Razer Cortex keeps crashing/rebooting my PC :( | Razer Insider

Razer Cortex keeps crashing/rebooting my PC :(

  • 17 December 2019
  • 35 replies
  • 667 views
R
Ever since installing the latest Cortex version 3 days ago, my PC would randomly crash (reboot) with a blue screen error. After uninstalling Cortex my PC has since remained stable. I'd really like to have Cortex installed, as I like its features. But until Razer can fix the crashing with it I'll have to do without.
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35 Replies

NK.33
the fix is to uninstall Cortex bro.

Its pretty useless software anyway plus it closes stuff you dont want closed and does what it wants
A
Has there ever been a fix for this? I'm getting this issue in 2021. Ever since I installed Razer Cortex and Razer Synapse my computer freezes from time to time and I can't do anything other than press the restart button on my computer's case.
NK.33
Honestly - cortex is a waste of time - it really doesnt do anything - if you have a half-decent rig you dont need it.

remove it and all will be lovely.
E
Same experience, just bought Ornata Chroma and Basilisk Essential. Installed all the add-ons for Synapse including Cortex and since computer now freezes and won't allow reboot, sign off, or even task manager. Thought it was Nividia control panel but after reading this I'm sure it's Cortex, because I wasn't having ANY sorta problems till after the installation. I keep my PC and all the drivers updated daily and really enjoyed using Cortex because it actually improved the FPS. (Nividia was 30-40FPS/Cortex 80-115 FPS) Same game totally different graphics. For some reason my Minidump folder is empty (And yes Hidden Files are enabled), so I generated a Cortex Report instead, link below.

Useless info since I found a log report....

PC Specs:
Processor - AMD Ryzen 5 2600 Six Core
Ram - 16 GBs
System Type - 64 Bit
Windows 10 Home Version 1909
Graphic Card- Geforce GTX 1650 Super (Driver Version 457.51)
2 internal SSD
1.) 152 GB used / 308 GB Free
2.) 197 MB used / 239 GB Free (The Storage Pool)
Kaspersky Total Surcerity is running
Advance System Care (v14 Free)
Driver Booster (V8.1 Free)
MSI Afterburner (V4.6.2.15745)
AI Suite 2 (v3.00.11)
^Those are all the background software I use to optimize my Gaming which is probably overkill now that Im seeing it in text. 😅😂

Honestly going to reinstall just Synapse without add-on and follow this thread for updates. Just a bummer because Cortex was amazing when I got it to run for 15 minutes after two freezes on game launch. (First two times I launched game from Geforce Experience, third time was by Cortex.

Cortex Report:
https://www.dropbox.com/s/gekxkuwgyc3idgp/CortexDiagnoseReport.txt?dl=0

Thank you for your time.
Sincerely,
Anthony M.
NK.33
KeyLimecoastbyte674
I have had a similar experience with cortex and chroma.. I first thought it was a windows or maybe the Logitech G hub issue but turns out it was razer all along :slightly_sad: .. Have to live with the default colour scheme on my keyboard but its better than having random BSOD errors and loosing games and work.. If there is a fix for the same I'd love to download it again


Synapse doesnt crash ur games....its only cortex that crashes them. Just remove cortex then u will be able to customise your lighting
R
Userlevel 6
Thanks, this helped out a lot.
River_ssz
K
I have had a similar experience with cortex and chroma.. I first thought it was a windows or maybe the Logitech G hub issue but turns out it was razer all along 😞 .. Have to live with the default colour scheme on my keyboard but its better than having random BSOD errors and loosing games and work.. If there is a fix for the same I'd love to download it again
NK.33
hentsh
I have the same issue. I installed Razer Synapse and it offered me to install Razer Cortex too. After i intstalled Razer Cortex my windows keeps crashing. I disabled both Synapse and Cortex and everything works fine now.


i needed Synapse - so just uninstalled it all, rebooted, then ONLY installed Synapse...now all good.
H
I have the same issue. I installed Razer Synapse and it offered me to install Razer Cortex too. After i intstalled Razer Cortex my windows keeps crashing. I disabled both Synapse and Cortex and everything works fine now.
C
Is there allready any solution? I installed Cortex today and still keeps crashing my PC and i'm not the only one i see.
Nancy8975
Hi Oldkight and Fatuba,

We are sorry to hear what you guys experienced. Our dev team is trying to dig out the cause of such an issue.

It would be very helpful if we can get your help getting some logs for investigation.

