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38796 Threads

freshclubVolt847
freshclubVolt847Insider Mini
asked in Razer Support

Razer Blade 14 2024 Skins

Are the skins for the 2023 Razer Blade 14 compatible with the 2024 model? If not, when will there be skins available?

2
FiszPL
Vanguard
1 day ago
solobookSlateBlue136
solobookSlateBlue136Insider Mini
asked in Razer Support

My razer blade 15 2018 is running too hot

I have the razer blade 15 2018 4k with the Gtx 1070 Max Q and it is too hot just when i am browsing 70-80 and when i play games its 100c is that will cause any damage to my laptop and if there is any solutions please tell me 

2
FiszPL
Vanguard
1 day ago
fastWisteriaspot989
fastWisteriaspot989Insider Mini
asked in Razer Support

razer viper v2 pro sensor not working properly

So my Razer viper v2 is not working well because of the sensor, is there any possible ways to fix it, or I will have to replace it. 

1
FiszPL
Vanguard
1 day ago
A
Anonymous
asked in Razer Support

Razer Barracuda X (2022) microphone not working properly

My microphone barely picks up my voice and the quality is really bad. I've already tried and checked everything. The Windows mic volume is set to 100. It's the default mic. My drivers are all updated. No matter in which app I use the mic, I always have the same issue. When I use the headset with the 3.5 cable or Bluetooth it works fine, so it's not the microphone itself. It is definitely an issue with the 2.4 wireless connection. I already had a problem with the sound issues with the wireless dongle but I managed to fix them by using USB-A instead of USB-C directly. I paid for 2.4 Ghz headset and I want be able to use. I'm not gonna use the 3.5 or Bluetooth. Help is appreciated. It’s so frustrating. If I can't fix it, I will return them and get a headset from another company.

2
BabyPowderurbantruck934
1 day ago
V
vxijeInsider Mini
asked in Razer Support

Ripsaw HD Color Glitch with Certain Monitors

My Ripsaw HD worked fine when using my previous monitor. Now that I’ve switched though, I’m getting almost like a negative color effect from the card. Any solutions? I’ve played around with the Ripsaw’s settings in OBS and can’t find anything that works.  

0
V
1 day ago
wiregeoYellowSunshine709
wiregeoYellowSunshine709Insider Mini
asked in Razer Support

Razer BlackShark V2 usb soundcard static noise after computer wakes up from sleep

Whenever I start playing a video or listen to any audio after my computer wakes up from sleep, the audio is super distorted and has a lot of static. I’ve tried unplugging and replugging back in the same usb slot and different usb slot, disconnect an reconnecting the aux cord from the sound card, and switching the sound output and putting it back. The only solution I found was to restart my computer which is obviously very inconvenient.

0
wiregeoYellowSunshine709
1 day ago
S
su1manInsider Mini
asked in Razer Support

Basilisk X Hyperspeed Firmware update stuck for 20 hrs

I am trying to update Razer Basilisk X Hyperspeed Firmware from last 2 years but its stuck for 10 hours at the same screen above. I tried reinstalling windows but still does not work any help would be helpful. My mouse accuracy is worst than 1$ mouse.Thanks in advance.🙂       

1
R
1 day ago
C
Cinnabarsitetech391Insider Mini
asked in Razer Support

My Viper V2 Pro won't charge or turn on

I only got my viper v2 pro 2 months ago, and out of nowhere it stopped charging or turning on. When I plug it in, no lights turn on, no windows usb sound plays, and it doesn’t show up in the razer synapse dashboard either. I tried tapping the power/dpi button on the back, and I also tried holding it down for different amounts of seconds, and still nothing.It was flashing red before this all happened, so I believe it ran out of battery.I left it plugged in for 30 minutes just to see if it could gain a charge while unresponsive, but I still can’t get it to work.Has anyone seen this happen before? Is there anything I can do to get it working again?

