Hey all, I hope this is the right place to post, if not a little nudge in the right direction would be great.
So I got the razer phone for Christmas but I've been unable to get audio to play through my car stereo. I can sync the phone to the radio, and I'm sure to receive calls and talk through the system, but it absolutely refuses to play music through the car, instead opting to use the phone speakers.
I've set the Bluetooth to play audio through selected device, but that's about all I can think of.
Has anyone had a similar problem?
Thanks
Razer phone with Bluetooth car audio
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Even today, bluetooth as a standard isn't very well implemented. My car (using a 2009 era alpine iva-w505 with add on bluetooth module) plays music fine, but has issues with understanding voice. The only time it understood my voice 100% of the time was with a windows mobile 6 phone (lg expo) that I went in and changed registry settings to manually improve bluetooth quality (the good old days when you could tweak your device without having to root or jailbreak) Think it's time for bluetooth implementation to improve or the platform needs to die for something better.
I'm on Three UK.
The 8.1 updated (applied yesterday) has also caused bluetooth issues when connecting to the car head unit. The phone now no longer connects automatically via Bluetooth. I have to toggle BT on and off on the phone to get it to connect. Once connected I get no meta data (i.e. no track listings, controls thru the phone) and neither do I get anything for phone book, recent calls, caller ID etc. Head unit is native AVRCP 1.5 but I've tried setting the phone to 1.3 thru to 1.6 and the same issue persists.
I also have the Smart Device Link pop up re Accu Weather but it counts down from 10 then either re-appears if not yet connected via BT or disappears if I am connected. No problems playing BT Audio other than I get no track listings etc.
Getting occasional crashes of Wuntu & Spotify
Battery appears to drain faster but may be because I was playing around with the BT a lot yesterday.
8.1 clearly still has significant bugs still.
I need 7.1 firmware to roll back (and I guess probably Three branded) but does anyone know where I might get hold of this.
The 8.1 updated (applied yesterday) has also caused bluetooth issues when connecting to the car head unit. The phone now no longer connects automatically via Bluetooth. I have to toggle BT on and off on the phone to get it to connect. Once connected I get no meta data (i.e. no track listings, controls thru the phone) and neither do I get anything for phone book, recent calls, caller ID etc. Head unit is native AVRCP 1.5 but I've tried setting the phone to 1.3 thru to 1.6 and the same issue persists.
I also have the Smart Device Link pop up re Accu Weather but it counts down from 10 then either re-appears if not yet connected via BT or disappears if I am connected. No problems playing BT Audio other than I get no track listings etc.
Getting occasional crashes of Wuntu & Spotify
Battery appears to drain faster but may be because I was playing around with the BT a lot yesterday.
8.1 clearly still has significant bugs still.
I need 7.1 firmware to roll back (and I guess probably Three branded) but does anyone know where I might get hold of this.
FritzCT
Ok, I just spoke to Razer support and they have said if you roll back it voids your warranty. They advised a reset (power and vol up) and if that doesn;t solve it then I can get a replacement.
I'm pretty sure even a replacement won't help. This has only been happening since the latest update with protrait mode etc
RazzleDazzleRosebuzz524
xRuhRohx - either way you look at it, it doesnt work anymore. Broken or bug, it still doesnt work.... And whats annoying me the most is how poor customer service are to communicating the fix to this bug/breakage. I had another poor email from them this weekend, I demanded Razer buy me out of my contract due to lack of functionality and not being able to fix the issue in a generous time frame (14 days). They suggested I go (in my own time!) to go and speak to my network provider. Cheek! Confirming I wont buy another Razer product again...
I totally understand the frustration. But fixing and OS issue and pushing it out, isn't a quick process. And yes customer service does leave something to be desired. I just think there are better ways to utilize the forum instead of spouting anger and complaining.
Darksteel165
This guy can't be serious.
They had no problem pushing out a second update days/weeks after a working update with no complaints that broke their phone.
They know the update is broken and causes problems and they knowingly left it on their update servers to push out broken update on brand new phones?
The logic?
My case has also been open over 40 days now without any resolution or date of a fix to our issue. That's not customer service that's trying to keep and issue open until your warranty expired and they can tell you to screw off.
If you got the phone under contract I suggest you go back and tell them as they might give you a full refund/a working phone since Raser doesn't produce operational phones.
Ooh a conspiracy theorist. I am so sure they issued the update knowing it would break the Bluetooth. That's a bunch of BS.
I feel so sorry for people who just think everyone is out to get them. Here is a tissue to dry your eyes.
I was the only one trying to fix the problem.
All you've done is complain.
I've provided suggestions, and what have you done other than demand someone owes you something?
