Hey all, I hope this is the right place to post, if not a little nudge in the right direction would be great.
So I got the razer phone for Christmas but I've been unable to get audio to play through my car stereo. I can sync the phone to the radio, and I'm sure to receive calls and talk through the system, but it absolutely refuses to play music through the car, instead opting to use the phone speakers.
I've set the Bluetooth to play audio through selected device, but that's about all I can think of.
Has anyone had a similar problem?
Thanks
This topic has been closed for comments
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kdogguk
Three here too. I've been looking for help on XDA too.
Is there no way to rip the Bluetooth settings from the 7.1.1 image and replace the 8.1 version?
Surely Razer must have changed something there to break it
I guess if you cook your own ROM that's possible (although I haven't the faintest idea how that's done) but then you need to flash the custom ROM and lose the warranty. It would probably be a better idea just to flash back to 7.1.1 in which case you still lose your warranty but don't run the risk of flashing a custom ROM. A custom ROM using the 7.1.1 BT may not solve it either. As far as I know the patch that seemed to cause this was a security & camera patch so I'm guessing it's the security part that's gone wonky.
This is the message I got from Razer support
"The issue is affecting Three's phones. Currently we are investigating together with their developers, which may take a bit longer than solo investigation, because of delay in updates between the parties."
So it may not be something Razer have done, maybe it's Three's tweaks that are the issue but then at least one person here is using global images. Going to start harassing Three anyway just in case.
A
FritzCT
I guess if you cook your own ROM that's possible (although I haven't the faintest idea how that's done) but then you need to flash the custom ROM and lose the warranty. It would probably be a better idea just to flash back to 7.1.1 in which case you still lose your warranty but don't run the risk of flashing a custom ROM. A custom ROM using the 7.1.1 BT may not solve it either. As far as I know the patch that seemed to cause this was a security & camera patch so I'm guessing it's the security part that's gone wonky.
This is the message I got from Razer support
"The issue is affecting Three's phones. Currently we are investigating together with their developers, which may take a bit longer than solo investigation, because of delay in updates between the parties."
So it may not be something Razer have done, maybe it's Three's tweaks that are the issue but then at least one person here is using global images. Going to start harassing Three anyway just in case.
Nope.
I'm in the US and I have a unbranded Razer phone direct and I have the same problem so saying it's a problem with a branded phone is bull.
Just to be clear BT worked fine on 8.1. it was when they released the first bugfix after 8.1 it broke.
You guys on Three may of been placed directly on the bugfix version after we got both updates.
It was the May but fix that broke BT so we would only need to revert whatever change was done there (not 7.1).
As of yesterday Razer support claims they found the problem and are working on it but it's been over a month after they broke our phones so not sure I have faith in them as a company right now.
Guess it was my fault for buying their first phone and not staying with a good phone manufacturer.
I figgured for $800 cash we would of gotten a good working unit and good warranty support.
Darksteel165
Nope.
I'm in the US and I have a unbranded Razer phone direct and I have the same problem so saying it's a problem with a branded phone is bull.
Just to be clear BT worked fine on 8.1. it was when they released the first bugfix after 8.1 it broke.
You guys on Three may of been placed directly on the bugfix version after we got both updates.
It was the May but fix that broke BT so we would only need to revert whatever change was done there (not 7.1).
As of yesterday Razer support claims they found the problem and are working on it but it's been over a month after they broke our phones so not sure I have faith in them as a company right now.
Guess it was my fault for buying their first phone and not staying with a good phone manufacturer.
I figgured for $800 cash we would of gotten a good working unit and good warranty support.
Yes, correct. Three skipped the MR0 update and so we went from 7.1.1 MR3 directly to 8.1 MR1 (the May bug fix)
Yep I'm on three UK too, and I have this issue with car Bluetooth but auto connects to my removable satnav every time no probs. #weird
cityBlueGreenfirst952
Yep I'm on three UK too, and I have this issue with car Bluetooth but auto connects to my removable satnav every time no probs. #weird
That's quite interesting.
Personally I have this issue with all BT connections whether the device is new or old.
Would you mind posting the make, model and software version of your removable satnav. I've sent the link t this thread to Razer support several times so if they are monitoring the info may help them.
A
FritzCT
That's quite interesting.
Personally I have this issue with all BT connections whether the device is new or old.
Would you mind posting the make, model and software version of your removable satnav. I've sent the link t this thread to Razer support several times so if they are monitoring the info may help them.
All my Bluetooth devices worked perfectly on the latest version (Mi Band 2, Mi Speaker, FM Transmitter, Rodimi FM Transmitter, Motorcycle Headset, Sony Bluetooth 3.5mm wireless) except pairing with Mercedes, VW and Ford head units for media or calls. I could only replicate the issue with automotive bluetooth devices.
Pretty sure Razer are well aware of this issue by now. I mean, we've narrowed it down between two versions for them and highlighted which bluetooth devices are most effected.
