Razer Support

Merhabalar Razer blackshark v2 hyperspeed kulaklığım var. Üzerinde bulunan mikrofon kapama tuşu önceden çalışıyordu fakat şuan basınca razer synapse uygulamasında mikrofon ses almasını 0 yapıyor ve kulaklık üzerinden geri açsamda 0 kalıyor sesimi almıyor. Uygulamayı açıp yeniden 100 yapınca sesimi alıyor. Desteklerinizi rica ederim.

Hi everyone,I am living in Vietnam and trying to purchase the THX Spatial Audio software upgrade for my BlackShark V2 X. However, at checkout, the store page blocks me with an error message: "You have an Open RMA, please click here to edit your order."When I click on that link, it redirects me to my Support History page (https://mysupport.razer.com/app/account/support_history), but both "Pending Payments" and "All RMAs" show "No records found".Because of this ghost RMA bug, the checkout page is stuck on the US region and completely locks my Billing Address to the United States (+1), so I cannot switch it back to Vietnam to use my local card.Is there any way to reset my cart session or update my Billing Address to Vietnam on the system so I can complete the payment?Thank you!

Hi All, I am experiencing trouble with my new razer blade 14 2025. I tried everything, updated bios updated windows, set the cpu boost mode to disabled. I turn the fans to 5500 to run constant and turn on Arc raiders. Laptop sometimes plays fine and after some time restarts. I limit the fps to 75 so it runs cool temps are stable at 76c cpu and 63 c for gpu i have the 5070 rtx setup.all of the sudden laptop restarts and i dont know why. 

I have hammerhead hyperspeed for PS. Last night I went to update the firmware via https://mysupport.razer.com/app/answers/detail/a_id/13180The firmware updater failed to complete, stopped at about 50% and showed me this error message (now this message appears whenever I open the updater):  and prompted me to replug the dongle and re-open the case, then remove the left earbud and leave the right one in. Then it completed (and now when I repeat the process it says the firmware is updated).My guess is that the first time something went wrong at around 50% right when the right earbud was about to be updated, and got bricked. Now only the left one (the one I was prompted to remove from the case)

I recently started facing this issue where my Basilisk V3 wired disconnects while i use smart reel or the rgb turns off when i start scrolling faster. Even when I switch between Tactile and Free-Spin mode the RGB turns off for a bit. The smart reel gets stuck on free spin until i switch to actul free spin and back to tactile again. Tried switching between multiple PCs and still facing the same issue. Tried reinstalling synapse, updating the mouse firmware manually. Nothing works. Its so frustrating. And when i try to chat with support they send me to different links and doesnt let me to contact support. Keeps redirecting me to their FAQ or basic fixes like windows update or nvidea update etc… Idk if this is hard ware or software issue. But yeah i cant find help anywhere.

Why is my 2019 Razor Stealth a legacy product  when it was purchased in 2019? I need a recovery image. I did a reset, and I can’t sign in to Synapse and deal with the NVIDIA app. I want to keep bios and NVIDIA card up to date

My question revolves around if there is anyway to pull synapse 3 off of my old laptop to use on my pc with all of the functions still usable. Synapse 4 is a complete mess and from the looks of it Razer has no desire to fix the bugs/improve the program. When I’ve installed synapse 3 back onto my computer I am unable to use any of the functions from the program (lighting, macros, etc). At this point it seems like easiest solution is to just change brands but since I have close to 7-8 different Razer products that would be unfortunate. Is there any workaround to continue to use Synapse 3 with all the functions or has Razer made that impossible in an attempt to force users to upgrade to Synapse 4?

Merhabalar Razer blackshark v2 hyperspeed kulaklığım var. Üzerinde bulunan mikrofon kapama tuşu önceden çalışıyordu fakat şuan basınca razer synapse uygulamasında mikrofon ses almasını 0 yapıyor ve kulaklık üzerinden geri açsamda 0 kalıyor sesimi almıyor. Uygulamayı açıp yeniden 100 yapınca sesimi alıyor. Desteklerinizi rica ederim.

