Hey all, I hope this is the right place to post, if not a little nudge in the right direction would be great.
So I got the razer phone for Christmas but I've been unable to get audio to play through my car stereo. I can sync the phone to the radio, and I'm sure to receive calls and talk through the system, but it absolutely refuses to play music through the car, instead opting to use the phone speakers.
I've set the Bluetooth to play audio through selected device, but that's about all I can think of.
Has anyone had a similar problem?
Thanks
This topic has been closed for comments
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Think I am going to give them another week then return it to Three uk and get a refund and go back to samsung if the have no more news.
Darksteel165
Above post didn't go properly.
Got this from Razer support.
"Upon checking our engineers are working on a fix. We will releasing a fix to this Bluetooth issue. That will be MR2(maintenance release). We apologize for the long wait. We will update you as soon as we have an ETA."
Whilst I'm still non the wiser on an actual roll out date if you look back at previous maintenance releases they seem to happen quite quickly.
7.1.1 MR0 - Nov 2017
7.1.1 MR1 - Dec 2017
7.1.1 MR2 - Jan 2018
8.1 MR0 - April 2018
8.1 MR1 - May 2018
The above are Razer global images. Three (my carrier) seem to be about a month behind but either way it looks to me like we should expect 8.1 MR2 fairly soon as we are nearly into July now.
Fritz
A
hgv1970
Think I am going to give them another week then return it to Three uk and get a refund and go back to samsung if the have no more news.
Unfortunately I'm a fool and bought this from Razer direct thinking it would he a working supported phone in late January. So I'm out of my return window.
I would of gotten another Samsung or maybe even a Google pixel I hear those phones work.
A
Emailed them to ask for an ETA on the fix and got the reply
(Thank you for getting back to us. I apologize but there is still no update. Have a great day!)
And then today get
(Thanks for your recent inquiry to the Razer Support Team. We recently responded to your inquiry and we have not heard back from you. If you are still in need of further assistance please let us know and we will be happy to help. If everything is fine there is no need to reply, we just want to make sure you have been taken care of.
We are here for you should you need us. However, should we not hear back from you within 3 days we will go ahead and close your case. )
So should be getting a Samsung S9 plus next week.
(Thank you for getting back to us. I apologize but there is still no update. Have a great day!)
And then today get
(Thanks for your recent inquiry to the Razer Support Team. We recently responded to your inquiry and we have not heard back from you. If you are still in need of further assistance please let us know and we will be happy to help. If everything is fine there is no need to reply, we just want to make sure you have been taken care of.
We are here for you should you need us. However, should we not hear back from you within 3 days we will go ahead and close your case. )
So should be getting a Samsung S9 plus next week.
A
hgv1970
Emailed them to ask for an ETA on the fix and got the reply
(Thank you for getting back to us. I apologize but there is still no update. Have a great day!)
And then today get
(Thanks for your recent inquiry to the Razer Support Team. We recently responded to your inquiry and we have not heard back from you. If you are still in need of further assistance please let us know and we will be happy to help. If everything is fine there is no need to reply, we just want to make sure you have been taken care of.
We are here for you should you need us. However, should we not hear back from you within 3 days we will go ahead and close your case. )
So should be getting a Samsung S9 plus next week.
You were able to return your broken phone?
Lucky.
A
Connect to Bluetooth car radio
https://play.google.com/store/apps/details?id=com.codococo.monomono
Install app and then turn it on. Don't forget choose ur radio from list.
Music should work now just bad quality.
This is just a temporary fix.til a real fix is released .
https://play.google.com/store/apps/details?id=com.codococo.monomono
Install app and then turn it on. Don't forget choose ur radio from list.
Music should work now just bad quality.
This is just a temporary fix.til a real fix is released .
A
This has gotten ridiculous. So far, they haven't even given us an ETA on when the fix will be released (if it ever will).
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pulseFieryRosedome197
This has gotten ridiculous. So far, they haven't even given us an ETA on when the fix will be released (if it ever will).
Yep.
They don't provide support for their products.
And Razer staff basically just troll their support forums locking threads vs give us support or a working product like we paid for.
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Darksteel165
Yep.
