Razer Support

I have a Razer Kraken V3 Hypersense headset. It was working perfectly fine, but my computer suddenly stopped recognizing it. Thinking it might be a hardware malfunction, I checked the motherboard settings in the BIOS, but it wasn't listed as a connected device there either. However, when I plugged it into a different computer, it worked without any issues. When I plugged it back into my own PC, it started working again, but after a system restart or a short period of use, the PC stops recognizing it once more. Plugging it into another PC and then back into mine only provides a temporary fix.To troubleshoot the issue, I have already tried completely uninstalling and reinstalling the headset drivers. In addition to that, I disabled the USB power management settings in Device Manager, performed a clean uninstallation and reinstallation of the Razer Synapse software, and tested the headset on various different USB ports directly on the back of the motherboard. Unfortunately, none of these

Hi everyone,I'm currently trying to process a warranty replacement (RMA) for my defective Razer Viper V3 Pro from Panama, but I've hit a major logistical roadblock and hope a support moderator can step in to help.Here is the situation:Razer support provided a 17-day prepaid UPS return label.However, the official UPS local logistics provider/OPI in Panama has completely shut down operations, meaning there are no physical drop-off points or systems here that can scan or accept this specific international return label locally.Because of this, the only way to ship the item back via an independent courier would cost roughly the same price as the mouse itself, making out-of-pocket international shipping completely unviable.I requested Destruction in Lieu of Return, but support informed me it's not available for my case. Since the item was bought on Amazon online, there is no local physical reseller here to handle the warranty either.I am more than willing to provide extensive video proof of

Hello,I purchased this keyboard, a Huntsman v3 pro tkl he, on September 8th and had no issues until recently.  The issues are:Ghost key presses and stuck keys: The keyboard sometimes activates Caps Lock by itself or the “arrêt/défil”, or repeats a letter as if the key were being held down when it is not (for example, typing "lllllllllllllllll" without stopping). The only way to stop it is to unplug the keyboard and plug it back. Missed or delayed inputs: While playing rhythm games, some keys fail to register or register with a noticeable delay. For example, I alternate tapping "C" and "V", stop, then press "C" again, and that press is either not registered or is extremely delayed. This happens on other keys as well and at different actuation points. It is worth nothing that I ran the exact same test on a competitor's keyboard using the same actuation point and Rapid Trigger sensitivity, and every input registered correctly with no missed notes.What I have already tried: Switching to di

I have been waiting for my package associated with Quotation PN-0213372 for almost two months, but it still has not been delivered. USPS tracking now shows that the package may have been lost. I would appreciate your prompt assistance in resolving this issue.Besides, I have delivered few tickets, but no one really could help here [*removed by moderator].

So a few days ago, while I was just using my setup like normal my Razer Huntsman V3 Pro just gave up. Now I didn’t suspect it was my keyboard since the backlight still worked, so I restarted my laptop. After I found out it’s my keyboard that’s not working, I’ve tried all sorts of methods, but none of them have worked so far. Here’s what I’ve tried:Pressing Esc+Caps Lock+Space bar Unpluggin the keyboard, pressing Esc+Caps Lock+Space bar and then plugging it back in. Using the firmware updater from Razer’s support page (it says I have the latest firmware) Closing all Razer related applicationsWhen I open Razer Synapse, it detects my keyboard and shows up. Whenever I try any lighting based adjustment that shows up on the keyboard too. it’s just that the keys are not sending any input or something. Note that the volume dial and multimedia buttons do work. What am I supposed to do in this situation?

Hi Razer Support,I recently bought my Kiyo V2 X and installed it into my computer but it’s currently locked to 1080p 30FPS in Razer Synapse. I wanted to get the advertised 1440p 60FPS so I looked around and saw there was a firmware update. I clicked the button leading to the updater. However, it just leads to this website: https://mysupport.razer.com/app/answers/detail/a_id/20613. It just shows an error 401 saying that I’m unauthorized for the updater. Is this fixable on razer’s end or is it something on my end? I’ve also included some pictures for reference. Thanks for your help. 

Hey there,tried reset, deinstalled drivers from the device manager, reinstalled synapse - firmware is 1.21. Battery level still stuck at 100 percent. Thx for help

Hi everyone , how long does razer take to restock psn gift cards? Ive been trying to purchase any Playstation gift card but everytime it says out of stock after I do the 2 step verification.... i have $122 in my razer account that I cant use:(

Hi Razer Support,I have a Razer Naga Chroma (see model referenced above) and it seems the #2 key on the device has stopped registering the #2 button. Before it stopped responding, it was starting to almost act like it was stuck. This was tested using Notepad and we watched the mouse produce every possible number/symbol bound accordingly and then nothing is happening with the #2. When it was stuck it would do a string of 2s, but now it just does nothing. What can we do or are we just out of luck?We’ve been lifelong Razer supporters and have had nothing but Razer Naga’s since your first ones. :)Thanks in advance,Erik

Hi, I bought a Razer BlackShark V3 X HyperSpeed headset in-store on September 22. I still have the box, but I declined the receipt and don’t have it.The headset works Perfectly with Razer Synapse, but I recently tried to turn on 7.1 Surround Sound Feature and was asked for an activation code. I checked the surface of the box, but couldn’t find anything explaining that I would need to keep the receipt to activate this feature.Could you tell me how I can get an activation code? I can provide the headset’s serial number and the purchase date, and I have the transaction in my banking app if that helps. I’d appreciate any way to verify the purchase and activate the feature. Man I miss the days where you could plug and play.

