Razer Support

Hello,I purchased a used Razer headset and I have the original 7.1 Surround Sound activation code. However, when I try to activate it with my Razer account, I receive a message saying that the code has already been used.The code was activated by the previous owner and is linked to their Razer account. I no longer have access to that account.The headset is now mine and I can provide the serial number and photos of the headset if required.Is it possible to unlink the 7.1 Surround Sound license from the previous owner's account and transfer it to my Razer account, or issue a replacement activation code?Thank you for your help.

Hello,I purchased a used Razer headset and I have the original 7.1 Surround Sound activation code. However, when I try to activate it with my Razer account, I receive a message saying that the code has already been used.The code was activated by the previous owner and is linked to their Razer account. I no longer have access to that account.The headset is now mine and I can provide the serial number and photos of the headset if required.Is it possible to unlink the 7.1 Surround Sound license from the previous owner's account and transfer it to my Razer account, or issue a replacement activation code?Thank you for your help.

Hello,I am experiencing serious input issues with my Razer Huntsman V3 HE TKL.ProblemsDropped key inputs during gaming Key presses occasionally fail to register. The issue occurs in multiple different games, so it does not appear to be specific to one game. ESC key sometimes stops responding during games While playing a game, the ESC key can suddenly stop responding. However, if I Alt+Tab to a browser and press ESC, it works normally. Current FirmwareFirmware: v1.01.09_r1Troubleshooting Already TriedI have tested the following settings and configurations, but none of them resolved the problem:Rapid Trigger: OFF Polling Rate: 1000 Hz and 8000 Hz Actuation Point: 1.2 mm and 2.0 mm Razer Synapse: tested with Synapse running and closed Razer Synapse Web version: tested Disabled the keyboard's gamepad/controller device in Windows Device Manager Tested with multiple different gamesThe input drops and ESC issue occur regardless of these changes.Has anyone else experienced similar issues wi

Hello there i purchased the Head set BlackShark V3 Pro Serial #862541D37602113 a few months back from your site and was working just recently until i updated the firmware 1.4.4 back on the 1st of October , i did some streaming of beat saber , once done i turned pc of and then returned later to find out the there is no audio.the Bluetooth works fine as well as wired connection and the Speaker (Blackskark V3 Pro - Chat works fine , the only one that does not work is Output Device  ‘ Speaker (BlackShark V3 Pro - Game) i believe the dongle is not working correctly.

As the title says, I have a Razer Blade 16” running Windows 10, fully up to date when it comes to the windows updates. It came to my attention that the Intel i9 needed a revision update and in order to update it I need to update my BIOS firmware since that revision is apparently included in the BIOS update. I followed all the steps and when it came to disabling BitLocker, the most I could do was run a CMD Prompt command to disable it, but upon further investigation I realized BitLocker doesn’t even exist in the current Windows 10 update. So I’m just here looking for a solution, how can I update my BIOS?  

Hello all,I like to buy an extra of each razer product that I use when I see them on sale. In 2020 I bought a brand new tartarus v2 and never opened it until today. Since i actually bought it over 2 years ago, it’s out of warranty now.Out of the box, it’s not working. Only a few keys work - 1, 2, 3, 4, 5, caps lock, alt, scroll wheel, and the d-pad. The rest press down fine, but don’t result in an input. Remapping them in synapse doesn’t do anything. It’s plugged directly into the computer. I’ve tried 3 different USB ports including USB 2 and 3. I’ve updated my computer, drivers, and synapse. I’ve restarted my computer.Anyone have any ideas on a fix?Thanks

Razer Synapse is a globally popular software platform, yet Turkish language support is still missing. This is disappointing for Razer users in Turkey.Turkey has a large and highly active gaming community, and Razer products are widely used by Turkish gamers. Despite this, Turkish users are still expected to use Synapse in a foreign language while languages with smaller user bases are already supported.We believe Turkish should be added to Razer Synapse as soon as possible. Turkish is spoken by millions of people worldwide, and providing Turkish localization would be an important step toward showing respect to Razer's Turkish customers.We are not asking for special treatment. We are asking for equal consideration and proper localization for a significant and active user community.If Razer continues to ignore Turkish language support, I will actively encourage Turkish Razer users and the Turkish gaming community to reconsider purchasing Razer products and to organize a lawful consumer bo

Device / software- Razer Pro Click V2 Vertical Edition (PID 0x00C7 / productId 199)- Razer Synapse 4.0.827 (RazerAppEngine app-4.0.827), Windows 11 Home 24H2 (build 26200)ProblemMy mouse DPI is set to a custom value in the Default App Profile (1800). Whenever Synapse auto-switches to an App Profile I created myself (e.g. for vivaldi.exe or explorer.exe), the mouse DPI jumps to 1600. When it switches back, the DPI returns to my custom value. The same happens with every other app profile that I added myself.Apps that only use Razer's pre-installed profiles (Chrome, Teams, Office, Adobe) do not cause the jump.What I found (from the Synapse logs in %LOCALAPPDATA%\Razer\RazerAppEngine\User Data\Logs)- Every App Profile I created contains a dpiStages block with the factory defaults: stages 400/800/1600/3200/6400, "active":3, "enable":false. Stage 3 is 1600, which matches the jump.- Razer's pre-installed profiles and the Default App Profile contain no dpiStages block, and they do not cause a

I got the mouse about a week or so ago and it’s been fine but then the light on the top of the mouse went and it just started to refuse to connect. It says something about it malfunctioning and to try again. I tried about twenty times before coming here.  

