Razer Support

I just bought Razer Hammerhead V3 HyperSpeed headphones, but when I connect them, the app shows the error "Unable to find device." Can you tell me if there's a way to fix this?• I reinstalled the app• I rebooted the phone

Hi there. I just received my BlackShark V3 headset for Xbox, but the dongle doesn't light up when I plug it into my Xbox, so the headset won't connect.Do you have any solutions?

My razer huntsman v3 mini suddenly stopped working when I opened the razer synapse app and the usb I use for the keyboards still works I tested it on different keyboards I got this from my friend because he didn't use it anymore I believe he got the keyboard in 2025. He got the keyboard on amazon and this keyboard has been going on and off constantly.

Hi,Many keys will double type onn my Huntsman V2 Analog and also not type at all sometimes.If i open the Razeer software the keeyboard actss nnorrmal.Without it it’s all ove the place.Currrently don’t hav it installd. I’ve tried wiping the drivers with the azere synapse rmoval tool.Whats sstange is the once th e software is opn thn issue goes away.Any help would be apperciatdThanks

I allready have an ornata V3 X keyboard, basilisk V3, basilisk V3 hyperspeed and a barracuda X 2022. This last product it came in a gamming set i bought as an offer and it came without the microphone and the dongle. Is there a way i can buy this items to complete de barracuda X set and use it in it full potential?I would love to be able to do it, mostly the dongle (i think a microfone replacement would be very eay to find), but i’ll buy the two easily, original and new! The [removed by moderator] Thanks in advance.André Gomes

This driver has been trying to re-update and re-install over itself ever since it came out, every single day. It keeps failing with Install error - 0x80070103 but the update history  says it was successfully installed, each time. For some reason when it first came out two identical updates were issued, and this has been going on ever since, back in March i think. Windows says they can’t do anything because it is the driver vendors issue. Please help.

I us this controller for my ps5 on wired mode and I came back after an hour of not using it and it won’t turn on now and I’ve tried resetting the controller and the cord works fine but nothing is working. 

No, i don’t want to use Macros.No, i don’t want RGB.Even the default binds don’t work anymore after closing the Synapse 4 program.No, i never used Synapse 3 before.I’m on a PC with a new fresh Windows Installed.

I recently took my laptop to IT to get the CMOS battery replaced. They pointed out that my laptop battery was puffed up and recommended replacing it. I want to purchase a battery so I can replace it myself as I rely on my laptop and cant really send it in but razor doesnt recomended buying batteries elsewhere. I cant find where to purchase a battery on the website though. The battery model number is RC30-0248. 

I would like to change my cell phone number, as I no longer have access to this number.plis

 Unable to Get 7.1 Surround Sound Activation CodeHi everyone,I’m having an issue with activating Razer 7.1 Surround Sound.When I enter my headset’s serial number, I get the following message:“Your Razer device is not eligible for a 7.1 Surround Sound activation code.”I’m using a Razer BlackShark V3. I expected to receive an activation code, but the website says my device is not eligible.Has anyone experienced this issue before? Is this a mistake, or is my headset not supported? Any help would be appreciated.Thank you.

I am in the most up to date version of Synapse V3 and the free spin option for my mouse is not appearing in Synapse any where. The option to put it as a mouse button is also not appearing. How do i fix this?

Razer.ScarletRouge really is a support rock star.  Quick on the communications & solutions.10/10.  Would ScarletRouge again.

7.1 surround sound does not work with Enhanced on PC. with it on, sounds are muted, turn off they’re fine. what can be done to fix it

Hi Razer Support Team,I have owned a Razer BlackShark V2 X headset for a while, but I just recently found out about the 7.1 Surround Sound application. When I tried to activate the software, it required an Activation Code, which I do not have since there was no scratch card inside my original box.I then attempted to register the product on my Razer ID account to receive the code via email, but the system notified me that this product has already been registered. I am certain that I have never registered this device before.I still keep the original box and the headset with me. Here are my device details: Product Number (P/N): RZ04-03240100-R3M1 Serial Number (S/N): (removed for security purposes) I have also attached a photo of the bottom of my headset box showing the S/N label as proof of ownership. Could you please help me check this issue and provide a new activation code for my account?Thank you very much!

Hi. My account support queue is completely stuck because of duplicate automated tickets. I have been trying to get a hardware replacement for weeks. On (Case number removed for security purposes), agent Irish confirmed a hardware defect and told me to contact Razer Brazil. However, Razer Brazil officially denied the service because the headset was purchased in Canada. Since then, my subsequent tickets (Case number removed for security purposes) have been completely ignored. Can a human agent please step in, look at my original (Case number removed for security purposes), and process my international replacement? I have the purchase invoice ready.

Hello! I accidentally linked and activated my 7.1 surround sound on an old Razer account I don’t use. Could I please ask for some assistance with getting my accounts merged?

Hi, the touchpad on my 2021 Blade 14 is bending upwards. I believe this is caused by the battery. Please can you advise. 

My girlfriend just bought me a Razer Barracuda x Chroma headset to replace my old busted pair of Astros. My issue is that when I turn them on, they light up briefly and then fade to no light at all. I checked my Chroma settings as well as my Synapse settings and they all seem fine; I even uninstalled and reinstalled Synapse 4, as well as deleted and repaired my headset. Any help/advice is greatly appreciated

I dont have the activation code for surrround sound for krankenv4x wired in the box,and I want to activate it to use it in games,but in the box there was no code just a manual and a pouch,

Good day. I have the following problem with my Razer Hammerhead. In Razer synapse I am not able to turn on THX Spatial Audio for my Hammerhead. Razer synapse requires me to download thx Spatial Audio and activate it with my code. I also have Razer kraken v4 and no problem with thx audio

Can’t get it work. The dropdown menu is disabled.I’ve removed the 7.1 audio device from the system earlier (Windows 10, 64bit). And now when I re-install the app it doesn’t add the 7.1 device to the list of devices.This official tutorial didn’t help. According to the tutorial:1) On the step 9 I don’t have the “Razer” in the list of manufacturers.2) Although I have a “Razer Device” in the list shown on the step 7. But it doesn’t help, because when I choose it, the next step just tells me that it’s unanble to find driver for the device. And no other options.The headophones themselves are working, I hear sound. But it works just like an ordinary stereo headset.Please, help to resolved the issue.  

when I turned on my computer, my external speaker volume was extremely loud. My usual Windows volume is 18, but today, even at the same volume of 18, the volume was much louder than 18. What should I do? I'm using a Razer Leviathan v2and the second problemI've turned the volume down now, but after a while, when I turn the computer's sound off, it's a little loud, but it returns to normal after a few seconds.

Detail: i lost my usb c dongle for my new headset and i wanted a new one send to vietnam, is it possible to get a new replacement?

I am experiencing severe throttling issue with just normal every day tasks. CPU speed drops down to 0.35GHZ with ThrottleStop indicating that it is because of BDPROCHOT. However, the temperature is not even over 70 degrees yet. I tried reapplying all the thermal paste and putties, EC reset, anything else that I can think of. And further research revealed that users with BIOS 2.06 is experiencing the same issue as me. Therefore I request BIOS downgrade to fix this problem temporarily until a new update comes out to fix this issue. I could not even reinstall the latest BIOS with the BIOS updater. My device model is RZ09-0421