Razer Support

Hello everyone !I bought a naga V2 hyperspeed mouse and I'd like to rebind my keys on the side panel. Except that the software considers that I'm using a qwerty keyboard and there's no setting where I can change it to azerty. And yet, my Windows keyboard settings indicate that I'm using an azerty keyboard, not a qwerty one.Thanks for your help !

After a recent windows update my Razer Blade 17 RZ09-0368B secure boot prevents windows opening whilst secure boot is enabled. If I disable the function in Bios this prevents certain games from launching.I have downloaded and installed the latest Razer firmware updates however these seem to be from 2021. Will Razer release a new firmware update for this model to clear this issue?

My Alienware M15 R4 shuts down whenever I place it on top of my new Razer cooling pad. I know it's not my laptop because it would work when it's on top of anything else (couch, bed, table, etc.). As soon as I place it on top of my Razer cooling pad, laptop shuts down. My laptop would work and turn back on after I pick up the rear of my laptop and raise it up a bit, breaking the foam seal between laptop and cooling pad. I've tried all of the adapters but I keep getting the same result.  I think it has something to do with the magnets on the Razer cooling pad. Has anybody had a similar experience?

I have a Razer Naga v2 Hyperspeed. As per other posts in this forum, the first profile is the onboard profile. However, this is not working correctly when Synapse is not running or when the mouse is used in another PC (e.g. work laptop) where Synapse is not installed.I have multiple profiles in Synapse linked to different games and I have remapped the keys in these profiles. For example, button 9 is remapped to Enter in a profile linked to RDR2. And middle mouse is remapped to G in another profile linked to Metro Exodus. The first profile does not contain any remapping and is not linked to any program.When I close Synapse or use the mouse in work laptop where Synapse is not installed, button 9 is still functioning as an Enter and middle mouse is G.I have updated the firmware for the USB dongle and the mouse. I have reinstalled Synapse. I even deleted all the profiles in Synapse expect the first Default profile where there is no remapping. But somehow the mapping

I purchased a new razer keyboard. I can safely say it is the worst keyboard I have used in 40+ years. Numpad not working, sometimes keys are interpreted as mouse clicks, terrible. I was stupid enough to not keep the box, so I am stuck with an expensive piece of plastic. I tried support. Got a chatbot that asked me to enter serial, model, video, purchase proof, you name it. Then without furter notice cut me off. Tried again. Now I made it to the ticket, but just as I wanted to confirm: Oops, something went wrong, try again later. All in all this has taken me 2 hours plus. After owning a good mouse from Razer for years I thought this was a safe bet, but apparently you can be a good mouse brand, and the worst keyboard brand at the same time. I'm gonna throw my week old 180$ keyboard in the trash, where it belongs. Never again.

Hello,I am using Razer DeathAdder V3 Pro Smooth version (Model: RZ01-04630300), which was purchased as a HyperPolling bundled version.I lost the original bundled HyperPolling dongle and purchased a new HyperPolling Wireless Dongle separately.However, I have been informed that the Smooth / bundled version may not be able to pair with a newly purchased HyperPolling dongle.Currently: The new HyperPolling dongle is detected in Synapse. The mouse firmware is up to date. The mouse works normally in wired mode. Pairing utility shows “No device found.” 8000Hz cannot be enabled. I would like to ask: Is it true that the Smooth / bundled version (RZ01-04630300) cannot be re-paired with a new HyperPolling dongle? Is there any way to reset or rebind the mouse to a new dongle? Can I purchase a replac

I am having Issues with getting my profiles for my Razer Tartarus Pro when I upgraded to Synapse 4 from 3 - I have done everything from downloading and redownloading Synapse 3 and 4 to saving the profiles to a folder to try Importing them - however no matter what I did, the files are still saying that they are corrupted - other than going nuclear and coping all my profiles by hand - how can I fix this problem?

I received an Ornata V3 keyboard as a birthday gift around 2 or 3 years ago. Ever since the first day of receiving it, there have been a few keys unable to use, such as E, 1, and F6. When I contacted the supplier for a warranty claim, i didnt have the convenience to ship it to the supplier. Now I'm pretty sure the warranty has ended, but I'm just trying to find a service center in Malaysia that could fix my keyboard

Dear Razer Support Team, I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, the USB receiver that I use to connect the mouse to my computer has been damaged and no longer works. I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model. Additionally, could a standard Bluetooth receiver be used instead to connect the mouse, or is a proprietary Razer receiver required? I would appreciate any information regarding availability and the process to obtain a replacement.

Hi，I purchased a Razer keyboard in October 2024, and it has been working fine until today. However, I suddenly noticed that some keys are typing incorrect characters. For example:When I press B, it types BP Other keys also seem to be producing unexpected outputsI've tried the following troubleshooting steps, but the issue persists:Restarting my PC Unplugging and reconnecting the keyboard Checking for stuck keys or debris Testing the keyboard on another computerHas anyone else encountered this issue? Could this be a hardware defect or a software-related problem? Any suggestions on how to fix this would be greatly appreciated!Thanks!

