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ArknocInsider Mini

asked in Razer Support

Synapse sound enhancements and MS Teams

I am using a Razer Blackshark V2 Pro headset with “New Teams” and it has until recently worked perfectly. However now I have gotten an issue where the enhancements set in Razer Synapse (version 3.8.1231.120616) are not in effect. For example I usually set Voice clarity and Sound Normalization when in meetings. That makes it much easier for me to hear what people say. The issue is only in Teams. Any other apps the settings kick in as they should. If I go to the Windows sound settings for the headset, I have tried disabling enhancements and then activate them again. This fixes the issue in the current meeting, but the next time I join a meeting it is back to not working. I have tried reinstalling Synapse and Teams, but same issue. As the issue is only in Teams it sounds suspiciously as it is Teams that has a problem and not Synapse, but I would like to hear if anyone here has any ideas what the issue could be?

1 day ago

PM1746H04519059Insider Mini

asked in Razer Support

razer blackshark v2 x usb

Hello, I can’t activate the code for my headphones, an error keeps popping up,always the same as this guy on the screen

1 day ago

rubachuInsider Mini

posted in Razer Support

Blackwidow V3 Pro not charging

I have seen multiple posts on the forum, but no solution. Just today keyboard started dropping connection even while connected via USB. Keyboard shows in Synapse stuck at 0%, occasionally jumps to 1%, then disconnects. When reconnects, at 0% again. Never had issues before today. Won’t connect wirelessly as charge too low.Updated firmware, tried multiple cables and ports, always same issue.Anyone else seen this and found a solution?

1 day ago

Gamer_LvInsider Mini

asked in Razer Support

Razer hammerhead True Wireless earbuds dosen't work

Couple days ago I bought razer hammerhead tw headphones. I charged them till the case indicator LED was green. I opened the case and removed the earbuds, turned on the bluetooth on my Iphone 12 and tried to find the headphones. I waited 1-3 minutes to find them but nothing happened. There wasnt any audio indicator.The case and earbuds are fully charged, when its plugged into the charger case LED is green. I downloaded the razer audio app in my Iphone. I had bluetooth enabled, case closed with earbuds inside them. I clicked search and the app found my earbuds even got the color correct (mercury). After it showed my earbuds when I tried to click connect (still with the case closed and earbuds inside the case) it shows error about missing earpiece that one of my earbuds isn't charged. After the errors I removed the earbuds from the case and placed them next to my Iphone and clicked search again but it couldn't find any devices, even tho with case closed and earbuds inside the case it SOME

1 day ago

OyekolaInsider Mini

asked in Razer Support

YacobMac4Insider Mini

asked in Razer Support

Issue with Razer Synapse Profile Auto-Switching in COD MW3 2023

Hi there,I'm experiencing an issue with my Razer Synapse profile auto-switching in Call of Duty: Modern Warfare 3 (2023). Initially, everything works fine – the profile switches automatically upon game launch. However, if I minimize or tab out of the game, the profile switches back to my default (previous) profile. The real problem arises when I tab back into the game; the profile doesn't switch back to the MW3 setup.I did some digging and noticed that the game linking seems to be part of the issue. When I link COD.exe in Razer Synapse, it appears correctly, but upon launching the game, the .exe file changes to cod-22.exe. This suggests there might be an issue with how Call of Duty Headquarters (COD HQ) is configured, affecting the profile switching.I'm reaching out to see if others are facing the same problem and to raise awareness of this issue. Hoping for a fix from Razer soon, as it affects the gaming experience significantly.Thank you!

1 day ago

nexusRoseMadderradio100Insider Mini

asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

Just yesterday, my headset was working fine including spatial audio. However for some reason today spatial audio isn't even being seen as an audio output option. In Synapse, I can toggle the spatial audio setting on and off, but it does not work. On top of this, the light indicator on my headset next to the button that toggles spatial audio no longer lights up. I cant find any reason why it would have stopped working so suddenly. There used to be an audio output option called “THX Spatial (Synapse)”.