A
Just tried connecting my phone to the Bluetooth system of one of the works trucks (Mercedes Actros) and all the song information comes up on the screen and the pause skip functions work but no audio. Yet on my car (Nissan Juke) I get the audio but no information and controls.
Not sure how the Bluetooth system works is it possible that it should be making two connections one for audio and one for the information/controls and it is now after the patch it only makes one?
Not sure how the Bluetooth system works is it possible that it should be making two connections one for audio and one for the information/controls and it is now after the patch it only makes one?
A
I have managed to fix my problem of the device not playing music through the car Bluetooth stereo.
There is an option in the settings menu of each device (tap the cog icon next to the Bluetooth device)
Deselect HD Audio. Now my phone plays music and allows voice calling through the car stereo.
I had to be connected to the device for the check boxes to not be greyed out.
There is an option in the settings menu of each device (tap the cog icon next to the Bluetooth device)
Deselect HD Audio. Now my phone plays music and allows voice calling through the car stereo.
I had to be connected to the device for the check boxes to not be greyed out.
Yeah it's a Garmin drivesmart 50 dlt , much better than the built in car satnavs in my opinion :0)
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kdogguk
I have managed to fix my problem of the device not playing music through the car Bluetooth stereo.
There is an option in the settings menu of each device (tap the cog icon next to the Bluetooth device)
Deselect HD Audio. Now my phone plays music and allows voice calling through the car stereo.
I had to be connected to the device for the check boxes to not be greyed out.
What are you running?
I have never had that option
These are my options and unchecking or checking doesn't change anything.
My phone used to work on 8.1 update 0 and on 8.1 update 1 nothing works.
2018 Chevy Silverado (8 inch mylink with nav)
2016 Chevy Silverado (8 inch mylink without nav)
2014 Chevy Equinox (8 inch mylink without nav)
2014 Kia Optima Uvo (factory head unit)
All factory installed systems.
I don't have that option either. I'm currently stuck on 8.1 MR1 (the Three version).
I have:
Phone Calls
Media audio
Input Device
Contact sharing
Selecting/ deselecting makes no difference.
I've tried many different devices, new and old, including factory fitted & third party head units (some with latest firmware some with old), a HP & an Asus laptop, an Acer tablet, Damson bluetooth speakers, and a Blaupunkt TV.
I have the issue with them all.
I have:
Phone Calls
Media audio
Input Device
Contact sharing
Selecting/ deselecting makes no difference.
I've tried many different devices, new and old, including factory fitted & third party head units (some with latest firmware some with old), a HP & an Asus laptop, an Acer tablet, Damson bluetooth speakers, and a Blaupunkt TV.
I have the issue with them all.
A
I'm also on 8.1 mr1 but I'm in the USA with a unbranded phone.
A
I'm on 8.1 mr1 unbranded in Canada, bought from the Microsoft store. Bluetooth stopped working when the latest security update was applied last month. I'm driving a 2014 Chevy Silverado. Please fix this already!
A
Mikeynaz
I'm on 8.1 mr1 unbranded in Canada, bought from the Microsoft store. Bluetooth stopped working when the latest security update was applied last month. I'm driving a 2014 Chevy Silverado. Please fix this already!
Open a support case.
Razer doesn't read these threads only users.
I have had a case open for over a month with no technical support provided.
If it's brand new return to Microsoft and get a phone from a company that supports their product.
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Darksteel165
What are you running?
I have never had that option
These are my options and unchecking or checking doesn't change anything.
My phone used to work on 8.1 update 0 and on 8.1 update 1 nothing works.
2018 Chevy Silverado (8 inch mylink with nav)
2016 Chevy Silverado (8 inch mylink without nav)
2014 Chevy Equinox (8 inch mylink without nav)
2014 Kia Optima Uvo (factory head unit)
All factory installed systems.
I'm on the latest 3 UK release. 8.1
A
The issue is with the codes. The latest update is using AAC by default, switching to SBC will get it working. You can do this in developer options, Google it if you want to use them. Unfortunately the setting doesn't stay selected and you will have to switch it every time you connect to the radio.
FritzCT
I'm on Three UK.
The 8.1 updated (applied yesterday) has also caused bluetooth issues when connecting to the car head unit. The phone now no longer connects automatically via Bluetooth. I have to toggle BT on and off on the phone to get it to connect. Once connected I get no meta data (i.e. no track listings, controls thru the phone) and neither do I get anything for phone book, recent calls, caller ID etc. Head unit is native AVRCP 1.5 but I've tried setting the phone to 1.3 thru to 1.6 and the same issue persists.
I also have the Smart Device Link pop up re Accu Weather but it counts down from 10 then either re-appears if not yet connected via BT or disappears if I am connected. No problems playing BT Audio other than I get no track listings etc.
Getting occasional crashes of Wuntu & Spotify
Battery appears to drain faster but may be because I was playing around with the BT a lot yesterday.