I just bought a brand new razer blackshark V2 x but i can't register it to my account to get the activation code for the 7.1 surround sound feature. Can someone help me? 

Hello, this seems to be an ongoing issue for the total war community with synapse 4 based on reddit and steam community but haven't found a post on it here.The issue in question is using synapse 4 over 3 causes and of the function modifying keys including ctrl and shift to not function in the game, these keys being used to select multiple units in both battle and empire map mode makes the game every hard to play. The solution of closing synapse 4 does fix that problem. However, my mouse, a Naga Trinity, loses its middle mouse button functionality which controls intricate and fast map movement. If anyone else if having this issue and found a fix or compromise please let me know!

Hi Razer Support,I need help with a BIOS update issue on my Razer Blade 16 2023.Device details:Model: Razer Blade 16 - RZ09-0483System SKU: BaseBoard Product: SO690OS: Windows 11 Home, Build 26200Current BIOS: Razer 2.03, 6/4/2024Target BIOS: 2.05Updater file used: SO690_BIOSv0205.exeIssue:The BIOS updater opens correctly and shows:“BIOS current version 2.03 will update to 2.05”I run the updater as administrator. The system reboots, but the update does not apply. After Windows starts again, msinfo32 still shows BIOS version 2.03.Steps already tested: Verified the model and SKU in msinfo32. Confirmed BitLocker is not active: Conversion Status: Fully Decrypted Protection Status: Protection Off Encryption Method: None Key Protectors: None Found Temporaril

Hello, I have recently buy the Razer naga V2 PRO (1week ago), and almost all is fine that a great mice, but my side buttons 1 2 3 doesn’t work. on 6 an 12 buttons panel.Do somebody have the same issue?it’s connected via dongle (try bluetooth and wire), i have all up to date (windows raze synapse and frimeware) tested on multiple softwares, clean it as recommended by razer etc. try remapping the butons and nothing work.i have contact razer support and open a ticket and waiting there answer but i wish to know if somebody also have this issue or it’s just bad luck and will it be cover by warranty? thanks for reading and your responseshave a great day

I bought this a little over a month ago, been working amazingly except tonight, context: The headset is connected to my pc via the dongle and was charging through the usb-c cable connected to my pc for over a day. I accidentally turned it off while using it (holding down the power button, while still charging through my pc) and i heard the “power off” audio, then it happened, nothing, the headset wont turn on, wont charge, wont connect on Bluetooth or anything. There is no light on the led. When i try to turn it on (holding down the power button) nothing happens, no light or any audio.

Hi everyone,I bought a Razer Barracuda X headset yesterday. As soon as it arrived, I tested it with all the connection options (dongle, bluetooth, 3.5 cable) on my Windows PC, all fine, super happy with the device. I connected it with the USB-A to USB-C cable to my laptop, and went to bed to let it fully charge. I saw the blinking red light, so I assumed everything was fine.This morning, not even 12hs later, I attempted to turn on the headset to connect it to my iPhone and, surprise, it won’t turn on. I tried connecting it to my laptop with the USB cable again, no lights. I tried using the 3.5 cable and, for some reason I still cannot comprehend, the audio it’s extremely distorted both output and input. Before someone tells me to update the firmware: I can’t, because the tool requires the headset to turn on and, as I previously mentioned, I cannot do that.I know my computer is not the problem because I have a Corsair headset that is working perfectly both with USB

Hello since Firmware Version 2.2.0.0 for the Razer Blackshark V2 Pro, the mute button does not function porperly or functions in a weird way on Windows 11. When I press it, it mutes the microphone which is correct, but it also Turns the microphones input value in Windows to 0. The issue is when I press the button to unmute again, it does not set it back to the value it had before and it stays at 0 which means my friends and teammates are unable to here me everytime I unmute via the headsets button. Can you fix this issue? I think the button does not need to touch the Windows input Volume, as it is possible to just press a “Mute” in windows itself, so IDK why it turns the input Volume to 0 anyway as it in addition uses the Windows Mute function. Thanks for your help in advance and I hope this will be fixed in future updates, otherwise the mute button is going to be a hassle to use.

