Razer Support

I bought this laptop back in June 2021, the cmos battery lasted about 14 months and then died. Replaced with a new one that then lasted about 6 months then died, the next about 3 months and now I am lucky to get more than 3-4 hours out of a battery. ML1220 coin battery.I just purchased 10 x ML1220 CMOS batteries online completely prepared to change them out every few months but this is ridiculous. I am certainly not prepared to change them out twice per day.Going through the forum it is clear this is a big issue with your laptops, could you please provide some support.$4200.oo laptop that has literally never travelled and has failed within 14 months is not good.CheersEdit - Title description of laptop incorrect sorry - is:Razer Blade 15 Advanced QHD 15.6 Gaming Laptop

I purchased a Razer Blackshark V2 Pro Xbox Edition but haven't received the activation code yet. Can you help me? I want to activate it THX .

Hi, I recently updated to Synapse 4 and all my devices are working properly except for my Blackshark V2 Pro headphones (2023 model). I am getting a blank page and cannot access any of the device settings: I have tried uninstalling Synapse (and erasing all Razer drivers using the utility tool) and even logging in as a guest to check if any of my profiles were corrupted but the issue persists. Thanks for the help!

Hello, I’ve had this viper v2 pro for quite some time and pretty sure it’s no longer under warrantyRecently I’ve been noticing constant dropping of wireless connectivity and after searching around the web, there was a firmware update available to hopefully fix the issue. However, after updating the firmware of the dongle, it is no longer recognized by the PC. (I’ve tried both PC and laptop) From Google search it seems like this is a common issue. Is there any way to get a replacement dongle? When the mouse is connected by cable it works flawlessly. 

azer Viper V3 Pro”}Hello Razer Support Team, I lost the wireless USB dongle for my Razer Viper V3 Pro (standard version). I would like to know if it is possible to get a replacement dongle or purchase one that can be paired with my mouse. Product: Razer Viper V3 ProSerial Number: [Removed]Country: Thailandemail: (Removed) Thank you for your support 

I tried to register my Razer BlackShark V2 X to activate 7.1 Surround Sound, but the system indicates that the product has already been registered.Help me please.

Hey Community I hope you can help me.Today I unboxed the Wolverine V3 Pro and there is one problem using it with the Xbox.If I connect my HyperX Cloud X with the headphone jack the audio quality is really bad and quieter than with normal Xbox controller.This only happens If I use the controller wireless.If I connect the controller with the USB cable the audio quality is fine and it is also louder. It is the same like with the normale Xbox controller.The newest firmware is installed.Someone can help me? 

Hello,people in Discord can bearly hear me - all settings are maxed out, in Synapse, Discord and Windows - without any solution. It's connected via USB Dongle... Windows Mic test just detect 6% of volume. I tried a second Computer but its quiet, too.

I was playing games when i noticed it had reset my bindings, but when I looked Razer Synapse it said they were unchanged. I have already tried reinstalling all of razer, updating drivers, and uninstaling drivers and reinstalling them.

Hello everyone,I just bought a razer kiyo 1,5 years ago, I'm using it as my daily camera to work. I do meetings and thats all, usually the camera is turned on at most for 1 hour for each meeting. Most of the time it is turned on only for 15-30 minutes.Today I was in a call and decided to turn the ring light on, which is something that I haven't done in while. It turned on normally, however some minutes after turned on the right light started to flicker, so I tried to turn it of, but it didn't turn off.So I disconnected the USB cable from the hub connected again, after doing that the camera was recognised by the google meets meet, however after trying to choose it and turn it on, it turned the "on/off" LED on the image popped, but a few seconds later the on/off LED started turning off, but different from normal, it was turning off like a capacitor discharge.Then the computer doesn't recognise the camera anymore, I tried different USB ports, tried let it di

(Removed all attached photo for security purposes)

I have a problem. You sent me an activation code, and I entered it in the 7.1 SURROUND SOUND app, but it says that the activation code is incorrect. What should I do? 

