Razer Support

Hey everyone! I bought a DeathAdder V3 and used it without any issues until one day it suddenly stopped working for no apparent reason. It wouldn’t respond at all. I took it back to the store for a return, but they found no problems with it. After getting it back, I tried everything to fix it, but nothing worked. I switched to my old G Pro wired mouse, and it worked perfectly. A few months later, I decided to buy the same DeathAdder again, assuming the issue was just with my previous mouse. However, the new one also doesn’t work. Razer’s software doesn’t recognize it, and my PC won’t detect it. I’ve tried every USB port, but nothing changes—while my G Pro works flawlessly on all of them. Found a way with updating firmware, but can’t because PC/ Synapse won’t recognize it. Does anyone know how to fix this? I’m hesitant to buy another one, fearing it’ll just be a waste.

Dear support, After 2 years of very pleasant usage of the Blackshark Pro V2 wireless headset I checked for a firmware update due to the device not synching on a new laptop. After trying the firmware update to the latest version (1.00.13), the tool stalled at the pairing step and since then connectivity seems messed up in the communication between the USB transmitter and the headset itself. After trying it on different computer I was finally able to re-pair the devices together with the firmware upgrade tool, but it has just happened again that sound is lost completely and trying to re-pair headset and transmitter using the pairing tool always seems to fail. I already tried removing all traces of the razer drivers by using the driver removal tool. Reinserting the USB transmitter correctly defaults to the Windows audio drivers in the Device Manager and the Audio UI in windows shows that sound is being sent to the device but it simply does not arrive in the headphones, leading me to concl

When i use wirless mode on my blackshark v2 hyperspeed my youtube and spotify pause after every time i click play

I unpacked my headset, tried to register it with razer. but when I put in the serial number and all the other stuff, it said that the product had already been activated, but I don't have the product code, what are you going to do about it?

Heyo, I dont know how to change my email/ add my phone to my account because the email I made this account with I no longer have access to, is there any way I could add my phone onto the account without email confirmation or is there some way to migrate my account to a new account with updated information? Anything helps, thank you!

So about a day ago my huntsman randomly well I was playing valorant and randomly my keyboard stopping inputting anything all the keys and all the leds turned green and when I open synapse the color changes but it still won’t input I’ve tried everything deleting the driver I tried putting it in demo mode

Hello I recently bought the blackshark v2 headphones and I noticed that the left and right side are inverted which means i the sounds I'm supposed to hear on my right comes from my left and the same goes for other side and front and rear sides are inverted too I really hope you can help me. I am aware of a thread with similar issues and that you already sent some usefull links, but those links are outdated and no longer work (do to being related to an older synapse software version)

Hello everyone, I recently bought a Razer Mouse Dock Pro, paired it with a BASILISK V3 PRO 35K mouse, and a low battery notification appears every half hour. I tried to reinstall the drivers, the program, reconnected, nothing helped. The charge panel shows the charge is working properly

My left earpod is not charging. I have followed all the trouble shooting advice and attempted resetting with no luck. The left earpod will not charge.

Hi. Today, during normal operation (after three hours of being turned on), the RZ09-0483UEJ4 lost connection with the power supply. After a few minutes, the power supply started charging the battery again, and after a few more minutes, acrid smoke began to rise from the power supply. I immediately disconnected the power supply first from the laptop, and then unplugged it from the mains. The smoke stopped coming out of the power supply. The laptop works properly. The power supply model is RC-30-04840200. I tried reporting this issue via mysupport.razer.com but unfortunately pressing the CHAT button takes me to the top of the page and the window does not open. I have tried three different browsers (Firefox, Chrome, Edge).

Razer gold wallet disabled. How can i resolve that

Hi Guys, So here is the situation. I use my Basilisk V3 Pro on my PC and on my laptop, both of them have Razer Synapse 3 installed. I created 3 different profiles, with modified keys, macros and such. However anytime if I use my other device Razer Synapse just keeps warning me that the cloud informations are different from my local one. There would be no issue with this at all. I just keep in mind that for example my most recent settings are done on PC, so cloud data is the PC one, so if I’m using my laptop and the window pops up I just chose the Cloud option and download the newest settings. However when I do this, sometimes Synapse don’t even downloads these profiles, in fact creating a totally random profile, named “Quickprofile” or something like that, which is gettint extremely annoying at this point. So the question is how can I resolve this? How can I use these profiles on both machines without the need to sync everytime? Why can’t Synapse just sync the cloud data correctly? Or

GOOD AFTERNOON, I WOULD LIKE HELP WITH A PROBLEM I HAVE WITH MY CROMA X. IT WAS WORKING PERFECTLY BUT IT STOPPED WORKING AND NOW IT ONLY RECOGNIZES THE CROMA BUT THE GPU DOES NOT APPEAR IN THE DEVICE MANAGER. IT IS CONNECTED TO THUNDERBOLT 3 AND I HAVE ALREADY CHANGED THE CABLE FOR A NEW ONE BUT THE PROBLEM PERSISTS. I TRIED IT ON ANOTHER LAPTOP AND IT DOES THE SAME THING. I ALSO CHANGED THE GPU FOR ANOTHER ONE AND IT STILL DOES THE SAME.

