Razer Support

I have tried many times to register my Razer BlackShark Goblin X4 Headphones! But it keeps saying the product name is invalid? And without registering I can not use the Razer synapse software! Just Windows 10 software! Please any help would be appreciated greatly!!

Hello,My Razer headset is under warranty.The USB wireless dongle is NOT lost, but defective.It does not power on or pair.The headset works perfectly in wired mode.I have tested the dongle on multiple PCs.Is it possible to receive a replacement USB dongleunder warranty without sending the full headset?

Hii, I’ve just bought my mic and I’ve set up everything and tried troubleshooting it as well but its not picking up any sound… Is there anything else i could do?

I have a razer deathadder essential and when i play games like valorant i have to up my sens by alot. The normal sens for 1600dpi is around 0.20 but i have to have it at like 0.43 for it to feel some what fast i play on 1000hz polling rate does anyone know why it feels slow? Ive been trying to figure it out for like 8 months

Hello,I am using a Razer Barracuda Pro with the wireless dongle on Windows 11.When I first purchased the headset, THX Spatial Audio appeared as a separate output device in Windows. Selecting it caused audio issues, so I reinstalled Synapse 4.After reinstalling Synapse 4:THX Spatial Audio no longer appears as a Windows playback deviceIn Synapse 4, enabling THX Spatial Audio does nothingOnly the THX demo video is availableI have:Fully reinstalled Synapse 4Removed all Razer and THX audio driversDisabled Windows Sonic / other spatial audioTested on Windows 11 with dongle connectionThis appears to be a driver or Synapse 4 regression, not a hardware issue. THX Spatial Audio is a marketed feature of Barracuda Pro, and currently it is not usable at all.Please confirm whether:This is a known issueA fix is plannedOr THX Spatial Audio support has been removed for this modelThank you.

I have a wired Razer Ornata V3 stuck in customs for “Toxic chemicals release form”  Is this something you can provide them please?  I can PM the tracking.  The message is below:Clearance instructions from the importer are required.Recommended action: Importer must provide instructions. A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.Recommended action: If the consignee has authorized the shipper to complete on their behalf; include a copy of the written authorization with the shipping documentation. If the shipper is not authorized to complete; consignee must provide the statement. Please let me know if this is something that we can get taken care of.

Hello Razer Support Team,I am using a Razer mouse with Synapse installed, and I have assigned different DPI levels to a DPI switch button.Whenever I change the DPI during gameplay, an on-screen notification appears (for example: “DPI set to 400”). This notification shows up in the middle of the screen and interrupts my gameplay, which is very frustrating—especially during intense moments in-game.I have checked all available settings in Razer Synapse, including notifications, overlays, and OSD options, but I could not find any setting to disable this DPI pop-up notification.I do not want to lock my mouse to a single DPI value, as I actively switch between two DPI levels while playing. I only want to disable the on-screen DPI notification, not the DPI switching itself.Could you please let me know if there is a way to turn off this DPI change pop-up, or if this feature can be disabled via Synapse, firmware, o

ScarletRouge was professional, responsive, and very helpful throughout the process.They clearly explained the next steps, created my case quickly, and made the experience smooth and stress-free.Thank you for the great support! — Ömer Ozan

Hello! This issue is just with this keyboard. My previous keyboards had no issues. I just recently bought my blackwidow v3 tkl. Any recommendations on how to solve this?

Merhaba, Razer DeathAdder V2 Pro cihazımın garantisi bitti ve şarj olmuyor. Hangi destek departmanıyla iletişime geçmeliyim? Yardımınız için teşekkür ederim.

My card is bringing used card

i got this mouse as a gift from a friend and it was working fine wirelessly and ive updated all the software and done all trouble shooting steps but the wireless receiver will not work anymore no matter what i do sometimes i get it to connect but then it just disconnects after a few minutes please help id really like a replacement and im willing to pay for and i left proof down belowhttps://drive.google.com/file/d/1f1vNtA8F-0xjUyAiKv7cO6xWmPHOrlNK/view?usp=drive_link

I lost the power supply for my Key Light Chroma while moving apartments. Does anyone know of a suitable aftermarket power supply?  It looks like the Key Light Chroma uses a 15V, 3.5A, 52.5W power supply, but I don’t know the end connection size (2mm?) and I can’t find those exact specs on Amazon; the closest specs I’ve found are 15V, 4A, 60W power supply, which I think should work, but I’d like to find an exact replacement if possible. Thanks!

