Razer Support

I was having latency issues with my Razer Raiju V3 Pro. I went into the synapse app and turned off prevent double dead zone which had helped with the latency issue tremendously. I hope this info helps everyone and also make sure to turn the polling rate down to 250 since that’s what the PS5 is capped at…Anything higher can cause problems.

I am having this issue with the Razer Mouse. I have to use this mouse on my company machine, but they do not let Razer software to be installed (Logitech works ok), possibly because the software is unnecessarily complicated and heavy (with possibly no LITE versions). I want to save only one profile on my mouse, but it just doesn’t work. There is no SAVE option appearing in any SYNAPSE software. 

After installing synapse 4 I am unable to play decently, dpad on tartarus is stuck all the time, the naga trinity side panel sometimes doesnt light up/work… how can I downgrade to synapse 3?

Hello! As stated in the title, I was wondering if I could have my order that I’ve made as a guest added to my profile? If so, it would be greatly appreciated.

Dear Razer Support,I currently own a Razer Blade 15 mid 2019 base laptop, and unfortunately, the Windows installation on it has become corrupted. I did not create a backup or recovery image prior to this issue, and I’m now unable to restore the system to its original state.Would it be possible to obtain a copy of the official Windows recovery image for my Razer Blade? Please let me know if any information or proof of purchase is needed to process this request.Thank you for your assistance.Best regards!

hi, recently applied the update from synapse 3 to 4, and although i have migrated my profile across there are some changes im having trouble with.With synapse 3 when the battery was low, both my mouse and the dock would flash red warning, after the update only my mouse wheel now flashes, which is useless as the wheel is forever covered by my finger. I cannot find a setting either in the synapse or chroma app to change this back to how it worked with synapse 3. My profile is basic, just a static colour for both mouse and dock and i have tried without this profile enabled but still unable to have the dock flash warning.Any help appreciated

razer barracuda x pro kulaklığımın 7.1 özelliğini açamıyorum açmak için istenilen aktivasyon kodunu nereden bulabilirim bu konuda yardıımcı olurmusunuz?”

today i upgraded to synapse 4 and everything works fine but after i pressed the mute button i realised that the volume button to the right turned red instead. After checking the chroma app i noticed that the 4 multimedia buttons except the volume button were one module. im not entirely sure anymore if this was like this in synapse 3. is there a way to fix it yet?

THE ISSUE:My keyboard is (not US layout) > Swiss/German > e.g. ends in keys G H J K L ö ä $Synapse 4 Keyboard function does not map “ $ ” but “ ‘ ” (physical key position on US Keyboard)If you state that it should be a symbol “ $ “ Synapse 4 maps it as SHIFT-4  (originating position on US Keyboard)And when you play a game with this mapped key it does … SHIFT-4 not the dollar sign, and that is for keys that are withing the US keyboard spectrum, keys like ö are not mapped. SOLTION: I dont know. This really bugs me that anno 2025 this is still an issue.

Your Razer Gigantus V2 smells like burned rubber. The smell does not go away and it transfers to the skin when you work on your keyboard. It’s really irritating.Should it supposed to stink like this? 

I have had the razor headset for four months and I started noticing cracks and very light squeaking when I turned the headphone joints side to side. Today the right side had a little plastic fall off, dislodging the cord. is there a way to fix/replace/Get a refund?

Dear Razer Support,I own a Razer Blade 16 (RZ09-0483, Intel i9-13950HX, RTX 4080) and I am experiencing serious issues with the sound and microphone.Issue description:Whenever I play any kind of audio (for example YouTube videos, media players, Zoom meetings, or any application that sends or receives audio), the entire system starts to stutter and lag.The sound is audible, but it continuously cuts in and out, and the whole system becomes stuttering.When I stop the audio playback or stop using the microphone, the system immediately returns to normal operation.In the Voice Recorder app, recording automatically stops after a few seconds with the message:“The connection with the audio input source was interrupted.”I have already tried many suggested fixes found online, but nothing has resolved the issue.Here is what I have already done:

With the announcement of the expiry of the Secure Boot certificates in 2026.https://support.microsoft.com/en-us/topic/windows-secure-boot-certificate-expiration-and-ca-updates-7ff40d33-95dc-4c3c-8725-a9b95457578eWhen will updated Firmware be released for our devices?I have a 2021 Razer Blade 17” which hasn’t been offered a single update to anything since the year it was released.I’m just wanting to check an update will be released to allow me to continue using this device with secure boot.

After a recent windows update my Razer Blade 17 RZ09-0368B secure boot prevents windows opening whilst secure boot is enabled. If I disable the function in Bios this prevents certain games from launching.I have downloaded and installed the latest Razer firmware updates however these seem to be from 2021. Will Razer release a new firmware update for this model to clear this issue?

Hello!A new BIOS update (1.08_v3) has just completely broken Secure Boot on my Blade 14 (2021).Because Razer has locked the options to reset keys in the setup menu, there is zero manual workaround. It's a major mess-up, and I'm stuck with Secure Boot disabled until they release an immediate fix. There's also no comment or warning about this on the download page. If you own a similar model, I highly recommend you do not update until this is resolved.It's beyond frustrating. Is anyone else having the same issue?

