Razer Support

Hi everyone,I'm having two issues with my Razer setup and hoping someone here can help:1. Persistent firmware update notification:Whenever I pair my Razer BlackWidow V4 Pro Low Profile TKL and my DeathAdder V3 Pro together using the multi-device pairing feature (both devices on one HyperSpeed dongle), a firmware update notification keeps popping up and won't go away.2. W key randomly stops registering while gaming:In this setup, the W key (held down) also randomly stops responding while gaming and the input just cuts out. It happens irregularly and without any obvious trigger.Important detail: Both issues ONLY happen with multi-device pairing. As soon as I connect each device through its own USB dongle instead, the notification disappears and everything works fine.My setup:- Keyboard: Razer BlackWidow V4 Pro Low Profile TKL- Mouse: Razer DeathAdder V3 ProHas anyone else run into this with multi-device pairing? Is there a fix, or is this a known bug?Thanks in advance!

Please explain why your company does not develop applications for the MACos system?What wrong with macOS? _I believe that if you do not give the opportunity to use all the functions of the mouse as well ( as the software,) then you are putting your customers and buyers in unequal conditions. Please explain your policy regarding software for macOS (Synapse 3.0 or 4.0)

I’ve noticed that the volume drops significantly on my BlackShark V3 Pro whenever I enable Low Latency Mode. I’d really like to use this mode—what should I do? Why does this issue occur when using Low Latency Mode via the wireless dongle?.

I too have a weld failure.. I am not a gamer but my chair was purchased from an office max.. Seems premature and am curious if there is anything i can do? I dont have PoP other than a credit card receipt.  

I’ve lost my usb-c dongle and the attached usb-c to usb adaptor, is there anywhere I can get a replacement?

I was just wondering why my mic doesn’t work when playing Fortnite but it does being in a Xbox party and how do I fix it

This mouse is so so perfect, the light-weight is pretty unique for an MMO mouse, 85g in comparison to the 134g of the Naga V2, and the size is literally perfect for my hands. The Naga Hyperspeed offers a similar eight, but I don’t like the extra buttons on M1. I’ve had my Naga X for four years and the scroll wheel sadly started jumping. I can’t get a new one from anywhere, Razerstore, Amazon, nothing. I bought one NIB from ebay and the scroll wheel is fine except it squeaks like crazy, along with button 1 on the 12-button side panel. It is to the point where is so unpleasant to use. There are no more new in box options coming across my ebay searches anymore so it seems I am out of luck.I love this mouse so much, I want to replace it with the same. The Naga X still appears with the rest of the Naga family on the Naga Line page, both pictured and included in the stats table. It also doesn’t appear under the legacy section in support.I can’t make a ticket, so just wondering here if anyone

Naga Trinity, VID_1532&PID_0067, interface composite causant un réveil ACPI parasite depuis S3, reproductible

So i just brought the razor kraken x lite to use on my xbox series x. The app on xbox cant find the headphones and i tried registering them on the razor site (hence why im here) but im struggling to do that so im not sure what to do. Help would be wonderful rn. Forgot to mention, first time ever buying a razor product

I bought my kraken kitty v2 pro’s 4 days ago and received them yesterday, they’re not used they were perfectly sealed, I surely am the first person who opened the box, but there are not any physical scratch card inside it? (I’m not sure if it even supposed to include one) so then I registered my device here, but when i go and try to get my activation code sent to my mail by putting my serial number it says “A copy of the activation code was sent to (mymail)@gmail.com”  But i don’t receive it? I receive literally ANY other razer mail but not this one, I’m frustrated and need help :( I’m editing this it’s not in the spam box either.)

I’ve been using this setup for about 6 months and had no real issues once I was able to properly sync and setup the devices for the first time.However since about a week or 2-3 ago I’ve been experiencing an issue where the hyperflux mat suddenly disconnects.The LED light that indicates it’s charging the mouse, turns off, and my mouse starts stuttering/lagging really badly. So it’s not sending the signals properly anymore or something. After a bit (between 10-20 mins) the lagging issue improves and a while later the mat just reconnects itself it seems..Unplugging and replugging the usb cable to my motherboard doesn’t do anything to fix this issue. Also have tried to switch usb ports to usb-c but nothing seems to help.Can someone help me on this? For such expensive peripherals i am a fairly disappointed in them..Note; it always happens after I’ve been playing games for a bit and my gfx card/pc is running warm. Not sure if it can be related because the mat itself feels just fine and I did

Hello,I have a problem with my Razer BlackShark V2 HyperSpeed Wireless. The power button only works as play/pause when I use the cable, but it never powers the headset on.Here is what I have already tried: Hard reset (holding the power button 10–18 sec while connected with USB-C). Firmware update through Synapse following the official Razer instructions. The issue persists. Additional details: After performing a hard reset, when I release the button the headset says “Power off.” Windows does not recognize the device at that point. If I press the button again, it continues to say “Power off” every time. The only way to make Windows recognize the headset again is to disconnect and reconnect the USB-C cable. Before updating the firmware on Synapse, the battery status was always stuck at 29% and never changed (from the moment the problem first appeared).

