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Razer Support

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34967 Threads

F
FootieInsider Mini
asked in Razer Support

student nor military discount codes are working

Please send help

1
F
1 day ago
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kypin00Insider Mini
asked in Razer Support

Blackshark v2 mic not working with xbox chat service on PC

so typically I use Xbox chat for gaming with my son and friends as an all around live chat source; however, about a week ago, they suddenly started NOT being able to hear me.  As a worked through different issues, I have narrowed it down to this.I start the computer wait for everything to spin up, so approx 3 min hit the windows + G button to enter xbox chat. Either way this works the same user invites me to their chat I invite a user to my chat while the chat box is open, after a couple of seconds, chat is normal IMPORTANT - click anywhere on PC, Xbox chat goes to the background… they can’t hear me, but I can hear them.I can’t tell if its an xbox chat problem that I’m having, I have gone through all the resources I can on that side, so now I’m wondering if its a Razor specific problem. IE as long as a hit windows + G they can hear me, but if in the middle of a game, that’s a bit of a stretch when I’m normally running open mic in our group and not push to talk.  I have tried this al

0
K
1 day ago
Bombayetas
BombayetasInsider Mini
asked in Razer Support

Need to unplug and replug the dongle when starting PC for Kraken v3 Pro to connect

Need to unplug and replug the usb dongle when starting Windows for Kraken v3 Pro to connect. Every day. On a $200 headset.Tried all the USB, USB2 and USB3 ports on the machine. It does always the same.The pairing utility works but it doesn’t fix the problem. The next boot it goes back to the same problem. This level of incompetence on a product of this price tag is infuriating. 🤦🏻

10
HeCoon
1 day ago
A
Anonymous
asked in Razer Support

thread timelines

why don't the threads stay open for long to allow others to try and help the people posting but just long enough for a support team member to post once then close it without resolving the issues raised 

2
baseinteractiveFallow301
1 day ago
APG370
APG370
asked in Razer Support

How do I change my email here without code? I forgot my email password so im trying to change it

How do I change my email here without code? I forgot my email password so im trying to change it but how

0
APG370
1 day ago
Kingcuber
Kingcuber
posted in Razer Support

Razer Tiamat 7.1 v2 Audio Problems

So I just bought a new PC and now I tried to setup my Tiamat 7.1 v2 again. I know that it worked on my old PC after some tweaks but I don't recall them exactly. My Problem: When I play the test sounds from Realtek Audio Console I can hear them nice and clear coming from the different channels. But when I actually play some music I only get sound from the front speakers. I tried that by playing with the volume of the different channels on the control unit. This is kind of my last hope. I hope someone can help me with this. Ps: I use the onboard sound card and not a dedicated one. But I read the manual of mine and it clearly says it supports 7.1

1
AppleGreenleetsecret621
1 day ago
A
ArchVInsider Mini
asked in Razer Support

Can't update Firmware Blackshark V2 Pro

It’s brand new.  It works.  It says firmware update is required.  I download the software, select the headset, plug in the wireless dongle, plug the headset directly into the PC via USB.  The update button never becomes enabled to be clickable.  I’ve tried multiple cables to make sure it wasn’t the cable.  The one in the box charges the headset just fine and should work.  Any ideas?  It keeps harassing me to update firmware but I can’t!  Any ideas or do I need to do some formal support?

30
X
1 day ago
Halayventurevoice795
Halayventurevoice795Insider Mini
asked in Razer Support

doğrulama uygulamasını değiştirmek istiyorum

satın alırkenki doğrulamayı google doğrulama uygalamasından yapmak istiyorum ama sms istiyor sms isterkende beklenmeyen hata diyor yani google doğrulamaya değiştirin

0
Halayventurevoice795
1 day ago
P
psychobacterInsider Mini
asked in Razer Support

Need help updating the firmware on my Razer DeathAdder Essential

I recently discovered the firmware updater section on Razer's website. Upon checking Razer Synapse, I noticed that my Deathadder is currently running version 1.0.0.0 or a similar version, while the firmware updater section offers version 1.0.1. I attempted to use the firmware updater, but unfortunately, it failed to recognize my connected device. I tried reinstalling Synapse and reconnecting the mouse, but these attempts did not resolve the issue.

0
P
1 day ago
Halayventurevoice795
Halayventurevoice795Insider Mini
posted in Razer Support

cant buy vbucks

i bought razer gold when i try buy 5000 vbucks it asks me code but when i do human verification it says unexpected error when it doesnt says and sends code it doesnt give and message to my phone

0
Halayventurevoice795
1 day ago
egeakpinar24
egeakpinar24Insider Mini
asked in Razer Support

SMS

I can’t get sms to my phone

0
egeakpinar24
1 day ago
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nomad2284
posted in Razer Support

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

Hi, new here, just started using razer products, I just bought a razer barracuda X headset, with wireless and bluetooth support. I'm using it for PC with the wireless dongle. All is well, but when I turn on my pc or restart windows and power up the headset, it just won't connect, tries the wireless and then the bluetooth pairing. The only thing I need to do is just unplug and replug the dongle; it's not that much of a deal, but is this supose to happen do I need a driver or software for fixing this? My windows version si 10 19045.2364 build. Does anyone have a solution for this, would be much appreciated! Thank you and have a good day!

