Razer Support

Hello: Your site is very circular and confusing.  You seem to be trying NOT TO accept warranty claims!have spent A LOT of time trying to figure out how to initiate a warranty claim.  My controller intermittently disconnects.  I have tried different USB ports, connector cables, updated drivers.  I am done with it!   just want a warranty claim.  Please help me. 

So I press and holder the “smart switch button”, it blinks but the Bluetooth mode is not activated. How to reset the headphone ? 

Hey, I lost my microphone specifically on the wireless blackshark v2 pro headset and I'm trying to buy another one but the support system doesn't seem to be working for me. Is there any way I can buy another?

This is not the first time this has happened. Last month I was able to fix this issue by doing a firmware update, now it’s back to registering the LB button being held down continually when I’m not even touching the controller. Here’s the interesting thing, this only registers if I touch the thumbsticks or press any other button on the controller then boom, it’s lit up. I tracked this via Steam and the Game Controllers setting window on my PC. The number 5 button on the Controller window lights right up. This issues is also occurring on our Xbox as well. As soon as any other key on the remote is pressed, the controller acts like LB instantly being pressed and held. This is a fairly new controller, but the warranty went out this last February (typical).  I feel like this is a software issue and nothing to physically to do with the controller because it’s in pristine condition. I’ve bought a ton of razer stuff over the years, and this is the first issue I’ve encounter and it’s very frust

Dear RazerI realise my laptop (2020 Razer 17 pro 4k edition) is out of warranty.  I realise I am not entitled to warranty replacements or hardware fixes but with the cost of these laptops I thought I would still get support advice / support help, especially after the issue occurred after a Razer update but the support portal says I am not allowed to log a ticket as it is out of warranty?  It does push me toward another brand were replacement is cheaper if there is no support at all, especially as these are £3,000 brand new.I upgraded the Razer Synapse software of my machine to Synapse 4 quite a long time ago now but it crashed during this process, and I uninstalled it and reinstalled but immediately after this occurred I was left with a constantly flickering screen.   I have now disabled Chroma as well and has been okay the the last two times but I have had this before when it then occurs again so I am not sure. It is fine using HDMI to another source though. I have tried a Windows rep

The photo was removed for security purposes because it contains the device's serial number.

I'm having a serious issue with my Razer Blade 2025 equipped with an NVIDIA RTX 5090.The laptop worked perfectly at first, but after a short period of use I started experiencing problems with the dedicated GPU. It now only boots using the integrated AMD graphics. The NVIDIA GPU no longer seems to initialize properly.Here are the troubleshooting steps I've already tried:Forced the system to boot using the dedicated GPU through the BIOS, the display started flickering and then went completely black.. Updated/reinstalled the NVIDIA drivers. The RTX 5090 still appears in Device Manager, but it has a warning icon (yellow exclamation mark), suggesting that something is wrong with the device.At this point, it looks more like a hardware issue than a software or driver problem.I then tried to open a support ticket with Razer to explore repair options. However, after entering my laptop's serial number, I received the following message:"We were unable to locate your serial number in the system. P

Hi i just bought the kraken v4 pro today and everything works well except the screensaver i’m trying to have it off but it kind of reverse to the razer logo after some time i’ve tried everything the hub and headset are up to date i’ve selected no screensaver in synapse but it comes back and even tho no screensaver is selected in synapse i need to manually go in the hub setting and select screensaver off i just tested it and it seems everytime i turn the headset off and back on the screensaver goes back to razer logo instead of staying off like it was before it was turned off

I am using this keyboard with chroma. When I open the app it allows me to change the colour to rainbow. but if I restart the computer it forces it back to a different light setting and I have to open the app to change it back and its so annoying. why is it doing this? I dont get this issue with my razer mouse or headset. They are wireless. The keyboar is wired, is that why? Can I get it to stay with the same colours I chose in the app? Thanks

Hello,I have a Razer Blade Model Blade Pro 17 (Early 2021) - RZ09-0368.I’m experiencing the Secure Boot Violation ("Invalid signature detected") issue. I already followed the official Razer recovery guide using the USB drive and the securebootrecovery.efi procedure. The recovery works correctly, and Windows boots normally afterwards.Unfortunately, the fix is only temporary. After about one day (or after the laptop has been powered off for some time), the exact same Secure Boot Violation returns and I have to repeat the whole recovery process again.Things I have already tried:Followed the official Razer Secure Boot recovery guide Enabled and disabled Secure Boot Saved BIOS settings correctly Repeated the complete recovery procedure multiple timesHas anyone found a permanent solution?Has Razer identified whether this is related to BIOS firmware, Secure Boot keys, the CMOS battery, or another firmware issue?Further information: Microsoft Windows 11 Home; BIOS-Version/-Date Razer 1.00, 17.

https://www.reddit.com/r/MouseReview/s/YzHfiQS8U8 I'm able to replicate this issue, please look into it

I lost the dongle for my headset and I would like to order a replacement. I just bought my headset last week and I recently moved so I must have misplaced it in the move.

