Razer Support

Hi everyone,I am having a frustrating issue with my Razer Tartarus V2 pro.  I am trying to remap my hotkeys—for example, changing key "20" to the number "6".However, whenever I try to assign it key 20 now types “z6” the original bind + my new one. Right now, I am completely unable to map any of the buttons to the custom hotkeys I need.I have tried every troubleshooting method I can find, but nothing is working. Does anyone know how to fix this issue?Thanks in advance.

Добрый день , подключаю зарядное устройство к наушникам заряжаю их полностью , после отключения зарядного устройства в приложении synapse 4 в приложении показывает исходные данные 43% или меньше , какой-то глюк наушники новые Blackshark v3 pro CS. Что это может быть, приложения и прошивку все обновил мышь работает стабильно в Synapse 4.Good afternoon, I connect the charger to the headphones and fully charge them, but after disconnecting the charger, the Synapse 4 app shows the initial data as 43% or less — there’s some kind of glitch. The headphones are new, Blackshark v3 pro CS. What could be the issue? I’ve updated all the apps and firmware; the mouse works stably in Synapse 4.

I have been having a LOT of annoying issues with this headset, Microphone sometimes goes down in quality to where it is incomprehensible and is only fixed with messing with the settings from synapse or the hub being disconnected and then reconnected or headset turned off and back on, no idea what actually fixes that. As well as synapse Refusing to believe the headset is on or exists, and right now that’s saving the usability of the headset, as currently if synapse recognizes the device, it plays the boot animation, then crashes, making this awful noise and holding the last played audio, until synapse unpairs and the headset operates with out it, I just reinstalled Synapse and the issue is still happening and this is extremely sad to see from such an expensive headset, I used other razor headsets and they were okay but this is just a disapointment

Olá, comprei um cartão grif de vocês no mercado livre no valor de 500,00 e preciso urgentemente devolver.Eu comprei o gifcard após acessar um site e o único meio de comprar o curso seria com código da sua plataforma.Assim eu comprei no mercado livre.Contei com vendedor que eu tinha comprado e tal mostrei o caminho do banco e pedi ele para me enviar uma prévia do curso.Pois assim que ele me enviasse eu enviaria o código pra ele.Assim ele não me invejou e começou a me ameaçar até de morte.Assim eu não enviei.E infelizmente o mercado livre pediu para entrar em contato com vocês pois a plataforma pelas políticas internas não aceita devolução.Entrem em contato comigo por favor.Eu envio o código e vocês podem verificar e ver que ele nunca foi usado.Você pode desativar esse cartão GIF.Eu só queria o dinheiro de volta.Pois e sofrido ganhar e ainda tentar comprar um curso para melhorar de vida e ainda ficar sem o dinheiro que tem e pior ainda 

我購買了一款 Razer Huntsman V3 HE 磁吸式 8KHz 無數字鍵盤，並已完成設定。雖然鍵盤是透過 USB 有線連接，但使用過程中偶爾會出現無響應的情況。這個問題是在我更新鍵盤韌體後出現的。出現這種情況時，RGB 燈光仍然亮著，但所有按鍵都無法運作。如果我拔下 USB 線再重新連接，鍵盤就能恢復正常運作。然而，同樣的問題會反覆出現。請問您能否幫我找出問題的原因，並提供一些可能的解決方案或故障排除步驟？另外，請問這是否與最近的韌體更新、硬體缺陷或軟體問題有關？

Razer huntsman v3 HE TKl I bought this keyboard from 1 week ish I update it using the Razer update tool to 1.02 then after that while playing it stops registering the input but the led stays on. I keep disconnecting and reconnecting the cable so I can use the keyboardany help will be highly appreciated 

My Enki Chair leg broke and I need to get a replacement star base or whatever it’s called. 

The keyboard stops working every 1 to 3 hours.

I have bought a minise and its two side bottom is not useful

I would like to request help in raising a ticket in order to request the Razer Hanbo AW5 mounting kit from Razer Support so that i can be able to use it on my computer. Thank you

Same issue as reported by others with this keyboard. It goes unresponsive while the RGB lighting continues to run. The only fix is to unplug it and plug back in. Running firmware 1.2

I have been experiencing this issue with my Razer Huntsman HE keyboard for several days now, and it is still happening repeatedly during gaming.The keyboard may suddenly become unresponsive or have keys stuck during gameplay, and I have to unplug and reconnect the keyboard to get it working properly again.This is extremely frustrating, especially for a gaming keyboard where reliability is critical. I have already been dealing with this problem for days, but there still does not appear to be a proper fix.When will Razer release an update to address this issue?Please take the reports from HE keyboard users seriously and prioritize investigating and fixing this problem. We need a stable solution as soon as possible.

okay, so I’ve had this viper v3 hyperspeed for about 7 months now, and while I was playing Roblox, out of nowhere, the scroll wheel stopped working. I didn’t think much of it, so I used some compressed air, and it worked fine for 1 day. but the next day it stopped working again, and nothing would fix it, not even compressed air.I used my phone’s flashlight to look inside the scroll wheel, and I can see a lot of dog hair inside. I tried to get it out, but nothing seems to work. I’m pretty sure the only way to get the hair out is to open the mouse because the hair is stuck, but I’ve never repaired any type of tech before so I’m pretty scared of messing something up.can anyone help me figure out what I should do?I know its hard to see with these photos but my camera isn’t that good  

I have a 2020 Razer Blade 15 model: RZ09-0328. I keep getting invalid secure boot. I’ve tried resetting in bios, I’ve tried the command prompt stuff. I’ve tried the usb things. NOTHING is working. 