They don't provide support for their products.
And Razer staff basically just troll their support forums locking threads vs give us support or a working product like we paid for.
Their support has always been great on their laptops. Part of why I bought their phone. If this isn't fixed, soon, there's very little chance of my ever buying another Razer product.
A
I have been so unhappy with Razer taking away functionality from the handset. It took me 3 years to move away from my HTC One MAX, the Razer phone ticked a lot of boxes. That was until they removed auto connection and other bluetooth functionality. I've swapped handset and then found this forum. The replacement handset auto updated out of the box so couldnt undo the update...
Ive been in contact with Razer, theyve asked me a series of questions but their response time is poor, but at times instant (via email). I set Razer a deadline to have the fix in place. This has been and gone.
So today I contacted Three mobile, told them of the issues, shared with them this forum page and they are happy to cancel my contract. So, if you are on Three and you have these issues, they will cancel upgrades / contracts due to Razers issues.
Hope this helps?
Ive been in contact with Razer, theyve asked me a series of questions but their response time is poor, but at times instant (via email). I set Razer a deadline to have the fix in place. This has been and gone.
So today I contacted Three mobile, told them of the issues, shared with them this forum page and they are happy to cancel my contract. So, if you are on Three and you have these issues, they will cancel upgrades / contracts due to Razers issues.
Hope this helps?
A
Yea seems a lot of people on Three are unhappy when the driver turned up to deliver my new Samsung and I handed him the Razer, he said that was his third that day.
A
RazzleDazzleRosebuzz524
I have been so unhappy with Razer taking away functionality from the handset. It took me 3 years to move away from my HTC One MAX, the Razer phone ticked a lot of boxes. That was until they removed auto connection and other bluetooth functionality. I've swapped handset and then found this forum. The replacement handset auto updated out of the box so couldnt undo the update...
Ive been in contact with Razer, theyve asked me a series of questions but their response time is poor, but at times instant (via email). I set Razer a deadline to have the fix in place. This has been and gone.
So today I contacted Three mobile, told them of the issues, shared with them this forum page and they are happy to cancel my contract. So, if you are on Three and you have these issues, they will cancel upgrades / contracts due to Razers issues.
Hope this helps?
Amazon luckily sent me a new phone also.
Same exact thing as you forced to update and doesn't work.
Razer support said I could send in my phone without a replacement for them to send me one back knowing well the replacement wouldn't even work.
I now have 2 broken Razer Phones
The phone is not broken. It is a bug in the OS. This stuff happens all the time. Razer is not the only one who pushes out an OS update that breaks something. That is the only thing that doesn't work is bluetooth to a car. Plug into the aux port and move on with your life until they fix it.
If you don't like it, sell the phone and buy an expensive bloated samsung, or an expensive pixel. Oh and by the way, the pixel 2's had a ton of issues with the screens. And google finally fixed it. NO ONE is free from mistakes.
If you don't like it, sell the phone and buy an expensive bloated samsung, or an expensive pixel. Oh and by the way, the pixel 2's had a ton of issues with the screens. And google finally fixed it. NO ONE is free from mistakes.
A
xRuhRohx
The phone is not broken. It is a bug in the OS. This stuff happens all the time. Razer is not the only one who pushes out an OS update that breaks something. That is the only thing that doesn't work is bluetooth to a car. Plug into the aux port and move on with your life until they fix it.
If you don't like it, sell the phone and buy an expensive bloated samsung, or an expensive pixel. Oh and by the way, the pixel 2's had a ton of issues with the screens. And google finally fixed it. NO ONE is free from mistakes.
It's not a bug in the OS.
It worked fine on 8.1.
This phone IS expensive 700 is not midteir price for a cell phone.
Stop being a Razer fanboy and accept the facts.
Darksteel165
It's not a bug in the OS.
It worked fine on 8.1.
This phone IS expensive 700 is not midteir price for a cell phone.
Stop being a Razer fanboy and accept the facts.
First off I am not a razer fanboy. . I'm just not a crybaby and I understand how this stuff works because I am a software engineer and work in software. It is a bug in the OS that was introduced in the last OS update. That's why replacement devices don't fix it and why it worked on the previous version. It's doesn't matter that the previous version was 8.1, it was a different build. THE PHONE IS NOT BROKEN.
