I recently purchased the Basilisk V3 Pro with the wireless charging station. I’ve had it for about 2 weeks now. When I first got it, I had a hard time getting it to charge wirelessly but after unplugging the doc and reinserting the puck, it started to work.
2 days ago, it was to about 4% battery so I put it on the charger during my break and it charged up a bit. The dock lit up red and went up to about 10%. All good there. I finished my workday and put it back on the charger. Again, it lit up red like it was charging. I left it alone and when I went to use it today, the dock was cycling through the colors and the mouse is unresponsive. I have unplugged and replugged the dock, removed the charging puck, cleaned the pins, and put it back on the charger. Nothing. So I plugged it in via USB to my computer to try that. Again, nothing. I have also tried the reset with the left, right, and center buttons but it didn’t do anything either. I’m fairly confident its completely dead since it was back down to 4ish% at the end of my workday and I guess it never actually charged. I have no idea if it is completely up to date but I can’t apply any update to it if it isn’t because it isn’t connecting to my computer. I have even tried plugging it in via USB to another computer that has never interacted with this mouse and still nothing.
I have also read other articles about issues with purchasing from Best Buy so I guess it is worth mentioning that I purchased these directly from the Razer store.