Razer Support

Connecting the dongle for wireless use almost immediately results in a loss of connection. How do I fix this?

So I can’t find anywhere of how to turn off the controller, can’t find it in the manual, nor in the threads, any help?

hey, i recently got a new razer viper as an upgrade for my gaming mouse that i got a few months ago. It just came today and i plugged it in, it worked at first and then razer synapse updated it and it completely stopped working (dpi flashes inconsistently and occasionally) no rgb no cursor movement, lmb/rmb don’t work at all. it also doesn’t get detected by synapse or windows (no connecting/disconnecting sfx) and doesn’t show up in drivers as well (only when i do “view hidden devices”  it shows up as disconnected and doesn’t change or anything like it doesn’t disappear or appear either it’s just there)Im hoping to get an answer and hopefully a fix.

I am facing an issue where my mouse disconnects randomly while gaming and then reconnects after a few seconds. This usually happens during longer gaming sessions and causes interruptions. I have tried switching USB ports and restarting the system, but the issue still occurs. I wanted to know if anyone else has experienced this and what steps helped fix it.

Hey guys, I have a Naga Chroma 0161 and for whatever reason the default lighting is not the rainbow spectrum. The number pad and logo breathe green while the scroll wheel slowly cycles. I am trying to use this on a work computer that I can’t download synapse on. if I connect it to a second PC with synapse it functions completely normal. I have reset the setting in synapse, tried to reset it to default but it keeps going to this weird color combo instead of the default rainbow spectrum. Any help is appreciated! I have tried everything I have read on google, including dynamic lighting disabled. 

As mentioned in the question I cant receive otps at all and i was wondering if there was some way to disable 2fa through the mobile number and instead enable it with authentication apps

Hello I bought my Razer Kiyo Pro Ultra last year and has been using it without problems.I have a Razer Synapse 4 already installed a few days ago. A lot of my peripherals got problems but eventually was able to fix them.Just recently, I was using the webcam for a video call. dropped the call after and tried calling another one. Suddenly it stops working. The PC does not recognized that there was a camera plugged in. It was still with a steady white light. So i tried unplugging and plugging it in again. Now there was no light. Tried other ports but still not working. Tried to install the latest driver but even razer cannot detect it. Tried plugging it in to my laptop but no avail.I have not used it in anywhere else but video calls and online meetings. Any help would do.

Hallo Razer Support Team,ich hoffe, es geht Ihnen gut.Ich besitze ein Razer Kraken V3 Pro Headset (Seriennummer: HN2220D14600905), das ich gebraucht über Kleinanzeigen von einem privaten Verkäufer erworben habe. Leider habe ich den USB-Dongle (RC30-0346), der für die vollständige kabellose Funktionalität erforderlich ist, nicht. Das Headset selbst ist in einwandfreiem Zustand und funktioniert einwandfrei.Könnten Sie mir bitte mitteilen, ob es möglich ist, einen Ersatzdongle zu erhalten oder diesen offiziell zu erwerben? Informationen zu Kosten und Versandoptionen wären ebenfalls sehr hilfreich.Vielen Dank im Voraus für Ihre Zeit und Unterstützung. Ich weiß Ihre Hilfe wirklich sehr zu schätzen.Mit freundlichen Grüßen,  Daud  Deutschland

I cannot add new profiles in the synapse 4 app for my razor wolverine pro v3 xbox. I can modify the 4 that are saved on the controller and that's it. However if I switch the controller to Xbox mode and open the Razer controller for Xbox setup app on the PC I can save/load to the controller/ create new profiles/ect as normal. Software and controller and dongle are all up to date

Hello!In Synapse 4 I cannot change profiles in the dropdown menu. I select profile 2, 3 or 4 and it is reverted back to profile 1. Changing profiles from the controller, with shortcuts, does not reflect in Synapse. I can customize Profile 1 normally (except brightness in static mode does not save, always stays100%) though and it works in games. It was like that out of the box, since then I have updated the firmware twice, now on v2.02.00_r1. With the latest firmware “Razer Controller Setup For Xbox” app stopped recognizing the controller, so I lost the only way to customize other profiles. I’m on Windows 10 PC with latest updates. It behaves the same on my Windows 10 laptop. I have tried “cleanup tool” and multiple reinstalls. No luck.

I bought blackshark v2 x. I registered the headset on Razer's website, but I did not receive the activation code. When I write the serial number and ask for the code, my site freezes and I cannot open 7.1. Send me the code, please help me.

Je n'ai aucune nouvelle de ma commande effectué le 25 décembre. Je suis inquiet !

I put in the serial number and it says “Unfortunately, this product is not eligible for registration.” with that hyperlink to the warranty policy.

