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10000 Threads
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DuczerInsider Mini
asked in Razer Support
problème de manette razer wolverine v3 pro

J'ai pas de lien pour pouvoir renvoyé ma manette

31
Razer.Speedcr0ss
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ayoungenkompasInsider Mini
asked in Razer Support
Bloated battery for Blade 15 Studio

RC30-0248 battery is extremely swollen and needs replaced, SSD also recognized in bios but not booting.

51
Razer.Speedcr0ss
braveSocks
braveSocksInsider Mini
asked in Razer Support
Freyja Haptics Not Activating on Specific Audio Devices

Hi all, I thought of contacting folks here. I recently got the Freyja. It actually works really well for music under very specific conditions when using the audio-to-haptics mode. I still have to test it out when gaming with directly supported games since I don’t own any. The problem I’m having is that the Freyja appears to activate the haptics ONLY when using specific audio devices as output, and NEVER when using Spatial Audio. As an example, when using a wired/wireless headset as the audio output device, the Freyja works just perfectly. The audio and haptics are in sync, and they work great. But if I want to listen to music with any Spatial Sound effect active (e.g. DTS:X or Dolby Atmos), the haptics simply don’t work, or if they’re working before activating it, they stop. Restarting Synapse, unplugging the Freyja does not fix this. If I disable the audio enhancements and then restart Synapse, I get the haptics back on the Freyja. The worst problem, however, is that I can’t get the F

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TuscanfrontFIRE OPAL755
TuscanfrontFIRE OPAL755Insider Mini
asked in Razer Support
Brand New Razer Blade 16 Audio Crackling through speakers.

Hi all, I have a brand new Razer Blade 16 purchased yesterday, July 4th 2023. When using the blade on YouTube or similar video playing services, there is a buzzing noise, or crackling noise every few seconds, through speakers AND headphones, which lessens the possibility of it being a hardware issue (I hope). It feels like its lag or internet stuttering but its not. (I tested by playing the video back and it would still sometimes have the audio stutter in places where the video was already preloaded.) The problem DOES NOT proceed when playing a video game or local audio as such. I have only had this for 2 days, I only started watching videos on it today and that’s when I noticed the problem I have attempted the following: Updating drivers Using default windows drivers Updating windows Changing browsers Razer Firmware update ( https://mysupport.razer.com/app/answers/detail/a_id/9720 ) Things to note that might be an external factor: I have used the HDMI port to use a g-sync supported mo

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Mindaroloadquick559
venturequickLightPink871
venturequickLightPink871Insider Mini
asked in Razer Support
my razor kraken v3 pro is not working after failing to update it

i was trying to update my razer kraken v3 pro headset and suddenly it failed to update and now even if i plug my headset dongle or manually connect headset via wire both does not work also i did try reinstalling razer synaps and other apps too and still did not work after all any idea how to fix this problem?

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venturequickLightPink871
XperienceJC
XperienceJCInsider Mini
asked in Razer Support
Razer Aether Lamp Pro wont connect to anything

Aether LAmp pro will not connect to the gamer room app. My wifi meets the requirements. have done a hard reset. Nothing works.

611
Nuorin
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ItsVaXxxInsider Mini
asked in Razer Support
My headphones are showing as Off in Synapse

I recently bought the Barracuda headset , when I open synapse the device is still showing as OFF even though the device is already ON. I am able to use them with music , videos , games, etc. Are they compatible with Synapse 4.0 or they don’t need to be modified there? This is my first time using razer headphones , please ignore my ignorance

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campthinkLawnGreen800
campthinkLawnGreen800Insider Mini
posted in Razer Support
Razer Cobra Pro takes 10–30 seconds to wake from sleep (Dock+Dongle issue)

Hi everyone, I’ve been experiencing a persistent issue with my Razer Cobra Pro when using the wireless dongle and Razer Mouse Dock Pro (with wireless charging). ❗ Problem: After the mouse goes to sleep (e.g. after 1 minute of inactivity), it takes 10 to 30 seconds to wake up when I move it.This only happens when using the dock or dongle — Bluetooth mode works fine, the mouse wakes up within 1–2 seconds. 🛠️ What I’ve already tried: With the help of ChatGPT, I’ve done a deep investigation and tested the following: Used a high-quality USB-A to USB-C cable (Speedflex) and compared it with others Checked USB connection speeds and descriptors (everything looks fine in USBView) Disabled Enhanced Power Management in the registry Verified power saving settings for USB Root Hubs in Device Manager Checked HKLM\SYSTEM\CurrentControlSet\Enum\USB\... registry keys for additional power flags Updated all drivers and firmware Tried different USB ports, including USB 2.0 and USB 3.0 Ensured the device

