AGAIN: Pay to Play doesn't work, it doesn't count my playing time.

oh yours osu  count!!

how you did that?

Yup, the same for me, all other games are counting, but not dead by daylight.

Try this:

“...My game was not detected by Razer Cortex even though it is listed as a supported game—how do I fix this?

We recommend letting Razer Cortex do a clean scan to detect the game. To do so, you need to first remove the game listing on Razer Cortex by going to the ‘MY LIBRARY’ tab, proceeding to the game's profile page, and clicking on the 'Settings' icon, followed by 'Remove'.

Restart Razer Cortex after the above steps and click on the ‘Refresh’ icon to add the game automatically.

If the above steps do not work, please proceed to delete the file folder (C:\ProgramData\Razer\GameManager3\Data\rzr_userid) and reinstall the game before attempting to rescan for the game in Razer Cortex.

My gameplay time was not tracked even though it was detected by Razer Cortex – how do I fix this?

Please follow the below steps to restart ‘Razer Game Manager Service 3’:
• Exit Razer Cortex.
• Go to ‘Task Manager’ > ‘Services’.
• Right- click on ‘Razer Game Manager Service 3’ to Restart it.
• Re-launch Razer Cortex. ...”

I’m having a similar problem with dead by daylight, is there any fix? I tried the above but didn’t work

mktigerPL wrote:

The problem came back with a new game. There are currently 3 games in the quests, two are working properly. The problem is with Dead by Daylight. Does not add points for playing. I reinstalled the entire Epic Launcher app along with the game. I reset Task: Razer Game Manager Service 3. I deleted the directory C:\ProgramData\Razer\GameManager3\Data\rzr_userid. Nothing helps, the game timer appears, but the points for playing do not count.

 

Hey there!

Thank you for bringing this issue to us. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.

We have figured out the causes and have resolved this issue. Could you please provide us with your Razer Cortex logs via PM. We will compensate the Razer Silver you should claim after comfirming with your Razer Cortex logs. 

We sincerely apologize for the inconvenience this issue has caused you. Please give it a try and see whether the issue was resolved. 

We look forward to your reply. Thank you for your patience. 

Michelle

Hey there! 

Did you mean Razer Cortex could not detect osu! on your PC? Could you please provide us with your Razer Cortex logs via PM? 

We sincerely apologize for the inconvenience this issue has caused you. Look forward to your reply. 

Truly appreciate your patience. 

Michelle

@FiszPL @Neostar,

Sincerely apologize for the inconvenience this issue has caused you. We have resolved this issue. Could you please check whether it was resolved on your side. 

Regarding the Razer Silver, please provide us with your Razer Cortex logs via PM. We will compensate the amount that you should claim after confirming with your Razer Cortex logs. 

We look forward to your resply soon. Truly appreciate your patience and feedback. 

Michelle

when i try to PM you and clik send msg its says
something go wrong.... so i cant sends log via PM ;/
So I should share here link to me logs?

Same issue on Cortex Mobile App, for days there is no Play to Earn games… On Desktop for me only Raid works

I sent you a pm. You can share your Cortex logs with us by replying to my message. 

Thank you for your patience!

Michelle

Hey there!

Thank you for sharing your issue via this thread. Could you provide us with your Razer Cortex logs via pm? 

Regarding the Play to Earn event on Cortex Games, it is out of my scope. If there are no featured games showing up, possibly, the event is temporarily concluded. 

 We look forward to your reply soon.  Thank you for your patience.

Michelle

Michelle-RazerCortexPC wrote:

mktigerPL wrote:

The problem came back with a new game. There are currently 3 games in the quests, two are working properly. The problem is with Dead by Daylight. Does not add points for playing. I reinstalled the entire Epic Launcher app along with the game. I reset Task: Razer Game Manager Service 3. I deleted the directory C:\ProgramData\Razer\GameManager3\Data\rzr_userid. Nothing helps, the game timer appears, but the points for playing do not count.

 

Hey there!

 

Thank you for bringing this issue to us. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.

 

We have figured out the causes and have resolved this issue. Could you please provide us with your Razer Cortex logs via PM. We will compensate the Razer Silver you should claim after comfirming with your Razer Cortex logs. 

 

We sincerely apologize for the inconvenience this issue has caused you. Please give it a try and see whether the issue was resolved. 

 

We look forward to your reply. Thank you for your patience. 

 

Michelle

I don't know how or why, but currently, since yesterday, it is counting points for Dead by Daylight correctly. It just fixed itself. But 3 days did not charge anything, April 7-9 did not charge anything. I can send logs, but since it's charging, I don't know if they will be useful?

mktigerPL wrote:

Michelle-RazerCortexPC wrote:

mktigerPL wrote:

The problem came back with a new game. There are currently 3 games in the quests, two are working properly. The problem is with Dead by Daylight. Does not add points for playing. I reinstalled the entire Epic Launcher app along with the game. I reset Task: Razer Game Manager Service 3. I deleted the directory C:\ProgramData\Razer\GameManager3\Data\rzr_userid. Nothing helps, the game timer appears, but the points for playing do not count.

 

Hey there!

 

Thank you for bringing this issue to us. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.

 

We have figured out the causes and have resolved this issue. Could you please provide us with your Razer Cortex logs via PM. We will compensate the Razer Silver you should claim after comfirming with your Razer Cortex logs. 

 

We sincerely apologize for the inconvenience this issue has caused you. Please give it a try and see whether the issue was resolved. 

 

We look forward to your reply. Thank you for your patience. 

 

Michelle

I don't know how or why, but currently, since yesterday, it is counting points for Dead by Daylight correctly. It just fixed itself. But 3 days did not charge anything, April 7-9 did not charge anything. I can send logs, but since it's charging, I don't know if they will be useful?

Hey there!

Yes, the logs are useful. It worked well on April 10 as we have resolved this issue on our end. If you have played the game from April 07-09, we will know from your logs. 

Please share the logs with us via PM. We look forward to your reply soon. 

Thank you for your feedback and patience. 

Michelle

@Michelle-RazerCortexPC 

Dying Light is not working today. He did not score points during the game. I've reset the services, to no avail. I'm sending a log.

Hey there!

We have got your logs. Will update you asap when recieving a reply from our engineering team. 

Thank you for your patience. 

Michelle