39
H
1 day ago
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Napalmo0Insider Mini
asked in Razer Support

Razer Blackwidow V3 Pro keys double typing

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

15
VividAuburnleetbase292
1 day ago
C
CaptErdInsider Mini
asked in Razer Support

Razer Blackshark v2 THX Spatial Audio, Equalizer, Mic Settings, Bad sound problem

Device Razer Blackshark V2 (USB).Equalizer, THX spatial audio, microphone setting, in short any sound setting in razer synapse is not working.After November thx driver update,  any changes in the app are not applied to the audio signal.Sound and microphone quality is very bad.I think main problem is with sound card drivers.  All these sound drivers are microsoft driver (not razer driver)There is no razer driver here. I can not select razer driver also. I tried removing everything and reinstalling etc. Nothing works.Same problem exist on many people in different topics. There is a subject in Reddit alsoLast Razer Synapse Update 20231208 

0
C
1 day ago
Wxzu2017
Wxzu2017Insider Mini
asked in Razer Support

Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0

Recently I bought Razer Blackshark V2 Pro (2023) - White Edition but Synapse does not recognize it and I am unable to use 7.1 and other settings. When I open Synapse, razer central shows me a new update like below.  But when I click update, it fails  Here is what I tried ;Repair SynapseModify SynapseUninstall, Install Synapse 3.0 (Used clear re-installation guide - https://mysupport.razer.com/app/answers/detail/a_id/1708 )Try to update from Razer central,Add an exception to firewall,Disabling firewall (I dont have any antivirus program)Update Windows,Run as an AdministratorInstall DOT.net frameworkClosing background razer programsRemoving devices from Device Manager (Including HID ones)Installing previous Synapse versions Tried every USB slot in the PC, even Base Station V2’s USB slots also.I also tried to download Cortex and install the Synapse from there. But everything failed. Headphone works normally, there is no sound issue etc. but synapse does not detects it. I hope you guys giv

26
loggereye
1 day ago
L
Luthor_SaxburgInsider Mini
asked in Razer Support

RAzer Nommo not working

My Razer Nommo was working fine. Then I switchee the sound OFF. When I turned it ON… no sound. What are the tests that I can do if the equipment is not working? Or if it is just a silly mistake?I have done the basic windows troubleshoot but it said that it could not detect any problem...

1
Razer.Aero
1 day ago
1887472
1887472Insider Mini
posted in Razer Support

razer gold başarılı ama hesabıma düşmedi

I purchased Razer Gold from my bank card, it was successful, the money was gone, but Razer Gold was not transferred to my account, why?

1
Razer.Aero
1 day ago
C
c1ory6Insider Mini
asked in Razer Support

A Synapse-enabled device is needed to set hotkeys/global shortcuts

I used to own a Razer keyboard up until I sold it recently. One of the things I realized after switching to a non-Razer keyboard is that I can't set any more hotkeys for the global shortcuts. Regular hotkeys can still be set using other software. But for hotkeys specific to Razer such as Chroma profile switching or device profiles - tough luck.I still have a Razer mouse and switching profiles for it is a little inconvenient having to open that little system tray menu over simply having a hotkey for it. What do you guys think of this limitation? Does anybody know a way around it?

0
C
1 day ago
P
platon1000Insider Mini
asked in Razer Support

Nommo Pro V1 wakes up PC

I have encountered a peculiar issue:the Nommo Pro wakes my PC from sleep mode, as soon as I turn off the speakers. Despite the 'Allow this device to wake the computer' option in Windows 11 not being selected and there being no wake-up timers set, the PC still wakes up. This occurs regardless of the USB port the speaker is plugged into.As a matter of fact, turning off the Nommo Pro has the same effect on waking up the PC as if I had used mouse or keyboard. Has anyone else experienced this issue? Do you have any ideas or suggestions?" Thank you for your help.  

0
P
1 day ago
M
MarkussKInsider Mini
asked in Razer Support

Surround sound 7.1 code

So i was scratching my Surround sound 7.1 code for my headset and i scratched it too hard how do i get a new code? 

1
Razer.Aero
1 day ago
H
HandsomeGlitchInsider Mini
asked in Razer Support

Razer Wolverine V2 wired - Micro switch

So my “A” button’s micro switch cracked in half and i need a new micro switch for replacement. I only know it’s a switch from “Kailh”, but I have no idea what kind of model it is or it’s form-factor. Does anyone know what micro switches Razer use?

0
H
1 day ago
S
SemperParatus92Insider Mini
asked in Razer Support

System not receiving "Adequate Power"

I have a razor 15 base model and when I go to put my laptop into gaming mode, I am unable to because synapse is telling me that the laptop is receiving inadequate power which is stunting my performance. I have no every changed charging adapters and my laptop came with a 180W adapter. I also checked my battery life and it is at 96 percent, and have noticed zero swelling. I was wondering what I can do to fix this inorder to get the maximum performance out of my laptop.

140
mdp1234
1 day ago
classicONYXRoseVale703
classicONYXRoseVale703Insider Mini
asked in Razer Support

Opus X is not visible in Synapse 3

How do I add Opus X to the Synapse 3 app?I want to configure the headphones through an application on my PC, but the application does not even see the headphones.

0
classicONYXRoseVale703
1 day ago
T
the_icyy_wolfInsider Mini
posted in Razer Support

blackshark v2 pro no sound on chrome

Help! I can’t for the life of me get sound working on Google chrome sound works for everything else except Google chrome I’ve tried uninstalling and reinstalling everything made sure chrome isn’t muted I have no other playback devices connected it just won’t work 

0
T
1 day ago
Joeward1
Joeward1Insider Mini
posted in Razer Support

Kraken v3 Pro Poor Battery

Hello,So my Headset seems to have extremly bad battery life. normal googleing says. 11 hours with the RGB lighting and HyperSense on and 44 hours while both are off But i can have it charged 100% and having Haptic intensity on low with bass boost on 100% within maybe 1 hour the battery is nearly dead. no lighting is on. plus synapse seems broken. battery can show nearly full. But i plug the headset it and a notification pops up saying headset at low power. headset is on latest firmware aswell.

4
H
1 day ago
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