8.1 clearly still has significant bugs still.
I need 7.1 firmware to roll back (and I guess probably Three branded) but does anyone know where I might get hold of this.
Same here!!!
A
Darksteel165
Above post didn't go properly.
Got this from Razer support.
"Upon checking our engineers are working on a fix. We will releasing a fix to this Bluetooth issue. That will be MR2(maintenance release). We apologize for the long wait. We will update you as soon as we have an ETA."
Yea at least now they have acknowledged there is a problem now. Got a similar email myself
We are sorry our recommended steps did not solve your Bluetooth issue. Razer is aware of some Bluetooth issues introduced with the MR1 Oreo software update. This issue is limited and not affecting all customers or all devices. The engineering team is working on a software update that will be rolled out in the near future that will address this issue. Please be sure to keep you phone up to date with all the latest available updates. We are sorry about the issue and appreciate your patience in this manner.
A
hgv1970
Yea at least now they have acknowledged there is a problem now. Got a similar email myself
We are sorry our recommended steps did not solve your Bluetooth issue. Razer is aware of some Bluetooth issues introduced with the MR1 Oreo software update. This issue is limited and not affecting all customers or all devices. The engineering team is working on a software update that will be rolled out in the near future that will address this issue. Please be sure to keep you phone up to date with all the latest available updates. We are sorry about the issue and appreciate your patience in this manner.
They haven't sent me any updates via email.
They have been very unresponsive.
I have contacted them over 20 times the past month and a half as they aren't keeping me updated.
I know it really sucks, but we have to be patient.
They are working on it.
These things take time.
They can't just fix it and throw out an OS update.
There is a lot more involved.
They are working on it.
These things take time.
They can't just fix it and throw out an OS update.
There is a lot more involved.
A
xRuhRohx
I know it really sucks, but we have to be patient.
They are working on it.
These things take time.
They can't just fix it and throw out an OS update.
There is a lot more involved.
They just threw out an OS update that broke it 2 MONTHS AGO...
You can't be serious with what you're saying.
It was barely one month ago, not two.
And they have to be contacted by enough users to determine it is not something else causing the problem Then once they determine it is the OS, they can start working on it. Then once they have a fix and it goes through all the proper channels, then they can push it out to us. Again, patience.
And they have to be contacted by enough users to determine it is not something else causing the problem Then once they determine it is the OS, they can start working on it. Then once they have a fix and it goes through all the proper channels, then they can push it out to us. Again, patience.
A
xRuhRohx
It was barely one month ago, not two.
And they have to be contacted by enough users to determine it is not something else causing the problem Then once they determine it is the OS, they can start working on it. Then once they have a fix and it goes through all the proper channels, then they can push it out to us. Again, patience.
Wrong.
I received the update May 5th.
It is now June 26th
That is around 53 days.
FYI 1 month is at least 28 days in case you didn't know
We are shared troubleshooting steps on the forums and Razer is not doing anything to assist us with fixing the problem.
No we did not get the update on May 5th. That is the date the security patch from Google is issued, not the day Razer pushed it out.
They also reached out directly to me from my posts here on the forum, in order to create a ticket and work to get the issue resolved. Maybe try being polite on here and actually trying to figure out what the issue is and you might find someone willing to help you. But it is not their job to comb the forums to find people who need help. Sure if they come across a post where someone says there is an issue, they may just look into it. But your better bet is to contact support. Really simple to do.
They also reached out directly to me from my posts here on the forum, in order to create a ticket and work to get the issue resolved. Maybe try being polite on here and actually trying to figure out what the issue is and you might find someone willing to help you. But it is not their job to comb the forums to find people who need help. Sure if they come across a post where someone says there is an issue, they may just look into it. But your better bet is to contact support. Really simple to do.
A
xRuhRohx
No we did not get the update on May 5th. That is the date the security patch from Google is issued, not the day Razer pushed it out.
They also reached out directly to me from my posts here on the forum, in order to create a ticket and work to get the issue resolved. Maybe try being polite on here and actually trying to figure out what the issue is and you might find someone willing to help you. But it is not their job to comb the forums to find people who need help. Sure if they come across a post where someone says there is an issue, they may just look into it. But your better bet is to contact support. Really simple to do.
I discovered this problem on my phone on May 23.
I created a case on the 25th.
It is now June 26th.
Since then I have been contacted on the forums by someone claiming to be Razer that did nothing whatsoever.
I have contacted support via live chat over 15 times referencing my open case.
I am now unable to use Android auto, or BT for music, calls, or texts in my truck (or any vehicle for that matter bran doesn't matter).
Each time I contact support (I never get an email back) they just say they don't know what is wrong or how to fix it or when\\if they will fix it.
So no the best bet isn't to contact support. Its to try to return this pos since they don't seem to care to fix major items they broke.
Tonight I officially got them to say I am going to receive a call from their supervisor tomorrow (I was told my case was escalated 5 different times so I asked what that even means).
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