Razer Support

Hello Razer Support,I lost the wireless USB dongle for my Razer DeathAdder V3 Pro.I would like to know if I can get a replacement dongle and where I can purchase one. If there is another way to use the mouse wirelessly without the original dongle, please let me know as well.Thank you for your assistance.

Cześć, zgubiłem klucz sprzętowy do słuchawek RZ04-0453. Znalazłem produkt na stronie pomocy technicznej Razer, ale nie otrzymałem odpowiedzi. Nie udało mi się wysłać wiadomości do pomocy technicznej. Nadal nie ma odpowiedzi. Czy jest jakiś sposób, żeby go zdobyć, czy po prostu kupić nowe słuchawki? Czekam już 2 miesiące. 

Hi I lost my dongle for RZ04-0453. I found the product on Razer support page but No answer no nothing o send message to support still no answer is it any way to get it or only buy new headphones I waiting 2 months now 

I have the Razor audio set up app on my xbox. I have followed all the steps to connect my blackshark v3 pro headset. Yet it does not connect… When I turn on my headset to connect my headset, it says that its trying to connect but it never does… Please help, any advice would be appreciated.

i tried turning my controller on while plugged in and unplugged the USB C to use the wireless dongle instead. as soon as it was unplugged it shut off and hasnt come on since. my computer recognizes when its plugged in again but still wont turn on or anything. It wont show up on the controller app either to look for updates or anything.

Hello Guys i have a Huge Problem u bought a Razer Blade 14 on Ebay and wanted to update the BIOS but after the update my secure boot isnt working anymore ;( is there a fis for it ? pls help

Looks like I’m having the same problems as most I see on here. My black sharks are 6 months old and will no longer hold a charge serial Number 862543D38800267has anyone found a fix or an i just out of luck i didn’t get the insurance from target where I bought them

Hi, My Razer Viiper Signature Edition does not charge at all and wont go past 0% even though it has been left hours charging by cable.       Very Frustrating and i have looked for other threads but I cant find anything that helps.   I have the latest firmware etc.   For such an expensive mouse this should not happen. 

The razer login window vanishes when I try to login to use the software.

On my Razer Huntsman V3 Pro (ISO layout), the main Enter key doesn't trigger Ripple or Reactive effects (Quick Effects and Chroma Studio), while every other key and Numpad Enter work fine, Static lighting and actuation detection on Enter are normal, and reinstalling Synapse 4 didn't help.

I'm posting this to see if anyone else with a Huntsman V3 Pro Mini is experiencing the same issue. My Huntsman V3 Pro Mini is detected correctly by Synapse and Chroma Studio. The keyboard functions normally, and Quick Effects work without any issues.However, when I switch to Advanced Effects / Chroma Studio, I am unable to edit per-key RGB lighting. The color selection controls are greyed out and display the prohibited symbol (circle with a slash). As a result, I cannot assign custom colors to individual keys.

I recently updated my headset and dongle to the latest firmware, 1.4.4. After that, the dongle no longer works. My headset can still connect to my computer over Bluetooth. I tried the pairing utility, that didn’t fix the issue.

I got a new pulsar meiy glasspad and with low and medium Lift off distance the sensor stops tracking and stutters sometimes. I’ve tried updating firmware, fix is using High LOD but I’d rather not use high lod because its harder to do long swipes.

Hi,I'd like to suggest a different approach to the onboard memory problem. Insteadof putting storage into every individual device, it would make more sense if thewhole setup shared one central store - so that everything I own lights upcorrectly the moment I power on, without waiting for Windows or Synapse.My setup: BlackWidow V4 Pro, Basilisk V3 Pro, Mouse Dock Pro, Base StationChroma, Hanbo AIO 240mm, PWM PC Fan Controller, Chroma Addressable RGBController, Tomahawk ATX, Leviathan V2, Goliathus Extended Chroma, Monitor StandChroma and Raptor 27.The BlackWidow V4 Pro does have onboard memory - but only 4 slots, and only forkey mappings, DPI and polling rate. The lighting still comes from the PC.Everything else has no storage at all. So on a cold boot I get a visiblyhalf-working state: one keyboard in its stored colour, and twelve other deviceseither dark or showing the default rainbow effect, until Synapse boots and pushesthe real profile.That half-working state is the reason for this

hello i need a new subwoofer cable for my Leviathan v2 pro  moved my about and seen the jack pin is bent does anyone know where i can get another one from ?

