Windows Hello not working on Razer Blade 16 2025 | Razer Insider
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Windows Hello not working on Razer Blade 16 2025

  • April 14, 2025
  • 1 reply
  • 79 views

When I go into windows hello setup for facial ID it prompts me for me my PIN, accepts my PIN, then the camera turns on, I see my face live, the picture is crystal clear, but it never actually reads my face.  I have setup Windows Hello many times on other systems so I know exactly how this should work but it just never moves beyond this point.

 

My OS and drivers are up-to-date.  Everything looks fine.  But, facial ID setup just doesn’t complete.

Any ideas?

 

Love the new RB16 otherwise btw!  Best laptop ever ;)

 

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1 Reply

Razer.ScarletRouge

Thank you for sharing your concern here. This issue has been reported to us already, and there's no need to worry because our engineering team is actively working on a fix. We will provide you with an update as soon as it's available. I'm also happy to hear that you love your Razer Blade 16!

Thank you for your continuous support! Stay safe!


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