Oh and 700 is cheaper than the top tier phones.
A
xRuhRohx - either way you look at it, it doesnt work anymore. Broken or bug, it still doesnt work.... And whats annoying me the most is how poor customer service are to communicating the fix to this bug/breakage. I had another poor email from them this weekend, I demanded Razer buy me out of my contract due to lack of functionality and not being able to fix the issue in a generous time frame (14 days). They suggested I go (in my own time!) to go and speak to my network provider. Cheek! Confirming I wont buy another Razer product again...
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xRuhRohx
I totally understand the frustration. But fixing and OS issue and pushing it out, isn't a quick process. And yes customer service does leave something to be desired. I just think there are better ways to utilize the forum instead of spouting anger and complaining.
This guy can't be serious.
They had no problem pushing out a second update days/weeks after a working update with no complaints that broke their phone.
They know the update is broken and causes problems and they knowingly left it on their update servers to push out broken update on brand new phones?
The logic?
My case has also been open over 40 days now without any resolution or date of a fix to our issue. That's not customer service that's trying to keep and issue open until your warranty expired and they can tell you to screw off.
If you got the phone under contract I suggest you go back and tell them as they might give you a full refund/a working phone since Raser doesn't produce operational phones.
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xRuhRohx
Ooh a conspiracy theorist. I am so sure they issued the update knowing it would break the Bluetooth. That's a bunch of BS.
I feel so sorry for people who just think everyone is out to get them. Here is a tissue to dry your eyes.
The update came out almost 2 months ago.
I received a new Razer phone a couple of days ago.
Upon starting up and informed me I NEEDED to update to the current version before it would release me to use the phone at all.
The update should of been revoked and stopped being handed out once they knew there were wide spread issues with it until a working fix was produced.
Can you not read?
Darksteel165
The update came out almost 2 months ago.
I received a new Razer phone a couple of days ago.
Upon starting up and informed me I NEEDED to update to the current version before it would release me to use the phone at all.
The update should of been revoked and stopped being handed out once they knew there were wide spread issues with it until a working fix was produced.
Can you not read?
The security update is more important.
And I'm pretty sure I said this before, if you don't like it, go somewhere else. This is their first phone and you expect them to function like companies who have been doing this a heck of a lot longer.
A
xRuhRohx
The security update is more important.
And I'm pretty sure I said this before, if you don't like it, go somewhere else. This is their first phone and you expect them to function like companies who have been doing this a heck of a lot longer.
What a moron.
Darksteel165
What a moron.
Awe what a crybaby.
Gotta love millennialS....
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xRuhRohx
Awe what a crybaby.
Gotta love millennialS....
Do us a favor and next time you open your mouth have something of value to add besides being a worthless fanboy with nothing but good things to say and avoiding the actual problem\\resolution.
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xRuhRohx
I was the only one trying to fix the problem.
All you've done is complain.
I've provided suggestions, and what have you done other than demand someone owes you something?
Sounds like you could use a fresh diaper.
If you could stop being a failing troll and fanboy you could actually read my posts\\threads where we have exchanged information and troubleshooting steps.
I bet you don't even have a Razer phone and you are only here to post crap on Razer's half vs contribute to the community.
In fact you haven't said a single useful thing in anything you have posted so far for anyone except yourself.
Haha you're hilarious.
Trolls whine and cry and insult people on forums.
I've done none of that. You have.
And I have informed people to contact support and get a ticket started so they can be aware of what the issue is and get enough tickets to where they will do something about it. I even tried to get a group ticket put in to fix this issue.
Keep trying, I'm here all night.
Trolls whine and cry and insult people on forums.
I've done none of that. You have.
And I have informed people to contact support and get a ticket started so they can be aware of what the issue is and get enough tickets to where they will do something about it. I even tried to get a group ticket put in to fix this issue.
Keep trying, I'm here all night.
A
So still no fix then ?? also see the other thread about Bluetooth got deleted. Maybe they will have better luck when the Razer 2 comes out.
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