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Razer v2 x Hyperspeed randomly cutting off


I have a Razer v2 x Hyperspeed mouse. It was working fine until recently, where it started randomly cutting out. I reinstalled the software, reinstalled the driver and did a clean reinstall of windows and everything and it still wasn’t working (It would cut out for like 2 seconds and come back for 1). Then I checked settings and saw that the battery was at 0%, so I swapped the battery but it still showed up as 0%. I’ve gone through almost 5 new batteries but it still doesn’t work. I think it may be a hardware problem but I may be wrong. (for context I only use bluetooth mode bc I lost the hyperspeed dongle) (I play on laptop windows 11)

 

Thanks in advance.

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2 Replies

  • Author
  • Insider Mini
  • 3 replies
  • December 19, 2023

 


Razer.Aero
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  • Razer Support
  • 3222 replies
  • December 20, 2023

Hello sad_potatopie,

I responded to your message. Kindly check your inbox, and let's continue there.

​​​​​​​*Thread locked to curb the conversation to PMs.


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