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1 day ago

rushheavenDarkSalmon171Insider Mini

asked in Razer Support

Are the guys from the support actuallly reading the tickets?

My Viper Ultimate stopped charging. It took ages to assert that it was indeed defective. I was asked to contact the reseller (Amazon marketplace) and we redirected to Razer. When writing this in the ticket the support asked me again to contact the reseller repeated that the reseller was actually redirecting me to Razer and I got a new anwser. Guess what? Yes of course they asked me to contact the reseller but even better this time, they are talking about a different mouse model. Guess I won’t be looking at Razer Blades anymore because what’s annoying with a mouse would be excruciating when you $4000 laptop is broken and you have to engage a tiring chat with the support.

1 day ago

Hype.GodInsider Mini

asked in Razer Support

BlackShark V2 Pro 2023 Multiple Problems...

Bought the headset only few months back, and here are some problems that i have encountered and still unable to resolve them yet. (Using latest firmware and newest synapse version).Static/crackling sound when there is no audio playing (sometimes it does not produce static but most of the time it is). It does not really noticeable, however sometimes it suddenly rams up the static sound for a second the moment i stop playing audio.The headset will not turn off if inactivity, i set the timer at 15 minutes in Synapse but it still on after 15 minutes mark and only turn off when either i manually turn it off or turn off the computer. When i adjust the volume dial on the headset, there are some delays (the effect of changing the sound volume takes a few second). When i set the volume to 0 and change it back to normal, the headset unable to produce any sound, unless i restart the computer. The microphone of the headset stopped working in certain games (At this point i only have discovered Tom

1 day ago

directOgreOdorgeo993Insider Mini

asked in Razer Support

RAIJU MOBILE NOT HOLDING CHARGE

My RAIJU MOBILE(Model No:RZ06-0280) gaming controller is having power issues. I just got the controller yesterday. Charged it overnight and still no charge. It will power on and connect via Bluetooth only if the charger is plugged in. But it also works fine if I unplugg charging port and just connect the controller to my phone via USB. Could someone please help me resolve this issue. I'd appreciate it very much. Thank you, Joe S.

1 day ago

XumericalInsider Mini

asked in Razer Support

Razer Kraken Kitty V2 Pop Filter

Hello, I was looking all over the place and couldn't find a replacement pop filter for my pink Kraken Kitty. Is there anywhere to buy a replacement for the pop filter that matches the pink Kraken Kitty? Or would I just have to buy one that doesn't match?

2 days ago

Ferelith06Insider Mini

asked in Razer Support

Connecting Issues with charging dock.

New update broke the charging dock. When i plug usb dongle directly to my pc mouse works fine on the software and hardware side. But once i plug charging dock to usb port, its bugging the mouse and the software. It shows battery percentage at 0% and i can’t click on any device on software. Charging dock won’t charge the mouse too. Tried reinstalling the software multiple times but no luck.

2 days ago

LAPISLAZULItechCeil650Insider Mini

asked in Razer Support

Forum Name not showing name set in Razer ID settings

I followed this guide in the attached link several times over the past month however my name on the forum is not the one I set in my account profile.. How can I have my razer id name on display in the forum..?cheers

2 days ago

DeepCerisetechJET410Insider Mini

asked in Razer Support

Blade16 BOE Miniled panel is full of horizontal stripes/backlight delay like water ripples

Earlier this year, we saw many people reporting on issues with the BOE minled panel on Blade16. However, Razer has not made any improvements and continues to use them for shipments. The Blade 16, which was just produced in October, is still equipped with a BOE panel and still has these problems. Horizontal stripes will appear anywhere on the panel where dark and light content meet. They are everywhere in games, videos, web pages, and design software. They cannot be used normally at all!So far there is no workaround or firmware update, and there is no button to turn off local dimming.Here are some sample video clips, please download the original video to view.https://drive.google.com/drive/folders/1w1rFQ8rGQ2l9S6xstO2UZGP72G9EUEeP?usp=sharing

2 days ago

floopiedoopInsider Mini

asked in Razer Support

Mouse Dock Pro + Basilisk V3 Pro - No Hyperpolling Rates

I have a Mouse Dock Pro and a Razer Basilisk V3 Pro and the ability to select a polling rate above 1000 is no longer in Synapse? Both have the latest firmware and the higher polling rate used to show up. What’s the deal? How do I fix this?

