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Razer Support

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40862 Threads

PapayaWhiplabauto306
PapayaWhiplabauto306Insider Mini
asked in Razer Support

Razer Nommo v2 subwoofer and support

I am having issues that a lot of other people are having with the nommo v2 subwoofers. No matter what i do they never connect. Hard resets, power cycling, can't force a firmware update, anything. Their support website is not real. Any suggestions would be helpful. 

0
PapayaWhiplabauto306
19 hours ago
A
antolukyInsider Mini
asked in Razer Support

snap tap not found

hi i just brought the huntsman v3 pro and i can't activate snap tap with fn + shift and the snap tap option didnt appear too in the razer synapse (the keyboard is up to date), How can I fix this problem?

3
S
20 hours ago
Citronupretro670
Citronupretro670Insider Mini
asked in Razer Support

Snap tap does not work on Huntsman v3 pro mini

I updated the firmware and now shift is even light up when pressing the fn key. Yet it does  not activate snap tap and it also doesnt show up in synapse.

1
S
20 hours ago
B
b1k3rdude
asked in Razer Support

Mouse Scroll Wheel Jumps Up and Down

I've been using Razer DeathAdder Essential mouse for couple of months and lately when I try to use scroll wheel it started to jump up and down. Its happening in all browsers and games. If I try to scroll down the direction in the application I am using at the time will jumps  up then 1 down (and vice versa) chaotically.As per the razer support article for this issue I have done all the following to no avail -Tested in another USB socket. Checked the firmware. Windows and nvidia driver are already upto date. Used a hand blower that I use for blowing out dust from inside the PC, on the gaps between and around the wheel. I dont run Synapse or any other Razor related bloatware in the background - its a mouse.As an engineer, this to me ‘looks and feels’ like a sensor error on the mouse, I did post aanother thread for this issue but its not longer visible?! 

9
R
22 hours ago
TIGERSEYEbitIndigo829
TIGERSEYEbitIndigo829Insider Mini
asked in Razer Support

Is it possible to replace the microphone in headphones Razer kraken v3

Hello, I want to replace the microphone in my Headphones because I don’t like the sound the microphone produces, can I replace it with another one?

0
TIGERSEYEbitIndigo829
23 hours ago
B
beanman2Insider Mini
asked in Razer Support

I've had the Razer Kraken v3 for about a year now and it broke.

The sound and mic all work fine until it randomly cuts out and freezes my pc, keep in mind I’ve tried different ports and the same ports work completely fine with other devices, and I noticed that on the right earcup where the led Razer logo is it is pushed in and moves around when I move the headset but I’m not sure how that would even happen, the other earcup was completely normal and when I tried pushing on the led logo it stayed there completely solid, I’m not sure what to do.

0
B
1 day ago
M
micronick304Insider Mini
asked in Razer Support

Viper mini scroll button not working

I have had a Razer Viper Mini mouse for about 2 years, however recently the scroll wheel button has not been working correctly.  The button needs to be pressed extremely hard in order to register.

1
Razer.sushi.boi
1 day ago
R
RazerMouseandKeyboardInsider Mini
asked in Razer Support

Dock not lighting after Synapse update

Razer charging Dock stopped lighting after Razer s/w update. Mouse does work. Dock will flash green after a while,  and then stop. If I unplug the usb dongle the light on the base will flash green for one second. I am not sure it is charging. approx. 5 volts at magnetic connectors. Besides the update, no changes were made.

0
R
1 day ago
TealDeerbizbuzz611
TealDeerbizbuzz611Insider Mini
asked in Razer Support

Razer Mamba Elite onboard memory not working (I think)

When I close synapse my color settings go away, even tho I have that profile saved to onboard memory. Is this what’s supposed to happen, and is there a fix.

0
TealDeerbizbuzz611
1 day ago
P
pop0tiInsider Mini
posted in Razer Support

Mouse polling rate on Synapse 3 has a serious problem

Since the last update of Synapse 3, there is a bug with the polling rate of my mouse, even if it’s set to 1000Hz, 4000Hz or 8000Hz, after a while it falls back to 500Hz while the desired polling rate is still active in Synapse, same story when I restart the PC.I’m forced each time to open Synapse to select another polling rate for the first time and put back the desired one to reactivate it.I can tell you that it is really very frustrating during a game, especially in competitive.I’m here to share this problem, and I know that I’m not the only one.Razer's hardware quality is good, but the software quality is a disaster.You must be professional with your updates and especially offer the possibility of installing previous versions of Synapse in case there are bugs of this kind.I hope this is not a strategy to force us to buy a new version of the mouse, I currently have the Viper V2 Pro and as luck would have it when the V3 Pro version just came out, this problem occurs.I will buy a mouse

0
P
1 day ago
Samyelh
SamyelhInsider Mini
asked in Razer Support

how to request a guarantee?

hello, I would like to request a guarantee because the microphone of my headset bought 2 days ago does not work very well how can I request a guarantee thank you

0
Samyelh
1 day ago
E
easyGlitterFIRE OPAL035Insider Mini
asked in Razer Support

Razer Nari Ultimate Disconnecting when starting game or playing video

I have a problem with my nari ultimate headset.After getting out of the wireless range of the dongle and re-entering it, my headset has trouble connecting to the dongle.Now i tried all this bloatware like Dongle Recovery tool and NariUltimatePairingUtility but as long as i don’t play any sound everything seems fine.If i start a game or play a video on youtube the problems begin.I’m getting sick and tired of you razer, really

