Razer Support

Hi, I’m trying to start a warranty claim for one of my products but the support chat box does not work at all. It’s completely greyed out so if a Razer CSR could reply to this asap I’d appreciate it!

I'm trying to purchase the THX Spatial Audio product from Razer's store, but I'm encountering an issue during checkout. I live in Lithuania, but Lithuania is not listed as a billing or shipping country. I’ve tried entering my information, but the system rejects it, saying it doesn't conform to real information. I’d like to know how I can complete my purchase from Lithuania, as the closest available option (Latvia) doesn’t work either.

Hello everyone, i have recently bought Razer baracuda mercury edition and when i tried registrating a product i got an error saying that Serial number is invalid, tried multyple times re-typing it in and even changing I with 1 and 0 with O but nothing works, does anyone has an idea how to make it work?

The battery on my laptop is bulging and deforming the trackpad. I purchased the laptop in late 2022/early 2023 so it’s no longer under warranty. This is already a second time I have issues with my laptop (the motherboard had to be replaced within the first few months). How can I get a battery replacement?

Hi my razer gold pin cannot be redeem it be INVALID PIN. Need help on this

When I want to register the product, I get a warning this saying "This product has been registered before, please contact support" please help me.

Missing my wireless dongle for my Razer Turret. Support merely told me to plug it into the PC. Is there any known way to buy a replacement, or a successful way to pair a different dongle? (and if so, which specific dongle, and which specific pairing utility). I was willing to purchase it, but it seems to just not exist anymore, even on ebay, so I was hoping someone would be able to direct me to how I could get a replacement? Someone said they got a part RC30-028201 replacement that worked, if anyone knows where/how to find one. Thank you.

My warranty just ended in March but now my battery is swelling. I want to replace it and am happy to do it myself but how/where do I get a new battery? I’ve tried going through the support thing but when I input my serial it just tells me I’m out of warranty. Thanks in advance.

Welp one of the welds on the base of my enki x chair broke and now I got a floating g leg and some serious wobble. Anyone know where to get a replacement base?

So I have a Razer Blackshark V2 Hyperspeed headset since a while but I was using it without the Razer Software Synapse. Now I wanted to try it out. But when I installed it I couldn't open it directly from the Installer. I only got a message like on the picture. But I found an other way to open it with the explorer. On this way there were no problems. But I deleted Synapse that day because it changed my RGB of my keyboard. But now I dont have any Audio on my headset and all my games crash when I start them. It isn't the headset because on an other PC it works totally fine. So it has to be the Software. Do you have similare problemes and know a solution?

I opened a ticket 3 weeks ago and still no one answered even one single thing, I have been a razer fan for decades that’s very disappointed. here is my ticket number 241104-001427 I recently purchased a Razer Kraken V3 Pro - Wireless Gaming Headset. Unfortunately, I am facing an issue with the wireless receiver. Despite trying various troubleshooting steps, such as plugging it into different USB ports and PCs, the receiver remains unresponsive.The wired connection works perfectly fine, and this is the first time I've encountered such a problem with a Razer product. I have been a loyal Razer customer for quite some time, had more than 10 razer products, and I am hoping for a swift resolution to this issue. @Razer.Aero @Razer.sushi.boi

Yesterday my dongle decided to just randomly disconnect. All of the sudden it just stopped being recognized by my PC and I don’t know why. I have plugged other things into the dongle and they are recognized by my PC, but not the 2.4Ghz USB for my DAV3P. I have been trying absolutely everything for two days now. I have followed guides from previous posts on this website. I’ve reinstalled synapse, redownloaded drivers, updated to the new drivers manually, etc. It is extremely upsetting that after proper use and no damages it just stops working. Does this have to do with the new synapse? Did the USB part itself just randomly glitch out and break? Extremely disappointed considering my other razer products have lasted more than 6 years. I am looking for any answers at this point as to what I can do. I can’t even buy a replacement USB because it’s sold out.

