Razer Support

Subject: Problem with Left Analog Stick on Wolverine V2 Pro Message: Hello, I’m having an issue with my Razer Wolverine V2 Pro controller. The right analog stick can be removed easily, but the left stick is stuck and doesn’t come off no matter how I try. I’ve noticed that when the controller is plugged in via charger, the left stick becomes even harder to remove. When unplugged, it’s slightly easier — but still won’t come off properly. Please advise me on how to proceed or whether this could be a defect. Thank you.

When I got on my computer today, my keyboard's Bluetooth was disconnected & failing to reconnect. I removed the device & paired it again but for some reason the light on the keyboard continues to flash as if it's still looking for a device. The keyboard functions normally until it goes to sleep & then I have to pair it again. My computer is remembering the keyboard, but the keyboard acts as if it's not remembering the device it connected to. I've tried connecting to other computers & the same problem occurred. I've also updated the firmware & factory reset the keyboard, but the issue persists. The keyboard still functions normally while connected via USB C.

hi i bought haedset black shark v2 x and when i want to rigester it it says this product was regiestred ….. and i have to send report to supporter ./…. i look for that link for creat a report but i cant find pls if u have the link support or u know what i have to do help me / tnx

Was running a Naga 2014 and upgraded to a Trinity, tried to download Synapse 3 and received Cant install synapse 3 - Server Access Unavailable I have restarted and reset my network, given permissions through windows defender, uninstalled all old razer software. The Naga 2014 worked for years and this is rather frustrating

Hey, I bought an gift card but its still says pending even though i bought it hours ago.

To whom can help me, I have recently purchased a Deathadder Essential Wired Gaming Mouse, and I have difficulty registering the warranty, because it says invalid serial number. I have tried numerous ways, changing 0 to O (letter), for both product and S/N, but it doesn’t work. Additionally, my mouse is not recognised in Synapse 3. How do i fix the mentioned?

i have the basilisk ultimate and whenever i have it on and plugged in using the wireless USB it never picks up that the mouse is on Ive tried reinstalling synapse, upgrading to synapse 4, restarting my computer, downloading new drivers to the mouse, factory reset on the mouse and it doesn't work unless plugged in by cable

Hi everyone, After updating Razer Synapse to version 4, all the settings for my Leviathan V2 soundbar have stopped working. The equalizer doesn’t respond at all. Switching to THX Spatial Audio is disabled inside Synapse. Along with the update, a separate THX Spatial Audio app was installed. This app requires a paid license, and only started a 15-day trial. The sound quality on the soundbar is now terrible compared to before. I never had to pay separately for THX Spatial Audio in Synapse 3, and everything worked fine. Can someone please advise: How can I roll back to Synapse 3? Or is there a way to get the EQ and all settings working again in Synapse 4 without paying extra? Any help or guidance would be much appreciated. Thanks in advance!

So I don't remember this being a problem when it was new, but lately I've been having long meetings at work and my battery ends up completely drained before we finish up about 2-3hours of meetings. The poor battery life is one thing I'm trying to work through and making some progress with ending processes and such. However, the main issue at hand is that when I get back to my desk and plug it into the official Razer AC adapter it says its going to take over 4 hours to fully charge. The laptop is essentially idle, temps are low and the fan is running very quietly. If I unplug the AC adapter and plug in a USB-C charger, it will say its charging, and it will even say fully charged in 1hr30min, except it won't actually charge and I can watch the battery % go down while it still tells me its going to be fully charged in 90 minutes. Has anyone had problems like this? Is there a fix for it? I did recently do the battery health check and everything seemed alright there. The battery has lost ab

Hello Razer Support, I recently got a Razer headset (BlackShark V2 X) from my brother. He only used it on his PS5 and never used the 7.1 Surround Sound activation code. Now I am using it on my PC, but the code is scratched and unreadable. I would like to activate the feature. Please find attached a photo of the code card. Thank you in advance for your help.

A process that should’ve taken 2-3 days as taken 3 weeks with still no answers. I had returned my laptop that had problems within 14 days of their returned policy for an exchange of a new one which should’ve taken 2-3 days instead they keep dicking me around and won’t send another laptop. Every time I call they keep saying “ we’re waiting for updates from the RMA department.” Its been 3 weeks and still no update even though I call them everyday. For the amount of money spent on these products, this has been the worst customer service provided. I also demanded for my money to be reimbursed but hey clearly ignored me. Cooperate should be ashamed of this. This will be my first and last time giving Razer business and I absolutely do not recommend this company whatsoever.

ID : tiwakorn0012

Hello , Whenever I try to press (windows key + L) on my Razer Cynosa Lite keyboard , the “L” is stuck my pc just keeps spamming it (i have to restart my pc every time) .Its really frustrating ,if there’s anything like a firmware to this model of keyboard or another fix please let me know.

