Razer Cortex keeps crashing/rebooting my PC :( | Razer Insider

Razer Cortex keeps crashing/rebooting my PC :(

  • 17 December 2019
  • 35 replies
  • 690 views
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35 Replies

R
Thank you!
Nancy8975
rambler358
Okay, I don't think it was set to shareable. I haven't really used DropBox that much. Can you try this link instead?
https://www.dropbox.com/sh/nz9gq8m7uohe9lm/AAAZLHpAvadcaVf6zp_WmCVxa?dl=0

It's working now. The engineers are looking at the logs. Let's give them some time.
R
Okay, I don't think it was set to shareable. I haven't really used DropBox that much. Can you try this link instead?
https://www.dropbox.com/sh/nz9gq8m7uohe9lm/AAAZLHpAvadcaVf6zp_WmCVxa?dl=0
Nancy8975
rambler358
I just uploaded another minidump file to the DropBox link above from a BSOD that occured right after booting up Windows about 20 minutes ago.

I just tried the link from your last post but got an error saying "The folder "/Logs" doesn't exist." Can you check and see what's going on?

Thank you.
R
I just uploaded another minidump file to the DropBox link above from a BSOD that occured right after booting up Windows about 20 minutes ago.
R
I have a couple of minidump files, both from today as I just recenty had time to reinstall Cortex. Here's the link, let me know if you can't access for whatever reason. Thanks!
https://www.dropbox.com/home/Logs
Nancy8975
rambler358
Okay, after some research I figured out the dump file thing. What kind of memory dump file are you looking to see (Small, Kernal, Complete, Automatic or Active)?

Hi rambler358, please find the ones that are close to when the BSOD happened in the directory
%SystemRoot%\\Minidump and send to us for analyzing.

Thank you,
R
Okay, after some research I figured out the dump file thing. What kind of memory dump file are you looking to see (Small, Kernal, Complete, Automatic or Active)?
R
Nancy8975
To analyze this issue, we need your help getting the dump files. Please upload the dump files to services like Dropbox or Google Drive and paste the link here in the forum.

Okay, I'm kind of a noob at some PC tech stuff. Where would I locate the dump files, and are there specific files I need to upload? Thanks!
Nancy8975
rambler358
Ever since installing the latest Cortex version 3 days ago, my PC would randomly crash (reboot) with a blue screen error. After uninstalling Cortex my PC has since remained stable. I'd really like to have Cortex installed, as I like its features. But until Razer can fix the crashing with it I'll have to do without.

Hi rambler358, sorry to hear what you encountered.

To analyze this issue, we need your help getting the dump files. Please upload the dump files to services like Dropbox or Google Drive and paste the link here in the forum.

Thank you,
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