I have a problem with the Mous Viper 8kz, it disconnects from the computer when I lift it slightly, but when I try it with other computers I don't get that error, what is the reason for that?
Question
Mous VIper 8kz
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+1Loose USB in motherboard/pc case maybe?
I’d try other USB port for test.
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- Razer Support
- 3215 replies
-Sprinter- wrote:
I have a problem with the Mous Viper 8kz, it disconnects from the computer when I lift it slightly, but when I try it with other computers I don't get that error, what is the reason for that?
Hi -Sprinter-,
I understand that your Razer Viper 8KHz is having a connection issue with your PC. Since the mouse works fine on other computers, it likely points to a connection issue with your specific setup. To further isolate the problem, please do the following steps:
- Verify Windows is up to date.
- Connect your mouse directly to the PC and not a USB hub.
- Update the firmware on your mouse if it is on the list.
- Check if a software is causing the issue by closing all Razer apps and software.
- If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.
If you need assistance, feel free to send me a PM with your device serial number so I can check for other workarounds. All the best!
*Thread locked to curb the conversation to PMs.
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