Razer Support

Hi all, I tried to install Razer Synapse 4 many times and I cannot. It comes up with a error file as shown below:  The error file says: “Failed to write installer file (No such file or directory)” I also filled a ticket and the log collector fails to collect the logs as well as show below:  Can anyone help me. I have spent about 8 hours today trying to get Razer Synapse 4 to download and nothing as worked.

i bought used blackshark v2 3.5mm headset now  how do i active she already used code and doesnt have how am i gonna active can u guys give me new code thx @Razer.ScarletRouge  this is not usb version it is X, THX Spatial Audio doesnt support in this version 

Hi everyone,I've been experiencing random mouse freezes with my Razer DeathAdder V4 on Windows 11 since a recent Windows update.Key observation: Right after this update, my pointer acceleration was automatically re-enabled and I had sensitivity issues — which strongly suggests the update interfered with mouse-related drivers and settings. The freezes started appearing right after that.Additional observation: When a freeze occurs at startup, the entire session seems unstable with possible freezes later on. When the startup is clean, the session remains stable throughout. This suggests a conflict happening during the initialization sequence at boot, between Windows and Synapse.Steps already taken:Disabled USB power management on all ports Uninstalled USB Root Hub 3 driver Completely uninstalled Synapse, cleaned residual files and registry entries Fresh reinstall of Syn

Hello,I recently purchased a Razer BlackShark V2 X headset, but I am having an issue activating the 7.1 Surround Sound feature.When I try to register the product on your website, I receive a message saying that the product is already registered. I did not register this product before.Serial Number: HN2151D25003018Could you please help me resolve this issue or advise on what I should do next?Thank you in advance for your support.Best regards,Dmytro I am enclosing a receipt and a photo of the product. 

Hey all, Just today I received a Basilisk V3, opened it about 15 minutes ago and noticed that normal scrolling on the scroll wheel does not work. Pressing the mouse scroll in, switching to smooth scroll and side scrolling all works but normal scrolling doesn’t - smooth scrolling or not. I have tried:Plugging into a different USB port Closing down Synapse and trying to scroll Updating the mouse firmware Resetting the device via SynapseAll to no effect. My old mouse, a Basilisk V2, scrolls just fine no problem. Any known issues/help? Or am I just returning it? Cheers.

I believe my chair is now having problems as it’s off centered and whenever I sit in it it just never can be leveled it just flips around. Upon looking it looked to be a cylinder issue and I am out of warranty so I was trying to figure out my next course of action. Attaching pictures 

Bilgisayarı sıfırladım ve kulaklığın sürücüsünü kurdum sonra bağlanmaz oldu basılı tutuyorum açılmıyor bağlı gözüküyor fakat ses yok ışık da yanmıyor ayarlayamıyorum

Hi everyone! I’ve been regularly using my atheris on bluetooth for around 2 years now with no issues until today, when the mouse failed to connect to my laptop via bluetooth. Usually, the LED indicator quickly flashes green before turning blue as it connects over bluetooth. However, the indicator is now lighting up and staying green (no flashing) when I turn bluetooth on. Trying to put it into pairing mode by pressing and holding the two side buttons + the DPI cycle button also seems to have no effect, the light stays green. The mouse works fine using the usb dongle. I’ve done a factory reset on it via Razer Synapse but it’s still giving the same issue. I’ve tried a firmware update as well, but could only do half of it since I can’t connect the mouse via bluetooth after the first step. I’m wondering if this is a fixable software problem, or if the hardware is just broken. Any help would be appreciated, thanks!

Hello Razer Support,I am customer @yassershoki86Issue: The Activation Code and Serial Number of my Razer 7.1 Surround Sound Headset have been lost/stolen. I no longer have the original product information needed for warranty registration and activation.Product Information:Product Name: Razer 7.1 Surround Sound Headset Internal Serial Number (inside headset): [ [removed by moderator] ] Condition: Brand new with original packaging intact Proof: I have attached photos of the box and headsetRequest:Manual product activation and registration New Activation Code issuance Warranty registration under my accountPlease respond as soon as possible.

Hello Razer Support,I am customer @yassershoki86Issue: The Activation Code and Serial Number of my Razer 7.1 Surround Sound Headset have been lost/stolen. I no longer have the original product information needed for warranty registration and activation.Product Information:Product Name: Razer 7.1 Surround Sound Headset Internal Serial Number (inside headset): [removed by moderator] Condition: Brand new with original packaging intact Proof: I have attached photos of the box and headsetRequest:Manual product activation and registration New Activation Code issuance Warranty registration under my accountPlease respond as soon as possible.

Hello, I need assistance with my Razer Wolverine V3 Pro.The original USB cable has a loose connection issue — it disconnects when slightly moved.I tested the controller using a different USB-C cable, and it works perfectly without any disconnections, so the issue appears to be only with the original cable.The controller and charging dock are working properly.I would like to request a warranty replacement for the defective cable.I can provide a video and proof of purchase if needed.Thank you for your assistance.  Hola, necesito ayuda con mi Razer Wolverine V3 Pro.El cable USB original presenta un falso contacto: cuando se mueve ligeramente, el control se desconecta.Realicé pruebas usando otro cable USB-C y el control funciona perfectamente sin desconexiones, por lo que el problema parece ser únicamente del cable original.El control y el centro de carga funcionan correctamente.Me gustaría saber

Hello, I need assistance with my Razer Wolverine V3 Pro.The original USB cable has a loose connection issue — it disconnects when slightly moved.I tested the controller using a different USB-C cable, and it works perfectly without any disconnections, so the issue appears to be only with the original cable.The controller and charging dock are working properly.I would like to request a warranty replacement for the defective cable.I can provide a video and proof of purchase if needed.Thank you for your assistance.