22
R
1 day ago
GiMiThAtAsZ
GiMiThAtAsZInsider Mini
asked in Razer Support

What do I do at this point? (Razer Kishi v1 sticks/buttons not working)

Need info on how to get past this issue. There's already multiple threads on this so feel free to read them as the issue as the same and reply ty. Other issue including firmware check not updating/ won't check 

1
GiMiThAtAsZ
2 days ago
Epicomaniac
EpicomaniacInsider Mini
asked in Razer Support

Synapse hypershift does not work anymore

I have Razer Deathstalker V2 Pro keyboard and Razer Viper Ultimate mouse. after 10/02/2023 update of my synapse to 3.8.930.92719, my keyboard hypershift no longer functions, that means everytime I try to use hypershift it freezes and synapse stops working per se’ along with an error stating “the program contained error and needs to be closed and reopened”. Well I do that and this loop happens again. these are the diagnostics I went through and no luck fixing:1- Clean install Razer Synapse.2- Updater keyboard and mouse firmwares.3- Looking up the internet and not a clue.Please help me with this.Thanks

3
M
2 days ago
M
MustamusInsider Mini
asked in Razer Support

RazerNariEssential - Broken dongle- spare parts request

HelloI accidentally broke the usb dongle on my headphones. The helmet is in very good condition. I had already contacted Razer's customer service who apparently couldn't find a matching dongle. I'd like to know if it's possible to have something compatible that I can order. Here is the serial number of my helmet: HN1851D09402989Thank you   

1
M
2 days ago
nikolayvutov
nikolayvutovInsider Mini
asked in Razer Support

Prevent mouse from sleep

I create a macro and start it (assigned to a mouse key) but my mouse is going to sleep after 5 minutes and the macro stops. I can change the time to 15 minutes max but I want to disable the sleep mode. I need this macro to work 1 hour. How can I prevent the mouse from sleep?

17
S
2 days ago
coastautoMagenta375
coastautoMagenta375Insider Mini
asked in Razer Support

Firmware Update Bricked my Wireless USB Dongle for Razer Basilisk Ultimate

After a firmware update, my wireless USB dongle is no longer recognized. My mouse works when plugged in, the dock is recognized when plugged in, the Dongle will not recognize whether plugged into the mouse dock or the PC directly. The firmware update appears to have bricked my dongle.

0
coastautoMagenta375
2 days ago
K
krnsamiam
posted in Razer Support

Razer Basilisk Ultimate Wireless Stopped Working

My Razer Basilisk Ultimate the wireless stopped working after I charged it using the USB cord to 100%. When I unplug the USB cord from the Razer Basilisk Ultimate the mouse no longer works but after plugging the USB cord back in, it works. After unplugging the USB cord from the mouse, I checked the bottom of the mouse and the white light dot is on and the on/off switch is on the ON side. Also when I look at my Razer Synapse when the mouse is plugged it shows up but when I unplug it, the mouse goes away. I do have the Razer Synapse to the most recent version. I have tried resetting and turning on/off the mouse and it still does not work. Unfortunately my mouse is no longer under warranty and Razer is no longer able to assist. I am reaching out to the community if anyone can help?

5
coastautoMagenta375
2 days ago
Aicrovision
AicrovisionInsider Mini
asked in Razer Support

Blade 18 - Buying from US store from Malaysia

Hi! I'm interested in the Blade 18 when it restocks. I'm based in Malaysia, and the Blade 18 laptop doesn’t seem to be available in the Razer Malaysians store. I'm wondering if I can order from the US store and have it shipped to Malaysia. According to your FAQ, Malaysia is a supported destination. However, as shown in the attached image, it seems I can't add a non-US address to my profile.  If it’s possible, If there are any issues during or after the warranty period, is there a way to get the laptop repaired in Malaysia? Alternatively, could it be shipped and repaired in the US? I've noticed mentions of display cable and battery swelling issues in some of the previous Razer laptops. Hopefully I’m posting this in the right place.Thanks  

1
directOrangePeelIVORY884
2 days ago
R
Razer_RyoInsider Mini
asked in Razer Support

Client (me) VAT number needed on invoice

HelloI need to have the VAT number of my company on the invoice.I’m interested in buying a Blade 16 2023 but what about the VAT number? I can’t deduce the VAT if my VAT number isn’t written on the invoice. Can anybody explain the workaround?

