Hey all, I hope this is the right place to post, if not a little nudge in the right direction would be great.
So I got the razer phone for Christmas but I've been unable to get audio to play through my car stereo. I can sync the phone to the radio, and I'm sure to receive calls and talk through the system, but it absolutely refuses to play music through the car, instead opting to use the phone speakers.
I've set the Bluetooth to play audio through selected device, but that's about all I can think of.
Has anyone had a similar problem?
Thanks
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godashram
well, august has already ended in some parts of the world. A little over 12 hours left where I am located.
They said end of August but sadly they didn't say what year
xRuhRohx
They said end of August but sadly they didn't say what year :-(
guess you're right, as august is now just a memory
Rox598
Delays happen (that is of course if the Razer support guys were correct. I always find their answers to be wrong as they don't know that much and will say anything to get rid of you)
I know the bluetooth issue is effecting loads of people and Razer are aware of it so I hope you guys get sorted soon.
For sure, on top of that, never trust tier 1 support...
just frustrating as Razer has no method outside of support for contact/suggestions nor do they mention any pending updates/features consistently. Add to that support has told various people differing bits of info throughout the entire time the phone has been out.
Rox598
Delays happen (that is of course if the Razer support guys were correct. I always find their answers to be wrong as they don't know that much and will say anything to get rid of you)
I know the bluetooth issue is effecting loads of people and Razer are aware of it so I hope you guys get sorted soon.
I'm guessing just a delay as they contacted people to correct info previously given so I don't doubt MR2 is imminent. I'd rather wait another few days to make sure its been properly QA'd to be honest
I just spoke to support. "Early September" was their reply for an updated release date for MR2.
Keep checking your phones over the next few days is all I can say.
Fritz
A
Then late September, then early October, etc etc etc.......
A
It's coming, Q5
Latest update seems to have fixed bluetooth. It did for me at least. Connected to my car right away at startup
Yeah its out in some regions and seems to have fixed BT from what I've read....Nothing for 3 in the UK yet but I guess keep checking for updates.
can we get a larger poll of people chiming in if this fixed their BT issues? its still not working for me using a KW-V130BT. and now im not sure if its something I am doing or if maybe now the problem has shifted to my receiver. going to try the BT with a few other things that didnt work for me before.
From personal experience, automotive bluetooth is the wild west of tech. what an example? I had to use the firmware for the UK version of my Alpine bluetooth module to work properly with most phones made after 2012.
I've had my phones give issues in my friends 2018 Honda (factory system), I've seen issues on my brother's JVC in his car, etc. For me, once MR2 was installed, the second I turned on my car it connected. Only things I can suggest to try is 1: delete the association on both your head unit and phone, reboot and try again; 2: Look to see if updates are available for your headunit or 3: factory reset the phone and try again.
Bluetooth as a standard has always had messy implementations.
I've had my phones give issues in my friends 2018 Honda (factory system), I've seen issues on my brother's JVC in his car, etc. For me, once MR2 was installed, the second I turned on my car it connected. Only things I can suggest to try is 1: delete the association on both your head unit and phone, reboot and try again; 2: Look to see if updates are available for your headunit or 3: factory reset the phone and try again.
Bluetooth as a standard has always had messy implementations.
I messed around again for a bit picking the kid up from school and couldn't get it to do anything other than sync text no audio. went into developer option and changed the bluetooth audio codec from system default to AAC and it fired right up. was so pumped. went to the store and came back out again and it wouldn't work again. changed it back to the AAC and still nothing. so there's functionality. just have to fine tune it i guess. play with it more later. its too hot out.
A
I am happy to report all is working okay on my 2016 Skoda, Anderson (stock) head unit, i.e. I am now seeing metadata displayed correctly and device re-syncs with no issues
This may or may not help others if you're still having problems, but as godashram indicated, I did a full factory reset & removal of root (I'd only messed around with rooting to see if I could resolve this issue in the first place), plus deleted my phone from my car's bluetooth memory & re-paired from scratch (initiated from the head unit rather than the phone)
This may or may not help others if you're still having problems, but as godashram indicated, I did a full factory reset & removal of root (I'd only messed around with rooting to see if I could resolve this issue in the first place), plus deleted my phone from my car's bluetooth memory & re-paired from scratch (initiated from the head unit rather than the phone)
A
Any idea when the update will be out from 3?
Three told me that they are waiting on Google for confirmation that they can roll it out. They don't have a date yet.
I assume that's going to be within a few days but that's a guess on my part.
EDIT: I hit a brick wall trying to speak to Google about it. Android Help just seems to offer generic advice. I couldn't find a contact form or web chat.
I assume that's going to be within a few days but that's a guess on my part.
EDIT: I hit a brick wall trying to speak to Google about it. Android Help just seems to offer generic advice. I couldn't find a contact form or web chat.
A
Just spoken to Three. They dont have a date for the update to be rolled out! Kind of sick of this situation now. Is there any other way of getting the update to fix the bluetooth issue?
And just had a chat to Razer online customer service, this is what they had to say 'other Regions the MR2 Oreo update was already released last September 12,2018 but for UK customers, it will be released on a later date but we don't have an ETA for it yet.'
RazzleDazzleRosebuzz524
Just spoken to Three. They dont have a date for the update to be rolled out! Kind of sick of this situation now. Is there any other way of getting the update to fix the bluetooth issue?
