Razer Support

Dear Razor supportI have a Viper ultimate in pink and the dongle keeps disconnecting all the time. I have tried everything that’s suggested on the website but it’s not helping. I think the dongle is broken. Do you know where I can get a new one at my location (Switzerland)?Thank you for your help!

Hello, I recently tried to use my THX promo code during checkout, but the payment process was canceled before it was completed.After that, my promo code appears to be used or no longer valid, even though the purchase was not successful.help me for restore or reactivate my promo code so I can complete my purchase.

Hello,  I logged into my razer account today and noticed that 2FA was set up. I don’t remember doing this, and when I tried to check what phone number it is connected to, it is not one that I recognize. I think my account has been compromised and has been connected to someone else’s contact information without my knowledge. May someone please help me remove all current 2FA contact information and help me connect it with my own information? Thank you

Hi! I need to change my mobile number from my profile as it got temporarily disconnected. I purchased razer gold points to purchase something and now I cant use the points since I have no access to my number. Is it possible to just receive the otp to my email or even change the number registered? Please reply as I need it today badly!! 

Hello, I’ve a Razerblade 15 ADV 2019, I’ve noticed that it’s battery has started to swell over the years, I’ve wondered if I can order the battery separately or somehow do an RMA for it w/o warranty?

Hi,My dongle appears to have stopped working/is connecting and disconnecting continually, is there a way I can get a replacement dongle issued in the UK?Thanks

Sehr geehrtes Razer Support Team,ich habe im Dezember 2022 eine Razer Viper V2 Pro über Amazon gekauft und war bisher sehr zufrieden mit der Maus.Leider ist der USB-Dongle inzwischen defekt, sodass ich die Maus nicht mehr kabellos verwenden kann. Die Maus selbst funktioniert ansonsten einwandfrei.Die Rechnung von Amazon liegt mir vor und kann bei Bedarf gerne bereitgestellt werden. Auch die Seriennummer habe ich zur Hand.Ich wollte daher freundlich anfragen, ob es möglich ist, einen Ersatz-Dongle zu erhalten oder diesen kostenpflichtig über Sie zu beziehen.Über eine Rückmeldung und mögliche Lösung würde ich mich sehr freuen.Vielen Dank im Voraus und freundliche Grüße

Hey there! So, I’ve been using Synapse 2 for a long time now, as well as my Razer Kraken V2 Pro 7.1. Since Synapse 2 will be discontinued, and I still want to be able to configure my headset with legit software, I need to know where to find the activation code. Since it’s been bought in 2019, the box is long gone. If I’m not mistaken, when I linked it to Synapse 2, I did input the serial number there,  but I see no option to export it or link it from Synapse 2 to Synapse 4. The Synapse 4 software only identifies my mouse (Deathadder Elite). Thanks!

Order #[ o-yhqbjhe]Order #[o-yhąbjhe]. I received 3 Razor Gold $35 cards. Two redeemed successfully. The third code only has 13 digits instead of 14 and shows invalid. Attached is the receipt and error screenshot.Please send a complete replacement code or refund for this item."April 20, 2026 

I’m hoping someone can help me fix my Razer Basilisk V3 Pro. The mouse was working perfectly fine on 2.4GHz, but I got it stuck in an unresponsive state while trying to connect it via Bluetooth.Here is exactly what happened:How the issue started: I wanted to pair it to a new device, so I switched the bottom slider to "BT". However, the mouse wouldn't turn on (no lights at all). I tried the manual pairing shortcut (Mouse 4 + Mouse 5 + Middle Click) multiple times, but since the mouse seemed "dead" in BT mode, nothing happened. I noticed that if I switched the slider to "2.4" (Dongle mode), the mouse would turn on normally. So, trying to troubleshoot, I started switching the slider quickly from 2.4 to BT, hoping the mouse would "stay awake" long enough to enter pairing mode. This trick actually worked a couple of times: the LEDs turned blue indicating pairing mode, but

Hi, for a few days now my Razor Viper Ultimate keeps disconnecting, more and more frecuently, in wireless mode (it works perfectly with wired mode). I’ve tried reinstalling Synapse, updating the firmware, changing to another port, different PC and even tried using the mouse without the software and the problem remains. Is it a dongle issue? Did the software update causes my dongle to malfunction? Is there any problem with the 2.4 GHz connectivity? Thanks in advance!

Hi all,I request advice on how to boost the battery life of my Razer Blade laptop.I see on forums that other users are able to get 4-6hrs of battery life, even 12hrs, with 80% charge.However, I would like my battery optimisations to not disrupt performance when the laptop is plugged in to the mains.However, I am only able to get 1hr20min with a full 80%, so I am unable to use it frequently outside of the house.In Task Manager, the following tasks show to be using my GPU 1 (4070):- Windows Explorer- Desktop Windows ManagerMy NVDIA GPU activity shows no programs running on my dGPU, and I have the following settings turned on:- Razer Settings:60hz refresh rate, no keyboard backlighting, low screen brightness, no backlight.- NVIDIA Control Panel:Preferred GPU = Auto-select, Display mode = Optimus- General settings:Hardware Accele

Hello, I have a Razer Atheris mouse that has been with me for few years. Recently I lost the 2.4ghz Dongle. I can use it with bluetooth, but it would be appreciated that I can buy one. Thanks

Hello, I lost the wireless dongle for my DeathAdder mouse. If I purchase the 'wireless dongle' listed on the website, does it come with the small USB receiver required for the mouse? Because that is missing as well

Hi, Bought the headset back in 2022 (No longer in warranty I know) but past few weeks had issues where the headset has not been charging properly, then this morning wake up to see if its charged to find the left earcup (where charge port is located) was really hot. I Had to use force to remove charger (official razer charge cable that came with headset) was hit by the smell of burning plastic and feel that this could of been far worse. Think this is the only way of contacting support, due to no longer being in warranty, but feel this should fall under the consumer rights act 2015 in UK law as surely A £180 headset should last more than 3 years. I feel like I've escaped a serious issue, as this could of quite easily resulted in a fire destroying my family home! So where do I go from here?

