My mouse works on bluetooth, so the mouse is working fine. Near perfect condition, because i take care of the mouse and am never harsh with it. Been having this issue for about 6 months, and I haven’t requested help because it works fine on bluetooth. On the support website, they suggest updating drivers, reinstalling synapse, etc., and none of the solutions work. The razer team cannot and will not help me. Anyone have any other suggestions than the ones listed on the website?
- Razer Support
- 2388 replies
Hi asunaei,
I’m sorry to hear that you did not get the help you need to address your mouse’s connection problem. Please PM me your case number so I can coordinate with the relevant team and check our options. Thank you!
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