Razer Support

I’ve purchased Razer BlackWidow V4 Low-Profile wireless keyboard on Amazon yesterday. But I’m facing issues right out of the box. Missing keystrokes while typing, and happening more frequently with specific keys like the “i” and “f” also sometimes it will register the key more than once like “heeello”. I tried the troubleshooting methods on the forum, updated firmware, exited Synape app, restartng, and used cable (wired) instead of the dongle. But still the issue persists. Could you please advise?This is so frustrating because I just unboxed it and was so excited to use it.

Hi,I'm hoping someone here can help because I've exhausted most of the usual troubleshooting options, and I'm struggling to find any information about performing a proper hardware reset on this headset.Device: Razer BlackShark V2 Pro (2023), PC version.How the issue startedEverything was working normally until I connected the headset to my iPhone via Bluetooth. I had also temporarily removed the detachable microphone.After reconnecting the microphone and using SmartSwitch to return to 2.4 GHz wireless mode on my PC, the headset continued playing audio normally, but the microphone initially stopped working.I opened Razer Synapse 4 to investigate and discovered that it was reporting the headset as disconnected or powered off, despite the headset being powered on and actively playing audio through the USB wireless dongle.The microphone eventually started working again, but the other issues remain.Current symptoms1. Abnormal power-button behaviourWhen the headset is disconnected from USB-C

So I had the mouse almost two years and today I decided to play and the mouse isn’t connecting. It’s dead sleeps the dongles don’t work I left it sitting to charge. Nothing. Not sure how to file for warranty just in case the mouse is cooked.

the (what i assume is foam) arm rests on my razer TAROK chair are falling apart and have no idea of where to get replacement parts that wont cost half the price of the chair, wondering if anyone had any ideas as i haven't the money to warrant  buying a new one

Good evening,I’m looking to buy a hyperspeed dongle & cable for my standard black shark v3 wireless headset as mine have broke after only having it for 1 month, is this something I can purchase?kind regards Peter

I’ve gotten 3 peripherals with gamepass codes that don’t say trial or anything like that. Why is my account refusing to redeem them? They came with razer peripherals. 

I have lost my bluetooth adapter for my blackshark v3, would i be able to get a replacement?

I recently purchased a Razer BlackShark V2 X headset.When I tried to register it with my Razer account, I received a message stating that the headset is already registered to another account.Could you please assist me in resetting the registration so I can link it to my account?\SERIEL NUMBER HN2121D13404799I HAVE PICTURE FOR ME WITH THE HEADSET 

Hello,I have lost my dongle for my Blackshark v3 headset. Is it possible to have a replacement for it? I cannot update firmware and today i have lost all audio through it. I have some sound only when windows starts up and it’s gone until i restart and again a couple seconds of sound before silence. Please help me out with this one.Best regards,

I want to change the email to my account but I can’t because of 2 step the email their sending the code to that’s not a real email so I never get a code how do I change the email to my current email address 

Yesterday, my Razer Orbweaver Chroma was working perfectly, both on my desktop PC – where I had Synapse installed – and on my laptop, which didn’t have the app. Today, it has stopped working on both PCs.It is behaving like a USB storage device, mounting a drive called “CRP DISABLD” containing a file called firmware.bin. Please could you provide me with the keyboard’s original firmware and an installer or manual so that I can get it working again?Thanks in advance

Hello Razer Support Team,I urgently need assistance escalating an unresolved firmware-related issue with my Razer Hammerhead HyperSpeed earbuds.Three support cases have already been closed without resolution:#261019-000877 #261021-000674 #261022-001598The earbuds stopped working together after a firmware update. Both earbuds still function individually, but they can no longer synchronize as a stereo pair.All standard troubleshooting procedures have been completed without success.In the latest case, a support representative named Juvance initiated technical diagnostics and requested detailed test results. I provided all the requested information, but the case was subsequently closed by another representative with a generic statement about “ongoing security measures.”I have repeatedly requested a firmware recovery procedure or escalation to a qualified technical specialist, but no technical resolution has been provided.Could a Razer Support moderator please review these three cases and h

Just bought the headset yesterday and got it out of the box brand new and it will not power on or show any indication of life. Even when plugged in the headset shows no signs of power 

Hi there! Is there really no support for Linux? There was a post posted a year ago about same thing, but no answers to that at all. Windows is total crap nowadays and you don’t support Linux. That’s really wierd.

I bought my Razer BlackShark v2 X and i didn t know what was THX AUDIO so i threw the box away. And now i don t have registartion code to get my activation code what can i do?

my dongle for my blackshark v3 pro headset has stopped working can i order a replacement 

I wasn't able to connect my mouse to the dongle, even though the cable itself is good meaning the pc is good, mouse is great but the dongle is the problem. I checked with device manager but nothing. Everything worked fine before one time i wasn't able to disconnect my mouse properly so the first time in years i unplugged my dongle to disconnect my mouse but now it never connects back with the dongle back in, no damage on the dong at all, pc have been restarted plus razer software i checked

when i try download synapse its always error 140

I upgraded to the Naga Pro V3, which prompted me to uninstall Synapse 3 and Install Synapse 4. After doing so, I am met with Installation Failed. It seems this is a common error looking at the forums, but all solutions I have found were brought to PMs so I cant actually see what was done to solve it.

I can’t use my 2FA to get my code and i didn’t record down my backup code… 😭 

Hi i just both the razer blackshark V2x 2 days ago for my ps5 its really great and i just knew about the 7.1 activation code and i dont have a scratch card just a card with QR and the box so i want to ask how do i get the code and does it activate on ps5 too or only pc ?

I have followed the official instructions to register a Razer ID and complete product binding, but I still have not received the activation code email for the 7.1 surround sound. This prevents me from using the purchased feature and affects the overall experience. I hope this issue can be resolved as soon as possible.

I have followed the official instructions to register a Razer ID and complete product binding, but I still have not received the activation code email for the 7.1 surround sound. This prevents me from using the purchased feature and affects the overall experience. I hope this issue can be resolved as soon as possible. The headset is not working at all