I need a replacement for my Kraken V4 BT wireless headphones, and they are not for sale anywhere.  What am I supposed to do. 

Hello, I use a Raza Naga Left Handed Edition and 3 days ago an error came up saying “CRP disabled” and the mouse was not detected at all by the laptop & the RGB lights were off. I searched the internet and it says the CRP is a firmware on the mouse board and needs a flash of a new firmware. I looked at the Razer website and there is no firmware for the Naga Left Handed Edition. Where do I get the firmware for the Naga Left Handed Edition? Thx.

Hi Razer Support team,Recently my Viper Ultimate mouse (RC30-030501) has started disconnecting every second whilst using the dongle. I have tried to change usb ports on my main PC as well as using it with multiple other devices and the behaviour persists.When the mouse is connected directly via USB, the issue is gone, which leads me to believe something has happened with the wireless dongle itself, although it has not been removed since I’ve got it (it lived untouched in the docking station that came with the mouse).Is there any posibility to aquire a new dongle and pair it to my mouse? Looking forward to your response.

Hello, I have had my nari ultimate for a while now, all of sudden today it started to reset itself and i cannot connect it anymore via the dongle, i have reset both devices and nothing seems to work, reinstalled synapse also and it appears the hardware is faulty, looking on here there appears multiple people with this issue so surely this considered a proddcut defect? Really shocking it stops working for no reason, is there any fix or way i can get a replacement?

Hello My name is Elmis, I am from Brazil. First I would like  to say I am a  very loyal  razer costumer, which  makes me even sadder. I ve bought razer mamba, razer fifrefly, razer blackwidow v2 pro ,  razer ManO'War, Razer Deathadder v3 pro,  razer Kraken v3 pro, and razer blackwidow v3 mini.  When I first bought a  razer  keyboard (razer blackwidow v2 pro) I had a problem within a year, so They gave me a new  one, that within a year stopped working (just would not turn it on at all).  Now I have a razer blackwidow v3 mini that is spamming  and double clicking that is annoying me so much, I tried everything and  never fixed it. I also had problems with other razer products But I guess they were “worn out” within 2 years, which is funny cause my friends that use logitech and other brands have their stuff forever… Anyway, I can't help myself, I am a razer Fan since I was little and I love the brand, but it makes me sad that I can't have a decent buy, I nee

Dear all,  My laptop has gradually starter to have a issue with the screen and now rarely work. All points out the problem is on the 40pins eDP cable that looks to be easily damaged around the hinges. Any way of getting a part to be able to extend the life of my laptop of it is game over for my laptop? It would be a pity the laptop is still performing great as you would expect for what you pay, but a weak point on the design and this becomes useless.  Kind regards, Manuel. 

Hello, I’ve had an issue since I created a macro. From that moment my “-” bind on keyboard and also  on mouse (wich is button 6) arent’ working when Synapse is on. I deleted all macros since then, reset all profiles on K&M but nothing is working, I can’t use my keyboard note “-” and my button “6” on my razer chroma.What can I do other then shutting down Synapse?

I was using my device normally no gaming or under stress all of sudden the screen froze I waited for like 20 mints thinking it might unfroze itself but that didn’t happened then I tried forceful shutdown by pressing the power button it turned off and now it won’t turn back on no sign of charging nothing is happening holding the power button for 10 seconds then I’m seeing a white flash blinks once and nothung I tried removing battery tried the charge reset combinations but to no avail

I LOSE  basilisk usb dongle.How can I have this replacement

I LOSE  basilisk usb dongle.How can I have this replacement