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campthinkLawnGreen800
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NahtAInsider Mini
asked in Razer Support
Basilisk V3 disconnecting when not detecting surface

When lifting/removing surface from sensor of the mouse, it immediately goes into a dim red light and disconnects from pc. As long as something is covering the sensor the mouse is functioning normally. It also is worth taking note that the free spin stopped working. When waving my finger in front of the sensor (as if wiping it) it also scrolls up and down. I tried bending the cables and such and I think this is a firmware/software problem. The sensor is also clean so I dont think thats the problem. Ive also tried using it in a different pc without synapse, reinstalling synapse, and reinstalling the mouse driver. Can anybody help?

9187
RidersOfRohan3
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LinnKvingeInsider Mini
asked in Razer Support
Razer Naga Pro - Scrolling wheel defect

Hi My Naga Pro scrolling wheel is defect. When I scroll the wheel, it goes up and down and up and down. I have no control. Can someone help me with that? Thanks

171
Razer.ScarletRouge
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ventureRazzmatazzlink903Insider Mini
asked in Razer Support
Razer Controller Setup for Xbox - Button Mapping Screen Broken after update - Wolverine V2

App was working fine until recent update, now the button mapping screen is completely blank. Old versions not available and no way to rollback on microsoft store. I’m using a regular Wolverine V2.

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Razer.ScarletRouge
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Fireitup2kInsider Mini
asked in Razer Support
Please help! escape key not working

Hi Everyone, I have a Huntsman v2. Keyboard and over the last couple of days, my escape key is acting weird. Whenever I press the escape key, It turns my caps lock on, functions as a tab key and keeps producing the following randomness `1`1`1`1`1`1`1`1`1`1 I’ve removed the key caps and cleaned with compressed air, checked all settings, re-installed Razer Synapse, updated all drivers and I’m a bit lost as what to do next. Not sure if this matters but all keys are lit up with Chroma except the escape key? Any help would be much appreciated

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JamesRenkovInsider Mini
asked in Razer Support
help with razer barracuda pro

My razer barracuda pro has been randomly turning off and or acting like it's getting alot of interference with its sound output Bluetooth wise. the headset is turning off frequently every 30 minutes to an hour and is not playing any audio when it stops playing it for about 1-2 seconds at the least or 30 seconds to a minute at the most. I've tried contacting Razer support but anytime I send a followup email I just get an automated one back saying I never responded. please help

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CHLEBEK158
CHLEBEK158Insider Mini
asked in Razer Support
Problems with razer viper v3 pro

Hi I experience a bug or a glitch with my viper v3 pro. The problem is that my mouse is glitching and the sensor turns off sometimes and the cursor doesn’t want to move and when i move the the mouse its stuttering and then stops again for a couple off seconds. I updated all the soft wear, it happened form day to day idk what to do pls help. (I was struggling to aim at this description box LOL)

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Razer.Speedcr0ss
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itsninjatimeInsider Mini
asked in Razer Support
Wolverine V3 Pro Controller Won't Turn On

Hi! So my razer wolverine v3 pro has stopped working all of the sudden. It doesn't work on either a wired or wireless connection, and I’ve tried using different cables on both my pc and xbox series x, but the results were the same with the controller not turning on. Do y’all have any tips on what else I could do to fix my controller?

