Razer Support

The Axon wallpaper does not cover my taskbar. Please Help!

The activation code for 7.1 surround sound does not arrive by email after registering the headphones in razer

Hello, I am trying to find the 7.1 sound activation code, but there is nothing Can somone help me? I have registered my BLACKSHARK v2 X to my razor app but i don’t know what to do for my activvasion code

i never activated the code, because i never knew that i could, now my box is at france and i m in brazil, can i get the original activation code ? i need the code for my razer kraken v3 pro

I’d been using my Kiyo without issue for a long time. One time I was in a video call and it made a weird grinding noise and then went totally out of focus. I tried unplugging it and plugging it back in, and it reported available to my computer again, but once I selected it the ring light came on at a kind of pulse-y half brightness and then it disappears from the cameras list. I tried letting it sit unplugged for a week and the problem still persists. Tried multiple computers, ports, etc. Normally my Razer accessories last forever. Is there anything I can do to get this functioning again?

Bonjour, je suis étudiant et je travaille avec mon Razer Blade 15 pour préparer mes examens. Alors que j'étudiais et que je faisais des QCM, mon écran est devenu noir. J'ai essayé d'éteindre mon ordinateur portable et de le rallumer, cela n'a pas fonctionné. Lorsque j'appuie sur le bouton d'alimentation, tout fonctionne : les touches s'allument, le son de lancement de Windows apparaît, lorsque je connecte le portable à un écran externe, je peux utiliser mon ordinateur comme avant, ... DONC TOUT FONCTIONNE mais pas l'écran. L'écran reste noir. J'ai essayé d'appliquer les conseils de cette URL : https://mysupport.razer.com/app/answers/detail/a_id/5586. Les deux premiers conseils ne fonctionnent pas et je n'ai pas fait les deux derniers. Je ne veux pas essayer la solution qui propose de reboot l'ordinateur car j'ai peur de ne pas y arriver. Quelqu'un a-t-il rencontré le même problème ? Merci de votre aide

Hey, the dongle (2.4Gz/bluetooth) of my keyboard Pro Type Ultra is broken and doesn’t allow connection anymore. Is there any way to replace the dongle and to pair it again with the keyboard ? Thx !

Hi, as a student I am working with my Razer Blade 15 to prepare my exams. While I was studying and doing some MCQ’s, my screen just turned black. I tried to switch off my laptop and turned it back on, it didn’t work. When I put on the power button, everything works : keys are lighting up, the windows sounds appears, when I link the laptop to an external screen, I can use my computer as before, … SO EVERYTHING WORKS but the screen doesn’t. The screen remains black. I tried to apply tips from this URL : https://mysupport.razer.com/app/answers/detail/a_id/5586. The two first tips don’t work and I haven’t done the last two. I don’t want to try the solution that proposes to reboot the computer because I am scared not to be able to succeed. Has anybody experienced the same issue ? Thanks for your help

I did not find an activation code in my case please send to me in this email> heardff3@gmail.com

Hey everyone, I've been battling a frustrating issue with my Razer Kraken V4 Pro for the past days, and after trying every common troubleshooting step, I finally found the solution! I wanted to share it immediately for anyone else experiencing similar problems, as it's easily overlooked. My Problem: My Razer Kraken V4 Pro headset was not being detected by Razer Synapse, showing as "off or not connected with a red icon" in the Synapse interface. The OLED display on the headset was on, but showed no sound information or proper connection status. When powering on the headset, it would say "Power on, pairing..." but never actually connect wirelessly to my PC for audio/full functionality. Basic audio worked when connected directly via the USB cable, but not wireless functionality. Synapse would even sometimes say "pairing successful" from the pairing utility, but the headset still wouldn't work wirelessly. What I Tried (and didn't work): Restarting my PC multiple times. Trying different USB

I tried to shut down my computer, but the Razer App Engine windows is causing issues and preventing the computer from shutting down. Can you help me correct this?

What's the deal with razer and xbox. Your controller app and audio app does not work and based on reviews has not worked for a long time. How are you all still allowed to sell products to us?

registered. purchased at eb games January 2025.. what is the best fastest way to have this stick fixed replaced

Hi everyone, I'm experiencing an issue with my laptop where the blue color of the LED for the "L" letter is not functioning, leaving only the red and green colors operational. This affects the overall color combinations displayed. The laptop was purchased in 2022 and is now out of warranty. Steps I've taken: Updated Windows (including optional updates). Updated the BIOS. Despite these updates, the problem persists, leading me to suspect a hardware issue or an undetectable driver problem. Questions: How can I confirm this is a hardware issue? If confirmed, is it possible to purchase a replacement for the specific LED component? Any guidance on resolving this issue or advice on next steps would be greatly appreciated. Thank you!