2 days ago

FunkweilerInsider Mini

asked in Razer Support

Razor Viper ultimate only works when wired

I bought a Razer Viper Ultimate (i think) just under a year ago. It was really well until it randomly stopped working, when i tried using it wired, it worked. i tried in all usb ports in my pc and tried restarting and updating. i uninstalled drivers and reinstalled, it says it pairing successful sometimes and pairing failed sometimes, ive tried on other devices and i dont know what to do. Is there any chance i can get a replacement?It just wont work with wireless and the light showing dpi turns off when i cover the sensor.

2 days ago

shark969696Insider Mini

asked in Razer Support

Razer Mamba 2012 battery

Where can I buy battery for Razer Mamba 2012? I am from Serbia, is it possible to order battery to Serbia? Thanks!

2 days ago

MilkbizIVORY532Insider Mini

asked in Razer Support

On the Automobili Lamborghini

The other day I was able to place an order for the Automobili Lamborghini limited laptop which came out in late September. I saw that they were making 150 (for consumer selling- meaning they also made marketing laptops), and I was curious as to whether this was a mistake or not on their end. How are they not sold out yet in early December? Is my order going to be declined / is the option to buy it an accident they just haven’t taken down yet? I just find it hard to believe (especially with all the warehouse up-chargers) that they would still have some of the 150 left over two months later. Is anyone able to confirm or disconfirm that there is still stock left?

2 days ago

radiotechVioletRed613Insider Mini

asked in Razer Support

Razer Nari Essential Problem

Since the last few updates ago, my Razer Nari Essential headset is giving me audio glitches with Discord. I don't hear anyone going into call, coming out of call, when I mute myself, when I share screen, etc....I also have problems with screen sharing, in games like The Binding of Isaac, people who see my shared screen hear the sound of the game music but not the sfx sound effects. I would like to point out that I didn't have this problem before and it happens in more games.After some research I have discovered that turning off audio enhancements instead of selecting the "Default device effects" option solves the problem but it makes the audio enhancements not apply to me and therefore everything I am listening to sounds terrible.How could i fix this?

2 days ago

radioDarkLiverGARNET146Insider Mini

asked in Razer Support

Razer Kraken V3 pro echoing xbox

My Razer Kraken V3 Profis is echoing on xbox, Even if the mic is Muted or plugged out. Latest Firmware is installed.

2 days ago

Xelio

posted in Razer Support

can't change profile on razer synapse after a while

Hi, it's been a while since a got this problem I don't know what to do. I use a wireless Razer mouse and when I boot my pc and start synapse, I am able to switch profiles and everything works fine. Here is a picture: https://pasteboard.co/5mLo8DATCyt4.png My problem is that after a while, when I open up the program again to change the profile set on my mouse, the program just shows me the mouse at 0% battery and when I click on profile section, there is no profile showing up in the menu. Here is a picture: https://pasteboard.co/Z89jebP2FJKQ.png I am able to fix this problem by restarting synapse but sometimes it still won't work and so i have to go into the device manager and kill every Razer program on my pc and restart synapse again. I was wondering if there is any fix that could help prevent this bug from happening ever again, it's annoying to restart synapse everytime I want to change profile on my mouse. 😓 I already tried to reinstall synapse.

2 days ago

BasedShady

posted in Razer Support

Razer devices constantly disconnecting and reconnecting

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

2 days ago

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