Hey there!
Thank you very much for sharing your gameplay time issue with us here. My name is Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your issue.
Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I will
PM you a simple guide on how to collect and upload your Cortex logs if you need it.
We also provide a
Gameplay Time Troubleshooting page for our users to quickly find a resolution on their side. Please feel free to visit it if you encounter a gameplay time issue next time.
We'll be looking forward to your reply soon.
Thank you very much for your patience.
Best regards,
Michelle Chang
Razer Cortex Team