Sounds like you could use a fresh diaper.
All you've done is complain.
I've provided suggestions, and what have you done other than demand someone owes you something?
Sounds like you could use a fresh diaper.
So I emailed support for an update and got a reply that said MR2 is rolling out before the end of August.
"This issue will be fixed by the Android 8.1 MR2 update which will be available by the end of August.
Thank you for your patience."
Happy days if so.
Fritz
EDIT:Sorry heaven, I didn't see your edit b4 posting....Still happy days though
"This issue will be fixed by the Android 8.1 MR2 update which will be available by the end of August.
Thank you for your patience."
Happy days if so.
Fritz
EDIT:Sorry heaven, I didn't see your edit b4 posting....Still happy days though
Userlevel 7
Delays happen (that is of course if the Razer support guys were correct. I always find their answers to be wrong as they don't know that much and will say anything to get rid of you)
I know the bluetooth issue is effecting loads of people and Razer are aware of it so I hope you guys get sorted soon.
I know the bluetooth issue is effecting loads of people and Razer are aware of it so I hope you guys get sorted soon.
So I got the razer phone for Christmas but I've been unable to get audio to play through my car stereo. I can sync the phone to the radio, and I'm sure to receive calls and talk through the system, but it absolutely refuses to play music through the car, instead opting to use the phone speakers.
I've set the Bluetooth to play audio through selected device, but that's about all I can think of.
Has anyone had a similar problem?
Thanks[/quote]
I was a Samsung user where I used Samsung SmartThings to connect my Bluetooth devices automatically. then I bought the Razer phone 2 and all my auto connections stopped. (I assume because this isn't a Samsung but what do I know ♀️ )
So I went to the F-Droid store (apk) and downloaded an app called "A2DP Volume" and it seems to have done the trick for my 2012 Sonata and my Beats earbuds.
I've set the Bluetooth to play audio through selected device, but that's about all I can think of.
Has anyone had a similar problem?
Thanks[/quote]
I was a Samsung user where I used Samsung SmartThings to connect my Bluetooth devices automatically. then I bought the Razer phone 2 and all my auto connections stopped. (I assume because this isn't a Samsung but what do I know ♀️ )
So I went to the F-Droid store (apk) and downloaded an app called "A2DP Volume" and it seems to have done the trick for my 2012 Sonata and my Beats earbuds.
has this cropped up since the 8.1 update? my old Razer phone before I RMA it. worked perfectly fine with both cars bluetooth stereos playing music. new phone in hand now with 8.1 it still "connects" to both stereos. however one simply says no media next to the phone. and it will only play music through the phone itself. ive reset the phone disconnected and reconnected and forgot and re found the stereo. not sure where to go from here. unless I have to wait for the next patch to fix it maybe.
IVORYMaroonthink087
Connect to your car Bluetooth.
settings > Connected devices > Bluetooth > Clicked the settings icon next to my saved car radio Bluetooth connection and unchecked HD audio/ HD AC.
Screenshots i'll try tonight. I'm at work now.
Thanks appreciate it.
Ok, I just spoke to Razer support and they have said if you roll back it voids your warranty. They advised a reset (power and vol up) and if that doesn;t solve it then I can get a replacement.
Rsgc90
I'm pretty sure even a replacement won't help. This has only been happening since the latest update with protrait mode etc
Yep, I'm not 100% confident either because as I understand it the new phones are issued with 8.1 pre-installed and that's a big worry if it's a fundamental OS problem. However, I know of two friends with the same phone & same OTA update who claim not to have the issue. And anecdotally there must be plenty of others because whilst it's not hard to find an "Oreo 8.1 & BT Issue thread" across differing handsets I'm not seeing forums especially spammed about it either.
Bottom line for me is that I had stock Three 7.1 OS on with no issues and after updating to a delayed (to fix these issues) Three 8.1 roll out as advised the BT does not work correctly. I'm perfectly happy to roll back to 7.1 (or run a version of 8.1) where the functions work as intended but not at the cost of voiding my warranty. Especially when it looks like I may need to fall back on it as currently it's their problem (contracturally) not mine.
So for me, if it comes to it, I'd rather try the RMA route a few times and hopefully get one that works than void the warranty. The only alternative I can see is to wait and hope that a further update is released to fix this but who knows when or even if that's going to happen.
Anyway before that I'll try the reset (then factory reset as a last resort) and report back.
FritzCT
Yep, I'm not 100% confident either because as I understand it the new phones are issued with 8.1 pre-installed and that's a big worry if it's a fundamental OS problem. However, I know of two friends with the same phone & same OTA update who claim not to have the issue. And anecdotally there must be plenty of others because whilst it's not hard to find an "Oreo 8.1 & BT Issue thread" across differing handsets I'm not seeing forums especially spammed about it either.
