Razer Support

I’m experiencing a strange battery drain issue with my Razer Viper V4 Pro. I charged it to 100%, and turn it off the mouse for a while. When I turned it back on, the battery had dropped to 80%.Is it normal for the battery to drain this much while the mouse is completely powered off? Has anyone else encountered this or found a fix? i already update to the new firmware v1.02.01_r2Thanks in advance!

I’ve had many cases with the support team by now, they have sent me 5 keyboards or so, all of them doing the same.We finally agreed on a new type of keyboard a huntsman instead.But the shipping department failed and sent me yet another blackwidow.. I am really just wondering, how the F can the product be so bad?! Why is it this faulty, over time it gets even worse..

This message is to the Razer Company. Ever since the last razer synapse update my Razer Freyja’s haptics has stopped working (my freyja is not broken). I’ve done everything in my power to fix this issue, even sending my freyja to you guys for a replacement just to get the new one and have the SAME ISSUE! Upon further inspection I’ve come to the conclusion that this is a software issue and many others also have the same problem. We all spent our hard earned money to support your company as well as enjoy this unique experience  and we think its only fair your create an update ASAP to address and solve this major issue. Please response in a timely fashion to inform us of your plans to fix this. Please don’t earn a bad rep off of a simple fix. 

Razer bsk v3 pro dongle can use for bsk v3 35k ?

I’m experiencing a serious display issue on my laptop that has progressively become worse over time.At first, a single flickering line appeared at the very bottom of the screen. After some time, more flickering lines started appearing in the lower area of the display. Later, a horizontal band in the middle of the screen also began flickering.Eventually, the entire lower half of the screen stopped displaying properly. Interestingly, when the screen shows bright or white content, the display becomes partially usable again and even the previously black lower area appears more normal. However, on dark backgrounds, the lower half becomes almost completely black or heavily distorted.Recently the issue has become worse — now even on fully white or bright screens the lower half is no longer displayed correctly. If I switch back to a dark screen, the problem immediately returns.This issue is also visible in the BIOS screen, so it does not appear to be related to W

I have purchased a new Blackshark v2 X version 3.5mm, the product is activated, but I do not understand where I can get the 7.1 Surround Sound activation code. There are no new messages in my inbox

My mice isn’t working and i want to replace the pcb or the sensor that isn’t working, but i don’t know where to buy it.

Razer Wolverine V3 Tournament Edition Wired started malfunctioning while playing games today, response slowed, then stick drift happened, then it just turned off. It is nearly brand new, bought it in February of this year, doesnt even have any grime build up yet. Wont turn back on, have tried all usb ports, have tried all solutions found in google searches. USB cable is snug as a bug in a rug, but that didnt stop me from seeing if it was loose and checking to see if it needed a certain angle or something, it didnt. Flat out stopped working, wont turn back on. I use it on PC and my other controllers still work so its just this one.

My one-year-old white Razer Huntsman V3 Pro TKL keyboard appears to be stuck in what I suspect is a demo mode. This issue appears after starting PC post a power outage, and also occurs when starting my computer from a complete shutdown. I have tested this on two separate desktop PCs with the same result.Immediately out of the box, the keyboard is recognized by Razer Synapse 4/3. I can change the lighting effects, switch profiles, and the volume scroll wheel functions perfectly. However, none of the keys register any input.I have already attempted the following troubleshooting steps to no avail: * Connecting to Multiple PCs: The issue persists across two different computers. * Software Reset: I have tried resetting the keyboard through both Synapse 4 and by installing and using Synapse 3. * Firmware Update: The keyboard is already on the latest firmware version (v1.04.00_r1), so an update was not possible. * Demo Mode Exit Combination: I have tried

I had bought the Razer Barracuda X headset and lost the dongle while moving, is there anyway to get a replacement ?

Hey y’all!I recently discovered the dongle for my Turret mouse and keyboard is missing. Due to cats, I believe there is very little chance of it ever being found again. How can I go about getting a replacement? I didn’t see one available on the replacement product section of the webpage.Thanks!

Hi, i’ve been trying to get support for this issue for a long time and i did recieve a response finally, but it didn’t actually address my problem.  Instead of Renewing the ticket, i decided to try elsewhere.    I own this stream controller, the original one with more controls that was like a loupedeck live.     I don’t know if this problem affects anything other than my device.   The razer synapse plugin for this thing stopped working when i updated to synapse 4, so meaning that it’s unable to communicate with anything of my razer products.   it works as intended with everything else that i use with it, but no synapse functionality at all.   i don’t have any way of testing the other razer plugins, but i would just assume they haven’t been maintained either.   This has been an issue for so long.   reverting back to a previous version of synapse seems to be intentionally prevented, which i consider to be pretty shady development tactics.  i wonder idly what would motiva

Здравствуйте, при регистрации серийного номера наушников возникает ошибка, и система сообщает, что серийный номер уже зарегистрирован.

I noticed that, after the initial driver updates and after opening the box: Adjusting the the thermal throttling definitely changed how the computer reacts, as well as prevents the system crash that randomly happens when the pickiness decides to restart the Kernal permissions.  

