Razer Support

Dear Support, kindly advise why red light keep blinking beside of the power button?My connection is C to USB-A to PC. Front panel and back panel both tested.  Please advise.

Hello, I went on a trip and lost my microphone for my Razer BlackShark V3 Pro for Xbox (ANC).  Can you please let me know how I can buy a replacement? Thank you

i need to replace my barracuda x chroma dongle. one minute after opening it brand new, my dog bit it and broke it. seriously. 

Profiles dragged directly into the 5 Onboard Memory slots in Synapse are not remembered by the keyboard. When Synapse is closed it reverts to factory settings (Spectrum Cycling RGB and default layout). Switching slots via fn + menu does not restore saved profiles

Hello Razer Support,I have a Razer Viper V2 Pro (White) that I received as a birthday gift. Unfortunately, the mouse came without the original wireless HyperSpeed dongle, so I have only been able to use it through the USB cable.The mouse itself works perfectly. I would really like to use it wirelessly again, and I wanted to ask if Razer could provide a replacement dongle or help me obtain one.Since it was a gift, I don't have the original receipt, order number, or purchase information, and I don't have a way to obtain them from the person who gave it to me.I can provide the mouse's serial number and any other information needed to verify the device.If a replacement dongle can be provided as a courtesy, I would really appreciate it. If not, please let me know the official way to purchase a compatible replacement.Thank you for your help!

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Hello,In the Razer Leviathan V2 settings, I checked the "Switch off lighting" option. But when I turn off the computer, the RAZER devices turn off automatically except for the Leviathan V2. It is always on RGB lighting. What steps do I need to take to make the device work properly? 

I highly accuse synapse 4 on what happened.My dock's RGB lights suddenly stopped working and the USB receiver on it does not work anymore. I think it got bricked by the update.However, it still charges my mouse.I have:Reinstalled synapse. Updated firmware. Did the "jam it hard" method even if it feels like it's all the way in. Plugged the dock with the dongle in it. Tried it on my laptop, but same with my pc, it says USB device not recognized. I swear, I tried my best and everything that can be found in the web.Did anyone experience the same issue? and found a fix for it?

Switched from an old Kraken Headset to Kraken V3 Hypersense USB. The audio just randomly cuts out completely and changing the volume fixes it for like half a minute before it cuts out again. Sometimes the headset works fine for hours but once the audio cuts out it happens in 15 to 30 second intervals. No matter what settings i change it doesnt help. Completely closing all razer software doesnt help. Uninstalling and reinstalling the drivers doesnt help. Makes it impossible to play or watch anything. Oh and it doesnt just cut the audio it lags up my PC as well. Videos drop to 3-5 fps, music actually stops playing or starts loading as if i lost connection and when i change the volume it sort of loops back all the audio i missed from discord calls as well. 

Dear Razer Support, unfortunately my USB dongle is not working anymore, and I’m not able to use my viper wireless. I was not able to find spare part on your website, nor do I want to buy something suspicious from ebay. Is there a way you can supply me with a replacement? Best RegardsLunatic47

Hello since Firmware Version 2.2.0.0 for the Razer Blackshark V2 Pro, the mute button does not function porperly or functions in a weird way on Windows 11. When I press it, it mutes the microphone which is correct, but it also Turns the microphones input value in Windows to 0. The issue is when I press the button to unmute again, it does not set it back to the value it had before and it stays at 0 which means my friends and teammates are unable to here me everytime I unmute via the headsets button. Can you fix this issue? I think the button does not need to touch the Windows input Volume, as it is possible to just press a “Mute” in windows itself, so IDK why it turns the input Volume to 0 anyway as it in addition uses the Windows Mute function. Thanks for your help in advance and I hope this will be fixed in future updates, otherwise the mute button is going to be a hassle to use.

