Razer Support

Nothing to actually add to the title xdIt’s really annoying that synapse 4 doesn’t allow me to have 2450 dpi as I wantedIs this a bug?  

Hi, I’ve been using my BlackShark Hyperspeed v3 for about a month now. A day or two ago, I was using them via Bluetooth mode and and they told me that the battery was low. So I plugged them into my charger and it switched to dongle mode. I left them charging for the remainder of my gaming session. But now I can’t power it off. No matter what I do, unplugged or disconnected, when I hold down on the power button like how I usually do, they will not power off. I’ve unplugged the Bluetooth adaptor, I’ve held the button for as long as I could, yet the green power indicator continues to flash green. I even let them sit disconnected and powered on for over 20 hours waiting for the battery to die on its own and yet it still won’t turn off.  I can still technically use them in Bluetooth mode and dongle mode, but it won’t allow me to adjust the volume manually with the volume wheels. Again, they were working perfectly fine the past month, I was able to power them on and off no is

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?  

Hello, I have a problem with my Razer Edge 14 2016. My SSD is no longer detected, and I also cannot find any NVME setting in the BIOS. I have also tried another SSD. That doesn't work either. It is still the original 256GB SSD. I wanted to do a BIOS update, but unfortunately, like many others, I get an error message: 'This BIOS tool is for use only with .....' if i check the bios serial on dos box, i became nothing. I tried some Stuff with Bitlocker and so on but nothing helped.Additionally, the original battery only charge with 1.3 watts, so very slowly. I tried another power adapter and encountered the same problem. I also replaced the battery, and the same problem persists. Please help! Thank you in advance! Best regards, white

I already tried using the link for obtaining the image, but weird thing is this laptop releases on 2020 but the web says older than 2017????bought this laptop several years ago, and fresh installed win11 and the razer synapse for those drivers, but seems like the drivers installed from razer synapse bit buggy (i.e. screen flickers, unusual cpu gpu usage even just running youtube videos)cant even find the 0329 non X page btw, google just shows me the 0329x version cant find the non X SKU 

Tenho configurado o envio do código para um número de celular antigo ao qual não tem mais acesso.  

Hi. I have a “Razer Iskur Gaming Chair: Ergonomic Lumbar Support System - Multi-Layered Synthetic Leather - High Density Foam Cushions - Engineered to Carry - Memory Foam Head Cushion - Black/Green”. It was purchased in 2023 and is therefore out of warranty. Through normal usage, the seat is now tearing. I was wondering if it’s possible to get a replacement seat cushion for this? I was going to submit a claim to get things started, but given I’m out of warranty, and for some reason the serial number specifically is absent/was never printed under my seat cushion, that path wasn’t an option. I do have reference to the original order number. Thank you!

I just want to ask for help in setting up authenticator codes on my account because I didn't set up the authenticator before, and now I can't edit my account information or the authenticator settings. However, I can link it to my email account, and I hope to get help to fix my authenticator issue because of this—I can't access the gold content in my account." 

product is already registered" even though it is brand new The serial number is : (removed for security purposes)The product code: (removed for security purposes) My email:  (removed for security purposes)Please help me

>>>feel like I’m going crazy here. Bought a BlackShark v3 today I’m trying to adjust the settings in Synapse. What I’ve found is that an enhancement is ONLY applied if it is actively selected in the UI.For example: If I select Mic Noise Cancellation and set it to 40, I can no longer hear keystrokes in Mic Preview, Sound Recorder, Discord Preview, etc. However if I swap the Enhancement Tab to something else, like Vocal Clarity, the noise cancellation is no longer getting applied and I can hear every keystroke.I tested different USB ports, windows settings, device settings, etc. Nothing fixes this issue. I’m completely at a loss for what I should do.Any suggestions?>»   I am having the same exact issue as this person. Would be great if

Hello... I try to get the Leviathan v2 (with subwoofer) to act as a surround device. whatever I do it stays just stereo. I installed Synapse and I can turn THX spatial audio on on ssynapse for the leviathan v2 device but that changes nothing. I also tried to install the THX software but I don't have a code. I uninstalled it again but nothing changes. In Windows the Leviathan is just listed as a stereo device. I tried for hours but I cant get it working. I can return the device for another two weeks (i'm in Europe) and I'm so frustrated by it I am about to send it back. Can someone help me please.

i lost my wireless    connection  2 weeks ago can you see if you have a spare on msg this if you doo then wee can talk.

