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10000 Threads
DeepRubybuzznexus246
DeepRubybuzznexus246Insider Mini
asked in Razer Support
mice repair after warranty finish

my basilisk v3 after 3 years is broke down….any idea where can i get a repair service ?

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DeepRubybuzznexus246
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alb3530Insider Mini
asked in Razer Support
Huntsman V3 Pro - bugs with Synapse 4

Can anyone try these to see if it also happens to you? RECORDED MACROS ALWAYS REPEAT FOREVER:Open Synapse, record a macro, and assign to hypershift NUMPAD1 in a onboard profile.Set playback option to "Play once", and save. Now press fn + NUMPAD1 to test it with Synapse running, and it should be execute the macro once.Now close Synapse, and run the same macro. It will execute in a infinite loop.The same happens with “toggle continuous playback” option: toggling won`t work, and macro will repeat forever. CAN'T REVERT TO DEFAUT HYPERSHIFT MAPPING:Choose some onboard profile, then go to hypershift tab, and assign space key to scroll click (mouse event), then close Synapse.Reopen synapse, and revert hypershift space to default.Close synapse, open it again, and you'll see key is still mapped to scroll click.  CAN'T CHANGE ONBOARD PROFILES USING FN SHORTCUTS WHILE SYNAPSE IS RUNNINGCustomize some onboard profile (i.e. set some macro to a key) using synapse. Now with the application still open

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BottleGreenbitreview200
BottleGreenbitreview200Insider Mini
asked in Razer Support
thx game profile

Hello, since the latest version came out, games like Warzone and Apex do not appear as thx, so I cannot activate the competitive mode. Synaps 4 EQ was not working anyway, I am really bored. I need help.

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BottleGreenbitreview200
techMiddleGreengarden605
techMiddleGreengarden605Insider Mini
asked in Razer Support
About Thx

Hi I have question about thx if I reset my pc can I use again or I need to buy again thx?

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BottleGreenbitreview200
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kambo13Insider Mini
asked in Razer Support
Razer Blade 15 Issue: Motherboard Failure After Warranty

I'm writing because I don't know what to do. In September 2021, I bought a Razer Blade 15 Advanced with an i7 and RTX 3070. For a little over two years, the laptop worked fine. Unfortunately, in December 2023, it suddenly stopped recognizing the RTX 3070 graphics card. I tried to figure out why it happened, but I couldn't. I left the laptop alone for a while. Recently, when I tried to turn it on again, the screen remained black after startup. So, I sent the laptop for service because there are no Razer service centers in Poland, where I currently live, to diagnose the issue.Unfortunately, it turned out that shortly after the warranty expired, the motherboard broke. I bought the laptop for a considerable amount ($3k USD) after saving up for a long time, and the only service center capable of repairing it wanted around $1k USD, which is an unattainable sum for me at the moment.I use a lot of Razer equipment, but this is the only problem I've encountered with this laptop. Is there anythin

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sharpLawnGreendata849Insider Mini
asked in Razer Support
razer turret dongle replacement

Looking for a replacement for my dongle! 

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Razer.sushi.boi
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PoisonKOPInsider Mini
asked in Razer Support
Razer Kraken V4 Pro Left speaker not working

Hi, I’ve bought a new Razer Kraken V4 Pro headset and the left speaker is not working. I’ve been through all troubleshooting guides and tried in different devices but it’s still not working. Can you please help?

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Razer.sushi.boi
Laikbob
LaikbobInsider Mini
asked in Razer Support
Naga v2 pro not work side panel on number 1

I always use 12 digits on my Naga v2 pro, today digit 1 stopped working. I changed the side panel to 6 digits, but it still didn't work

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Razer.sushi.boi
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Pifachu32Insider Mini
asked in Razer Support
Razer Blcakwidow v3 spacebar problem

Hello, this problem started recently just randomly my space bar stooped working while i was in a friend lan party. Next day i went home connected keyboard to my station and it started to work ,i thought every thing was fine until again no input from space bar,so today i went to repair shop which said first “yeah we can fix it” and when i went they said no we cant and i went home plugged it again and started working but again for like 30mins-1hour worked and then stooped.Is this software bug or my keyboard is dying?ps all the spaces was done with control+v

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Razer.sushi.boi
easyHeatWavelink354
easyHeatWavelink354Insider Mini
asked in Razer Support
Is anyone else experiencing lag with macros on synapse 4?