And just had a chat to Razer online customer service, this is what they had to say 'other Regions the MR2 Oreo update was already released last September 12,2018 but for UK customers, it will be released on a later date but we don't have an ETA for it yet.'
RazzleDazzleRosebuzz524
Just spoken to Three. They dont have a date for the update to be rolled out! Kind of sick of this situation now. Is there any other way of getting the update to fix the bluetooth issue?
You could flash the global MR2 image but it'll void your warranty if anything goes wrong (and Razer themselves warn that flashing to global from branded might) and you need to find an image first. It's not on the Razer developer site but I read on Reddit that someone did just that so it must be obtainable from somewhere.
Or you could try to RMA your phone and hope that the new one is global and not 3 branded. That may not be any quicker than waiting for 3 to release MR2 though and probably a long shot getting a global version & not 3 anyway.
A
I've ran out of patience and will flash an older version on my phone even if it voids my warranty. Do I have to go to stock, or will the 8.1 MR0 image be enough?
is there any resolution?
pubg pc
is there any resolution?
pubg pc
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I gave Three a proper telling off this morning!! Their customer service saying I need to contact Razer to resolve. The point I was making is that Three sold me a phone and they need to support it. Three dont have a date for the fix as Razer havent pushed the updated firware to them.
So I contacted Razer. They couldnt give me a date but kindly asked me to wait. I declined. I asked for a replacement worldwide handset instead of three branded, as this will fix the issue, due to a worldwide fix already released.
I still hold Three to account though as I asked them what have they done to help its customers, seems very little...
So I contacted Razer. They couldnt give me a date but kindly asked me to wait. I declined. I asked for a replacement worldwide handset instead of three branded, as this will fix the issue, due to a worldwide fix already released.
I still hold Three to account though as I asked them what have they done to help its customers, seems very little...
pulsepointPalmLeaf994
I've ran out of patience and will flash an older version on my phone even if it voids my warranty. Do I have to go to stock, or will the 8.1 MR0 image be enough?
is there any resolution?
pubg pc
I believe MR0 is sufficient but not certain as I originally updated from 7.1.1 so never ran MR0.
RazzleDazzleRosebuzz524
I gave Three a proper telling off this morning!! Their customer service saying I need to contact Razer to resolve. The point I was making is that Three sold me a phone and they need to support it. Three dont have a date for the fix as Razer havent pushed the updated firware to them.
So I contacted Razer. They couldn't give me a date but kindly asked me to wait. I declined. I asked for a replacement worldwide handset instead of three branded, as this will fix the issue, due to a worldwide fix already released.
I still hold Three to account though as I asked them what have they done to help its customers, seems very little...
What did they say when you asked for a global handset?
I totally agree about 3. I've been with them for years and always found them excellent until this fiasco (in fact the same could be said for Razer).
I don't mind a reasonable wait as these things take time but I have waited...for 5 months...and still don't have a fix (or even a date for a fix) for a fundamental problem with a supposedly market leading phone.
Right now I'm not ready to buy anything else off either of them. Shame really because my Mamba Elite mouse & Tiamat headset both need replacing. Guess I'll hit up Logitech this time around.
A
Razer gave me an RMA form to fill out, I've done this so lets see how long it takes them to come back to me. Three said they wil come back to me in 48hrs, but they also said this last week and failed.
Not that its worth it but I threatened them both with trading standards, epecially Three as Im still paying the same amount on my contract even though the phone has reduced ability.
Not that its worth it but I threatened them both with trading standards, epecially Three as Im still paying the same amount on my contract even though the phone has reduced ability.
well just factory reset my phone and its still not talking to my car stereo or house stereo until I manually change the audio codecs under developer options. and it needs done every time. really running out of ideas. just says connected no media.
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After filling out the RMA form, together with all the images required of my receipt, I received an email to say I cant return my handset and I have to wait. So I've reported both Three and Razer to trading standards.
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Just received a message from 3. Beyond fuming about a release of the Razer 2. I vow to never buy another Razer product. Customer service is appalling and the support for a what £600 device is an absolute disgrace. One of the main features of a mobile phone has been broken for at least 5 months. Very very disappointed. Hopefully the Asus ROG has a better team behind it!
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I chased up again this morning, looking for a fix or replacement global handset. Support simply cant help you. They either dont know or rude. I asked for an email address to submit my complaint to, wait for it.... I have to write, yes write a letter to germany office. I cant put into words how sick I am of this situation. No cutomer service, no help, no care, no date for fix, no longer going to put up with this from Razer. Come and collect your phone, i hate it!!!!
A
Its a shame really. It is the only thing i can fault the phone on, but it is a pretty major fault. Waiting 5 months for a fix to feature which is pretty important, regardless of which phone you own, is simply not acceptable. And for companies like Three and Razer, who rely upon customer loyalty, to ignore the issue, is rubbing salt into the wounds.
The last communication i had from Razer was at the start of June, when they said that they were aware of the issue and that a fix would be rolled out with the next update, although they never gave a date for the next update. Since then, there has been nothing. It just appears to me that they have washed their hands of the problem, hoping that we will go away.
The last communication i had from Razer was at the start of June, when they said that they were aware of the issue and that a fix would be rolled out with the next update, although they never gave a date for the next update. Since then, there has been nothing. It just appears to me that they have washed their hands of the problem, hoping that we will go away.
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