I Installed Razer BlackShark V3 Pro Firmware Updater | RZ04-0540x and now the dongle just disconnects and reconnects I just got the headset today 

i lost email access to my old email and need to change it, i want to make a purchase but want my account all in order first 

I have an annoying problem with razor cortex.   Everytime I run a game, I get a popup saying that “Microsoft Edge can’t read and write to its data dictionary,  and then the path to c:\users\username\AppData\Local\Razer\Razer Cortex\UICache\11.11.0.7\Main\EBWebView.   The issue is the the username is not the current user but the computer admin account.   Where can I find the setting to correct this path to the correct user account?   I have been running Cortex for a while without any issues but recently I had to reinstall my computer and this has been happening ever since.   I am running Windows 11.   I think there’s a legacy setting somewhere that is referring to the previous install but I don’t know (and can’t find) where this is set.   I tried reinstalling Cortex but no luck.

Hello Guys i have a Huge Problem u bought a Razer Blade 14 on Ebay and wanted to update the BIOS but after the update my secure boot isnt working anymore ;( is there a fis for it ? pls help

Hi there, I lost my dongle for my Blackshark V3 X BT. Serial number: (removed for security purposes) Please send me a replacement if possible. Thanks.

Following windows update, I cannot boot my laptop without disabling secure boot: Device name LAPTOP-PAV8BQ83Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (2.59 GHz)Installed RAM 16.0 GB (15.9 GB usable)Graphics card NVIDIA GeForce RTX 2070 with Max-Q Design (8 GB)Intel(R) UHD Graphics (128 MB)Storage 134 GB of 477 GB usedDevice ID A095121E-AFE8-49BA-AED2-6C281D519F7DProduct ID [removed by moderator] -AAOEMSystem type 64-bit operating system, x64-based processorPen and touch No pen or touch input is available for this displayI have still followed the instructions seen on razer’s site to create a USB with the EFI files to reboot it, but it will not stick. Please help!

Hi,The wireless dongle for my Razer Viper V2 Pro has stopped working. It isn't detected by the PC at all: no connection sound and nothing in Device Manager, on any USB port, with or without the extender. The mouse works fine wired, and the mouse firmware and Synapse are up to date.The mouse is out of warranty (bought in Oct 2023), but I'd like to know if you have a replacement dongle in stock that I could get, and at what cost. I'm located in Croatia and can send my serial number via PM.Thanks!

My son lost my little USB C dongle and I was wondering if Razer can sell me a spare one. The series be of my barracuda X headphones is [removed by moderator] . P/N: RZ04-03800100-R3U1I am located in [removed by moderator] .Thank you for your assistance.Hoping for a favorable reception and a prompt response,Sincerely, [removed by moderator]

Dear Sir,  I want to download the original recovery image for Product: Razer BladeProduct Code: RZ09-01953E72-R341 it is too old, is it possible to give me the link for re-download?

Hello, I have secure boot violation screen after latest windows updates and ts giving me ragebaits from time to time. Is there any fix for this or have razer made some BIOS update ? Thank you so much for any files, tips and help.  

Ever since updating to the latest firmware, my Razer Huntsman V3 HE Magnetic Mini 65% (8kHz) has been becoming completely unresponsive every 1–2 hours during gameplay.All key inputs stop registering entirely, though the RGB lighting stays turned on. I tried doing an onboard hard reset (Esc + Caps + Space while reconnecting), but the issue remains. The only temporary fix is physically unplugging and replugging the USB cable every time it freezes.I have already tried: Switching to different USB ports Disabling all USB power-saving features in Windows Device Manager and Power Options Completely reinstalling Windows They replaced my keyboard with a new one, but the same problem occurred as soon as they updated the firmware. None of these standard troubleshooting steps resolved the issue.As other users have mentioned, support often suggests running without Razer Synapse active. However, disabling the software defeats the purpose of buying an 8kHz Rapid Trigger keyboard when key featur

Razer Synapse installation failed. 

Thermal Behavior: Clearly the mouse disconnects only when the dongle physically warms up (after approximately 5 minutes), and pairing successfully resumes immediately only after allowing the dongle to cool down. Firmware Evidence: Successfully updated the mouse to the latest firmware version (1.05.00) as verified by the updater software. Port Isolation: Tried to isolate the dongle by testing it on separate ports (including the top IO panel of the tower away from exhaust heat) to rule out ambient computer heat or port-specific bugs. Wired Isolation Check: The mouse works flawlessly without a single disconnect when plugged in directly via the USB-C cable, proving the mouse itself is fine and isolating the defect entirely to the wireless receiver hardware.  History: Mouse and Dongle have worked fine for many years, very recent change in behavior. Mouse immediately enters pairing (white flashing light x2) when dongle dies. 

I lost the USB-C dongle for my kraken V4, I read a past form and it said that I could reach out to a representative so they could check inventory. Any help would be wonderful.

Hi, I have a Razer Blade 15 Base (Early 2020), model RZ09-0328 / product RZ09-03287G22.My current BIOS version is 1.02.When Secure Boot is enabled, the laptop fails to boot and shows:“Secure Boot Violation – Invalid signature detected. Check Secure Boot Policy in Setup.”If I disable Secure Boot, Windows 11 boots normally.I downloaded the official BIOS 1.06 updater from Razer. The updater appears to complete and restarts the laptop, but there is no actual firmware flashing stage and after reboot the BIOS is still 1.02.I checked Windows Code Integrity logs and found the actual reason the BIOS updater is failing:Event ID 3023:The driver ...\Razer\Update Tool\amifldrv64.sys is blocked from loading as the driver has been revoked by Microsoft.Event ID 3077:amifldrv64.sys did not meet the Authenticode signing level requirements or violated code integrity policy.The driver itself has a valid American Megatrends signature, but Windows is explicitly blocking/revoking it.I also verified:Windows i