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10000 Threads
.Luoz.
.Luoz.Insider Mini
asked in Razer Support
Perdi el Dongle de mi razer atheris donde lo puedo conseguir?

He perdido mi dongle del razer atheris hay alguna manera de conseguir el reemplazo estoy en Colombia gracias

71
Razer.sushi.boi
Steel_Piaf
Steel_PiafInsider Mini
asked in Razer Support
My Deathadder V2 pro can no longer connect

When my Deathadder are connected wirelessly, she drops out every 3/4 of a second.when she is connected by wire, she connects and disconnects every 2 seconds.I don't even have time to use it.

51
Razer.sushi.boi
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vlada22Insider Mini
asked in Razer Support
i don t have the code for 7.1 surround sound

hello I also need a new code to activate the headphones  

41
Razer.sushi.boi
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unique121212Insider Mini
asked in Razer Support
razer kraken pro v3 mic replacement

where can i buy a mic replacement for my razer kraken v3 pro i lost it and i cant find a replacement for it

81
Razer.sushi.boi
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greatOfficeGreenAMBER243Insider Mini
asked in Razer Support
Fraud

Hello, I am a user of Razer Gold, and I recently purchased a voucher with  all the following voucher codes:5261605242522532188779503386058910002611313027128201643398099769358015 I have not used these vouchers myself, but when I tried to redeem it, I received an error message stating:“The PIN has already been redeemed.” I suspect that someone else may have seen the voucher code by mistake, even though they did not have the PIN (if there was one). However, it seems they were still able to use the code. I kindly request that you check the status and usage history of this voucher and investigate whether it was redeemed by an unauthorized person. I can provide proof of purchase and a screenshot showing the error message. I would appreciate your assistance in recovering the balance or offering any possible compensation. Thank you for your support, and I look forward to your response. Best regards,Nawaf

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Razer.sushi.boi
O
obeid98Insider Mini
asked in Razer Support
I would appreciate it if you could help disable the 2-step authentication or offer an alternative way to verify my identity so I can regain access to my account.

 I would appreciate it if you could help disable the 2-step authentication or offer an alternative way to verify my identity so I can regain access to my account. 

51
Razer.sushi.boi
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waaixInsider Mini
asked in Razer Support
Razer Viper V2 Pro not recognized via cable or dongle

My Razer Viper V2 Pro is no longer recognized via the wireless USB dongle or the USB-C cable. The issue occurred yesterday while I was using the mouse and charging it at the same time. Since then, it hasn’t been detected by any device, and it shows no signs of charging or power.I have already tried the following steps without success: Reinstalled Razer Synapse Tested a different cable and USB port Tried the mouse on another PC

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Razer.sushi.boi
bitRoseValecove137
bitRoseValecove137Insider Mini
asked in Razer Support
Razer DeathAdder Essential Driver issue

When I first bought this thing I thought I got ripped off with an offed version of the mouse, which might very well be the case here LOL.So, I started off like with any razer product, my thing wouldn’t work and it wasn’t detected on Synapse, I’ve already owned a few keyboards before so I was familiar with the issue, but this mice just wouldn’t let me be.I deep-dived a little into the tutorials and there was a constant amongst them, they all just seemed to have a different device. Whether it was on the Control Panel’s Devices tab, or when checking the drivers in the Device Manager, they were all at least labeled “Razer DeathAdder Essential” or had any trace of Razer in their components.My device’s not like that, it’s not named “Razer DeathAdder Essential”, rather -> “USB Gaming Mouse” with no image preview of the model.It has a driver, but it’s the same as any other driver labeled “HID-Compliant Mice”, and although there was a mini thread shortly discussing this same issue, the reply

342510
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bizOuterSpacecentral564Insider Mini
asked in Razer Support
Jo scratch card for razor v2

I bought the razor v2.I registered the product. No Code.No scratch card. 

