A new update for Cortex Mobile is available now via Google Play!
This update redesigns the Library and Featured game screens!
If you have any feedback about this release please comment below and enjoy your new update!
Razer Cortex Mobile New Update!
Userlevel 7
Hey Insiders!
A new update for Cortex Mobile is available now via Google Play!
This update redesigns the Library and Featured game screens!
If you have any feedback about this release please comment below and enjoy your new update!
A new update for Cortex Mobile is available now via Google Play!
This update redesigns the Library and Featured game screens!
If you have any feedback about this release please comment below and enjoy your new update!
This topic has been closed for comments
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Userlevel 7
Odd, even after fresh install of latest update, it still didnt reset. (worked yesterday w/o update)
Userlevel 7
JR0nin
Razer Cortex Mobile works fine after the latest update on Android for my OP6T.
I think it might be region based/ server based. I have the app updated but for me in the EU its not working. A friend in Asia has it working no issues.
JR0nin
@ckdo1974 Hello there, in reality ...
Fine then. If only Cortex works reliably on a 2018 Huawei P20 lite, using Android Pie, in Europe, I don't necessarily need to have it run on any of the other devices (even though it did until last week).
Userlevel 7
Sorry about this everyone
I’ll pass it on now and ask for someone to take a look.
for more information regarding the issue can you reply with some details?
Device:
Android Version:
App Build Number:
Region:
I’ll pass it on now and ask for someone to take a look.
for more information regarding the issue can you reply with some details?
Device:
Android Version:
App Build Number:
Region:
Rox598
Sorry about this everyone
I’ll pass it on now and ask for someone to take a look.
for more information regarding the issue can you reply with some details?
Device:
Android Version:
App Build Number:
Region:
Device: Samsung Galaxy S9
Android Version: Android 9
App Build Number: 5.0.380
Region: Europe (Sweden)
During November I've been able to earn silver on my phone on the 1, 5, 7 and 8 of November by playing games but I've gotten the daily silver for checking in on every day, according to my transactions list.
Userlevel 7
osnabb
Device: Samsung Galaxy S9
Android Version: Android 9
App Build Number: 5.0.380
Region: Europe (Sweden)
During November I've been able to earn silver on my phone on the 1, 5, 7 and 8 of November by playing games but I've gotten the daily silver for checking in on every day, according to my transactions list.
Has your issue been resolved? I'm still not able to earn anything from P2P mobile on many days, some days it works on its own.
0V3R_K1LL
Has your issue been resolved? I'm still not able to earn anything from P2P mobile on many days, some days it works on its own.
No change yet, I've been able to earn som silver two days this week so far. Seems completly random when it works or not.
Userlevel 7
Its not random, it works when games changes and when it switches to 50zsilver during weekend and then back to 25.
Userlevel 7
Sacius
Its not random, it works when games changes and when it switches to 50zsilver during weekend and then back to 25.
It was working for me on Tuesday and Wednesday when the games didnt change. Whatever the problem is I have already submitted a bug report and contacted support but they have no fix for it so far. I have tried everything and multiple devices too so its not an issue on my end.
I just checked, its working now for Friday cause the games have changed but im not sure why it worked on Tuesday when the games didnt change.
Userlevel 7
It seems to work almost every two days.
Device: Galaxy S7
Android Version: 8.0.0
App Build Number: 5.0.380
Region: EU (France)
I hope they can fix this, it's getting anoying havong problem for this long.
Device: Galaxy S7
Android Version: 8.0.0
App Build Number: 5.0.380
Region: EU (France)
I hope they can fix this, it's getting anoying havong problem for this long.
Userlevel 7
Kenserky
It seems to work almost every two days.
Device: Galaxy S7
Android Version: 8.0.0
App Build Number: 5.0.380
Region: EU (France)
I hope they can fix this, it's getting anoying havong problem for this long.
Its not 2 days, @Sacius is right it only tracks when the games change or the amount changes from 25 to 50 for each game, so basically 1 day on the weekend and 1 day on Mondays also whenever they decide to change the games.
XevosWarz
Same as today, P2P games not working, only able to claim daily for now...
OMG I think we got the SAME issue!!!!! Since November, the mobile Paid to play is unable to refresh the next day! Sometimes like Saturday, if you claimed the reward, I need to wait until Tuesday for renewal.
The PC Paid to play is fine for an everyday refresh.
So, I assume they change the Terms and condition secretly from 24 hours refresh to 48 - 72 hours. I asked the customer service since 2 November, but all they replied is pushing back and front to both the zGold team and the technical team. Feels really bad because they try to cut off such loyalty program to user like us
Need to mention that I am using Razer Phone 2, in case they try to blame the device issue:mad_:
Userlevel 7
techSmittenPEARL247
Need to mention that I am using Razer Phone 2, in case they try to blame the device issue:mad_:
Its not a device issue, I have 2 devices and they both dont work normally. I have emailed support but they keep closing my tickets down even though I reply to their reminder email saying my issue isnt resolved. I guess even they dont understand the issue right now.
Would much rather have the old Cortex mobile back to be honest.
Userlevel 7
0V3R_K1LL
Would much rather have the old Cortex mobile back to be honest.
Totally agree, if they can't fix it at least they sould do a retrofitting of the app.
Here I thought I was just crazy, checking over and over again to see if my pay to play had reset. Not just me!
Userlevel 7
I was wondering if any of the Razer staffs check in this forum for the following action.
Also, I would like to know if the 25 November 2019 update for the Cortex system will fix this issue?
Also, I would like to know if the 25 November 2019 update for the Cortex system will fix this issue?
Userlevel 7
It seems to be working now
Userlevel 7
Yeah glad it fixed, let us hope that is not temporary. No more surprise bug!
Userlevel 7
I've shaked a bit yesterday when at 20h15 the points weren't available, but due to the changing time in France i've qited till 21h and so the magic has come to life once again.
That was worth the wait, i just hope that it's fixed once and for all.
That was worth the wait, i just hope that it's fixed once and for all.
There is no rhyme or reason to this thing. Yesterday my paid to play games reset TWICE within hours of each other, for 50 silver each, which was awesome. Today, I've gotten screwed three times in a row across two games with a "Sorry, we were unable to process your reward" error. Its a heckin roller coaster with this thing.
Yippee. They need to work on the battery consumption.
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