I am trying to register my Razer Kraken V4X Which i bought recently, June 29 2025, and i inputed the serial number and product number and the prrof of purchase and the date of purchase. However it says “ Unrecognized Serial Number Please double-check similar characters such as: "I" and "1" "O" and "0" “ Please help razer admins.

Hello together, I am using Windows 11 23h2 with 2 accounts, admin and standard user account. I am logged in in standard user and when installing applications it prompts for admin password. I am using Razer Synapse 3 at the moment for my Razer Deathadder v2. The synapse software now offers me to upgrade to Synapse 4. When trying to update over Synapse 3 the update does not start. Installation method 1: Then I downloaded the latest installer, installed it from a standard windows user account with no admin right and when prompted during installation I entered credentials for admin user account. The installation succeeded, but also failed, due to the fact, when it tries to start a file, that is located in admin user account directory, which cannot be accessed by standard user account. When trying to start Razer Synapse 4 it manually it always prompts for admin password and due to that, the application does not start automatically when booting windows. Installation method 2: I found out tha

I have to tell you this is the most trash company Ive ever had the pleasure of needing to rely on in order to do my job to put food on the table. this is the 2nd time this is happened and on a WHOLE NEW LAPTOP.I couldn't fix it last time it happened I’m running out of new computers.I effn hate these people. Can’t register a 150 dollar piece of tech because I can’t remember the EXACT TIME AND DATE of my purchase. God I really hate these ppl. Anyone know how to get it to detect? I can hear, it shows up in device manager, its not picking up audio, can’t record my voice, can not use mic. Does not detect device in synapse, no control over EQ except on the device itself. I appreciate whoever helps in advance.

I just bought this headset today and when plugged in the headset works fine but as soon as i try to pair with dongle i get nothing. I was just going to return but i do like the quality of the headset so trying tech support first.

How to buy a "Space Thx" key if I am from Mexico and a US telephone number is required. It does not let me do it from my real country because the page says "Error 404" when I try to load the purchase window. Thanks for reading.

My razer blackshark v2 pro xbox were working just fine a couple of days ago and we’re perfectly fine. Yesterday it just stopped working and no longer connects to my xbox. If I put it in pairing mode and it connects to my phone and works fine. No matter what I try they just won’t connect to my Xbox anymore. When I try to contact razer support it never lets me chat with them it just continuously loads.

Hello, while trying to register my Razer Blackshark V2X product that I purchased from the N11 website to Razer ID, I receive the error that this product has been registered before. I am ready to send any attachments such as proof of purchase, invoice and product box images. I would like to get help about my problem.

Hi! I bought Razer Hammerhead true wireless PRO headphones, installed the Razer Audio application on my phone, ordinary Bluetooth sees the headphones, and immediately connects to them, but the application does not see! I turned on geolocation, gave all the permissions on the phone, but it still doesn't see the headphones! How do I connect headphones to the app on my phone?

Hello! I am having the same issue as detailed in the two posts linked at the bottom. Last night, I turned my headset off as per usual, and connected it to USB to charge (which worked just fine 24 hours ago). When I went to use it this morning, I unplugged it and held the power button for a few seconds like I normally do, however instead of indicating that it had connected to my dongle by beeping, it just turned off instead. To be clear, the power LED goes solid green for one second, very quickly blinks to another solid green, like normal, but then blinks green once and immediately cuts power. I also don’t get a yellow light anymore when the headset is connected to my PC and powered off. I didn’t check if that showed up last night. In Synapse 4 (Windows 11), the headset shows as connected, but powered off. Since it’s powered off, I can’t access any of the device’s settings, either. My OS and drivers are updated, and I’ve even tried charging the headset using a wall plug, but I got the s

Hi …. before i buy: Does a Razer Stream Controller X work with Win and or Lwin or Rwin keys in a macro? Example Lwin+T? A Razer Tartarus does, alas with no editable display. I understand that the software is not Synapse 3 or 4, but from Loopdeck or Elgato Streamdeck. Streamdeck cannot handle Lwin in a macro.

Hej, untill yesterday my Kraken v3 pro worked fine without any issues, today, i wanted to start them and the green light lights up once long, then blinks once and turns off.I tried on a different machine, i tried charging it, but i cant even get it to start so i can turn it off again (in case it is actually on)...Anyone got any idea hwo to solve this? I only “recently” bought the headset (couple of months ago). Cant be that the battery is already dead?