Hi everyone, I have a Naga X mouse that stopped working after almost 2 years. Every time I connect the mouse, it works for about 4-5 seconds and then it suddenly stops. I keep Syanpse open I and can clearly see the right model appearing in the device window but as already said, after 4-5 seconds it disappears showing no razer devices connected. I tried all the things I found in the community forum so I uninstalled synapse, run the driver eraser, restart the PC and reinstall synapse but unfortunately nothing changed. I tried the mouse on a Mac and on a Linux PC but the same issue occurred. The only thing I can’t do is turning the RGB light off because I have not enough time before the mouse disappears from synapse.Anyone knows how to do it?Thank you

I can not connect to my new aether light strip to the Synapse. I already done the connect to app but when i tried to find my device in add gamer room device part it couldnt find it

to support 

hello team support, last week i bought a ryzer black shark V2 x headset and today i tried putting the 7.1 suround sound but i could not register my headset because it says that it’s already registered. I bought this headset in a very serious company so i don’t think it’s a fake one or something like this so please could someone help with that ?i also have a probleme with the splitter wich make my voice robotic. thank you for reading me i hope you are having a great day.

Добрый день. У меня возникли проблемы с приложением 7.1 Surround Sound — оно запрашивает код активации, но я, к сожалению, потерял его при распаковке. Не могли бы вы помочь мне решить эту проблему?

2 days i didnt buy popmundo Credit with paycell? What is this problem? I dont know why didnt buy Credit? With paycell

Hi,I got my new pad yesterday. I connected it to a USB 3 port on the motherboard and it lit up on the edges, but the plastic nub on the top left with the Razer logo did not. I got notification from windows for a successful device install and prompted me to restart my PC, so I did. After that I opened Synapse and the pad was there along with my KB and mouse, bit it just had a tiny green circle rotating and when I clicked it, Synapse just showed “Detecting Device...”. I waited for a while, but nothing changed.I tried different USB ports. Uninstalling it from Device Manager, reinstalling Synapse and even the Device Detection Troubleshoot Tool, but it’s still the same.I’m using Windows 11 wit

Hello, I have Aether Monitor Light Bar and it is just amazing. I have it setup so that I control it through Razer Synapse 4 and Hue Sync and thus have Synapse Override for Light enabled. This setting does not seem to be saved though. Once my PC goes to sleep or hybernates, and then wakes up, the settings from Synapse is ignored and the bar has to be either manually adjusted again or I have to go the Synapse to turn on the Override.The override has many benefits, as it syncs with Hue and I can control all the lights from one place, which is great. However after every wakeup, I have to enable the settings again. Is there a way how Synapse can remember the settings? Or anyone else having similar issue? I do not seem to have an issue with Seiren Chroma, that works as expected.Thank you!

Hi, I recently bought a razer viper v3 pro this january and I noticed that the charging speed of this mouse is super slow. For Context, I charged both my Razer Viper v3 pro and my logitech gpro mouse at the same time.  My Viper v3 Pro was 57% and my Gpro mouse was 60%, 30 minutes after charging my viper v3 pro was still at 58% while my Gpro mouse is already at 85%. I am really confused why this is happening as I just recently bought this brand new at a mall.  I Tried to update the firmware & plugged it both in front port and back port (direct to motherboard) and still the same issue. 

I Purchase razor headphones from Walmart, but haven’t received a product code that allows me to use for battlefield six.

some time ago my headset suddenly didn't work, I tried unplugging it and it just showed that it was connected anyway and now it's just connected all the time even though the dongel isn't in its wireless

my mouse model = razor deathadder essential RZ01-03850i dont know if its supported or its fake

My dog unfortunately destroyed my microphone this weekend. But these headsets do have a removable microphone, but I only see a replacement one for the 2020 version in the store. I’m curious what the method is for obtaining one for a 2023 as they are are removable? Are those really not for sale?

I also see many of these questions here but no fix? Can some help? please clearly outline how to fix screen flickering with external monitors & adaptors? Ive tried hdmi and usbc, doesnt matter. I am contemplating sending the laptop back.

Hi, I purchased a keyboard Ornata V3 and 3 keys are not Working. Q, Esc and ~ (I copied and pasted in order to inform you what keys are not working)I tried to uninstall device and restart computer and everything else I could think of.The keys are working from time to time and I did not rekey anything else. Last night it worked for a couple of minutes and then nothing. So if it works from time to time it s not a physical issue or a mechanic one and I think it s a problem with software...I was thinking that maybe the synapse app or chroma app are the problem and I reinstalled those..It s the first Razer product that I buy and it s not the best experience at this moment...Can I get some guidance please on how to fix this or should I return the product?P.S. after I wrote this message also the Windows key stoped working......Thanks.