Razer Cortex Mobile New Update! | Razer Insider
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Hey Insiders!

A new update for Cortex Mobile is available now via Google Play!

This update redesigns the Library and Featured game screens!






If you have any feedback about this release please comment below and enjoy your new update!
Awsome 🙂 When will be iOS version ^^
techSmittenPEARL247
Need to mention that I am using Razer Phone 2, in case they try to blame the device issue:mad_:

Its not a device issue, I have 2 devices and they both dont work normally. I have emailed support but they keep closing my tickets down even though I reply to their reminder email saying my issue isnt resolved. I guess even they dont understand the issue right now.

Would much rather have the old Cortex mobile back to be honest.
I was wondering if any of the Razer staffs check in this forum for the following action.
Also, I would like to know if the 25 November 2019 update for the Cortex system will fix this issue?
Here I thought I was just crazy, checking over and over again to see if my pay to play had reset. Not just me!
Odd, even after fresh install of latest update, it still didnt reset. (worked yesterday w/o update)
Rox598
Yep the client got an update via the play store today. The fix could have been pushed server side too but as long as it works now!

Yeah, my app version is still the one released on the 30th of October. I guess the issue was server sided. I'm glad it got resolved, I need to save up for a headset stand.
Yeah glad it fixed, let us hope that is not temporary. No more surprise bug!
XevosWarz
Same as today, P2P games not working, only able to claim daily for now...

My app worked fine for Monday but Tuesday onwards same thing. The app doesnt refresh the games so they think we already claimed the Silver from the games for that day. Is yours working fine? Did you find any solution?
Its not random, it works when games changes and when it switches to 50zsilver during weekend and then back to 25.
XevosWarz
Hi, is today got bug for Paid to Play Games, the Silver seems like unable to claim and not refreshed on the next day....

Finally someone posted this. I thought it was my phone bugging out.
XevosWarz
Same as today, P2P games not working, only able to claim daily for now...

OMG I think we got the SAME issue!!!!! Since November, the mobile Paid to play is unable to refresh the next day! Sometimes like Saturday, if you claimed the reward, I need to wait until Tuesday for renewal.
The PC Paid to play is fine for an everyday refresh.
So, I assume they change the Terms and condition secretly from 24 hours refresh to 48 - 72 hours. I asked the customer service since 2 November, but all they replied is pushing back and front to both the zGold team and the technical team. Feels really bad because they try to cut off such loyalty program to user like us
Need to mention that I am using Razer Phone 2, in case they try to blame the device issue:mad_:
Its working every other day. Worked fine on Thursday but Friday it is back to not working again. They should just stop updating the Cortex app, the UI improvement isnt worth the hassle especially since we have had no acknowledgement of the issue from Razer.
JR0nin
Razer Cortex Mobile works fine after the latest update on Android for my OP6T.

I think it might be region based/ server based. I have the app updated but for me in the EU its not working. A friend in Asia has it working no issues.
osnabb
Device: Samsung Galaxy S9
Android Version: Android 9
App Build Number: 5.0.380
Region: Europe (Sweden)

During November I've been able to earn silver on my phone on the 1, 5, 7 and 8 of November by playing games but I've gotten the daily silver for checking in on every day, according to my transactions list.

Has your issue been resolved? I'm still not able to earn anything from P2P mobile on many days, some days it works on its own.
Kenserky
It seems to work almost every two days.
Device: Galaxy S7
Android Version: 8.0.0
App Build Number: 5.0.380
Region: EU (France)

I hope they can fix this, it's getting anoying havong problem for this long.

Its not 2 days, @Sacius is right it only tracks when the games change or the amount changes from 25 to 50 for each game, so basically 1 day on the weekend and 1 day on Mondays also whenever they decide to change the games.
ckdo1974
The problem is independent of the hardware make and model, and of the version of Android in use. There's nobody to blame here but Razer.


@ckdo1974 Hello there, in reality the software update release do depends on the hardware model/android in use as there is a timeline constraint on the hardware used on all the devices. The latest softwares/updates does not work if the hardware's support timeline regardless of which brand made it.

There are many devices right now, which cannot run a software as it does not have the hardware specifications to execute it. :smile_:
0V3R_K1LL

Would much rather have the old Cortex mobile back to be honest.

Totally agree, if they can't fix it at least they sould do a retrofitting of the app.
ckdo1974
The problem is independent of the hardware make and model, and of the version of Android in use. There's nobody to blame here but Razer.

I am not trying to blame Android or your hardware, I am just trying to understand whether it could be a factor in the issue or not. Don't be so aggro 😞
Sacius
Its not random, it works when games changes and when it switches to 50zsilver during weekend and then back to 25.

It was working for me on Tuesday and Wednesday when the games didnt change. Whatever the problem is I have already submitted a bug report and contacted support but they have no fix for it so far. I have tried everything and multiple devices too so its not an issue on my end.

I just checked, its working now for Friday cause the games have changed but im not sure why it worked on Tuesday when the games didnt change.
XevosWarz
Yah, it's finally working. Thanks :D

opps... look like back to without daily refresh again for today... I guess we have to wait twice a day for getting the silver.
very beautiful 😉
Still doesn't work, even with yesterday's update installed.
It seems to be working now
Rox598
Hey everyone

An update was released today can you see if it's working for you now?

Seems like it works, thanks man 🙂
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