So i was having issues with synapse 3 and mouse recording because i have multiple monitors and absolute tracking doesn't work, even when all three are the exact same, so i updated to 4 to setup mouse recording macros.And they seem to work fine, at first, but the longer synapse 4 has been on the slower they get, to the point where it takes a good 10 full seconds for the mouse cursor to move from one side of the screen to the other. And this affects all the mouse macros i set up. Restarting the pc works for the first hour or so, but slowly it crawls back to a snail's pace, everything else on the computer runs full speed, just not synapse 4, anyone have any ideas or solutions for this? Version 4.0.86.2502130303

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Sidu89Insider Mini
asked in Razer Support
2.4 Ghz problem on Kaira Hyperspeed

My Kaira hyperspeed headset suddenly cannot connect to the 2.4 ghz dongle that came with it. When turned on it normally is supposed to immediately connect to whatever device the dongle is plugged into, but now it only pairs to Bluetooth because it can't seem to connect to it.  The dongle is still recognized by my ps5 when plugged in, but again will not connect to the actual headset, rendering it useless on my ps5.

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Razer.sushi.boi
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quickMimiPinkRUBY916Insider Mini
asked in Razer Support
Brand New Razer Basilisk V3 - Scroll Wheel Not Working

Hey all, Just today I received a Basilisk V3, opened it about 15 minutes ago and noticed that normal scrolling on the scroll wheel does not work. Pressing the mouse scroll in, switching to smooth scroll and side scrolling all works but normal scrolling doesn’t - smooth scrolling or not. I have tried:Plugging into a different USB port Closing down Synapse and trying to scroll Updating the mouse firmware Resetting the device via SynapseAll to no effect. My old mouse, a Basilisk V2, scrolls just fine no problem. Any known issues/help? Or am I just returning it? Cheers.

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aeroTOPAZLaurelGreen881
aeroTOPAZLaurelGreen881Insider Mini
asked in Razer Support
My Razer Viper V2 PRO dongle disconnecting everytime

Hello!Recently I used my mouse very intesive and I saw that my dongle give me many crashes when I try to play games.I unplug from USB, let 5-10 seconds and plug again and it works for 5-10 minutes again.I saw some topics here with same problem and I want to know if I could replace it.Many thanks!

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Razer.sushi.boi
guidesleekVividOrchid257
guidesleekVividOrchid257Insider Mini
asked in Razer Support
Cannot run the EC firmware update blade 14 2022

I’ve got a Razer Blade 14 and I’m finally getting around to applying the 2023 firmware update for USB4/battery optimization.  I’ve followed the instructions for disabling the trackpad and NVIDIA in Device Manager. . I’m running Windows 11.  I even found a post recommending running the AMD chip updater and successfully did that.   Windows Hello is removed, drive is fully decrypted, all the stuff the install guide said to do. When I run the firmware update, it brings up the update window, but the only button I can press is cancel and it tells me “Detected components are up-to-date.  I restarted and manually checked the BIOS version and it is clearly not up-to-date.  Pulling my hair out and can’t figure out what could be keeping the update from running.  Any help appreciated.

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DrDanknessInsider Mini
asked in Razer Support
Hypershift not working on Naga

Hi. Im playing the Oblivion remaster and want to use the hypershift function. I want to set my normal macros, then press the MMB to activate hypershift so i can use 1-8 to change my weapons. This does not work. And now the mouse is acting like its stuck in hypershift and the normal macros arent working. To clarify, i changed Button 1 to left shift (sprint) and button 12 to left ctrl (sneak). Seemed to work fine. Then i changed MMB to hypershift and left the macros stock so i can press it and have 1-8 to change my weapons then release hypershift and go back to my normal macros. But now without pressing the hypershift button (MMB), its using the hypershift button setup. Anyone know whats up with this?

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MullerrrjInsider Mini
posted in Razer Support
time and date my razer gold card was used

I need you to help me look into this matter, I was told my razer gold card been redeem I need you to help me check the date and time it got used 

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Razer.sushi.boi
havok19112001
havok19112001Insider Mini
posted in Razer Support
Higher CPU usage with Razer 7.1 Surround Sound installed.

