Razer Squad Rewards | Razer Insider

Razer Squad Rewards

  • 28 October 2022
  • 1 reply

Hi, I have a problem, when I start a game from Cortex it doesn't count the time

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1 Reply

Hey there!

Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.

Regarding your issue, could you provide us with more details?

  • Is the game you played a supported game in Squad Rewards? You can check it here by clicking on the "SUPPORTED GAMES" button on the campaign page.
  • If the game is a supported game, please check the Gameplay Time Troubleshooting page to check whether you can fix it on your side.
  • If the issue persists, please feel free to provide us with your Razer Cortex logs via PM.

We sincerely apologize for any inconvenience this issue has caused you.

Appreciate your patience.