Hi,  Once the lighting on my Deathstalker V2 Pro turns off, it doesn’t turn back on when I start to use the keyboard again. Keyboard is currently unplugged but at 91% battery. The lighting does turn back on for my Basilisk v3 pro, also unplugged, once I start using it again.  Not sure if it matters but I have the keyboard and mouse both set to “Switch off lighting when idle for [5] minutes” which only works for the mouse. I’ve also got shut off set to “when display is turned off” but this doesn’t work for either device. The keyboard ultimately shuts off due to the setting “Device will turn off after [15] minutes of inactivity when running on battery” under power.  My ideal situation would be that lighting for both devices turns off when I turn off my display (but computer is still running). Not sure if this is possible (for reference my monitor is connected to a 5080 over display port). If not, then the keyboard should at least respect the s

I need some help why is my Razer edge wifi edition. The WIFI is no longer working please help me if how to solve the problem.. 

hi, yday I formated pc and now I have problem with changing hotkeys in synapse… the thing is that I can see them changed in app, but when I press them- they are the default keys that was, tried on synapse 3 later 4 and still same thing...

Hello, I have an issue with my left click button (Viper v3 PRO). It’s suddenly disabled in Razer Synapse 3  and I am unable to use nor reassign the left click button anymore. I’ve tried with another mouse (Deathadder v2) and the left click button is still not working. I’ve tried to assign the left click function to another button, then the left click button is enabled, but I am still unable to click on the mouse. new drivers reinstalled tried the new ver 4 software still nothing... looks like a software issue may be ...How can I fix this issue? How did this happ’n been fine for years till now

I had issues with getting Synapse 4 to switch profiles like it should only for one game and I found the culprit.So the game the profiles wasn’t switching for was Classic WOW and the issue was the following:Upon adding the game to Synapse it changed the name from what it was(ClassicWow.exe) to ClassicWoW.exe and that completely bricked the auto switching. It started working after I changed the .exe to match the Synapse name. This however causes issues when the game updates the exe file and changes the name back to what it is supposed to be.I have two questions.Why is the program renaming the .exe file in the first place?Why is your program case sensitive in the file path when no duplicate names for files are allowed to exist when Windows doesn’t care about upper or lower case?Please, for the love of all that is holy just make it so Synapse isn’t case sensitive and make it so it doesn’t arbitrarily change the name of the files for

Hi, i want to change my phone number or remove it so i can add the new one, i  don’t have problem with my email but my old phone number still stuck with my account, and i almost can’t do anything when it there, i just can’t add my authy or change number or even comfirm the purchase

I´d like to change my old phone number, but to do that, I need a verification code. The problem is, the code is being sent to my old number whitch I no longer have access to. I dont have any backup code either. Could you help me please? 

I recently got a Blackshark V2 X USB, and it's making a quiet, but constant beeping sound when there's audio coming through. It's absolutely constant and I seriously need help because it's driving me insane. I checked the drivers, cable, I cleaned the jacks, nothing helps. Please help me!

my account singsonty1993@gmail.com for razer with name  buzzDarkCyandepot730 i recently lost my old phone number and i am not able to authenticate my transaction and also not able to see the backup codes, i have a new phone number please report to my post as soon as possible thank you

i would like to know if the hyperflux is ever going to be in stock?

I have a Razer Viper Ultimate with the Mouse Dock Chroma. I’ve owned this mouse since October 2023, and it worked perfectly until a couple of days ago. After I cleaned my desk and reconnected the wires to my PC, the mouse started constantly disconnecting and reconnecting whenever the dongle was plugged into the dock.I have checked the cable and tried various USB ports on my PC, but the issue persists. I also updated the mouse firmware and used the Razer Mouse Pairing Utility to reconnect it, but nothing changed. To test the dock, I plugged my phone into it; it charged without any issues, and the connection didn't drop. Interestingly, the mouse still charges when placed on the dock, but the data connection for the dongle is unstable. My warranty has expired, and I can't afford a replacement right now. I’m not sure what to do next.

When I pull the mouse cord out of the dongle, the mouse speed changes and becomes faster. This happens after starting the computer, and I don't know what to do. The mouse is a Razer Deathadder V3 Pro Dongle 8000Hz.

A mouse update came out and I wanted to update it, but when I plug in the cable, it freezes and doesn't progress, and now I can't use the mouse at all.