Razer Support

I purchased and received my mouse dock pro and basilisk v3 pro about two years ago. Everything was working fine until a few days ago. Whenever I select any value above 1000 Hz, my mouse slows down significantly, especially during gaming. I can adjust the sensitivity, but the situation remains largely the same. It's extremely slow. When I go back to 1000 Hz, it works normally. I tried uninstalling and reinstalling Synapse 4 several times, but nothing changed. I even reformatted the computer, but nothing changed.  

I received two £10 discounts via email, one for signing up for the newsletter and one for joining the rewards program yet neither of the codes work. I try to apply it to my Cobra Hyperspeed and charging dock purchase but it says “Sorry, this promo could not be applied.” This code is supposed to expire on the 4th of December as well. Kind of seems like some scam to get you to share your information.

My Deathadder V4 pro is detected by synapse and works fine with it. However, chroma is unable to detect the mouse. I’ve tried the troubleshooting steps here and nothing has worked. I’ve tried uninstalling and reinstalling synapse, using the razer utility to remove all drivers, turning dynamic lighting off and none of that has worked. I do use corsair icue and gigabyte fusion to control the rgb on my ram and video card respectively, but I also tried disabling those as well and it still hasn’t worked.

I got my mouse around early 2023 and a charge would usually last me around 1-2 days, now I am lucky if I can get 10 hours out of it, is there any replacement batteries I can get for it or is it just something that I am going to need to accept.

Just bought a Blackshark V3 headset and wanted to test out the THX Game Profiles for Battlefield 6. They posted on Razer official facebook page that it was added in October 2nd. I can’t activate it. I checked several posts on reddit and V3 owners have the same issue while the older headphones are working fine with the THX profile. This is false advertising and I want to ask ,what are you waiting for RAZER TO ADD IT FOR YOUR NEW HEADSETS!!! THEY WON’T FIX UNTIL ENOUGH PEOPLE COMPLAIN ON SOCIAL MEDIA. What incompetence!! 

Hello,Back in 2015, I received an email from Razer with a gift code for Razer Surround Pro. I still have the original email and successfully activated the software at that time.Currently, I would like to download the Surround Pro application, but I cannot find it. When I check my account, it shows that the product is not registered. I also tried using the same key with Razer 7.1 Surround, but the system does not accept it.Could you please confirm if:The old Razer Surround Pro software can still be downloaded and used, or The original key can be applied to Razer 7.1 Surround?I can provide the original email and key if needed.Thank you for your assistance.

Hi there! My scroll wheel switch is broken, not the left or right scroll wheel switch, but the one when you press down on your scroll wheel. I tried to get information from Razer which switches are installed on the PCB of my Basilisk V3 but they couldn’t tell me (what a shame, they as Razer don’t know which switches are installed, seriously?), so I wanted to figure out, if someone could tell me, which switches are installed so I can buy replacement parts, since my mouse is out of warranty and I want to keep using it. 

Hi everyone I am trying to consolidate my setup by using a single dongle for both my Razer BlackWidow V3 Mini HyperSpeed (Phantom Edition) and my Razer Pro Click Mini. However, I am facing a "Device not found" error in the pairing utility regardless of which dongle I use as the host.Here are the specific details of my devices and the current situation:Device Information: Mouse: Razer Pro Click Mini (Firmware: v1.1.0.0) Keyboard: BlackWidow V3 Mini HyperSpeed - Phantom Edition (Firmware: v2.3.1.0) Software: Razer Synapse 3 (Latest version) The Issue: I have tried the pairing process in both directions using the Hyperspeed Multi-Device Pairing Utility, but neither works: Scenario A (Mouse Dongle as Host): When using the Pro Click Min

Hi everyone,I have a Razer USB-C 130W GaN Charger (model RC21-0170) and recently lost the EU plug adapter that connects to the charger for use in continental Europe. I still have the main charger body and other regional plugs, but I need the EU one for use in Germany.​Is it possible to purchase an official replacement EU plug adapter directly from Razer or through an authorized reseller? If yes, could someone share the correct part number or a link, and any info on pricing and shipping to Germany?Thanks in advance for your help!

When I launch Razer Chroma RGB app it immediately gets stuck in “Updating...” and never finishes.  I have tried reinstalling it but that does not work.

I ordered a Blackshark V3 Pro Xbox and I did not receive a email for the code of the skin after purchasing. Do I have to wait until the headset arrives or did I just not receive a code?