I just received this controller.  It is working with other games. However, even after watching a multitude of YouTube videos and making sure everything is turned on correctly in settings, I cannot get the controller to work with the game.  Only touchscreen controls work.  VERY FRUSTRATED. Please help. 

Just purchased the Razer Naga V2 hyperspeed and the scroll wheel is way too sensitive, I will not touch it or barely touch it will the side of my finger and it will switch weapons in Outer worlds 2 and overwatch. Some times I can be just walking around not touching the scroll wheel at all and it will suddenly start to switch weapons.  there is a scolling sensitvity in the synapse app for the Pro version from what I can find on google but not the cheapo version that I have.  Please Help, I have taken to unbinding the scroll wheel in all the games I have been playing it is that bad. I am almost thinking of sending it back I have had it for maybe 48 hours and it is driving me insane. I have had a ton of different naga’s over the years and this is the first time I have ever had this issue.

when i play roblox i cant move or anything it keeps showing controller keybinds but i dont use a controler and idk how to turn it off i have tried a few things i have seen online but they dont work.

Hello,I am contacting you regarding a compatibility issue between my Razer DeathAdder V3 Pro mouse and a recently purchased Razer HyperPolling Wireless Dongle.My DeathAdder V3 Pro mouse initially worked with its original dongle. However, this dongle suddenly stopped working. After several checks (testing on multiple computers, different USB ports, etc.), the dongle is no longer detected by my PC (and the warranty has already expired).To replace this dongle, I purchased a Razer HyperPolling Wireless Dongle, thinking I could use it instead of the old one.According to the official synchronization procedure, the original working dongle is required to pair the mouse with the new HyperPolling dongle (via the 2.4 GHz synchronization mode in Razer Synapse).However, since my original dongle is out of order, I am unable to start or complete this procedure.I am therefore stuck, despite having purchased a new dongle.My question is:Is there

So, I've had this mouse model for a few years and I think it's very good, it fits perfectly in my hand. It's starting to fail and I'll need to replace it. My question is: I'm thinking of opting for a wireless one, is there a similar wireless model? Or one that looks similar in shape to this one?#PLEASE HELP

I am looking for a firmare cord for my razer viper ultimate. Does Razer have one that I can have or buy?  I am hesitatnt to buy a mini USB from Ebay or Amazon.

If I lock my screen with WINKY+L my BlackWidow V4 keyboard is disabled and cannot log back in. I can sometimes type just one letter of password and then keyboard is totally unresponsive. I can use the On Screen keyboard, or plug in another keyboard in to complete password in order to log back in. Also while in the lock screen the RBG color changes (I use a static color) which  seems to indicate a software issue with Synapse. Also noteworthy just upgraded to Windows 11 Pro from Windows 10. 

Just to start off, the image is just to show the type of headset I have since there are a few versions out now and figured incase people may be mistaking it for another one of the other headsets.Now the problem I am having with the headset is that whenever I am using it eventually it starts to disconnect and reconnect repeatedly.It does it every now and then, maybe roughly five to ten minutes or so and it also seems to do it when the volume is either too loud or the frequency spikes too high (I don’t have this problem with any other device).Another problem I have with the headset is that when its plugged in but not being used at all it causes all other audio devices to freak out and start crackling and lagging which is strange.It also seems to be slowing down some programs and making them all jittery which sound e

my new levitation v2 21 pc soundbar won’t connect to my pc. l managed to get it working connecting via bluetooth to my phone and that works well.  I can see the soundbar in device manager on my pc but it won’t let me connect it on there and setting it default on there is greyed out. it doesn’t appear at all in system sound settings or on my razer synapse 4 app. it just says no devices found. i have tried everything I can think of, I have checked for updates, refreshed turned things off and on again, uninstalled and reinstalled , I have tried  connecting in device manager, I have plugged soundbar directly into wall socket. the usb is in blue port (but I have tried them all) I don’t know what else I can do. 

Hi Guys. Im having an issue where i can change the profile once or twice using the fn key however then wont change again unless i open synapse and change it manually then i can change it again with the fn key once or twice before it stops working again and i have to repeat the process.Anyone had this issue or have any idea how to fix it? Thanks in advance!

cual es el grosor de los thermalpad de la razer blade 15 rz09 0328?? He estado buscando por todo internet y no encuentro información certera necesito ayuda de soporte 

So i put in a support ticket to cancel my order about 30 minutes after ordering my product and recieved no email in response and about a couple hours later i put in a second one just in case. Next thing i know i get an email saying that my order has been shipped. This was less than a day ago, what do i need to do to prevent this from going through