Hello,About two weeks after purchasing my Basilisk v3 mouse, I noticed an issue with the scroll wheel. When switching between tactile mode and free-spin mode, the mouse never returns to tactile.When I press the button on the mouse, I can see the setting correctly toggling between both modes in Razer Synapse, but the wheel itself stays in free-spin mode regardless.I have already tried the following steps without success: Changing the USB port Reinstalling Razer Synapse and the full Razer suite Restarting my computer Creating a new profile and switching between them This is particularly frustrating since the free-spin mode is extremely sensitive, and even moving the mouse quickly makes the wheel spin unintentionally.Is there a way to fix this issue without opening the mouse (as I would like to keep the warranty intact)?Thank you for your help.

I know my gamepad is an older version but is there anyway to upgrade this PC keypad so it no longer lags?

I am hoping to keep this short, but I doubt it.I am beyond angry and frustrated with Razer support right now.  Literally a dozen support agents and not one of them has been helpful.  I know there are reports about the “legendary” bad customer service, but I am beside myself as to how bad it has gotten.  I can’t get a straight answer on anything.  But the answers I got have been...infuriating.Let me just focus on the most recent issue.  I reinstalled Razer Synapse 2.0 on a Windows 7 repair.  I am also using Synapse 2.0 on Windows 10 machines, including a new build.  Synapse 2.0 was working fine at one point in the past for a while on that W7 machine.  I have a ton of Synapse 2.0 compatible devices so I need 2.0 to use these devices properly.  Synapse 2.0 worked easy without any issues on the new Windows 10 build and after the Windows 7 repair, we were able to get Synapse 2.0 to work on that machine as well.  Full functionality is present and no complaints

I want to do touchpad clicks to display a scoreboard or full map in Call of Duty, but I understand that I need to recognize the Raiju as PS5 Controller. Is there anyway to do so?

Hello,I’m having an issue with Virtual Ring Light. When I try to launch the application, it either doesn’t open or asks me to register my product even though I have already registered it on the official website.Here’s what I’ve tried so far:Restarting my computer Reinstalling the software Checking my internet connection Logging back into my accountThe issue still persists.Has anyone experienced this problem or found a solution?Thanks in advance for your help!

I’ve been using a Razer Tartarus for about 3 years now and am absolutely loving it - it’s a great device that is extremely customizable via Synapse and saves a lot of unnecessary wrist-flicking with the mouse. I haven’t had any issues with it whatsoever… until now. I recently downloaded Diablo IV. I had played Diablo and Diablo II back in the day on a mouse and keyboard, and it was fine at the time because it was all I knew, but I played Diablo III on console and the controller actually felt better than just mouse and keyboard, although there were certain things that were a pain to do. With Diablo IV, I’ve reverted to the PC. I tried playing Diablo IV with the mouse and keyboard and it just felt… off… having to click to move. Sadly, for whatever reason, Diablo IV does not currently support WASD movement, so my current options are either (i) play on my mouse and keyboard (using my mouse to click where I want to go) or (ii) hook up one of my controllers to my PC and play

I am writing to report a critical issue caused by a recent firmware update for my Razer mouse. Immediately after installing the update, the device became unusable. The cursor now moves slowly and erratically in a diagonal direction on its own, without any user input, making normal operation impossible.Prior to the firmware update, the mouse was functioning perfectly with no hardware or performance issues. I have attempted basic troubleshooting steps including reconnecting the device, restarting my system, testing on another computer, and reinstalling drivers, but the issue persists. This strongly suggests the firmware update has corrupted the device functionality.This situation has effectively “bricked” the mouse and disrupted my work. I expect a prompt resolution, whether through a firmware rollback tool, a patch to fix the issue, or a replacement if the device cannot be restored.Please advise on the next steps as soon as possible. I am available to provide add

I purchased a new Razer Blade 16 2026 on April 24th and it will not boot up.  Green slow blinking light but no display.  Keyboard is lit.   An external display does not work.  I have  a case  number (removed for security purposes)     I have responded to the few emails I received and have done all that they asked.  I have not heard back in 2 days.  I need help fixing or replacing the laptop.   I saw another post on the forum that seemed to be the same laptop and problem but I could not respond to it as commenting was closed.   I am loosing sleep over this as it was very expensive and it does not turn on.  

My laptop randomly turned off and would not turn back on. It was plugged into the charger and seemed to be working perfectly fine for 10 minutes prior to shutting off. Then the laptop would not turn back on so I followed the steps in the razer video at https://youtu.be/GF6XRX4z32s?si=Z-af9r-beDNmwCM8 but after holding the power button on for 10 seconds with the charger plugged in, the laptop made a popping sound and smoked started coming out of the main vent at the base of the monitor. Has this happened to anyone else? Can someone please help me? Is there a razer support person who could tell me what my options are? Thanks in advance.

I just ordered a Headphone stand from you. But I just realised my current one still works. Is it possible to cancel it even though I did not use my Razer account to order it? My order number is RZSGWP [removed by moderator] .I would like to add that I am also a regular Razer customer.

So I have a (macro) turbo mode for left clicking on my Mouse. This turbo also works everywhere else except for when I open Minecraft, the clicks only barely or not work at all same for a double Click macro. Like I said it works everywhere else except Minecraft. Does anyone know how to fix this? Please?