Using a program called Focus Logger I have determined that Razer synapse 3 is causing Full screen Games to be pulled out of focus, while in a gaming session, and minimize instantly to desktop, without warning. It can happen after 5 minutes of gaming, or 10 minutes. Focus Logger tells me its the folder location: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host and points to Razer Synapse 3.exe. Is there anyway to stop synapse from doing this, would a full uninstall/reinstall help here? Is there an issue with windows 11 and synapse?

Hello, I am experiencing connection issues with my Razer DeathAdder V3 Pro mouse. In wireless mode, the mouse frequently disconnects and reconnects after 1-2-3 seconds. I have tried updating the firmware, but the issue persists. Can you please provide support for this? Merhaba, Razer DeathAdder V3 Pro faremle bağlantı sorunları yaşıyorum. Kablosuz modda fare sık sık 1-2-3 saniye sonra bağlantı kesiliyor ve yeniden bağlanıyor. Aygıt yazılımını güncellemeyi denedim ama sorun devam ediyor. Lütfen bu konuda destek sağlayabilir misiniz?

I have an issue with my Razer Kraken V4. The volume scroll wheel is way too sensitive. It increases the volume by 4 per increment and the scroll wheel often (but not always) does two increments between positions. So just going from one position to the next changes the volume by 8. This makes and kind of fine tuning impossible, making the scroll wheel largely unusable. Anyone knows what causes this and how to fix it?

Please Always be faster to proceed with my ordering if it. Was taking to much longer and after then it would. Be visible please help me to work on it in order for my ordering card code to be visible to me on my Gmail.

Yeni aldığım kulaklığın 7.1 surrond özelliğini aktif etmek istediğimde daha önce bu seri numarasıyla kayıt yapıldığı uyarısını aldım yardımcı olur musunuz ?

Im having an issue regarding of my verification code,

Hey all, Just today I received a Basilisk V3, opened it about 15 minutes ago and noticed that normal scrolling on the scroll wheel does not work. Pressing the mouse scroll in, switching to smooth scroll and side scrolling all works but normal scrolling doesn’t - smooth scrolling or not. I have tried: Plugging into a different USB port Closing down Synapse and trying to scroll Updating the mouse firmware Resetting the device via Synapse All to no effect. My old mouse, a Basilisk V2, scrolls just fine no problem. Any known issues/help? Or am I just returning it? Cheers.

I am writing to report a serious issue regarding counterfeit Razer products being sold on the online retailer eMAG.hu. I recently purchased a product advertised as authentic, but upon receiving and unboxing it, I discovered it is not a genuine Razer product. Product Name: Razer Orochi V2 Wireless Gaming Mouse Product Link: https://www.emag.hu/razer-orochi-v2-vezetek-nelkuli-gaming-eger-18k-dpi-ultra-konnyu-2-4-ghz-bluetooth-fekete-rz01-03730100-r3g1/pd/DD8YJKMBM/ The following issues were identified with the product: Inferior materials and components: The materials and components (e.g., the switches) used in this product are of significantly lower quality compared to an authentic Razer product. Non-genuine adapter: The adapter provided in the package is not the same as the official adapter included with authentic Razer products. Software incompatibility: The product is not recognized by Razer’s official software. Unregistered serial number: The serial number provided on the product is

Hi there, I got the RAZER Kraken Tournament Edition - Wired Gaming Headset with USB Audio Controller - Green - NASA 862029d08710727 for a few years and the fake leather on the top is falling apart. Its weird because the part on the ear is complety fine. Anyone got that problem ? Can’t find a link to contact support. Thanks

My Tournament Edition controller randomly disconnects midgame, making it absolutely unusable. I saw that there has been discussion about this a few months ago, has a fix been found or do I need to refund this controller? I don’t use rumble on my controller and have never had it on.

I bought a Razer Blade 14 (2025) and went through all the step to get Game Pass but they don’t show up and it says “Your device did not come with anything” or something like that and I can’t redeem it