Please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed.

Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum.

Thank you in advance for your help.
F
Why hasn't Razor done anything to respond. From what I've seen they don't back up their products at all. Just another of the do nothing after the sale companies.

At least I have choices.
O
I was having the same issue with cortex crashing my system. Only fix was to block cortex starting with windows. I can have Razor central running with synapse but as soon as Cortex is running I'm back to blue screen hell and random resets.
F
Having similar issues, Cortex causes PC to Freeze, disables all desktop applications from opening, prevents all restore options almost rendering PC to Brick status. Removed Cortex and no issues.
5/7/2020
A
Userlevel 2
The PC does not reboot
E
rambler358
Ever since installing the latest Cortex version 3 days ago, my PC would randomly crash (reboot) with a blue screen error. After uninstalling Cortex my PC has since remained stable. I'd really like to have Cortex installed, as I like its features. But until Razer can fix the crashing with it I'll have to do without.

I have not experienced this issue but Cortex seems to have completely disabled my Nvidia Control Panel as well as my Geforce Experience.
H
Butttscratcha
I tried that after it all started happening and didn't see any change.


Do you have battle.net installed also? Can you confirm what your launch directory/file is showing; if it's the modern warfare launcher.exe or modern warfare.exe if that makes sense.
B
HP10T
I'll give that a shot and see how it goes.

Did you use the beta cortex?

I tried that after it all started happening and didn't see any change.
H
Butttscratcha
I completely uninstalled Cortex and Chroma. I'm not sure what was going on with it but after disabling xbox game bar and uninstalling Cortex and Chroma, I haven't had any issues. I also downloaded OBS to use that instead for recording.

I'll give that a shot and see how it goes.

Did you use the beta cortex?
B
HP10T
I am trying to fix this issue as we speak. Have yet to find a solution :slightly_sad:. Have you been able to get Cortex to display the FPS and log through their app at all? All my Cortex shows is what time and how long I played the game when I launch through Cortex.

I completely uninstalled Cortex and Chroma. I'm not sure what was going on with it but after disabling xbox game bar and uninstalling Cortex and Chroma, I haven't had any issues. I also downloaded OBS to use that instead for recording.
H
Butttscratcha
Cortex is set to boost automatically when I start any game. More recently COD: Warzone has been seeing Directx error and freezing and kicking me out of the game. I have found a way to recover from this when it happens but when I close out of COD and Blizzard, cortex tries to undo the automatic boost from when I entered the game and everything goes haywire and normally gets stuck in the dark zone or restarts with a fault code on my motherboard.


I am trying to fix this issue as we speak. Have yet to find a solution 😞. Have you been able to get Cortex to display the FPS and log through their app at all? All my Cortex shows is what time and how long I played the game when I launch through Cortex.
B
Cortex is set to boost automatically when I start any game. More recently COD: Warzone has been seeing Directx error and freezing and kicking me out of the game. I have found a way to recover from this when it happens but when I close out of COD and Blizzard, cortex tries to undo the automatic boost from when I entered the game and everything goes haywire and normally gets stuck in the dark zone or restarts with a fault code on my motherboard.
NK.33
rambler358
No solution as yet. Razer Synapse and Cortex have both been updated since. Since the update, my system freezes rather than re-booting now with Cortex installed. But I'm thinking there may be a conflict with Cortex and the ThermalTake RGB Plus software that's controlling my fans.


I have now removed Cortex - TBH it didnt make any difference to my gaming experience anyway.

I dont think it is anything to do with 3rd party software, more likely a Windows 10 feature that is not compatable with the new update....why they would release an update without testing it on every build of win 10 first is beyone me
R
NK.33
what was the solution to this? I have the same issue.

The PC does not reboot, but it just freezes up and i cant do jack but hard reboot manually - cant remote into it either.....i would bet its something to do with the new Win 10 update breaking Cortex and they need to release a fix.....please confirm?

No solution as yet. Razer Synapse and Cortex have both been updated since. Since the update, my system freezes rather than re-booting now with Cortex installed. But I'm thinking there may be a conflict with Cortex and the ThermalTake RGB Plus software that's controlling my fans.
NK.33
what was the solution to this? I have the same issue.

The PC does not reboot, but it just freezes up and i cant do jack but hard reboot manually - cant remote into it either.....i would bet its something to do with the new Win 10 update breaking Cortex and they need to release a fix.....please confirm?
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