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Razer.sushi.boi
MrJoshisattvaBlack
MrJoshisattvaBlackInsider Mini
asked in Razer Support
razer leviathan v2 crackling with certain games

hey guys, title reallyI’ve noticed in some games my soundbar crackles a lot. specifically helldivers 2 and wayfinder. also I’ve noticed this happens when using telegram and viewing pictures and videosdoes anyone know of this issue? any fixes?

3852
ButtlessMonkey
d0yanz
d0yanzInsider Mini
asked in Razer Support
Phone # not active and forgot backup code

Hi! need help to retrieve my backup code coz my phone number not active anymore plss...help me so i can purchase game wallet code… 

563
RCN_Djllama
Vanguard
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byteChlorophyllGreen155Insider Mini
asked in Razer Support
Captcha

Trying to create a new account and it keeps saying I am failing the Captcha (invalid captcha). (Cat Captcha). It will let me proceed through the Captcha (give me the green check mark), but when I click “accept and continue” it says “invalid captcha” in a small red window.  there is no way I failed that captcha that many times (it’s also a terrible pattern as many things look close to cats, if it’s being super strict or something) but having done it about 5 times, there is no way I failed it.  Is there a way to create an account any other way? Thanks in advance!

34943
RCN_Djllama
Vanguard
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teddypickleInsider Mini
asked in Razer Support
Can i cut my Gigantus V2?

My Gigantus V2 arrived today and it is 2-3cm to wide for my desk. Instead of returning, would it be alright to cut it to size because I really like the mat and would much prefer to keep it.

3563
RCN_Djllama
Vanguard
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DomTeeInsider Mini
asked in Razer Support
Razer Thresher Ultimate not connecting to xbox

Been using my Razer thresher ultimate for my Xbox series X and now randomly it has stopped connecting to my Xbox. The HUB and and headset both connect to eachother as the solid LED is showing. I’ve checked the settings which are all fine (I haven’t changed anything from when it was working). It works fine on my PC but I’ve tried it on a friend’s Xbox and it doesn’t work. I can’t seem to diagnose a problem as everything seems to work individually. 

2668
RCN_Djllama
Vanguard
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MartyMcflyDKInsider Mini
asked in Razer Support
Windows 11 driver for Razer Deathadder Chroma

My Razer Deathadder Chroma mouse uses a std windows driver, and i would like to update the driver. However, windows update does not recognize the Raser mouse, and cannot get ‘additional’ drivers. Therefore, i have look ed for a driver on Razer homepage/support, but the Lancehead software, does not detect when i connect/reconnect the mouse to USB port. I cannot click next/begin.Have spent too much time to find a simple driver for the mouse, and have somewhat given up on it. You are my last resort.I would like to get the Windows 11 drivers for my mouse, not as a .exe file or MSI, but just the drivers so i can get the mouse to respond properly. Many thanks in advance.

38385
sLiDe.67
G0dG1ft
G0dG1ftInsider Mini
asked in Razer Support
Razer products keep disconnecting

Hello to everyone… I have been a razer enthusiast since I built my first pc 10 years ago (I was 13 years old at that time). Since then I have changed a lot of peripherals ( some where from other companies) but now I am close to my dream razer settup (already have razer siren mini , razer basilisk ultimate and razer blackshark wireless). All these devices keep disconnecting from the PC and the only solution to these is pluging the mouse in and use it wired. But I paid for the wireless connection so I want to use it😅😅.this problem has been there for at least 1 year . I have updated drivers downloaded the new razer synapse 4 and everything else that may come to your mind. I don’t know what else to do and now I’m reconsidering  if I should either buy a razer keyboard or to choose an other company and change slowly all of my razer products. RAZER PLEASE HELP I KNOW THAT A LOT OF US COSTUMERA HAVE THE SAME PROBLEM!!!!

