Razer Support

Hello I have a Blade 15 RTX 2070Part number:RZ09-03017W01-R3W1When trying to turn on it fails multiple times, eventually it will turn on. It has lost the time in the bios and I assume it cmos battery will be causing the issues.Apparently Razer uses rechargeable cmos batteries so I assume it’s failed. Any ideas where I can buy a replacement as I don’t wanna order it and have to wait to reassemble in between.  

Bonjourje ne joue qu’avec manette sur presque tous mes jeux . J’ai commencé “Enshrouded “ et là , panique ! au bout d’un moment ma manette “Razer Wolverine V2….. “ bug , je dois alors passer sur clavier + souris , c’est fort embêtant .Pourquoi cela arrive-t-il ? Est ce qu’il y a des mises à jour à faire sur la manette ? si oui , comment faire ? Merci de répondre à mes questions bêtes . Bien cordialement .

I lost my Razer lancehead dongle and I’m having trouble of searching a replacement please help me find it for Razer lancehead Wireless, I found a lot replacements for different models but seems there is none for my model.

Hi,I’m contacting you because the mute button on the microphone stopped working about a month ago. In addition to that, the headband is already peeling, even though the headset has been used less than five times.I bought this microphone very recently, around Christmas, so it’s practically new. It’s honestly impossible for it to already have these kinds of issues.The reason we chose this brand is precisely because of its reputation for quality. We already own other Razer products, which is why this situation is quite surprising.I’ve already tried contacting the reseller, but they haven’t responded, so I’m reaching out to you directly for assistance.Thank you.

Error: ENOENT, mode_modules\ref-nap\build\Release\binding.node.node not found in C:\ProgramFiles\Razer\RazerAppEngine\app-4.0.660\resouces\app.asar  I got this message with a Javascript warning today. I havent had any problems with the Synapse 4 program/app before today. Have not done anything special, exepct small updates  with Windows Defender. (Larger Defender update came today tho which im currently downloading while writing this)I have no idea if that have anything to do with this problem. Thankful for any information and or solution to this!  

Hello, I just bought the product, i connected the led strip to my phone on gamer room app. The problem is its not detected from my pc. I use ethernet cable, is this a problem? I tried everything that i think of but i couldnt find a solution. Im using synapse 4, i redownloaded it but still didnt work. Any ideas please?Thanks.

I have had my rgb controller for a good few months now and it worked perfectly fine with synapse 3 but now with synapse 4 when starting up it turns off all fans rgb and I have to adjust the brightness in order to get them to turn back on, could someone please assist.

Hi. I recently bought a Razer Naga v2 pro. Where can I find other user profiles for games/ kaybinds? I need to find TES Oblivion Remastered  profiles. Where should I look?

I won a giveaway on Instagram from the official Razer IG account, and they have messaged me about it informing me that I won. I have sent details for delivery but I have not received a reply since. Unsure if they have read my reply either, or my followup message. Who do I contact about it? It seems Razer is unresponsive on direct messages on Instagram. Any help is appreciated! 

I have this issue a lot of times, when my light on the right bottom is green but the screen and buttons won’t work. The reset works most of the times but now not when I am on vacation and need my laptop. I need really quick a Fix for it 

Over the last week, my Tartarus Pro has been randomly triggering keys when my hand is nowhere near it. It’s always a random key(or several keys), not the same key every time. This has caused multiple failures in games, and I now have to unplug it when I’m doing work. My question is whethere this might be a software issue or if I need to replace the unit? This is my third Tartarus and I bought it in 2022, so it’s got some miles on it. I don’t want to drop the funds on a new unit if it’s a software issue though. Any help or suggestions would be appreciated. Also, please develop a Tartarus Pro V2 or something. The thumbstick is the most important part of the device for me, and none of the competition have one.

I have owned a Razerblade 15 now for a few years, the original one I brought had an issue where the screen just went black. The laptop itself worked when connected to an external monitor but the screen wouldn’t come back on.  After months of back and forth this was replaced under warranty, now with the replacement laptop I have, the exact same issue has happened. I’ve reached out to Razer Support and because this isn’t under warranty because it’s a Replacement Laptop they won’t help me with this issue. I think it’s ridiculous that a nearly £4000 laptop can have issues this consecutively and the Company aren’t trying to solve it going forward. Has anyone had this issue before? I’m going to start looking at contacting an Ombudsman as it’s crazy to me that a laptop that expensive doesn’t even last over 2 years.

