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Wireless & bluetooth connection - Deathadder v2 Pro

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Razer.Speedcr0ss
Fallowheavengreat762
I just had the same issue with mi DAv2. I could not connect it by 2.4ghz at the beggining, it worked by cable and with BT. Doing a lot of things ( Updating synapse, re-installing it, lot of programs ) I realize that if I really hard pushed toggle switch to 2.4ghz it works, at first I tried it and notice that the light was turning on, but after some seconds dissapears. I tried pushing it harder and worked, so seems it is a hardware issue and not software. However I used to have other software problems that I could fixed, but definitely this mouse gaves the user a pain in the neck than solutions. Now I am having problems with razer synapse as it is not detecting the mouse using it on 2.4 ot BT
Sorry to hear that you are experiencing the issue. Please send me a PM so I can help you initiate an investigation. Your immediate response is valued.
D
Razer.Speedcr0ss
Did you able to replicate the concern while pairing the mouse to a Windows-operated computer? Please send me a PM so I can help you kick-start a support ticket on your behalf or submit a case here.
Hello, I have the same problem. I am a user of Mack Book Pro M1 and suddenly my mouse has stopped working in BT mode, it only works in 2.4 and USB cable mode. When I try to activate the BT mode the mouse stays black and does not give any signal. I have performed a Firm update and I have tried on a Windows device and the same thing happens, is there a solution? Thank you so much.
kaption123
  • kaption123
  • Insider
  • 103 replies
  • October 31, 2022
The only problem I have is remember button to press after turning it on to Bluetooth. If nothing happens I try to rebind the device. https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle#:~:text=Razer%20DeathAdder%20V2%20Pro,device%20is%20in%20pairing%20mode. Once you hit the 3 button the lights blinks most of the time. The other times it's binds quick and starts working. If after you follow instructions and can not get it working I try contacting support or check website for other tips. Did you try putting into binding mode and reminding to Bluetooth.
D
Yes, I have tried pressing the 3 buttons, the 2 sides and the PPP increase button as indicated in the manual and the mouse does not react at all, no lights come on and it seems to be completely off when I put it in BT mode.
kaption123
  • kaption123
  • Insider
  • 103 replies
  • October 31, 2022
Well if you tried on different hardware then something differently wrong. The firmware or hardware is having a problem. If you can plug in or connect with wifi a technician person might be able to connect and test it. They can also check if it's sending a Bluetooth signal with scanners. But that's more bench work done at factory manufacturing and quality control testing. I report what software and firmware your running and what you tested it on to technology support. With serial number of mouse. Hopefully the firmware is ok and they don't need to release a quick update.
D
The firmware that I am using is v2.03.00 and the system tells me that there is no newer update for my mouse. The Software I use is MacOS BigSur 11.4, I hope this can help you. Thank you so much
kaption123
  • kaption123
  • Insider
  • 103 replies
  • October 31, 2022
No I don't do that job anymore you would have to contact razer support site and see what they can do for you. https://support.razer.com/
S
Razer.Speedcr0ss
The LED indicators only work with Bluetooth pairing. Once you toggle the mouse button to 2.4GHz mode and connected the dongle to a computer, the device should automatically look for the dongle and pair. Oh no. Sorry to hear that. Did you try the recommended steps from my screenshot showing how to troubleshoot when there's an issue pairing via a 2.4 GHz connection? Try changing your modem's WiFi channel (non-overlapping channels are 1 to 1, 6, or 11). Also, it's good to connect your computer to a 5GHz WiFi connection and dedicate the 2.4 GHz for your peripherals. Otherwise, link the PC via an Ethernet cable to avoid wireless traffic/interruption. If your device's warranty is still up, please request a replacement from your reseller or send me a PM if you've bought it from the Razer Store (razer.com).
I am also facing an issue with the 2.4 GHz mode in my DeathAdder v2 Pro, The Bluetooth and Wired connections are working fine, Everything including the drivers and Mouse are in the latest firmware, I tried this with wifi turned off, When i put the slider in 2.4 mode it doesn't turn on the rgb and the white profile light blinks after few second but it doesn't connect with the dongle, Can you tell me how can I fix this problem with the 2.4ghz mode ?
kaption123
  • kaption123
  • Insider
  • 103 replies
  • November 22, 2022
https://mysupport.razer.com/app/answers/detail/a_id/4868 check out this link might help new feature. You can pair it to different dongles. Razer pairing software.