I need advice on how to spend my silver wisely, tell me what all yall spent it on, so I can make a good decision

I wonder if these apps that show up here are needed for my Leviathan V2. I download a bunch of THX apps when I first installed this Speaker because it was included in the Razer Synapse 4 installer. So I was wondering if any of these apps are leftovers files from those THX headphones apps that I used to download and might not be necessary for my Levithan v2

I recently bought a brand new Razer Viper V2 pro and my dongle doesn’t work the mouse works perfectly fine with wired connection but when I swiched to wireless dongle doesn’t connect to the mouse tested it on 2 different computers but still doesn’t work. Hopefully this issue gets resolved since I noticed that alot of people are having the same issues as me

Hi! I don’t know what has changed, if a Windows update occured or an update to Synapse, but one day Synapse seized to launch anymore. Splash screen pops up when I boot to Windows, but the startup fails and when you retry, it too always fails. I tried to uninstall the program via Windows settings menu, but first it said some path is missing, and since then when you hit uninstall nothing happens, but the program remains on the list. I downloaded the latest version of Synapse from Razer’s site, but that too doesn’t launch up at all, basically nothing happens (although a command prompt like window flashes briefly). What to do? Do you possibly have a particular uninstaller program so I could simply remove all Synapse related files and registry entires and then install it again, since the installation would likely proceed then. Please help! EDIT. I’m on Windows 11 Home 23H2 (22631.2792). EDIT2. I might also add, that aborting Synapse related processes in task manager does not make reinstalla

Hi everyone, I purchased a physical Razer Gold card from a store, but unfortunately, I accidentally scratched off some of the digits and can't see the full code. The card hasn't been used yet. Is there any way I can recover the complete code or get help with this?

Olá Suporte Razer, Comprei recentemente um mouse Razer DeathAdder Essential (modelo: RZ01-0385), mas quando tentei registrá-lo na minha conta Razer, recebi uma mensagem dizendo que o produto já foi registrado. Número de série: (Removed SN) Número do produto: RZ01-03850100 Gostaria de solicitar a verificação deste registro. Se possível, gostaria que o produto fosse transferido para minha conta, pois o comprei de forma legítima e tenho o comprovante de compra. Agradecemos antecipadamente sua ajuda. Atenciosamente,(Removed information)

Hello, I purchased several brand new Razer Hammerhead True Wireless X units directly from Amazon UK. All but one remained factory sealed and unopened until recently. Unfortunately, a few were found to be completely non-functional straight out of the box. I’ve tried the usual support channels on the Razer website but was unable to get help because the units are now out of warranty (serial number lookup shows this). I also contacted Amazon, who directed me to reach out to Razer for assistance. Could an official Razer support representative please reply with a contact email or let me know the best way to escalate this further? I’m happy to provide serial numbers, proof of purchase, and any other details as needed. To avoid confusion, please only respond if you are an official Razer support representative. Thank you very much for your assistance.

ive recently purchased an headphone Razer blackshark V2 X and i tried to install the 7.1 surround sound software but it does not open after installation ive tried reinstalling the app several times but cant identify what is causing this to happen

Hello! In Synapse 4 I cannot change profiles in the dropdown menu. I select profile 2, 3 or 4 and it is reverted back to profile 1. Changing profiles from the controller, with shortcuts, does not reflect in Synapse. I can customize Profile 1 normally (except brightness in static mode does not save, always stays100%) though and it works in games. It was like that out of the box, since then I have updated the firmware twice, now on v2.02.00_r1. With the latest firmware “Razer Controller Setup For Xbox” app stopped recognizing the controller, so I lost the only way to customize other profiles. I’m on Windows 10 PC with latest updates. It behaves the same on my Windows 10 laptop. I have tried “cleanup tool” and multiple reinstalls. No luck.

So I just bought the RAZER Blackshark V2 X from amazon as I wanted to finally get good headphones. I was excited to try surround sound with the different games I play. When I set it up last night I was able to open the app and put in the code to activate it. I was also able to toggle it on and off perfectly fine. This morning when I got onto the PC I tried opening the app so I could test the differences with one of the games I play. Now it doesn’t open the 7.1 surround sound app even when that is the app I search for and click on. Now it just opens the Razer AppEngine in the notification area of the task bar but does not open any app. It asked me to sign in with Razer ID so I did and still doesn’t open surround sound. Now surround sound is stuck on and I don't know how that will effect other things on my pc.

My controller has been randomly disconnecting despite being plugged in VIA USB. It does this with any usb cable in any USB port I try on the XBOX Series X. I’ve purchased a new cable, but when it disconnects mid-game, the only way to get the controller to connect again, is to pull the USB cable out of the controller and re-insert it. It’s been getting worse over time; and now disconnects very easily. XBOX Series X I don’t have a PC (Only XBOX, and MacBook). I’ve reset the controller and settings. Doesn’t help, seems like it’s something wrong with the USB-C Port.