Hello, i just got “Hammerhead V3 Hyperspeed” i connected cable with wireless dongle, it shows lights but there is no sound in buds. i also have selected right one on “Sound inputs” but still no sound. i also downloaded “Synapse” but shows me “Device is switched off”Its my first time using gaming buds, so sorry if im missing something.  

I'm having a major problem with my account. When I added funds and created the account, the email address linked to my Facebook account was automatically connected to my Facebook account for identity verification. I didn't know how to access it because it's a very old email address, and I didn't link it myself; it was linked automatically. I need a solution, please. I haven't known how to make payments for a long time.

Hello,I recently purchased a Razer BlackShark V2 X headset, but I am having an issue activating the 7.1 Surround Sound feature.When I try to register the product on your website, I receive a message saying that the product is already registered. I did not register this product before.Serial Number: HN2137D22210297Unfortunately, I did not receive a valid activation code, or the code appears to have already been used.Could you please help me resolve this issue or advise on what I should do next?Thank you in advance for your support.Best regards,Valerii

I ordered a - Razer Kraken Kitty V2 BT - Hello Kitty and Friends Edition - Razer Rogue Backpack V3 Miniature Edition - 10,000 Razer Silver - Hello Kitty × Juno Bundle Paid $152 .03 and It’s been 9 days since I received my package. However, I haven’t recieved my Hello Kitty × Juno Bundle Digital code via email. My order number is: Order #RZUSWP [removed by moderator] . Pls do Let me know what is taking the digital code or what is the hold-up on this? You can send your update and reply directly to the email associated to this Order number or account. thanks and looking forward to your reply.

Seems to be a common issue based on the number of threads I’ve seen here.But my Razer Kiyo was working totally fine for over a year and then all of a sudden today mid-call it just stopped working.Now the light just stays on and it sounds like it’s hissing and crackling, and my computer can’t detect it no matter what I do.I’ve tried restarting my computer, unplugging and plugging it back in, installing the latest drivers, uninstalling the device and plugging it back in. Nothing works.

BlackShark V3 firmware version: 1.3.0.0Synapse version: 4.0. [removed by moderator] After the latest firmware update, the Game Profile section in Synapse is not working correctly.When I select either THX Immersive Mode or THX Competitive Mode as the game profile and then launch the game, THX breaks. The selected THX mode does not seem to activate properly in-game.After closing the game, THX remains broken. Synapse also gets stuck when I try to switch back from THX to Stereo. At that point, the headset still appears in Synapse, but THX no longer works correctly.This seems specifically related to automatic game profile switching. THX can work after a clean reset/reinstall, but launching a game with a THX game profile causes it to break again.

I have this same issue.  The surround sound app only accepts email address but will not accept the creds that I use for the Razor site. Even when I request to change my password it says it will send a link if your email address is on file, which it is but the email never arrives.  I can’t create a new login because my email address is already in the system so it won’t allow it.  This all worked perfectly on my laptop when I set it up but I get this issue on my PC.  I can’t reach anyone at Razor to help me.

Hello! I can't log in to the "7.1 Surround Sound" app because I can't log in to my Razer ID profile. I've already reset my password, and I've done all sorts of things. He enters the site and writes in the application "error, the password was not entered correctly." Help

i bought used blackshark v2 3.5mm headset now  how do i active she already used code and doesnt have how am i gonna active can u guys give me new code thx 

can i buy a replacement part or get it on warranty. please help me puurchase a new one

Bonjour,Je vous contacte concernant mon casque Razer BlackShark V2 Pro White Edition que je possède depuis environ 8 mois.Depuis récemment, le dongle USB ne fonctionne plus du tout :aucune lumière ne s’allume lorsqu’il est branchéla Xbox Series S ne détecte plus le casquele casque fonctionne toujours en Bluetooth sur téléphoneJ’ai testé plusieurs ports USB ainsi que différents branchements (avec et sans rallonge), sans succès.Numéro de série : AC2417D32700472Je pense que le dongle est défectueux et je souhaiterais savoir s’il est possible d’obtenir un remplacement dans le cadre de la garantie.Merci d’avance pour votre aide.Cordialement,

Hello. So the Mic on the RazerBlackShark V3 pro sound is very quiet compared to my other headsets. In Windows Microphone test the highest it records when speaking normally is around 10% to around 6%. But in Synapse Mic Preview sounds normal so I know the Headset or Mic isn’t defective. I am hoping for a fix for this. There was a Firmware update today 4/28 but it did not help, maybe made it worse. Anyone else experiencing this?

For the past few months my mouse has been continuously disconnecting and I have noticed a pattern. My mouse freezes and does not work whenever something heavy happening on my computer, like when I'm playing a game. The mouse freezes and the only way to fix it is to unplug it from the motherboard. I have literally tried everything, even updating bios settings. I still don't have a fix. I have uninstalled synapse, reinstalled it, reinstalled drivers, updated drivers, changeTrad power settings on my computer, changed usb ports, and I still have not found a fix.Also I have another mouse that isn't razer and it works perfectly fine.