Razer Cortex not picking up my hours and gameplay | Razer Insider
Skip to main content
I have been playing apex since 12 pm

Yet the one that shows my recent gameplay is tf2 why is that? plus my time in razer cortex squad is not recorded. I even waked up early today just for that 4 hrs of gameplay.

I have been playing supported games since early please help me. I want to earn silver too.
Hey there!

Thank you very much for sharing your gameplay time issue with us here. My name is Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your issue.

Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I will PM you a simple guide on how to collect and upload your Cortex logs if you need it.

We also provide a Gameplay Time Troubleshooting page for our users to quickly find a resolution on their side. Please feel free to visit it if you encounter a gameplay time issue next time.

We'll be looking forward to your reply soon.

Thank you very much for your patience.

Best regards,
Michelle Chang
Razer Cortex Team
CookiesCookie settings