Hello, I have a brand-new Razer BlackWidow V4 Low Profile HyperSpeed Orange switches and I am experiencing an issue that I need help resolving.When I switch to wireless mode, the keyboard starts experiencing severe, random key ghosting and input spamming like: The Spacebar acts as if it is constantly being held down. It randomly triggers Windows key shortcuts (e.g., Windows Key + random characters), launching various applications. Pressing a single alphanumeric key types that same character 5 or 6 times in a row. When I switch to wired mode, none of these issues occur.The same thing happened a few days ago when I toggled from wired to wireless mode during an active Windows session. Rebooting Windows while in wireless mode temporarily resolved it until today. Frankly, I expect a keyboard at this price tag to switch seamlessly between wired and wireless modes without requiring a system restart.Some notes: I also use a Razer Naga wireless mouse. The wireless dongle is positioned rig

Hello,I'm running into an issue where, as soon as I launch the Razer application, the space and Esc keys on my keyboard stop responding properly. (There might be other keys affected too, but I haven't tested them yet.)Has anyone else experienced this problem?Thanks in advance,

Some keys on my keyboard (Razer Ornata V3 X) randomly stopped working. I udated my windows version and restarted my pc, and that fixed it. However about an hour later the same keys randomly stopped working again. I deleted and reinstalled Razer Synapse and updated my drivers, and restared my pc, yet they continue to not work.The affected keys are F1, F2, F8, F9, tilde, 6 in the number row, plus and minus in the number row, p, left control, insert, home, age up, delete, and the plus on the numbers on the right side of the keyboard.

 Hello My Razer Blade Pro 17 (Early 2021, will not charge past 63%.Timeline: I reset Windows, then installed a new battery, which charged to 100%. A few weeks later it began stopping at exactly 63% while plugged in. Windows still shows "charging."Test results at 63%, with the laptop plugged in:- PowerOnline = True, Charging = False, Discharging = False, ChargeRate = 0, DischargeRate = 0, RemainingCapacity = 44,213 mWh (about 62.6%), Voltage = 16,603 mV.- Battery report: full charge capacity 70,624 mWh against design capacity 70,578 mWh. BIOS version is 1.03 (Feb 2021).- The laptop charges quickly from 0% to 63%, so the charger and charging circuit work.- The result is the same with the laptop shut down completely and charging, so it is not caused by Windows or software.- Synapse 4 has no battery tab for my model, and Synapse 3 is no longer available to me.Questions:1. Does this model have a charge limit set in firmware, and how can I clear it?2. Is there a BIOS or firmware update that

Hello, i wanna change my email in razer id. My old email was wrong

I recently bought this mouse and I’ve only used it for a single day, my mouse has turned red, and is no longer able to connect to my pc. I have tried every thread and support system that I have found and I cannot get my mouse to reconnect to my pc.

I’ve had this headset for around 5 days now it was never able to charge it no matter what. I’ve tried wall outlets, my PC, different cords, and the cord it came with. Anytime it was plugged in it would be a solid red light. Today it died, and now I’m stuck. Plugging it into my PC will cause it to automatically power on, turn off, then try again forever. I am unable to update the firmware or factory reset it because it only appears on Razer Synapse when connected through dongle.

Hi, I need help with my Razer headset. I bought it only 3 days ago, and it was working perfectly until today.Earlier today, the audio suddenly became extremely quiet. The volume was much lower than it normally was, even though my Windows volume was turned up. I checked my sound settings and tried restarting my PC, but the volume stayed very low.I then checked Razer Synapse, and I noticed that my headset was no longer showing up in the Razer app. I also checked Device Manager, including the hidden devices, but I could not find a Razer headset listed there.I have already restarted my PC and tried reinstalling the Realtek audio driver, but the problem is still happening. The headset is connected through the 3.5 mm audio jack.Since the headset is only 3 days old and was working normally before this happened, I would like help figuring out why the volume suddenly became extremely low and why the headset is no longer appearing in the Razer app.Thank you.

Dear Razer Team,   Hello, I am a loyal user from China. I absolutely love your Razer Naga Trinity with the 7-button circular side panel.     I have been using this mouse continuously for 4 years. Recently, the side panel started having connection issues — it occasionally disconnects during use, and I have to remove and reattach it to make it work again. This has been really frustrating.   I searched online recently and discovered that the Naga Trinity has been discontinued. Moreover, the new Naga V2 series you released one or two years ago does not offer the 7-button circular side panel that I need. This has left me feeling very distressed and helpless. I have already bought two second-hand mice with the 7-button circular side panels, but I don’t know how much longer they will last.   This 7-button circular side panel is simply perfect for me: it has a round non-slip rest in the center for my thumb, and the seven buttons are tightly arranged with excellent tactile feedback, making them

Hello, My tab key won’t change color to same color that is set on all other keys. For example if i set color to white my tab is pink, however setting color to blue works fine, if i set it to green then all of a sudden it’s dark purple. Another thing is that when i turn off lightning at all keys: esc, tilda, tab, caps are still little lite up. I tried to reinstall drivers, reset keyboard to factory settings, reinstalling synapse etc.