I've been experiencing a reproducible issue with my Viper V4 Pro whenever the polling rate is set to 125 Hz.It starts with the mouse cursor randomly stuttering. A few seconds later, the mouse disconnects from the wireless dongle, and both the mouse and the dongle start blinking while they reconnect. After a few seconds, the connection is restored and everything works normally again.My previous mouse was the Viper V3 Pro, so I'm used to enabling the automatic polling rate switching in Synapse to save a bit more battery life. I normally use 125 Hz on the desktop and 1000 Hz while gaming.At first, I thought the issue might be related to Synapse automatically switching between polling rates, but that's not the case. The exact same problem also occurs if I manually set the polling rate to 125 Hz and leave it there. If I keep the polling rate fixed at 1000 Hz or above, the mouse works flawlessly. I haven't experienced a single disconnect or cursor stutter in that configuration.This makes me

Product Details: Headset Model: Razer Barracuda X (RZ04-04430100) Dongle Model: RC30-0378 Description of the Issue: My headset started malfunctioning after it went out of wireless range during use. Since then, the headset fails to connect properly to the dongle and defaults into a broken Bluetooth loop: Dongle Unresponsiveness: The USB dongle (RC30-0378) is no longer recognized by Windows. It does not appear in Device Manager at all (even after scanning for hardware changes). Bluetooth Connection Delays & Disconnects: When trying to use Bluetooth, the headset takes around 30 seconds to establish a connection, and then continuously disconnects every 30 minutes during active use. Troubleshooting Already Attempted (No Success): Rebooted the PC multiple times. Attempted to run the official Razer Firmware Updater (fails because the dongle/headset is not detected properly). Attempted to re-pair using the official Razer Audio Pairing Utility. Tested connecting the headset to oth

오늘 제 헤드셋(Blackshark - 채팅)에서 2.4GHz 동글을 사용해도 소리가 나지 않았습니다. 그래서 오디오 소스를 Blackshark - 게임으로 변경했더니 인터넷 브라우저에서는 소리가 나왔지만 게임이나 Spotify에서는 소리가 나지 않았습니다. 컴퓨터에서는 오디오가 재생 중이라고 표시되었는데도 말이죠.    유선으로 연결해서 테스트해 보니 컴퓨터에서는 오디오가 정상적으로 작동합니다. 블루투스 동글 없이 PC/휴대폰에서 연결해도 정상적으로 작동합니다.

Bought a razor gold card at cvs have receipt says it’s activated and says invalid 

I TRY TO REGISTER MY HEADSET BUT IT SAY THE PRODUCT HAVE ALREADY REGISTER.HOW DO I FIX THIS 

Dear Razer Support Team, I am reaching out to seek your assistance with an issue I am experiencing with my Razer Blade 15 (2022), model number RZ09-0421. Recently, the display on my laptop started showing significant issues. The image on the built-in screen is distorted (I provide you with photo), while an external monitor connected via HDMI works perfectly fine. After some troubleshooting and consulting with technicians, I was informed that the issue is most likely related to a faulty display cable (ribbon cable) inside the laptop. Unfortunately, I am unable to find a replacement display cable for this specific model (RZ09-0421) online or in local stores. Therefore, I would like to ask for your help with the following questions:1. Could you please confirm the part number (or compatible part) for the internal display cable for this model?2. Is it possible to purchase this replacement cable directly from Razer or an authorized reseller?3. If the cable is not available, could you provide

So I was on live chat for over two hours I've the V3 and Razer state it works wireless and wired but mine doesn't when I try the V3 pro version on Xbox it works wired and wireless has anyone tried they said it's faulty but couldn't answer the one question has anyone tried this headset wired 4 headsets of razor and two didn't work with Xbox if streaming twitch would allow it so rather than sending back to Amazon surly I have the right to use my warranty and get a replacement see if that works or if the information in incorrect so waiting 30 days and will be claiming spent loads on Razer headset and issues with all bar the Black shark V3 pro which is an amazing headset 

Hi, as per title. I get system error that device is not recognized. It always worked scuffed wired, like it would lose connections whenever i moved the mouse, so no gaming while charging, but at least i could use it for system, now im without mice while charging it.  I tried different USB ports, worked for one day then it stopped. Now whichever USB port i use, system cant recognize mouse anymore. 

I got a problem on my Razer Naga left hand edition after the auto-importing profile from Synapse 3 to Synapse 4. After creating a post (sadly my mouse was around 5 years old and out of warranty) and not receiving an answer, i send a message directly to Razer.sushi.boi and he answer quickly to me, and opened it the case to the support! Now i’ll be only waiting for the support team to change my mouse,  but his help and answers was what i was really looking for!Five stars to him and hope this message reach all of the Razer’s Naga left-handed community who got stuck!Send a PM to him and you’ll fly!

hello, i have a razer viper ultimate RC30-030501 and i was wondering if i could purchase/find a replacement dongle. Thank you very much.

So here's the thing: I have multiple Razer Blade laptops in my family, and I recently noticed that the Blade 14 (2023) supports HyperBoost when used with the Razer Laptop Cooling Pad, which does a great job of keeping the laptop's thermals under control.However, when I checked my Blade 18 (2024), I noticed that HyperBoost doesn't appear in Synapse 4. Is there any way to enable it on this model?Considering the i9-14900HX and RTX 4090, the Blade 18 would definitely benefit from having HyperBoost available, especially when paired with the cooling pad.Is HyperBoost support planned for the Blade 18 (2024), or is there a technical reason why it isn't available? I'd really appreciate any clarification from the Razer team or anyone who has more information.

Just purchased the Razer Aether lamp (basic version) and experiencing a couple of issues:When I switch it on, it powers on for a few seconds then just turns off. It does turn on again… only to turn off again… and repeats that cycle again and again… for about half a dozen times before staying off completely I also can’t connect it to the Gamer Room app on my phone. I’ve connected my phone to a 2.4ghz network and Bluetooth, but yeah it’s just not connectingI’ve also tried the basic power cycle multiple times.