Technical Report – THX Spatial Audio Distortion in Fortnite at 48 kHzDescriptionThe virtual audio device "Speakers (THX Spatial)" produces severe digital audio distortion when playing Fortnite with the audio format set to 16-bit / 48,000 Hz.The issue started immediately after a recent Fortnite season update. Before this update, the same hardware and software configuration worked flawlessly at 16-bit / 48,000 Hz.System Information Operating System: Windows 11 Headset: Razer Barracuda X (2021) Connection: 2.4 GHz USB Wireless Dongle Software: Razer Synapse with THX Spatial Audio Troubleshooting PerformedI have performed the following tests: THX Spatial Audio works correctly in all other games and multimedia applications. Fortnite works perfectly when the output device is set directly to Razer Barracuda X instead of Speakers (THX Spatial). The distortion occurs immediately when Fortnite starts, beginning with the loading screen and continuing in the main menu before entering a m

I need to know if i buy The hyperspeed dongle will work on viper v2 pro if  the original dongle of The mice didn't work.I just using the mice with the cable and I wonderer if will work wireless if i buy this dongle.

Hi!  I just got a pair of Razer Kraken Kitty V2 yesterday, as my old ones stopped working a while ago. They kept disconnecting from my pc constantly and audio kept cutting out.  I turned on my new ones today and connected them to my pc. They connected without any issue, but then the audio started to cut out just like my old ones. They’re brand new and can’t be used, which is absurd. I’ve tried uninstalling the drivers, reinstalling them, connecting and disconnecting, restarted my computer multiple times. Synapse v4 won’t register them, but I can connect them to the Razer audio app on my phone. When connected to my phone, the audio works perfectly. No issue there whatsoever. It’s just when I’m connected to my pc there’s an issue.  My specs are:motherboard; ASUStek Prime H610M-A WIFI d4.processor; 12th Gen Intel(R) Core, i5-12400F, 2500 MHZ, 6 core.  I’ve tried everything that’s recommended online and I can’t find a single solution that works. It doesn’t matter if the RGB is on or off, o

For some reason when running the software specifically the light turns off-it seems glitchy & will not work with my Kitty V2

So I ran the FirmwareUpdater_v2.02.00_r2 and after the update the dongle is not being detected at all. The Deathadeer V3 pro works VIA Wired USB C connected to the PC. I tested it on a another computer and the dongle does not get detected at all. The Mouse is updated to the lates version. But the Dongle I don’t know.  Please HELP!  

My Naga V2 Pro has a consistent issue - Scroll wheel sensitivity in game Please don’t tell me there is Windows settings in mouse settings. I have no issues with my backup Corsair M65, that mouse is great! I would like to have the wheel sensitivity set so that I have to DELIBERATLY scroll in game because it drives me insane that my mouse will scroll when bumped and swap weapons in a fire fight - Issue consistently occurs in: BF6, COD, Marathon. It gets met killed in competitive shooters and is very frustrating. It even happens while just browsing web pages in Windows on updated Edge browser. I don’t even have to directly touch the scroll wheel and the issue occurs.  Naga V2 Pro Razer Naga V2 Pro - Wireless MMO Gaming Mouse - NASA PackagingProduct numberRZ01-04400100-R3U1Latest firmware on mouse, latest Synapse installed

Using a Razer Naga mouse and Tartarus Pro keypad. Whenever I try using the Key Recording feature in the Synapse 4 app - the mouse freezes, making it impossible to save any changes.  The system is “stuck” in recording mode - requiring a restart to restore functionality.

Guys so while playing etc. Suddenly all the sounds go away and I have to turn off and on to make it work again. I love the headset but this issue is so bad.

My battery cable was making a crackling sound and smoked when I plugged it in and then I quickly removed it from the laptop port.  I have  powered down my laptop, but I’m afraid to turn it on and charge it.  It is exactly 3 years to the day I purchased it new.  Is this common in Razer products where they start to do things like this so you have to buy new? Is there a remedy for this? I don’t want to start a fire or have my battery explode on me :/ any help is much appreciated. I use this computer for my work, it’s my livelihood.  

Dear Customer Support,I am contacting you because my mouse has developed several problems. It frequently registers a double-click when I click only once, and sometimes the buttons or cursor stop responding altogether.I have already updated the software and drivers to the latest version, but the problems still persist. Therefore, I believe the mouse may be defective and would like to request a replacement with a new one.Please let me know what information or documents you need to process the replacement.

Hey there,I have a Razer Blade 15” (2020), RZ09-03519 model laptop that has started to have some strange power down issues, as well as some issues with booting up into Windows with Secure Boot enabled. Anytime I do enable it, it gives me an invalid signature error and will refuse to boot at all. From everything I have read, this will require at least a BIOS recovery, if not a full on BIOS update, and I am unaware of how to get such a thing. I checked the laptop’s BIOS and Firmware page and there have been no BIOS updates for this model listed. I feel like just a recovery would work just as well, but have had no luck in finding anything about that either.Is there a possibility for someone from Razer to reach out with a link to at least a recovery I can do with this thing? Or should I look for a BIOS for the specific CPU? Where do I go from here? Thanks.

Hi Razer, I’ve strolled the entire internet for a replacement battery to replace my RC30-0367 battery in my Razer Blade 15 2021 model, sadly without success. Can you please help me get a replacement battery ASAP? I need to get back to work and have already waited 4 days as I had ordered the RC30-0248 model thinking that would fit… Kind regards,J

I tried all the method suggested by google AI but to no avail. My laptop can detect my Nommo V2X, but my PC can’t. But my PC can detect it via bluetooth. I reinstalled, repair synapse 4 but still can’t work. It can detect my Ornata Chroma and Deathadder Elite, just not my nommo v2x. Any help?