Razer DeathAdder V3 Pro scroll wheel issues | Razer Insider
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Question

Razer DeathAdder V3 Pro scroll wheel issues

  • 23 May 2024
  • 4 replies
  • 1279 views

My Razer DeatherAdder scroll wheel does not consistently work when scrolling up or down.  When scrolling it bounces around and may go down when scrolling up and vice versa.  It has been doing this for awhile and I have been dealing with it, but thought I would reach out to see if there was a fix. 

 

I performed all the tests, firmware, testing on another computer, using compressed air, etc… 

 

My device should still be under warranty and I do have a video available showcasing the issue (which I am sure Razer is aware of already..)

 

Thanks!

4 Replies

Userlevel 7
Badge +1

If still on warranty, then RMA it - looks like broken scroll encoder.

Is there an easy way to start an RMA?  The Razer support page(s) are like a maze and I haven’t been able to start one.

my new razer deathadder v3 is weird too, when i scroll down it will randomly scrolls up a step and vice versa, what the hell is going on with these mice 

Userlevel 7
Badge +1

Is there an easy way to start an RMA?  The Razer support page(s) are like a maze and I haven’t been able to start one.

Yes, just submit a ticket here: https://mysupport.razer.com/app/warranty-support/ and clearly describe the issue.

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