Razer Support

Hello,I have access to my email address and I know my password, but I lost access to my old phone number linked to my Razer ID.I cannot receive the verification code, and I also cannot access my backup codes because verification requires my old phone number.Please help me remove or update my old phone number. I can provide any information needed to verify my ownership of the account.Thank you.

Hi Razer Support,I found a limitation in Razer Synapse Linked Games / automatic profile switching.I can link Windows Terminal by selecting the real executable:C:\Program Files\WindowsApps\Microsoft.WindowsTerminal_1.24.11321.0_x64__8wekyb3d8bbwe\WindowsTerminal.exeThis works for profile detection.However, this path is version-specific and may change whenever Windows Terminal is updated through the Microsoft Store.The stable executable alias is:C:\Users\<User>\AppData\Local\Microsoft\WindowsApps\wt.exeBut this file is a 0-byte App Execution Alias / reparse point, not the real process image. Synapse cannot use it properly as a linked game/program target.It would be very useful if Synapse could link profiles to Microsoft Store apps by package identity, AppUserModelID, or App Execution Alias instead of only a versioned physical executable path.Example stable identity:Microsoft.WindowsTerminalMicrosoft.WindowsTerminal_8wekyb3d8bbwewt.exeCurrent issue:The profile works when linked to W

Relaitvely new to the BW v4 LP HS and i kinda love it. However, I have an issue with the lights: I don’t want it to turn off the lights when not being used. I even deactivated these options in the settings. But the keyboard still goes all black after a few minutes. Of course, I changed profiles and updated to the current firmware. Nothing helps. Any ideas preventing it from turning off?

Hello  everyone and Razer support!I have  a Razer Barracuda wireless headset for more than two years. After the first year of usage, the plastic started to crack. The headset wasn't dropped or something like this.I`m not asking about a warranty but I`d like to know if Razer has replacement part for this. Or maybe any suggestion to this issueThanks  

Hola mi razer tiene secure boot y no he podido acceder a el… he intentado las soluciones que proponen como la del USB md D:\EFI\BOOT Copiar C:\windows\boot\efi\securebootrecovery.efi D:\efi\boot\bootx64.efi pero aun asi no tengo exito… alguna ayuda porfavor 

Hello, I don't understand where I can find the 7.1 Surround Sound activation code for the headphones I bought? Please help.

Thank you Razer.ScarletRouge for the quick help

Hi,I recently purchased a Razer Raiju V3 Pro. When rotating the right analog stick, I notice an abnormal noise, similar to a crackling or mechanical friction sound. The stick also feels unstable/not smooth during movement, as if there is some internal mechanical play. The controller is new and has not been dropped or damaged.

Hi,I recently purchased a Razer Raiju V3 Pro. When rotating the right analog stick, I notice an abnormal noise, similar to a crackling or mechanical friction sound. The stick also feels unstable/not smooth during movement, as if there is some internal mechanical play. The controller is new and has not been dropped or damaged.

 They turn off when if I use hypersense,and then there's the problem of turning them on. I've been struggling with this for two months now. I've tried everything, clearing the Razer data, even connecting it to a new laptop, and it's still the same. Even on the gamepad, when I turn on the Hypersense, it stops playing. The sound is there because they're connected with a cable 3,5mm but the headphones are off. Could it be a manufacturing defect? ​​This happened after a month of use.

Hello, there is such a problem that when you turn on the vibration function in kraken V3 Hypersense to the maximum when you listen to music, and when the bass part starts in the music, the headphones turn off. What could be the problem? At a low /medium vibration level, there is no such thing 

It worked perfectly for the first days but now that I started to use it it scrolls up and down instead of changing the volume

Hi, I have problem with several keys on keyboard, sometimes they not pressed, sometimes double pressed, more worst it happens with ctrl key and any ctrl + c or ctrl + v commands become nightmare.This keyboard even doesn’t have one year use, and also it doesn’t seems dirty to be cleaned.No idea what I can to do.

7월6일 53달러정도의 데니아콜라보 에디션을 구매했는데,2일뒤인 오늘 갑자기 120달러가 소액으로 결재되고 있는거 같습니다. 어떻게 해야하나요?