Windows Audio Device Graph Isolation (audiodg.exe) will use 8-14% of my CPU constantly in the background from startup until I uninstall Razer 7.1. It doesn’t depend on what I’m doing, even at idle it spikes upto 14%. I don’t know how to recreate this issue but it has happened more than twice. I guess when my electricity supply got cut off, PC didn’t shut down correctly and this issue occurred. This is Before Uninstall -  This is After Uninstall - 

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bizGambogespaceship728Insider Mini
posted in Razer Support
Hi, I mistakenly scratched off few digits on my gift card from the middle while scratching it. I need help on how to get the missing code, its $30

(Removed card photo and invoice for security purposes)

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Razer.Aero
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Steveb024Insider Mini
asked in Razer Support
Basilisk V3 Scroll on Lift or Quick Movement

This is my second Basilisk V3 mouse.  I RMA’d the first one via Razer, but the new one is doing the exact same thing.  Any sort of lift or quick side to side movement of the mouse causes it to erratically scroll which is extremely problematic in games.  I do have a SteelSeries QcK Prism RGB Gaming Mouse Pad - 3XL Cloth, but using the Razer software I “calibrated” the surface.  I have also tried on default.I have uninstalled and reinstalled the Synapse software. I have used a “traditional” mousepad.I need help before I abandon Razer altogether!

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theross3777Insider Mini
asked in Razer Support
razer edge battery problem

So here's the problem I'm having my edge regardless how long it is charged for always shows it is af 1%. I have tried everything I can think of to remedy it. Restarted it, off and on again, changed chargers, checked settings, cannot update it or factory reset as it says the battery is too low. I have only had it a few months so it shouldn't be having actually problems with the battery. Nothing new occured that would have caused this it is kept in doors in my bedroom, charging port is clear of any debris. I am at a total loss of what to do with this. Any help would be greatly appreciated.

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Chartreusetechsigns556
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rushOldMossGreenegg991Insider Mini
asked in Razer Support
problem with purchasing

Hi guys!,I’m running into an issue with the 2-step verification while trying to reload or complete a transaction on pay.gold.razer.com. After entering the OTP code sent to my phone, I get this error:> "There was an unexpected error. Please reload the page and try again."Here’s what I’ve tried so far:Reloading the page multiple timesClicking “New Code” to get another OTPSwitching from Wi-Fi to mobile dataUsing different browsers (Chrome & Firefox)Still getting the same error, as shown in the screenshot.My account has 1.01 Razer Gold and I do receive the OTP on my phone just fine.Has anyone faced this before? Any fix or way to get faster support from Razer?Any help would be much appreciated!

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Razer.Aero
Irresistibletechfirst112
Irresistibletechfirst112Insider Mini
asked in Razer Support
PS5 charging stand flashing orange rapidly

My charging stand flashing orange rapidly when I put my controller on. I tried to unplug it and wipe it with soft cloth as recommended in user manual.Controller seems not charging. Please advise 

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ZdravkoN
ZdravkoNInsider Mini
asked in Razer Support
Kiyo Pro Ultra not recognized by Windows or Mac

Starting from today my Razer Kiyo Pro Ultra is not recognized by my Windows PC or Macbook Pro (it worked with both before).I just plug in the camera and nothing happens.Only the white LED light is lit.Any support is appreciated.

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ZdravkoN
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rushLightDeepPinkwire681Insider Mini
asked in Razer Support
razer care

I want to purchase the 10k 5090 razor laptop but the support system is a farce giving you the run around, razor care can't be purchased directly with the laptop and they only offer a pathetic 12 month limited warranty. Spent an hour trying to find an email for these time wasting loosers.. can imagine the service when something goes wrong :/

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jordangadekeInsider Mini
posted in Razer Support
Razer Basilisk Ultimate not working when wired (SOLUTION)

I had gone through many threads on here to fix the issue of the mouse not working when wired and a lot of them were about uninstalling Synapse and it was back up - now if you’re like me and use a wireless Razer headset too, it prevented this from working if you removed Synapse and also makes a lot of features redundant so I needed something else. It was lost in a thread (can’t remember who suggested it), but I tried on the off chance. SOLUTION:If you have Riot Vanguard installed, remove it - my mouse IMMEDIATELY worked again when this was uninstalled and didn’t require tampering with drivers or software directly associated with the mouse.   

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