0
E
1 day ago
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lrjarvisInsider Mini
asked in Razer Support

Barracuda X stop connecting to dongle

I bought this headset in April 2024. It has stopped connecting to the dongle and constantly flashes blue, then it will turn off. This is extremely frustrating considering the amount of time I’ve had it 

0
L
1 day ago
greatAMETHYSTAmber588
greatAMETHYSTAmber588Insider Mini
asked in Razer Support

Razer Gold Usd Kullanamıyorum

Benim Razer Gold hesabımda TL kodlarını kullanabilirken USD kodlarını kullanamıyorum bu konuda mağdurum. Nedenini açıksanız veya yardımcı olabilirseniz sevinirim. İyi günler. 

0
greatAMETHYSTAmber588
1 day ago
GOGreensideeasy917
GOGreensideeasy917Insider Mini
asked in Razer Support

razer barracuda x no bluetooh luz azul

Me compre los razer barracuda x todo hiva bien, hasta que decidi conectar el cable jack desde ese momento comenzo a fallar, aparecio una luz azul constante y no se puede conectar el bluetooh, ni siquiera suena que prende o se apaga los audifonos,  la unica forma que tengo es por puerto jack, alguna solucion? 

2
CocosTristes
1 day ago
rejanplays77
rejanplays77Insider Mini
asked in Razer Support

how to downgrade bios on Razer blade 15 2020 base?

I have Razer blade 15 2020 base model and I want to downgrade bios. I could not find any answers and solutions. The utility  program does not allow you to downgrade so can anyone help ??

1
LiLmEgZ
1 day ago
TrolleyGreyfreshboard760
TrolleyGreyfreshboard760Insider Mini
asked in Razer Support

Razer Blade 14, 14 months old - Won’t turn on

Hi,As the title says I purchased a Razer 14 (RZ09-0427NEA3) in Nov 2022. I’m looking for some help from the support team. Last week it to my surprise it wouldn’t power up. Ive tried all the suggested power cycling. I’m very used to having to do this as this laptop has always been a bit strange with the screen not always coming on when booting. When I went to raise a support ticket and provided my serial number the system informed me that it wasn’t under warranty. Considering it is only two months outside this period and it cost me nearly $4K is there anything you can do to help me with this? 

2
K
1 day ago
jazepol
jazepol
asked in Razer Support

Nari Ultimate repeatedly disconnecting and reconnecting

My Nari Ultimate headphones keep on disconnecting and reconnecting whenever I play audio on it. I tried everything like the pairing utility and recovery tools, but they didn’t work. Can you please help me fix this?

0
jazepol
1 day ago
Pumpkincovefast753
Pumpkincovefast753Insider Mini
posted in Razer Support

activation code

I bought headphones. I registered. I uploaded the proof of product, but I did not receive the activation code. Can you please help?

0
Pumpkincovefast753
1 day ago
Pumpkincovefast753
Pumpkincovefast753Insider Mini
asked in Razer Support

activation code

I bought headphones. I registered. I uploaded the proof of product, but I did not receive the activation code. Can you please help?

0
Pumpkincovefast753
1 day ago
D
Dasamuel22Insider Mini
posted in Razer Support

I mistakenly scratched off the last 5 numbers on the $175 Razar gold card I purchased last night,

 Good Day , I mistakenly scratched off the last 5 numbers on the $175 Razar gold card I purchased last night, I have the receipt and the serial number , would you please help me 

1
Razer.sushi.boi
1 day ago
T
topdeveloper
posted in Razer Support

My left CTRL key is not working sometimes

Hello I purchased Razerwindow v3 tenkeyless Keyboard. it was expensive one. But left CTRL key is not working sometimes. I am a programmer, so I use that key many times. L-CTRL key is not working once a minute or 30 seconds, randomly. I am not sure why. the other keyboards work well. I tested. only this keyboard doesn't work well. Could you tell me the reason?

3
SoulMatt
1 day ago
Miguel675
Miguel675Insider Mini
posted in Razer Support

monedero desactivado

 

0
Miguel675
1 day ago
imfromthefutura
imfromthefuturaInsider Mini
asked in Razer Support

Razer Kiyo Pro firmware

I recently needed to use my Kiyo Pro again. I plugged it in cause it used to always act so buggy and I figured there would be a firmware update by now. There is it’s currently on 1.0.3 and now 1.5 is available. HOWEVER when I download the firmware updater after it recognizes it it says that I have to contact Razer Customer Support to update. I go through the support to contact but after putting my serial number in it says it’s no longer eligible for support. WTF This might have been the most pointless $150 I ever spent on a webcam. How am I supposed to update this thing and get it working? 

15
L
1 day ago
networkradioBlueGray950
networkradioBlueGray950Insider Mini
asked in Razer Support

Warranty Razor Naga

Hello,I purchased a Razor Naga Left Handed Edition from France on September 5 2021, with the RazerCare Elite For Mice and 2 buttons of my mouse do not work since one month, how can I request a replacement or repair?I just registered my mouse thinking I could then get the warranty but I can't find where.I use google translate, sorry ^^’.Thanks for your help.

1
Razer.sushi.boi
1 day ago

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