Hello!Unfortunately my rabbit decided that he hated matching and decided to nibble through my Razer Kraken Kitty Edition V2 Pro headphone cord that i just got last month. I was wondering if anyone knew of any places to buy a certified replacement part? Razer support said to look for other retailers but I could only find “HUYUN New USB Wire Data Line/Audio Cable Razer Kraken Kitty Edition/Ultimate Edition” on amazon which support said they cannot gurantee will work with the V2 pro. Do I have any other options or do I just have to keep looking and praying for them to appear on the razer parts store?Also: Has anyone taken their headphones to a repair store to get them fixed? Any help or advice would be lovely! Thanks for taking the time to read this and apologies if this isn’t the correct place to post this T_T, I’m just at my wits end with this. The art:

My 2025 Razer Blade 18 is having an issue with its HDMI port. I connected it with my LG 2K monitor which support up to 165hz by using a hdmi 2.1 cable, both internal and external screen would have black screens. I've also tried different hdmi cable and connecting it to my two TVs. Nothing works. Setting refresh rate to 60hz, the port would work and duplicate screen to my external monitor. Using thunderbolt port to Displayport would work. Do you guys think this is an hardware issue? If it's software/driver related, I've seen people on forum and Reddit reporting similar issue like this month ago, is Razer team still seeking solution?

I petitioned aid on Twitter but never got a response so, a while later I sent a message to the Razer team on Facebook. They responded within just a few hours (on a late sunday/early monday morning at that.) They were prompt and clear and gave me many avenues of trouble shooting to help me get my Kraken v3 pro wireless back to working order despite it’s warranty expiring a year or so ago. While they were able to help resolve some problems, like my crackling audio wheel, it seems that there are just hardware issues that cant be fixed on my end, which is no fault to them, they really did try. I hope the team can process a replacement but I understand that it might not happen. But either way, people can say bad things about Razer but from the products to support, they are quality in my book!

Lately my Razer 17 2022 has been experiencing constant crashes coming out of sleep or hibernation. Did a full system reset, reinstalled windows, updated drivers, firmware etc. The issue persisted. Ran a full analysis on the memory dump files. The graphics card, running on the latest Nvidia Studio Driver, is crashing trying to activate the secondary display on my thunderbolt 4 dock. Last thread on similar problems was 3 years ago. Solution back then was rolling back an Nvidia Driver. Not sure which version to roll back to now or when the issue appeared. I let Claude Opus 4.6 do some research on the topic for me. It returned this: ---Claude:There's a well-documented, widespread NVIDIA driver instability issue that is directly relevant to your problem. Here's the key findings from going through the release notes and community reports:The problem started with the 572.xx driver branch (released Janua

I launch the 7.1 app, the audio works for a couple seconds in the speaker config (side and back speakers), then after launching any audio everything but the stereo speakers stops working, the 7.1 config does appear and i can test it, but no audio comes out when testing back, front, and side speakers, the only one that works even in the audio testing is the stereo ones. I’ve tried to find this issue online, updated drivers, tried to mess around in the control panel, disabled audio/hardware enhancements and automatic gain control, there is no external apps controlling the audio or anything, my pc is freshly formatted, there should be no issue  

Suppose your mobile or laptop speaker is not working properly. The sound of the song is clouded, how perverted when talking  it is bad, isn't it? Then something you need, which can be fixed in your own hands quickly. The FIX My Speaker tool is just as simple as downloading, which can be run from the browser of mobile or computer, without downloading an app.This tool leaves the sound of a high frequency that shakes the water or dust that is frozen inside the speaker. Much like the water we entered in the ear, we shake our heads, just like this tool. It is perfect for those who do not want to bother with technology, who is a very common user.Why this tool will be useful:  When the water enters the speaker, the sound cleanses  Dust-dirt fixes the perverted noise  No app requires - just going on the website 

yesterday everything was fine with my mic but after i startup my laptop the light doesnt work. the microphone functions work only doesnt light up idk why.

Hello,I updated my Blade 15 advanced (rz09-0301) recently after a few days away, and when booting the laptop went into a Secure Boot Violation error. I managed to boot after disabling secure boot in bios, however now i cannot launch most games.I have not changed anything in my bios ever before this nor installed/changed anything new. I have not found any cause or solution so far. Is there a solution for this? 

So I’ve had the barracuda x headset for a while now and the mic on it has finally broke. Obviously it is detachable so I was wondering if it was possible to maybe get a razer offical replacement. I just was wondering if there’s anyway to get the mic replacement only from anywhere as the ones I find aren’t razer

Hello Razer Team,I'm new here and excited to begin this journey with you. However, I'm facing an issue while activating my BlackShark V2 X headphones. I keep receiving a message stating: "This product is already registered. If you did not register it, please contact Razer Support." Could you please reach out to me so I can provide the necessary information and documents? I’d appreciate your assistance.I have seen in other posts that I may need to give the store information but my apologies since this was just a gift, I only know that this was from Lazada. Sorry! Thank you in advance for your support!