I have the Razer Blade RZ09-03305E53 for 4-5 years and recently I have been receiving this message "Invalid signature detected. Check Secure Boot Policy in Setup", according to the website below:https://mysupport.razer.com/app/answers/detail/a_id/20795/~/how-to-fix-the-secure-boot-violation-message-on-the-razer-bladeIt says its a CMOS battery issue. I have replaced the CMOS battery with the right model however the same message still appears when I turn on my laptop and enable security boot. How can I resolve this issue 

Hi, My razor blade 14 2024 battery does not hold charge. I would like to order a replacement battery

Hello,My Razer Huntsman V2 TKL has developed an RGB hardware issue affecting two keys: W and D.Both keys/switches work normally for typing, but the green RGB channel is completely non-functional on both keys.I tested the affected keys in Razer Synapse at 100% intensity:Red #FF0000 — works normally Blue #0000FF — works normally Green #00FF00 — completely darkOther keys display green normally.The issue affects both W and D, while their key/switch functionality remains completely normal.The keyboard went out of its 2-year warranty approximately one month ago.Is there any possibility of a repair, replacement, or goodwill exception given that the warranty recently expired?Thank you. 

I no longer have access to my old phone number. I would like to request that my phone number be changed. I have also contacted you via PM. I would appreciate your help.

Bom dia eu fiz um compra no Crossfiro de zp ontem na parte da tarde, e até agora não foi depositado o valor

Thanks for grate support!

Since 4 days I have a problem with my Razer Kraken V4.The sound in my right earcup is much softer than left. I have tracked down the problem to probably the Game/Chat Balance setting; sometimes when I long-press the Game/Chat button on the right earcup (until it says "Game-Chat") the sound in the right earcup will return to normal, but very often this does not work at all. There is no balance setting in the Windows settings (mmsys.cpl). Razer Kraken V4 - Game is the default device It does not matter if I have set THX SPATIAL AUDIO or STEREO in the Kraken settings.I have tried all the default Equalizer settings, no difference.I created a new profile in settings, no difference.I have removed all the Razer drivers and software and removed all devices in Windows Device Manager and reinstalled everything, but it didn't work (with reboots in between).I have the newest Razer software.I checked if the newest firmware was on the set and dongle: it was.Spatial Sound in Windows Settings if OFFI h

I missed the Razor chair’s  bolts and screws which connecting Chair base and Seat Pan ( 4 of them in total)  in house moving.   Model no. is RZ38-0395. Can I get way to order them ? Thank you

Hello,The detachable microphone on my Razer Barracuda X appears to have stopped working.I really like this headset and have been happy with it, so I’d like to keep using it by replacing just the microphone if possible.Product: Razer Barracuda XProduct Number: RZ04-03800100-R3M1Country/Region: JapanCould you please let me know how I can get a genuine replacement microphone for this model?I’d appreciate any guidance you can provide.Thank you!

Hello everyone,I’ve been experiencing a serious issue with Razer Surround 7.1 on Windows 11 that started around October 2.The software works perfectly in every game and environment except Fortnite. In Fortnite, the virtual 7.1 audio becomes distorted — front and center channels are missing or muffled, while left and right channels work normally.Here are some details that may help:Tested with Razer Kraken and Razer BlackShark headsets (both wired).Razer Surround Sound is correctly set as the default playback device in Windows.In Warzone and Rocket League, the surround effect works perfectly — only Fortnite has this issue.The problem started after a clean Windows reinstall on October I have verified all drivers (Realtek, Razer, Windows) and even reinstalled Razer Surround several times.THX Spatial Audio also produces the same distortion when tested in Fortnite, which might indicate a driver compatibility problem.Based on online reports, other users seem to experience similar behavior rec

The problem was apparent right out of the box: the maximum volume is very low. These are headphones from the Chinese market; there were no issues activating them via the serial number. I connected them via the 3.5mm jack to a USB-C adapter/amp and tested them on both a smartphone and a PC using Synapse. Next, I used the latest official software from the product page—EID Utility v1.0.0_r3 (which showed no errors)—but encountered an update error with FirmwareUpdater_v1.3.0_r2. The initial firmware version is detected differently each time—sometimes 1.1.0, sometimes 0.0.0, or even 55.51.50. What could be the cause, and what is wrong? Thanks in advance.

S/N :632304H20728565 I just got a Razer Orochi V2 and I wanted to register it.For whatever reason it does not recognize the serial number. I tought maybe I wrote it wrong so I scanned the bar code with the phone and copy pasted the serial nuber but still no luck. How can I solve this?

during a move, along with the microphone.