Basilisk random bt disconnects | Razer Insider
Skip to main content
Question

Basilisk random bt disconnects

  • January 6, 2024
  • 1 reply
  • 100 views

plaugexl

Like the title said the bluetooth randomly disconnects since an synaps update. It normaly reconnects wthin a moment or so but recently its just dosent. 

 

I dont know where the dongle is so cant test it on hyperspeed. but i have used it in deferent configurations to make sure its not a bluetooth connectivity issue. it seems like the mouse just plain fails for some software reason. this problemhas gotten worse since a fresh install of synaps: now when it disconnects it does not reconnect till i go to the bluetooth connection settings in windows and power off and on the mouse.

 

what ive tried

  • reinstalling synaps fresh
  • replacing batteries

 

Did this topic help you find an answer to your question?
This topic has been closed for comments

1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • 3214 replies
  • January 6, 2024

Hello plaugexl,

I’m sorry to hear about the dropping connection issue with your Razer mouse. To further isolate, please try to uninstall and reinstall the mouse driver by following the steps here. If the problem persists, PM me your device serial number so I can verify its model and check for other workarounds. All the best!

*Thread locked to curb the conversation to PMs.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings