t does not allow me to install the program when I start the installer I | Razer Insider
Question

t does not allow me to install the program when I start the installer I

  • 26 August 2023
  • 1 reply
  • 66 views
buzzbestMarigold166

 

It does not allow me to install the program when I start the installer I only see a black screen like a cmd then it is removed and nothing else happens

1 Reply

A

Hey there!

 

Thank you for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to be of your assistance. 

 

To help us quickly figure out the cause, could you please provide us with your Razer Installer logs by going to this directory: %programdata%\Razer\Installer\Logs

 

Then, upload it in a cloud service and share the link with us via pm. Please remember to give us access permission.

 

We look forward to your reply soon. Truly appreciate your feedback and patience. 

 

Michelle

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