I bought a viper v2 pro and it doesnt work wirelessly , i try in somos devices and try to power on the mouse but i get no response in wireless mode

Hello Razer Support Team I lost access to my Google Authenticator and I can no longer receive the 2FA codes Because of this issue, I am unable to access my Razer account and complete my .purchases I kindly request you to disable or reset the Two-Factor Authentication (2FA) on my .account :Account details Razer User ID: 736689507 Razer ID Email: (Removed email for security purposes) Country: Yemen I am ready to provide any verification .needed to confirm account ownership Thank you for your support

I purchased the Viper v3 Pro and just haven’t seemed to get my email for the free battlefield 6 skin. Just wondering how long the email takes.

I recently purchased the following camera: Razer Kiyo Pro - USB camera with high-performance adaptive light sensor and tripod for streaming (Full HD 1080 p 60 FPS, HDR, Wide-angle lens, supported Open Broadcaster Software en Xsplit) Black. I’ve had multiple issues with it, it worked for about 1 hour then gave up on me, so now it does not work at all. I see it connected with Synapse but it doesn’t show anything from the camera. It’s connected as a Camera according to device managers, yet not working as one, for weird reason. 

pls help i need to change my phone number , i lost my old one

I spilled a cup of tea over my keyboard and i want to dissasemble it to clean it and make sure no sugar is left inside, anyone with experience can tell me a safe way to tear it apart without breaking anything?

HiMy Razer webcam suddenly froze mid stream and is not working anymore. None of the apps recognize the camera and the camera itself is just lit up with a flickering ring light. After some research it seems like that’ s a common issue for people. Is the camera cooked now? Been like a year or so of usage. Making a new thread cause there doesn’ t seem to be a definite answer anywhere

Fairly straightforward. I have the Addressable ARGB Controller and I would like to know if there is a firmware update available.I cant see one easily in support, but I would like to verify that it’s not just hidden or hard to get because the model is less common.The ARGB Controller used to work well but after the recent upgrade to synapse 4 it no longer detects any ports without LEDs as “inactive”, this complicates setup of the schemes as well as stability/compatibility. RZ34-02140600-R3M1

As the title suggests, this is the dumbest thing, My keyboard is missing a key. A friend of mine stole it as a joke and then lost it.Where can i get support for replacing just the key? the rest of the keyboard is fine!

Just bought the Razer Hammerhead HyperSpeed for Xbox to connect to my Windows 10 PC for gaming and work since I prefer earbuds to headsets.Not sure if I am reading the manual correctly so I set the earbuds to hyperspeed mode and the dongle to USB mode, plugged in the dongle to my PC's usb c port (which is tested working with other stuff) but nothing.Thought I got a faulty dongle as bluetooth works fine on my android phone and on the andriod app there is no prompt to update firmware. So I thought to try xbox mode on the dongle and then it works.I see on my device manager under audio: Headphones (Xbox Controller) Headset Microphone (Xbox Controller) And so far audio output works and mic works as well (using mictest website and MS Teams).Decided to get an exchange at the Razer store and tested the new set on their Razer Blade display set. All good on USB mode for the dongle.Back home on my Win 10 PC not

Hello all!I am fairly disappointed with razer., their customer support and their product. I bought the Razer Blade 15 around a year ago (2023) and now I am faced with a bug. Whenever I play a video on streaming sites like youTube or Crunchyroll the sound progressively gets quieter and quieter to the point where eventually no sound comes out of the speakers. I have tried with other output devices such as headphones and external speakers and the sound is perfect its an issue with the device itself. The only way to get the sound back is by restarting my laptop and as soon as I play another the video the bug occurs again. Furthermore, I am extremely frustrated due to razer’s lack of customer support. I live outside of the US (the UK) and razer has no email or phone number to call. It is infuriating because the only thing I can do is send my laptop to the store but then its a whole process! It would be so nice to talk to a human rather than having to back up all my data etc

Just purchased a Barracuda X a few days ago, and was actually really excited to try it since my old headphones died. Tried turning it on but the LED flashed abit of red and didn’t seem to turn on.Tried to charge it thinking it was low battery right from the box, but while charging the LED light doesn’t show any indications. I try pressing the power button and it shows a flat red, then blinks with long intervals in between, and then stops showing anything. Tried this a few times and this keeps happening, sometimes there’s short intervals, and occassionally the LED light doesn’t even turn on.I thought, “Alright, I’ll just leave it overnight and check it tomorrow. Maybe the battery is just really low and the device can’t manage anything right now.”I wake up, try and turn it on, and the LED indications don’t change from before. I search Razer Support for help and there’s several threads on the firmware updater helping to solve this low battery issue. That’s seems li