I got a new pair of headphones and I'd like to give my son my old ones. But I want to factory reset them first. I can't find anything official and the online “guides” don't work. How do I actually factory reset the Hammerhead TWS 2nd Edition.

Hello, I need help changing the email address that I no longer have access to and that is where authentication codes are sent. Thank you

i have razer deathadder essential mouse it was RMA before but now they are not accepting due to this new mouse the serial number not match to the current bill and unable to submit this mouse for rma rejecting due to wrong serial number on mail from kaizen this new mouse serial number IO2335H19408911 old mouse serial number PM2135H19407289 please help me sort this outthis new mouse have scroll and double click issue

 Hello a fresh and hopefully returning customer I recently had an issue with my wolverine v2 controller for PlayStation and it seems I lost the thumbstick and can’t seem to find it for the life of me and would like to know if there’s a way to hopefully buy replacements for the controller. 

I had to delete Razer Synapse as my Blackshark V2 Pro had audio and microphone issues. Now i am reinstalling Razer and cant log into Syapse to install it. My old email and phone number is defunct as i have moved countries.  Need to reinstall Synapse. Not old email and phone number no longer exists. Continual problems with Audio and micorphone. Beeping, not connected, not working.

I need some help and advice please?i have just got the Razer BlackWidow V3 Mini HyperSpeed with the intention of using it on my PS5, not even to game with but to use it for text chat etc.I installed the dongle on my laptop and already had razer synapse there but it asked me to install Synapse 4, which i did.  Once everything was done, the keyboard works perfectly with my laptop but when i tried using the dongle on my PS5, it was detected as a usb Keyboard but nothing on the keyboard would work.I then tried using the keyboard via Bluetooth and whilst it was also detected, when i tried to connect it via the PS5 it refused and said it was not compatible with this device.Is there something else i can try that i have not already or have i bought a bit of a lemon?  

I lost my microphone. Need to know where can I buy one? 

I just recently changed my mobile number because the old number was closed and i jus bought razer gold but i can't use it because i can't use that mobile number please help!

I bought the headphones new, but when I try to enter the serial number, it says it's already in use. Is there a way to help?The type of headphones I have is : black shark v2 x 3.5mm

Hello, I dont know where to start ( sorry for the english ) I have buy my Laptop a Razer Blade 14 the 13 of jun 2025,i have start to get my Laptop Crash and Black Screen and resetI open ticket around 2025-09, I had to send the laptop, suppose to be ok, but the same day i get it back i had again the black screen crash,  when i was trying to install software… I , and Razer, put lot of time to try things, is there a way to just send me a new laptop or i dont know?Is there a warranty thing too, Is there a way to talk with someone in french and explain what happens with my story? Yeah, I’m alway on a ticket, but , Im starting to dont know what to do, i have paid 3000$ for a laptop and compagny who supposed to be on top ,  and im stuck with that,  I had a Lenovo Yoga for 7 years and it still good, and now im desapointed,    Is there someone else who get issue like me or can help me even if Im on an open ticket?

My laptop stays stuck on a black screen I tried everything clicking F1, DEL and F9 to get to BIOS or recovery mode and nothing works just stay like this. The battery has been bloated for years so I don’t think that’s the issue. I literally didn’t dropped it or anything, just stayed on my desk I have way too many important stuff on this to throw it away yet I just need to recover them first. Laptop is a i7 2018 Razer Blade 15 512GB. It’s like in sleep mode one moment the keyboard lights up next one shuts off.

I buy a new mouse and this is the serial i want know if is original because i ever buy one in brazil have problems and the suport told me was fake 

I have a Basilisk V3 X Hyperspeed White Edition mouse that I purchased in Dec 2025 and battery only last 4-6 days. My other mouse that I have had for approx a year (same but in Black) I likely only replace every few months, if that often. Both are running on BT. I checked the firmware updater, connected to BT it comes back with no updates. I tried connecting via the USB Dongle and while the mouse works it does not let me move past the connect screen.I think I may be in need of some official help.