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araignee-du-soir
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merrywhetherInsider Mini
asked in Razer Support
Razer Kiyo made a noise and stopped working mid-use

I’d been using my Kiyo without issue for a long time. One time I was in a video call and it made a weird grinding noise and then went totally out of focus. I tried unplugging it and plugging it back in, and it reported available to my computer again, but once I selected it the ring light came on at a kind of pulse-y half brightness and then it  disappears from the cameras list. I tried letting it sit unplugged for a week and the problem still persists. Tried multiple computers, ports, etc. Normally my Razer accessories last forever. Is there anything I can do to get this functioning again?

850271
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FIJIDAYTONA500
FIJIDAYTONA500Insider Mini
asked in Razer Support
Apollo twin X thunderbolt on Blade 16 2025

Hi there, I wanna buy the 2025 Blade 16 and I want to know if the new blade 16 can connect to the apollo twin x thunderbolt 3 protocol and work properly.

20
FIJIDAYTONA500
A
AdamWestTDKInsider Mini
asked in Razer Support
Orbweaver Chroma Support after Synapsee 2 EOL

Hi theree. I’m getting reports that my Razer Synapse 2 will be retired and profiles/macros will no longer be accesable. Are there any plans to support the Orbweaver Chroma on Synapse 3? Or will I just have to continue to use 2. 

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D
directBonePERIDOT120Insider Mini
asked in Razer Support
Blackshark pro v2 designed for xbox game chat issues

I just bought the Blackshark pro v2 designed for Xbox a few days ago. I’ve been running into a problem that my mic works just fine in party chat and discord calls and when i test the mic in games like cod and Phasmaphobia using the mic test feature it works fine, but when i use game chat other players can’t hear me. I’ve updated the headset, i’ve power cycled my xbox and reset my audio options on my xbox. I’m not sure what else to do. 

80
D
memoid
memoidInsider Mini
asked in Razer Support
no 64GB option for 2025 Blade 16 with 5090

I’m looking at the configurations of the 2025 Blade 16. When I select 64GB, it downgrades the CPU from HX to non-HX, and GPU from 5090 to 5080. When I select the 5090 GPU, it downgrades the RAM from 64GB to 32GB. Can I not select a 5090 with 64GB RAM? What madness is this?

131
E
greatfunOnyx849
greatfunOnyx849Insider Mini
asked in Razer Support
I've lost my old email

I've lost my old email address that I have linked in Razer, for some reasons I cannot do the 2 step authentication because of that. Can you help me reset and add another one? Thanks

211
Razer.ScarletRouge
RoseRedbitAPATITE642
RoseRedbitAPATITE642Insider Mini
posted in Razer Support
Battery Lasts few days with Basilisk X Hyperspeed Mouse

I've had a Basilisk X Hyperspeed for 15 months now. In the last 2 weeks or so, it feels like it is draining the battery super fast or at least the hardware thinks it is. I just put in a new Duracell AA a week ago, as the low battery message was appearing and 5 days later I got the same message. I put in another fresh battery yesterday and today the low battery message appeared again. I've tried the Razer support guidance about checking the firmware is up to date and that Windows (11 in my case) is up to date and they were already up to date. I usually connect using 2.4ghz wireless rather than bluetooth but when following the support procedure for checking firmware it said to connect via BT. When I did I noticed the PC telling me battery was at 13% despite only being put in the previous day. Anyone else experienced similar recently and have a resolution. Previously the battery had lasted months.

654440
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MrsTurtleInsider Mini
asked in Razer Support
What can I do if the product has been recorded by someone else before?

While trying to save my razer blackshark v2 X headphones, which I ordered from China (n11 sales site) as a factory outlet, there is a message like "The product has been saved before, contact the support team if you have not registered it" appears. I couldn't find the solution to my problem on the site, can you help?

261
Razer.ScarletRouge
A
Anonymous
asked in Razer Support
Wallet is disabled.

Hello,I lost my money on Razer! Support hasn't responded. This isn't fair.I  sent all my card pin & serial and ID. I've waited five  5 days, and support hasn't responded.I don't think they'll refund my money.I hope you can help me reopen my wallet. This isn't fair. My wallet has been locked. 

81
Razer.ScarletRouge

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