I tried reinstalling drivers, unplugging and replugging, restarting my pc, looking for malware, reinstalling synapse, trying an older driver, and some other things I don't remember but it still won't play audio or show up in synapse 

I have a problem trying to update the firmware on my Razer Huntsman V3 Pro Tenkeyless 8KHz; it always gives me an update failure error when it reaches 15% progress. The keyboard lights turn on, but it doesn't let me use any keys. The only keys that work are the volume up ones. Is there any way to update the firmware manually? Because i try with the updater and is not working.

I am currently a owner of two Razer products: the Razer Leviathan V2 and the Razer Nommo V2 X.I am writing this ticket to clarify whether these products include a complementary activation code for the standalone THX Spatial Audio app, or if the feature is already built-in via Razer Synapse. I checked my product boxes but could not find any license keys.I have connected both devices and activated the built-in THX feature via Razer Synapse. However, I am not satisfied with the audio performance through Synapse. After comparing it, the audio processing and soundstage inside the Synapse integration are not nearly as good, immersive, or clean as the experience provided by the standalone THX Spatial Audio appI tried to purchase the standalone license online, but I am facing a critical issue: my billing address is located outside the USA, and the Razer Store prevents me from completing the transaction due to this regional mismatch.Could you please verify if my devices natively support THX Spa

Hi, I was away from my PC for about 5 months due to moving, and when I started using my Viper Ultimate again, I noticed that the wireless connection no longer works.I’ve already tried all the troubleshooting steps suggested in similar support threads, including testing every USB port, but nothing worked.I believe the issue may be with the wireless dongle. Whenever I plug it into my PC, Windows doesn’t make any sound indicating that a USB device was connected or disconnected. I also tried updating the firmware, but I can’t get past the “Connect your dongle” screen because the dongle isn’t being detected at all.Could you please help me with this issue or let me know if a replacement dongle is available?Thank you!

 I am experiencing a strange issue with my Razer Huntsman V3 HE  (65%). Out of nowhere, the keyboard completely stops responding to any key presses, and no inputs are sent to my PC. However, the RGB backlighting is still fully turned on and working.Here is what I have tried so far: Reconnected the USB cable directly to a USB port (bypassing hubs). Restarted Razer Synapse and checked for software conflicts. Performed a hard reset. Unfortunately, the issue still happens randomlyhelp !

Hello.  Tonight while playing a game, my ‘D’ key broke off.  I’d love to get support on how to replace it. Please Help![*removed by moderator]

Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz key input not working issueI am experiencing a strange issue with my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz. Out of nowhere, the keyboard completely stops responding to any key presses, and no inputs are sent to my PC. However, the RGB backlighting is still fully turned on and working.Here is what I have tried so far:Reconnected the USB cable directly to a USB port (bypassing hubs).Restarted Razer Synapse and checked for software conflicts.Performed a hard reset.Unfortunately, the issue still happens randomlyhelp ! 

Hi, I’ve been using my BlackShark Hyperspeed v3 for about a month now. A day or two ago, I was using them via Bluetooth mode and and they told me that the battery was low. So I plugged them into my charger and it switched to dongle mode. I left them charging for the remainder of my gaming session. But now I can’t power it off. No matter what I do, unplugged or disconnected, when I hold down on the power button like how I usually do, they will not power off. I’ve unplugged the Bluetooth adaptor, I’ve held the button for as long as I could, yet the green power indicator continues to flash green. I even let them sit disconnected and powered on for over 20 hours waiting for the battery to die on its own and yet it still won’t turn off.  I can still technically use them in Bluetooth mode and dongle mode, but it won’t allow me to adjust the volume manually with the volume wheels. Again, they were working perfectly fine the past month, I was able to power them on and off no issues. But not su

Hi i just bought the kraken v4 pro today and everything works well except the screensaver i’m trying to have it off but it kind of reverse to the razer logo after some time i’ve tried everything the hub and headset are up to date i’ve selected no screensaver in synapse but it comes back and even tho no screensaver is selected in synapse i need to manually go in the hub setting and select screensaver off i just tested it and it seems everytime i turn the headset off and back on the screensaver goes back to razer logo instead of staying off like it was before it was turned off

I have tried all solutions including resetting letting it die and re pairing but it simply has no audio, it started with it being quieter than normal and now theres no audio whatsoever on the right side, its fully charged and the touch sensor works but has no audio or chime