392
Razer.ScarletRouge
Chinmay1197
Chinmay1197Insider Mini
asked in Razer Support
Razer Blade 15 Advance 2021 Screen Flickering Issue at Higher Refresh Rates

Hey everyone, I hope you're all doing well. I'm reaching out to this amazing community because I've stumbled upon a perplexing issue with my beloved Razer Blade 15 Advance 2021 model. First of all, let me say that I'm absolutely blown away by the laptop's performance, especially when it comes to gaming. However, there's this one persistent thorn in my side that I'm hoping some of you might be able to shed some light on. So, here's the deal: I absolutely love the high-performance capabilities of my laptop, especially when it comes to gaming. However, there's this persistent screen flickering issue that's been bugging me, particularly when I attempt to increase the screen refresh rate from the default 60Hz to the impressive 360Hz. You'd think that more Hz would mean smoother visuals, but unfortunately, that's not been the case for me. As soon as I bump up the refresh rate to 360Hz, the screen starts to flicker intermittently. It's like there's a little gremlin inside messing around with

3764
Chinmay1197
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ttv.Ghxst-Insider Mini
asked in Razer Support
Razer Kraken v3 Hypersense just stopped working...

I didnt drop or damage the headset just stopped working. Its a wired usb-a headset Its not even showing that its connected to the pc. Help im on day 2 of trying to solve this and im really close to buying a different headset. I NEED A HERO!!

232
Razer.ScarletRouge
JETKeppeldaily318
JETKeppeldaily318Insider Mini
asked in Razer Support
RAZER CORE X Support

Hi everyone, I have a RAZER CORE X. I hadn't turned it on for over a year, and today I tried to power it up, but it doesn't turn on.I tried changing the power cable, same result. I also removed the graphics card, but still nothing happens. How can I fix this problem? Could it be the power supply? And if so, are there replacement parts available? I'm also writing to support for help.

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JETKeppeldaily318
MAYKAO-02
MAYKAO-02Insider Mini
asked in Razer Support
Preciso do codigo de ativação

Comprei um headset gamer razer blackshark v2 x, mais não veio o código de ativação do produto, por favor consegui me em enviar para a ativação do souand 7.1.

181
Razer.ScarletRouge
HeCoon
HeCoonInsider Mini
asked in Razer Support
Tartarus Pro key bindings not working with Synapse 4, but does with Synapse 3

I recently got a Kraken V4 Pro, so I had to switch to Synapse 4. Now any migration files or even if I do a new profile and program the keys on my Tartarus Pro, they will not take. I have tried unplugging, restarting, clean re-install using the guide and doing every step. Nothing seems to work, I really like this headset, but I need my Tartarus more. Am I really going to have to return these? Or is there a solution? I have not seen one yet. Tartarus works with Synapse 3, so not device.

61
Razer.ScarletRouge
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AdolfovazquezInsider Mini
asked in Razer Support
thx sound

hello iv bought and been using the thx sound on my barracudas i think there called lol .. but a couple days ago it just stoped i choose thx spatial in setting but when i go into any app there no sound , if i choose the headphones in pc setting they work fine but with no thx audio ,just regular audio ??? help me please !!!im sup[posed to be streaming delta force

171
Razer.ScarletRouge
Y
YumeroInsider Mini
asked in Razer Support
Razer 15 Advanced (RZ09-0421) Screen not active

I have bought this laptop well over a year now and yesterday, for some odd reason, the screen went pitch black. I have connected it to a monitor and the screen of the monitor works fine but not the laptops screen which continues to be pitch black. Following Razers youtube video guide, I have downladed and installed all the latest drivers and BIOS. With no results. What else can I do? Im feeling quite hopeless since I was super happy to own this laptop and it never gave me any problems until now. PLEASE HELP.

1318
Razer.Ten
hitcentralRosePink157
hitcentralRosePink157Insider Mini
asked in Razer Support
Huntsman mini v3 pro is not working

My keyboard stopped working because of static electricity. What should I do?

42
Razer.Ten
urbanOPALCoralPink355
urbanOPALCoralPink355Insider Mini
asked in Razer Support
Razer Blackshark V2 USB sound card replacement

Hey anyone, I have recently lost my USB soundcard from the Razer Blackshark V2. Is there any way for me to purchase a replacement from somewhere?

70
urbanOPALCoralPink355
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jvidelq74Insider Mini
asked in Razer Support
Wolverine V3 Pro keeps vibrating

SInce last firmware update (2.0.9.0) the controller is always vibrating, so I have to disable the haptic feedback in Synapse to stop this annoying behavior. Controller is in PC mode. Do you know how to solve this?

1627
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