CORTEX PC 10 | Public Release | Razer Insider
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CORTEX PC 10 | Public Release



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aiyionman
Works fine on my end. But Raid of Plarium is kinda broken.

Tried accessing their website and it's all messed up, any news about it?


Hey there!

Did you mean that you cannot visit their webpage to download the game via the link? Or do you mean that you cannot launch this game from Cortex?

Michelle
Just wanna ask, my GTX 1650 is still not available for the digital vibrance feature. Thank You
Userlevel 7
just gotta get used to the new graphics! we are all creatures of habit.

but it's not bad! seems to load faster too
NonPlastik
Just wanna ask, my GTX 1650 is still not available for the digital vibrance feature. Thank You

Hey there!

If an option is grayed out, it means that your graphics card or monitor doesn't support such adjustments. Please share the RIG info with us by taking a screenshot of the OVERVIEW page in Razer Cortex > SYSTEM BOOSTER > MY RIG.

Please feel free to let us know if you need further assistance.

Michelle
Userlevel 7
this is awesome!
Userlevel 7
aiyionman
Works fine on my end. But Raid of Plarium is kinda broken.

Tried accessing their website and it's all messed up, any news about it?


I take this back! Spent a couple of hours troubleshooting on why my SHIFT + CTRL + ARROW DOWN suddenly does not work!

To find out that this new version added new hotkeys.

What a bummer...
Userlevel 7
Michelle-RazerCortex
Hey there!

Did you mean that you cannot visit their webpage to download the link? Or do you mean that you cannot launch this game from Cortex?

Michelle


It's their website, no issues when running it from Cortex.

But hotkeys of Cortex is messed up. Why put hotkey CTRL + SHIFT + ARROW DOWN as a default?
Userlevel 6
Finally new wersion 😃
I really loved the Beta versions they have improved a lot. There's a long long way to go for Razer software but it's getting really good!! A unified game launcher is welcomed. Thank you.
aiyionman
It's their website, no issues when running it from Cortex.

But hotkeys of Cortex is messed up. Why put hotkey CTRL + SHIFT + ARROW DOWN as a default?

Hey there!

I appreciate your patience. Could you please take a screenshot of what the issue is on the Raid: Shadow Legends website? Is there a connection error or a notice?

Regarding the hotkey issue, I have reported your feedback and comment to our Product Manager.

We look forward to your reply.

Thank you!

Michelle
Userlevel 7
wen squad battle again?
mozila80
wen squad battle again?

Thank you for asking this. We will post a thread on Insider and notice our users via notification. Please keep an eye on it.

Michelle
After years of using Cortex I've removed it from my system. The update to the 10 series isn't working very good for me. Including the fact that I can't launch mature rated games because it just say's "Install" and won't install (even though the games ARE installed). I'll try it at a later date and see if it's working again.
Userlevel 7
In version 9 the Paid to Play was not working lately. In version 10 I only see the game RAID: Shadow Legends, a mobile game.
olT3lo
After years of using Cortex I've removed it from my system. The update to the 10 series isn't working very good for me. Including the fact that I can't launch mature rated games because it just say's "Install" and won't install (even though the games ARE installed). I'll try it at a later date and see if it's working again.

Hey there!

We are sorry to hear that you had to go through this inconvenience. This is not the experience that we would like you to have. Rest assured that we will do our best to get this sorted.

For us to resolve this issue, could you please provide us with more details? If a game is removed from Razer Cortex and re-added to Razer Cortex, it may have the notice that you have installed the game when you add it again to Razer Cortex.

In such a scenario, please follow the below steps:
First, stop 'Razer Game Manager Service 3' in Task Manager.

  • Go to ‘Task Manager’ > ‘Services’.
  • Right-click on ‘Razer Game Manager Service 3’ to Stop it.

Second, delete the file folder: C:\\ProgramData\\Razer\\GameManager3\\Data\\rzr_userid.
Third, start the ‘Razer Game Manager Service’ in Task Manager.
Finally, launch the game with Razer Cortex running in the background. The game will be added to Razer Cortex automatically.

Please feel free to let us know if this issue persists.

We appreciate your patience.

Michelle
pancholr
In version 9 the Paid to Play was not working lately. In version 10 I only see the game RAID: Shadow Legends, a mobile game.

Hey there!

Thank you for sharing your concern with us here. Could you please provide us with more info about the issue in Paid to Play v9?

Michelle
Hey Michelle, I've already spoken to you guys and they created a case for me. They also helped me work thru different steps and create a log file. It's already been submitted several days ago now. My case is: Case #: 220612-000923.

I would keep using the 9 series of Cortex as I never had problems with that, but after finding an installer, every time I install, it instantly updates me to 10 series and back to being broken.
olT3lo
Hey Michelle, I've already spoken to you guys and they created a case for me. They also helped me work thru different steps and create a log file. It's already been submitted several days ago now. My case is: Case #: 220612-000923.

I would keep using the 9 series of Cortex as I never had problems with that, but after finding an installer, every time I install, it instantly updates me to 10 series and back to being broken.

Thank you for sharing your case number with me. I will follow up on it.

Michelle
Userlevel 7
Great news, looking forward to use it even more.
@Michelle-RazerCortex I noticed you were active in the thread and I wanted to provide feedback and ask if you could pass this on, or if I should open an official support case or feedback via the in-app option.

But it doesn't look like light mode was taken into consideration and there are very bad UX rendering issues as a result. I know light mode users are probably in the minority but my gf and a few of our orgs players use light themes and they came to me with this and asked I report it.

I'm also the one that buys all the Razer products and pushes everyone to use the Razer services on our staff and players so I want to ensure they have the best experience possible 💚
Hey @Ganym3de ,

Thank you for sharing your feedback and suggestion with us here. I'm the technical support for Razer Cortex PC. Please never hesitate to send me a PM if you have any feedback, comments, or bugs you encounter.

We are grateful that you shout out our brand name on the top of the roof. Your suggestion has been passed to our product developer. We will consider it.

Razer Cortex 10 does not have a light theme, the first image you shared with us should not be right. There may be something wrong. We will try to reproduce it.

Enjoy playing and enjoy life. Hope you have a wonderful day.

Michelle
Userlevel 7
Going smooth so far!
Maximusisback
Going smooth so far!

That is great! Please feel free to send me a PM if you need further assistance.

Michelle
GoGoGoSushi
Good job Razer!
love it RAZER keep it up

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