Hello! I bought the Razer Baracuda headphones. I'm having the following problem: when charging the headphones, the sound cuts out and I can't turn it back on and CANT PAIR OR UPDATE THE FIRMWARE because the headset is recognized.

I need to know what power adapter I need for the Leviathan V2 RC30-039201. After searching online the outputs on all of the adapters are different, so I just need to know what the correct output is for the power adapter so I can order another.

Hi, I know this topic has been raised quite a bit but there does not seem to be any definitive solutions to actually resolve it. Two of my keys ‘h’ and ‘v’ would be intermittently on and off last year (sometimes when I press the keys it will work sometimes it doesnt) but now it has stopped working completely and I am needing an external keyboard to be even typing this. I have tried reinstalling the drivers and cleaning the keyboard but it is just these two keys that are not working and it is increasingly frustrating as the laptop is my main driver for work.Has anyone encountered the same problem, and were you able to resolve it?

My laptop is set to go to sleep after 20mins - when this happens, it won’t switch back on, I can see it has power and the keyboard would light up but the screen stays black, so I have to switch the laptop off using the power button and switch back on. I need urgent help as this caused me to lose work twice already. Customer support is currently down.Thanks

My Razer Huntsman Mini V3 won’t show up in Synapse on my main PC, but it works on every other PC or laptop I’ve tried. I’ve already uninstalled the drivers and Synapse, but nothing has fixed it. Please keep in mind my Razer Viper Ultimate shows up without a problem in synapse… 😭😭😭

Dear raizer support service. I purchased your Razer BlackShark V2 X product - Quartz Pink Wired Gaming Headset - in FRML packaging, Product code: RZ04—03240100-R3M1 Serial number: (serial number deleted for security reasons); 11/26/2025, when trying to register the product on the website, an error was received and a notification stating that this the product is not used. he is already registered, and there is no other way to solve this problem except to ask you for help. I really want to use your products and hope that you can help me solve this problem. I can provide photos and videos confirming the availability of my products. I would appreciate your help.

Ive already registered my device and it keeps telling me to register the device to get a code but ive already done it, all it gives me is the info of my device and not the code and ive been going through circles… PLEASE HELP

Hello, I have a problem with my new BlackShark V3 Pro headphones and I managed to register my product, but no matter how much I try, I do not receive the activation code for my surround or spatial sound. (removed serial number) this is the serial number of my product

I saw this thread for v3 pro: https://insider.razer.com/razer-support-45/synapse-update-20230330-scrolling-mode-tactile-smart-reel-stopped-working-basilisk-v3-pro-45396 I did not have this issue the same time and version as the thread above, maybe because I do not have the pro. I started having issue where I have tactile selected and is stuck on free spin today with the update for 20230519. Hoping this gets fixed quick. I have tried uninstalling/reinstall, restart/shutdown pc, create new profiles, and cleaning mouse with no luck. Was not an issue earlier this morning, but as soon as I updated it became an issue. Please Razer fix this asap like you did before with the v3 pro!

Enki X, love this chair so much! Scrolling through I’m not the only one going through a wheel just floating, looks like the welding and it’s pretty horrific that this is a common issue, I’m out of warranty and needing this replaced, can anyone help me get this replaced ASAP please, I don’t want to lose this amazing chair. 🙏🏾 

I have lost my dongle for my headset and i want to see if i can get a replacement or buy another one? Please help me and thank you. 

while i was travelling i mistakenly left my usb dongle in my laptop and it was smushed to an unrecognizable state.  I went on the website and they were out of stock, then went to amazon and accidentally ordered a v2 pro dongle instead.  I was just wondering if there is a way to be get in contact with someone who could steer me in the right direction. Thank you!

Hello / I bought a Blackshark V2 X headset from a single seller. There is no 7.1 activation code. I tried to get it by registering the serial number and product number, but the message "This product has already been registered" appeared. What is the solution now? I want a 7.1 activation code, please. I need help. [removed by moderator]