Visualiser stopped controlling Thermaltake fans

Same happening to me, all Razer peripherals are working but AURA controlled RGB (fans, ram and mb). Always worked like a charm (thanks to Aura connect app). But suddenly from yesterday or the day before all Chroma Apps (not only Visualizer) aren't working anymore with the aura controlled RGBs, whilst all Studio profiles works even for "aura peripherals".

Just checked as i have the ASUS app controlling my motherboard lighting, you are right its the same for that too. So as its not just the TT software, i assume its the Visualiser software.

it's not just the visualizer, but all chroma connect apps aren't working...

Sorry, missed that bit. still new to this and so far I only have Visualizer in the apps section . I will wait for the fix before adding any more apps then. Thanks

I have the same problem with Msi Mystic Light (that is official supported) and all Chroma Connected app (like Hue or Visualizer). Do you know if Razer recognized the problem?

Since latest update of both synapse 3 and tt rgb software profiles work in sync but chroma connect apps cannot sync tt rgb software with razer products (eg wallpaper engine, vivaldi or razer chroma pc games). tried reinstalling both applications even older versions and even system restore. Nothing worked. What gives guys? mcdvoice login

I have had a contact on the support ticket I raised. They are aware of the issue and are working on a resolution. So hang tight and I will put anything I find out from them here for you guys.

I have just tried a full uninstall complete with a registry edit as asked, but its still the same so I have sent a fresh set of logs off to support.

Hi All, I am up and running again :) Razer.SpeedCr0ss,sent me this and the boom Visualiser up and running again :) It wouldnt let me update .NET and i did get the error in the firmware patch displayed but it did work. Everything below is from SpeedCr0ss: Please perform the steps below and see if it helps: "Clean reinstallation of Razer Synapse with registry delete." Note: Please be careful and not delete other files/folders as it may corrupt your Windows operating system. Check the steps below: 1. Uninstall Synapse and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders are hidden by default, so please be sure to unhide them. 2. Uninstall Razer drivers by going to "Device Manager" from Control Panel. 3. Press Windows + X key and choose Command Prompt on the menu. 4. Type regedit in the command prompt window and press enter. 5. Please go to this path and check if you have it: HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW643NODE\\Razer\\ *Please delete everything that's in the Razer folder. Please reinstall Synapse after deleting all the files inside the Razer folder 6. Download a fresh installer and reinstall, then restart your PC. 7. Add Synapse to your firewall exemptions and update your .NET Framework at https://dotnet.microsoft.com/download/dotnet-framework/net48 Once done, check your Chroma visualizer it is syncing to your devices. If the issue persists, update your Razer Synapse 3.0 by clicking this firmware patch. You may see an error message as below: Click ignore and restart your computer, then check your Razer Synapse Chroma behavior. I'll wait for your follow-up. Razer.SpeedCr0ss,

stuartgilpin
Hi All, I am up and running again :) Razer.SpeedCr0ss,sent me this and the boom Visualiser up and running again :) It wouldnt let me update .NET and i did get the error in the firmware patch displayed but it did work. Everything below is from SpeedCr0ss: Please perform the steps below and see if it helps: "Clean reinstallation of Razer Synapse with registry delete." Note: Please be careful and not delete other files/folders as it may corrupt your Windows operating system. Check the steps below: 1. Uninstall Synapse and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders are hidden by default, so please be sure to unhide them. 2. Uninstall Razer drivers by going to "Device Manager" from Control Panel. 3. Press Windows + X key and choose Command Prompt on the menu. 4. Type regedit in the command prompt window and press enter. 5. Please go to this path and check if you have it: HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW643NODE\\Razer\\ *Please delete everything that's in the Razer folder. Please reinstall Synapse after deleting all the files inside the Razer folder 6. Download a fresh installer and reinstall, then restart your PC. 7. Add Synapse to your firewall exemptions and update your .NET Framework at https://dotnet.microsoft.com/download/dotnet-framework/net48 Once done, check your Chroma visualizer it is syncing to your devices. If the issue persists, update your Razer Synapse 3.0 by clicking this firmware patch. You may see an error message as below: Click ignore and restart your computer, then check your Razer Synapse Chroma behavior. I'll wait for your follow-up. Razer.SpeedCr0ss,

no dont work!

Yes, mine crashed again after a reboot... I tried messing with other software and screwed it all up so I am having to wipe the whole thing and start from scratch