Just got my Ornata V3. Im playing a game where i need to hold the up+L/R arrows and then press ALT. When I press Left+Up arrow  alt stops working. Same issue as some other threads I have the newest firmware. Also tried this when turning off Synapse

Hi when I press the left and up arrow at the same time the alt key becomes disabled. I have the same problem as this thread:  When I try to update the drivers, it tells me to connect my keyboard to my pc. Please help

The Loupedeck software has been updated now a few times, and the Razer plugin hasn’t been updated to support the latest software. Is Razer currently working on or planning on updating the plugin? I’m considering buying another Stream Controller, however that depends on whether Razer will continue to support these devices with software updates going forward.

Hi! I have a Razer Blade 15 2019 Advanced (RZ09-03018) which recently stopped charging and will not operate from battery. Symptoms:PSU light is green, but charge light is off Computer will not power on if unplugged (no lights, no fans, no life at all) If plugged in and running, it will shut off immediately if unplugged Windows thinks the battery is at 84% and charging, but that number does not moveI’ve tried the following:Removing and re-seating the battery ribbon cable connector Checking the connector for signs of wear or debris Leaving the computer unplugged for 24 hours Leaving the computer plugged in for 24 hours Hard resetting the computer by holding down the power button I am running Windows 11 with all latest updates and drivers, and I have the latest BIOS firmware available. I’ve owned it since 2020 and this is the first sign of

Hello, this seems to be an ongoing issue for the total war community with synapse 4 based on reddit and steam community but haven't found a post on it here.The issue in question is using synapse 4 over 3 causes and of the function modifying keys including ctrl and shift to not function in the game, these keys being used to select multiple units in both battle and empire map mode makes the game every hard to play. The solution of closing synapse 4 does fix that problem. However, my mouse, a Naga Trinity, loses its middle mouse button functionality which controls intricate and fast map movement. If anyone else if having this issue and found a fix or compromise please let me know!

The speaker work fine ..but the mic is missingi’m in discord with my friend every single day. today morning it working fine , now it missing. 

Only works in mouse mode haven’t found fix and just been dealing with it.

Good afternoon. I noticed that my order is coming from China rather than the US, which was not indicated anywhere. Will there be an import tax? This is a significant issue because I ordered to the address of another carrier's warehouse to send to my country, which is not on the list of countries you deliver to. This warehouse cannot pay the import tax. In addition, I saw that the gifts for the order are being sent in a separate package.

I’m trying to switch between performance/quite profiles, but Synapse doesn’t show system tab. 

I own a Razer Huntsman V2. In a moment of gamer rage, I slid my hand across my keyboard, pressing alot keys. Afterwards, I noticed, that all five lock lights were on and that my media control keys stopped working. Not finding solutions online, I went and asked ChatGPT. After trying alot of things, ChatGPT wanted me to try to "Hard reset the keyboard's firmware" by unplugging my keyboard and holding esc+caps+space while plugging my keyboard back in but now no keys are working at all. This did also cause my keyboard switch a rainbow wave and ripple effect. Any kinda way to fix this?

Recently I just win an giveaway and they sent me a code, but I dont know how to use or redeem it

I had some trouble with my keyboard less than a year ago.At some point it just went haywire and held the last key I pressed for 3-4 seconds.-Tried razer support since it has a 2y. warranty (?). Couldn’t find any help. Got frustrated and gave up.This is my real and honest attempt at maybe getting the help I need, see what my options are.I did the basic troubleshooting like one of the razer videos instructed- nothing helped.  I’d taken great care of the keyboard so it was especially upsetting when it malfunctioned.WHAT CAN I DO?! 😭Any and all help is appreciated.  

Naga V2 Pro profile is not working on my new PC using Mouse Dock Pro.For example, non-default assignments such as "Left" and "Right" in the screenshot do not work. Nothing happens when I roll the scroll to the left or right.All default functions work.What I triedI tried, but it didn't solve the problem. Factory reset of MouseDock Pro and NagaV2Pro Firmware Update of MouseDock Pro and NagaV2Pro Mouse Dock Pro: 1.1.0.0 Naga V2 Pro: 1.1.0.0 Create New Profile Reinstall Synapse Change the USB port on the Mouse Dock Pro I tried 4 ports on the front and back of the PC Reboot PC What I found outProfile works fine when Naga V2 Pro is connected USB cable. Profile works fine