To Razer Warranty and Escalations Team,I am writing to formally request a warranty repair or replacement of my Razer Blade 18 (2023) laptop, which has a confirmed hardware defect in its Intel Core i9-13950HX processor consistent with Intel's publicly acknowledged 13th generation manufacturing defect.DEVICE INFORMATIONModel: Razer Blade 18 (2023)Processor: Intel Core i9-13950HX (Family 6, Model 183, Stepping 1)GPU: NVIDIA GeForce RTX 4070Purchase Date: June 2023BIOS Version: Current (latest Razer firmware applied)SUMMARY OF ISSUEThe laptop enters a reboot loop with hardware errors whenever Intel Turbo Boost is enabled in the BIOS. The system operates in a degraded state only when Turbo Boost is disabled. This behavior persists across a full OS reinstallation on a brand new SSD, conclusively eliminating all software causes.TECHNICAL EVIDENCE1. WHEA Hardware Error – Factory Installation (July 3, 2023)A Windows

I need a replacement battery for Razer Blade 17 2019 model as my battery is swollenProduct number is RZ09-03148E02Battery Part: RC30-0287Where can ij buy the battery?Thanks 

​​​​​​Secure Boot Violation on Razer Blade 15 (2021) RZ09-0367   I am experiencing a "Secure Boot Violation" error on my Razer Blade 15 Advanced Model (Early 2021). I would like to resolve this while keeping Secure Boot enabled, but I am stuck with the following issues: I have tried a bunch of trouble shooting with no progress and the next recommendation is to update the official BIOS firmware to update but I can’t find it. Please explain how to fix this issue  I have tried bootloader repair. Additionally, I have seen a lot of posts about this that seem like they have been resolved. Why is there not a fix posted publicly on your site to avoid scammers trying to reply? 

My i9-13950HX processor recently started acting strange. Typically, it's 45-60°C when idling and performing light tasks, 60-75°C when working, and 75-90°C when gaming, which is perfectly normal. But recently, a problem started.At some random moment, seemingly due to a software bug, the CPU would reach 100°C, the clock speed would remain at 5-5.5 GHz, and the fans wouldn't do much to cool it (maximum fan speed doesn't help at this point). But in Task Manager only 5-10% of CPU usage. I found a temporary solution to prevent the processor from cooking itself: Control Panel\Hardware and Sound\Power Options\Edit Plan Settings -> Change advanced power settings (Power Options) -> Processor power management -> Processor performance boost mode -> Plugged in (change from Enabled to Disabled). This drops the processor temperature to 50-60°C and keeps the clock speed at no more than 2.1 GHz. This is clearly not a permanent solution, as processor performance is 3 times wor

Recently my middle click stopped working. I’ve followed the steps recommend such as updating mouse, re-installing drivers, and blowing into the mouse to remove dust. Non of these attempts resolved the issue. Does anyone know a fix? 

Hello Razer Gold Support Team,I am contacting you regarding a Razer Gold PIN (USA $50) that I recently tried to redeem. However, I received an error message stating that the code has already been used.

On October 15 of last year, I purchased an 18-inch laptop and a cooling pad at the Razer store in Causeway Bay, Hong Kong. Six months later, I hadn’t received the Razer Silver, so I contacted customer service. They told me I needed to provide the 19-digit order number, but my physical receipt and the email confirmation only show the number #RZHK00000 on the receipt. The receipt also proves that I purchased the item directly from your Razer store, not through a third-party retailer. Is your company refusing to provide the Razer Silver, It’s not an online order either—how do handle that?

when i opened razer synapse it proceeded to disconnect and reconnect repeatedly when closing synapse the keyboard has become unresponsive with the rgb on i have tried performing a hard reset the keyboard then does waves of rainbow rgb still unresponsive and occasionally disconnects i have tried ports in the front and back of pc directly and different usb c wires nothing changes

Hello Razer Support,I own a Razer Viper Ultimate mouse. The wireless USB dongle keeps connecting and disconnecting continuously, making wireless mode unusable.I have already:Updated firmware/softwareTried multiple USB portsTested on another PCWired mode works normallyPlease let me know if a replacement dongle is available for my region (India) or if this qualifies for warranty support. [removed by moderator] Thank you,Nasir Khan

Error: ENOENT, mode_modules\ref-nap\build\Release\binding.node.node not found in C:\ProgramFiles\Razer\RazerAppEngine\app-4.0.660\resouces\app.asar  I got this message with a Javascript warning today. I havent had any problems with the Synapse 4 program/app before today. Have not done anything special, exepct small updates  with Windows Defender. (Larger Defender update came today tho which im currently downloading while writing this)I have no idea if that have anything to do with this problem. Thankful for any information and or solution to this!