Bottom line for me is that I had stock Three 7.1 OS on with no issues and after updating to a delayed (to fix these issues) Three 8.1 roll out as advised the BT does not work correctly. I'm perfectly happy to roll back to 7.1 (or run a version of 8.1) where the functions work as intended but not at the cost of voiding my warranty. Especially when it looks like I may need to fall back on it as currently it's their problem (contracturally) not mine.
So for me, if it comes to it, I'd rather try the RMA route a few times and hopefully get one that works than void the warranty. The only alternative I can see is to wait and hope that a further update is released to fix this but who knows when or even if that's going to happen.
Anyway before that I'll try the reset (then factory reset as a last resort) and report back.
I had the same, 8.1 worked fine until razer released their latest update.
A
Yeah just to be clear 8.1 worked fine. Only the 300mb bugfix broke BT.
BT worked great on 8.1
BT worked great on 8.1
A
Same here. No problems with 8.1 till that update yesterday.
I've spoken to support on twitter seems to be the only way to get a response.
First attempt was the reset power button and volume button. Still didn't work.
Second attempt factory reset, now this will work providing the phone isn't updated but as soon as you update goes back to square one.
First attempt was the reset power button and volume button. Still didn't work.
Second attempt factory reset, now this will work providing the phone isn't updated but as soon as you update goes back to square one.
Yep and as with Darksteel and probably most people I'm really not keen on factory resetting unless absolutely necessary. At this point I think that's the only viable option available though (reset did nothing of use) and then ignore the repetitive update message. The downside might be that they think the problem's gone away and then it may never get fixed.
A
The only "fix" is another update from Razer and revoking this bad update.
No matter how you restart your phone its not going to fix it.
Clearly a software issue with recent bugfix patch.
No matter how you restart your phone its not going to fix it.
Clearly a software issue with recent bugfix patch.
8.1 Build Number ending in 4054 worked beautifully with BT.
8.1 Build Number ending in 5038 broke BT.
If you had 4054 and BT didn't work then either, you might want to check with support.
But if BT worked for you on the previous, everyone needs to contact support and let them know there is an issue.
Maybe they will see it here, maybe not. But the only thing we can do is wait for another OS update.
8.1 Build Number ending in 5038 broke BT.
If you had 4054 and BT didn't work then either, you might want to check with support.
But if BT worked for you on the previous, everyone needs to contact support and let them know there is an issue.
Maybe they will see it here, maybe not. But the only thing we can do is wait for another OS update.
A
I am contacting support daily to "remind" them to fix it.
Anyone had any further progression with this and razer support?
A
Support said the engineering team still hasn't started working on it /updating it. Very poor support will never buy another expensive Razer product again (I have been buying Razer for years) you can't have this kind of bad support for cell phones in this day and age. Should of got a Google Pixel instead.
Same issue here. Pairs with my 2012 Acura TSX, but only media audio only. Razer Phone Bluetooth shows "connected (no phone)".
I unchecked the MEDIA and CONTACT SHARING, leaving only the PHONE CALLS. It never connects, even when manually telling the phone to connect via Bluetooth. I do have OS 8.1 build ending in 5038.
I'm guessing this will never get fixed.
I unchecked the MEDIA and CONTACT SHARING, leaving only the PHONE CALLS. It never connects, even when manually telling the phone to connect via Bluetooth. I do have OS 8.1 build ending in 5038.
I'm guessing this will never get fixed.
I'm still pursuing this with support and currently waiting on a reply from them.
As far as I'm concerned they either need to urgently roll out a hot fix or allow us to flash 7.1.1 MR3 or 8.1 MR0 without voiding the warranty.
EDIT: I'd missed their reply e-mail. They have basically said that they'll forward on my comments to the correct dept. but believe that they are already on it so maybe a hot fix is on the way. They've also offered me a replacement but I'm not sure that's going to help unless it ships with 7.1 MR3 as Three seemed to have skipped 8.1 MR0 because that didn't work either. I'll ask the question and let you know.
As far as I'm concerned they either need to urgently roll out a hot fix or allow us to flash 7.1.1 MR3 or 8.1 MR0 without voiding the warranty.
EDIT: I'd missed their reply e-mail. They have basically said that they'll forward on my comments to the correct dept. but believe that they are already on it so maybe a hot fix is on the way. They've also offered me a replacement but I'm not sure that's going to help unless it ships with 7.1 MR3 as Three seemed to have skipped 8.1 MR0 because that didn't work either. I'll ask the question and let you know.
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