0
R
2 days ago
3t3_ali
3t3_aliInsider Mini
asked in Razer Support

2 step Authentication error

 I am old razer account holder I didn't use razer gold for transactions but on last weekend I bought 120 razer gold coin when I try to Purchase UC from Midas buy a 2step verification come when I try to send code to my number it a error pop up and I have not remember the backup codes please help me as soon as possible.I have also contact razer support earlier but my matter didn't sort out for further info I have attached Screenshot 

1
Razer.Aero
2 days ago
A
Anonymous
asked in Razer Support

Razer Blackshark V2 Hyperspeed - Dongle not working

Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on. I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change. Edit: It works now but I’m not sure what exactly did it.

1
Drabcentralfirst396
2 days ago
technoByzantinefever144
technoByzantinefever144Insider Mini
asked in Razer Support

Barracuda X bluetooth not working

Just questioning how the Barracuda X connects with Bluetooth, as it is plastered that the device has Bluetooth connectivity, and nothing I try works with connecting the device to any phone, macbook etc. The triple tap to enable Bluetooth doesn’t work, the hold for 5 seconds to enable Bluetooth, doesn’t work, and everything else I try does not work with enabling Bluetooth (doesn’t show up on phone Bluetooth, and also doesn’t show up on Razer Audio)

5
besteggNeonGreen408
2 days ago
xquickAuburn235
xquickAuburn235Insider Mini
asked in Razer Support

No Access to Facebook Email Address

I recently create this account and add some funds to my Razer Gold. Little did I know I need to setup 2FA , which I cannot proceed since I dont have access to the primary email address.Can you please help how I can change my email or fix this issue as I dont want to lost the funds I have.Thanks

2
Razer.Aero
2 days ago
C
CanaryYellowhittools757Insider Mini
asked in Razer Support

Warrenty of 2 years for Razer Kraken Kitty - Black

Hi i want to send my headset back. Since once in a while it disconnects from my pc with just the slightest moving of me. Wich just means that the cable moves. And so my audio ofcourse cuts out. Now my problem is i cant find where to start this process for the life of me. Can someone help me? 

0
C
2 days ago
AngelineLGDR
AngelineLGDRInsider Mini
asked in Razer Support

Razer book 13 montor display issues

Laptop model: Razer Book 13  When I turn on my laptop, my laptop screen has display but is very dim. What could be the possible problem and how do I fix this? Thank you!

11
cargreatTurquoiseSurf929
2 days ago
M
mightyixInsider Mini
asked in Razer Support

Spacebar on new Razer Blackwidow v4 Pro repeats or doesn't work

Ihave a  brand new  Razer Blackwidow v4  Pro. The spacebar is  inconsistent, sometimes  adding  onespace,  sometimes  adding two. This message is an example of unedited spacebar issues. You can see  for yourself where the spacebar  adds  one space or two. Or, asinthis sentence or the first, where  no spaces happen when  you press the key. Sometimes it adds  a space in  the middle  of a word.Given that this is t he most pressed key on  my keyboard, I need to get this fixed  ASAP.  There are apps that I use where a spacebardoes more than just put aspace in  a paragraph or sentence.

2
FiszPL
Vanguard
2 days ago
B
Bella231Insider Mini
posted in Razer Support

Mistakenly scratched off last 4 digits of my card

Good day sir/maI’m Bella I mistakenly scratched off the last 4 digits on my card please I would love if I can get the card information and the full code to be able to use my card I would be grateful if this gets resolved soon thankyou.

2
FiszPL
Vanguard
2 days ago
A
asfdfasdasfdfsadfasdInsider Mini
asked in Razer Support

Razer Viper 8k middle mouse button switch part number

My scroll wheel mouse button is having double clicking issues and I would like to replace it. It looks like a generic square microswitch but has no markings on it. Is there a part number for it or an equivalent switch? Thanks

1
FiszPL
Vanguard
2 days ago

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