razer naga x stop working day 1

Dear Razer Support,

I am writing to report an issue with my Razer Naga X mouse that started occurring after a recent update (dated June/6/2024). Prior to the update, my mouse was functioning normally on any computer without the need for Synapse. However, post-update, the mouse disconnects every 2 seconds and becomes unusable.

Here are the details of the issue:

1. Mouse Model: Razer Naga X
2. Issue: Mouse disconnects every 2 seconds, not detected by PC or Synapse, and stops working after 2 seconds of being plugged in.
3. Troubleshooting Steps Taken:
   • Connected to another 2 PCs, still experiencing the same problem.
   • Tried different USB ports, rebooting the PCs, but the issue persists.
   • Searched for firmware updates or fixes but could not find any solution.

This problem renders the mouse completely unusable. I received the mouse as a gift yesterday, and this issue began immediately after the update

Here is my connecting and disconnecting the mouse