I've discovered another issue with the Razer Wolverine V3 Pro controller.(2025 latest firmware) When the Wolverine V3 Pro is powered off and charging with the official charging cable (Razer logo illuminated yellow), the charging speed is extremely slow. It appears to take over 12 hours to fully charge. However, when the Wolverine V3 Pro is powered on and charging, it charges quickly, within 3 hours. when I charge while playing games with my Wolverine V3 Pro, it quickly gets fully charged in 3 hours. If I charge it while the controller is powered off, it probably takes more than 12 hours. I tested the charging by connecting it to a desktop computer. This issue was not present with the 2024 firmware but has appeared since the 2025 firmware update. With the 24-year firmware, it would charge within 3 hours even when the power was turned off. i request a firmware update to resolve this problem. Summary: When charging with the Wolverine V3 Pro turned off, the charging speed is very slow. Whe

I have a razer blade 15 advanced that does not charge properly. When the laptop is plugged in the charging switches on and off (seems to be entirely random). However, when starting the laptop it usually works good for about a minute, then it starts to go crazy. Some times it switches back and forth 5 times in seconds and sometimes it takes 10-15 seconds. I’ve had it at a laptop repair center, they said that play in the port is most likely not the issue as the intermittent charging happens unprovoked with the laptop on a table. It doesn’t seem to care when you wiggle the connector, the charging status changes independently. I’ve tried two chargers with no change. It works fine on pure battery drive and works fine without battery installed (just charger connected) I’ve been informed. It was tested with another battery which made no difference either. the screen goes black every time the charging state changes (maybe switching between onboard graphics and the GPU) rendering the laptop unu

This is a copy paste of a previous post by fastredbrownfun783 about a month ago with modifications. I recently purchased the Wolverine V3 Pro controller, and it worked fine for just over a month. However, for some time now I have been unable to connect to the app on my Xbox series x. Here’s what I’ve tried so far: Checked the dongle – It’s fully plugged in. Tested the USB port – The port is working correctly with other devices. Reset method – Turned off the controller, unplugged the dongle, and reset the Xbox. Then plugged everything back in. No luck. Wired connection – Tried connecting the controller directly to the Xbox using the provided Razer cable. Still didn’t work. Firmware update – Plugged the controller into my PC, downloaded the latest version of the program and updated my controller. Dongle was up to date. Only thing I haven't tried is reinstalling the app. But I am afraid that I won't be able to access the app and edit the keys I have already customized. The controller does

My Razer Viper V2 Pro's wireless dongle randomly stopped working and I don't know why. It was working fine one day then the next it no longer works, is there any way to get this item replaced? I even bought the hyper polling wireless dongle from Razer and now I can’t use either wireless features.

Can someone please help me find out how I can purchase a replacement battery for my laptop a rz09-0328. I've looked everywhere and cannot find how I can just contact support or anybody to purchase a replacement please help

Sup folks! To make my story short... Last Friday I received my brand new Razer Barracuda and it's still unusable. I tried every fix that I could find but nothing helps. The headset shows up as USBAudio1.0 device so it's not recognized by Synapse and all the other stuff like Pairing Utility or Firmware Updater. Any of you have the same problem? If there is an solution to solve this please let me know!

hello ı buy razer blackshark v2 x but ı can’t add razer website I get the error "This product has been activated before"

Hi there, i have lost my dongle for my razer blackshark v2 pro (bt) and was wondering if i could buy a replacement for it, the serial code for it is RZ04-04530100

Hi everyone, I hope someone can help and my questions are not utterly stupid. So, I was always pleased with Razer products, but my last headset (Kraken V3) broke after years of extensive use, so i chose to buy the Razer Barracuda X. I connected it to my PC via dongle and then the problems started. I selected it in my sound settings with what i assumed was the new headset (it only appeared as USB Audio 1.0) and whenever I hear a sound it has a massive delay of about 1 second, which is not just annoying but makes gaming practically impossible. Then i hopped on a call with a friend on discord and he said my mic sounded so terrible I had to switch to my phone for better quality. PS: My PC also only sees the microphone as USB Audio 1.0. Thanks in advance for your help!

When I pressed the launch button to open THX Spatial IN Synapse under the headphones, it wasn’t doing anything, after repairing now it just opens to the screen asking for the key.

My Razer 15 is a little over 3 years old and has started switching off in the middle of a game. Then fails to turn on for at least an hour. I’m guessing it’s overheating and needs to cool down. So after the last time I opened it up to clean the fans properly and saw that the battery has begun to swell up. I have read online that there is a possibility that the battery explodes. At the same time I have read here that the laptop won’t function properly if I remove the battery. The replacement is taking forever to arrive. Is my laptop safe to use? Tnx

So I bought my mouse out of ebay like a 1-3 months ago, and today it started not charging at all. Updated firmware and everything as says on support. Still it is not charging. I don’t know what to do.

Hi there, The notifications from synapse have started to lack the name of the dial function when cycling through modes. The notification used to call out the name of the selected function when clicking the command dial.Now it just displays Command Dial. Razer BlackWidow V4 Pro I have tried re-installing synapse (v4.0.86.2506120909) and the problem still persists. Is there a way to revert to the previous behaviour?