S
kaption123
https://mysupport.razer.com/app/answers/detail/a_id/4868 check out this link might help new feature. You can pair it to different dongles. Razer pairing software.
I did this 2 times but it doesn't work the mouse disconnects when i remove the wire and doesn't connect in 2.4 mode. It only works on bluetooth or wired and when i move to 2.4 mode it blinks the white profile light after few seconds and nothing happens. What should I Do to fix this ? And could you tell me how the mouse should usually behave when moved to 2.4 mode ? Are the rgbs supposed to turn on automatically on that mode ?
Razer.Speedcr0ss
Sheikhm007
I did this 2 times but it doesn't work the mouse disconnects when i remove the wire and doesn't connect in 2.4 mode. It only works on bluetooth or wired and when i move to 2.4 mode it blinks the white profile light after few seconds and nothing happens. What should I Do to fix this ? And could you tell me how the mouse should usually behave when moved to 2.4 mode ? Are the rgbs supposed to turn on automatically on that mode ?
It needs further investigation. I recommended submitting a case here or sending me a PM so I can help you create a support ticket. Thanks for your cooperation.
kaption123
  • kaption123
  • Insider
  • 103 replies
  • November 23, 2022
Rgb depends on setting I contact razer technology support. They should have technical members that can help support team. It been 30 plus years since I did the job myself. But reporting any information and pictures of equipment should help them. Only other information I can think of right now is wireless adapter is not one from razer. Did the pair software give an error. Hopefully you get it working.
K
  • kiujind
  • 2 replies
  • December 8, 2022
just got a new one today and updated the firmware and now neither 2.4 nor BT mode works, wired only, omg.
Razer.Speedcr0ss
kiujind
just got a new one today and updated the firmware and now neither 2.4 nor BT mode works, wired only, omg.
Sorry for the mishap. Please submit a case here or send me a PM so I can help you initiate a support ticket.
M
Good day. I faced the similar problem with BT. Before that I have successfully used DAv2 pro about 6+ month both in BT mode for M1 mac as in 2.4 with PC. Some times I had a trivial issue with BT connection but it solving was pretty easy. Just removing the device on mac side and the mouse become available for new connection. But everything changed last night, when I leave it for a charge in BT mode (I'm not sure is this info really important because I did it before a lot of time) but the truth is now the mouse do not send any signals via BT. It works via 2.4 and usb but BT seems as almost dead. When I switch to BT mode the lighter is off (the same with OFF plugger option) but why almost is because there is some red signal is visible from the optical sensor. I have google the issue and it provides me some possible solutions but they didn't help - update firmware - factory reset - 3 buttons (2 side + 1 dpi up) I love that mouse. It gives me so much comfort that I can't just throw it. Please, help. What could be the reason and how we could fix it? Thank in advance
Razer.Speedcr0ss
magicdecore
Good day. I faced the similar problem with BT. Before that I have successfully used DAv2 pro about 6+ month both in BT mode for M1 mac as in 2.4 with PC. Some times I had a trivial issue with BT connection but it solving was pretty easy. Just removing the device on mac side and the mouse become available for new connection. But everything changed last night, when I leave it for a charge in BT mode (I'm not sure is this info really important because I did it before a lot of time) but the truth is now the mouse do not send any signals via BT. It works via 2.4 and usb but BT seems as almost dead. When I switch to BT mode the lighter is off (the same with OFF plugger option) but why almost is because there is some red signal is visible from the optical sensor. I have google the issue and it provides me some possible solutions but they didn't help - update firmware - factory reset - 3 buttons (2 side + 1 dpi up) I love that mouse. It gives me so much comfort that I can't just throw it. Please, help. What could be the reason and how we could fix it? Thank in advance
I suggest submitting a case to our Support Team by clicking this link so the team can initiate an investigation. Otherwise, you can send me a PM so I can help you create a support ticket on your behalf. Thanks for your cooperation.

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