How can I appeal to have my Discord account unbanned by Razer Discord community?   I was previously banned from the Razer Discord community because my account was hacked

Hi guys,I received a Razer BlackShark V2 X USB gaming headset for my birthday today to use on my ps5 (original). When its plugged in i can hear my own voice through the ear pads, I'm wondering how to change that. I've never experienced this issue with other headsets on my ps5 regardless of whether they are USB, wireless or standard 3.5mm jack wired.This issue occurs from the moment the ps5 boots up and persists through games and parties with friends.Any advice would appreciated, sorry if I've not given enough information, im happy to provide any more if needed

Hey i got a problem recently my scroll click in mice stopped working on mechanical side of it the switches work just fine i tried cleaning it with compressed air but it still doesnt work already tried fresh synapse install drivers install and i dont know what else i could do

Dear Razer Support Team,I am writing to inquire about purchasing a replacement wireless USB dongle for my headset. Unfortunately, I have lost the original HyperSpeed dongle.Could you please let me know if a replacement dongle for this specific model is available for purchase and how I can proceed with ordering it?Thank you for your time and assistance. I look forward to your reply.Best regards,Octavian. 

I just bought Razer Hammerhead V3 HyperSpeed earphones. I am able to connect them via bluetooth and the dongle but when checking on razer audio app. It just does not connect or isn't able to find it on the app. I am able to use the device without any issue but the razer app. " Can you tell me if there's a way to fix this?I reinstalled the appI rebooted the phoneI have a google pixel 11 

Hi All,I have a razer keyboard (blackwidow v3), a razer mouse (naga trinity) and an asrock motherboard with ARGB cpu fan.I have installd the asrock argb controller and it is controlled by the razer chroma app.When I log in my session, there is a delay but things works in the end (about a minute after logging).My wife also uses my computer and has a dedicated session.My question, is how do I make the lights work on her session too ? Do I install reazer on her profile and recreate everything ? When I did that, the keyboard stopped working when entering the other session and I had to plug/unplug the keyboard to make it work again.I also tried to use windows automatic lighting, with no success.I’m a bit lost, so if you have any ideas on to how to make this work, that would be much appreciated.

I realize this is old, and likely upsupported, but the machine is still working great (bought direct from Razer and still going strong). Using Rufus, updated to win11; needed some intel driver updates to get Bluetooth working (needed 2 intel drivers and the bluetooth to get rid of pci simple communications device warning to go away.) The only thing not working: the trackpad works as a mouse with pointer, but doesn’t recognize 2 finger scroll. I think it shows up in device manager as a hid-compliant mouse (there are 2 mice, and no trackpad listed in devices.) The firmware updater won’t run at all unfortunately. Any suggestions on where to find a synaptics driver (win 10 would likely work)? Haven’t had any luck with so-called driver updater softwere.

Hi, How are you doing today?   I have an old game controller Nostromo, I was wondering if that would work with Windows 11? It worked on Window 10 playing COD,   Just wondering about Win 11.  Thank youGopher(My life is dirt)

After installing synapse 4 I am unable to play decently, dpad on tartarus is stuck all the time, the naga trinity side panel sometimes doesnt light up/work… how can I downgrade to synapse 3?

Hello Razer Support Team,I am experiencing a critical issue with my BlackShark V3 headset following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.0, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested on differe

Hello Razer Support,I’m experiencing a serious issue with my Razer Huntsman V3 HE.Windows recognizes the keyboard as both a keyboard and an Xbox controller, but the keyboard keeps disconnecting approximately every 15 minutes. When it disconnects, the RGB lighting stays on, but the keyboard stops working and Windows no longer properly recognizes it.The only way I can get it working again is to unplug the USB cable and plug it back in.I also completely reset my PC and tested the keyboard without installing Razer Synapse, and I still have exactly the same problem. Therefore, this does not appear to be related to Synapse or any other software on my PC.It seems that other Huntsman V3 HE users are experiencing the same issue as well. This is extremely frustrating because the keyboard cannot be used reliably if it disconnects every 15 minutes and requires the USB cable to be unplugged and reconnected each time.Please investigate this issue seriously and provide a proper solution, whether it i

Hello, the microphone for my Blackshark V3 Pro has just been stolen. I don't see one in the store, but after checking the forums, I gathered that posting here might be a good way to try and buy one. Thanks!

I have 3 kiyo and 1 kiyo since 1.5 year. I was happily using all of them simultaneously in obs studio. I have win11 laptop. The last 5 months i didn't use them..... i tried to connect them yesterday... and only 2 kiyo x was able to connect. The other 3 was not detected. I was trying almost everything.... changing ports connect... reconnect.... restart ... the result was worst.  Now only one can connecting.... so i lost 3 kiyo? I tried another laptop... same. Only ine is able to connecting ..... i don't know whst happened?  I can not believe this is happening.  So what can i do ? Throw to the dustbin?

cant log into 7.1 appafter login it just shuts down and nothing happens

serial number is removed for security purposes. 

Hi everyone,My Razer Huntsman V2 Tenkeyless (USB ID 1532:026B, bcdDevice 1.01) has a lighting issue at every boot:When I power on the computer, the keyboard lights up while the BIOS/manufacturer logo is shown.At the exact moment the BIOS hands over to the operating system, the lighting turns off.The keys keep working, but the lighting stays off until the computer sends a lighting command to the keyboard again (device mode / brightness / effect). Without that, it can stay dark indefinitely.What I have tested:- Plugging the keyboard in while the OS is already running: it lights up and stays lit.- Plugging the keyboard in while in the BIOS setup screen: it lights up and stays lit.- A Razer Pro Click V2 Vertical mouse on the same computer keeps its lighting during the whole boot.- The darkening happens before any operating system driver or software is loaded, so it does not seem to depend on the OS (I use Linux).Computer: ASUS VivoBook X415EA (BIOS X415EA.311), Intel USB controller, keyboa