The thermal pad under the cooling system of my rz09-0410 model Alienware 15 Basic Edition laptop has dried out. Which types of thicknesses of thermal pads should I purchase? And they should be attached to the graphics card memory, the power supply of the graphics card, and the power supply of the processor respectively.

Hello, I purchased a Razer Naga Pro V2 approximately two year's ago just when out warranty. Recently, I’ve been experiencing issues with the 12-button magnetic side plate. Button 1 has stopped working in bottom half of the button— which has had intermittent issues for some time— is now also no longer functioning correctly. The mouse itself is otherwise in very good condition and works well. I would like to know whether it is possible to purchase only the 12-button magnetic side plate as a replacement, rather than replacing the entire mouse. Thank you in advance for your assistance.   

Hello, is there any ways to buy or replace the 12 panel button for my Naga v2 pro ? Some button aren’t working now when the mouse is working otherwhise.

My black shark v3 pro’s Dongle randomly stopped lighting up and connecting, I’ve tried uninstalling synapse, updating the software, and other things and nothings worked. Also the re-pair utility app doesn’t acknowledge the headsets plugged into my pc even though it recognizes the dongle. Is there anyway to get a replacement headset or something else?

Hello,  I am unfortunately unable to find my USB dongle for my Razer Turret keyboard. I would like to use it again, but it doesn’t look like they’re available to order from the support site anymore. Is there any way to order a replacement still? Thank you. 

The Razer Naga Pro is connected to windows 11 Pro 22631.5039 (23H2).  The mouse movements and windows default right and click operate.  However any automations I have specified in synapse do not operate.  This is intermittent..  Is there any low level process I can do to troubleshoot the linkage between synapse and the mouse.to see where the linkage break is in order to provide more information for resolution?   synapse does properly detect panel changes(the ‘overhead’ view changes the display panel visual when a panel change occurs).  So that tells me that a linkage is actually operating.

Hello, I recently purchased a Razer BlackShark V2 X headset, but the 7.1 Surround Sound activation code appears to be already used. There was no unused activation code inside the box, and when I tried to register the product, it showed that the activation has already been redeemed. I bought the headset from Iran (online store) Please help me by providing a new activation code. Thank you.

I ve already asked 4 or 5 times to change ny nickname to TestTypeEVA-01. I have always the same girly nickname randomly assigned to me when I registered. Please dolve the issue.

Hello,I'm looking for help because I've exhausted almost every troubleshooting step without success.Device information Model: Razer Blade 15 Advanced (2019) Model: RZ09-0288 BIOS Version: 1.03 Windows 11 Insider Preview 25H2 (Build 26200.8737) ProblemAfter a recent Windows update, enabling Secure Boot prevents the laptop from booting.The firmware immediately displays:Secure Boot ViolationInvalid signature detected. Check Secure Boot Policy in Setup.If I disable Secure Boot in the BIOS, Windows boots normally.Unfortunately, I need Secure Boot enabled because games such as Valorant require it.What I have already verified Windows installation is healthy (sfc /scannow found no integrity violations). Boot files have been recreated using bcdboot. System is running in UEFI mode. TPM is functioning correctly. PK, KEK, db and dbx Secure Boot variables are present. bootmgfw.efi has a valid Microsoft signature (verified with PowerShell). SecureBootRecovery.efi exists. I follow

I can log into my Razer ID account with my email and password, but I cannot change my phone number because the verification sends the code to an old EE UK mobile number that has been permanently deactivated. I also cannot access backup codes because they require the same verification. Please help me remove the old phone number and add the new one.

I recently just got my razer blade stealth 13 late 2019, and i love this little machine to death, but i’ve been hitting a roadblock for the past few days concerning running Linux Ubuntu on it. I want to make using Ubuntu feel more normal to me, so i try every means possible to not use windows as much, but i can’t. I dualbooted Ubuntu onto my laptop, but then after the whole setting up and i rebooted it so i can use it, my screen goes blank and dark, i know it’s working because my keyboard rgb backlight is on, but it just isn’t loading me to the desktop so i can login and use Ubuntu. I tried everything possible, but the only way i got to boot to my desktop and use it was by deleting all nvidia graphics  driver and running off of my cpu alone. This was kind of a letdown for me, as i was hoping to run more powerful software and see how gaming feels like on linux. Please does anyone have any suggestions on getting it to work, i will greatly appreciate it. I was told that it was my laptop f