Razer Support

I’m having a recurring mouse input freeze issue in multiple games. During gameplay, mouse movement continues to work, but mouse clicks/actions stop responding for a few seconds.Example: if I’m holding right-click to aim, the game stays stuck in aim mode, and left-click/other mouse actions do not respond. After a few seconds, the mouse buttons start working again normally.This happens randomly during combat/gameplay, not only in one game. I noticed it in:Black Myth: Wukong Battlefield 6The issue is not related to FPS or game performance, because the game keeps running normally and I can still move/look around. It seems like mouse button input is freezing or being held/dropped temporarily.I already tried disabling/uninstalling Chroma SDK and disabling Razer startup apps, but some Razer services were still running in Windows services, including Razer Game Manager Service 3.Please help me check if this could be caused by Raze

My Razer DeathAdder V2 is appearing as "CRP DISABLD" It acts as a flash drive with a firmware.bin file.Firmware updater is no use for me since my pc doesnt even think the device is connected.Is there a way for me to get the correct firmware.bin file for my mouse model please?

Does Remote Play work on T-Mobile over 5G?I can’t get it to work.  It says Remote Play is on, but not online.

Hi everyone,I'm having trouble setting up my Razer Pro Click V2. Synapse 4 is installed on my PC, but it keeps failing to install/recognize my device. I've tried everything I could find but nothing worked.Things I've already tried:Reinstalling Synapse 4 (clean install)Restarting the PCTrying different USB portsRunning Synapse as administratorDisabling antivirus/firewallThe mouse itself works fine as a basic mouse, but Synapse can't complete the device setup.How can I get the detailed error log so I can share it here? Where does Synapse 4 store its installation logs?Any help would be appreciated. Thanks! 

Hello, I use Razer Blackshark V2 Hyperspeed headphones and today something happened that hasn't happened before: after pressing the mute button, my volume automatically drops to 0. I checked Razer's forum to find out, and it turns out someone else had the same problem. They found the solution in disabling Synapse, and it actually works. It seems you've made a faulty driver update; please fix it. And if you ask me for my headphones' serial number, please show me where to find it. Have a good day and fix this quickly.

Hello everyone, please help! I can't update the firmware on my Razer Baracuda X 2022. It's not detected by the update program. I've read a lot of threads about this issue, but they haven't helped me! How do I update the firmware?  

I wasn’t sure how to raise awareness of this, but I wanted to flag this here with RAZER because of the fact that the shipment I received was factory sealed which has implications that before the inventory made it to the Amazon Warehouse, the laptop was switched out for 2 reams of paper. Here are the details. I purchased a Razor RTX 5090 from Amazon.ca, who was the seller. The delivery arrived the next day, and upon unboxing from the factory sealed packaging, I became aware there was no laptop in the box, rather two stacks of plain paper had been placed in the box where a laptop should be.This was April 12th. I filed a police report with the RCMP, case number RM26-6900I have also contacted Amazon customer service multiple times for a refund. I did receive an RMA to return the shipment, but no refund has been issued as of yet.I am contacting Razor, considering the shipment was in a seemingly factory sealed box, could mean that your fulfillment

Verification of Razer DeathAdder V3 Pro Serial Number and Warranty IssueMessage:Hello,I recently purchased a Razer DeathAdder V3 Pro mouse in Belarus. When I try to check the warranty and verify the serial number on your official website, I receive an error message saying that the serial number cannot be found in your database.The serial number is: (Removed)I have double-checked the number and entered it correctly. Could you please help me verify if this product is genuine and registered in your system? Also, I would like to know if there are any additional steps I need to take to activate the 8 kHz polling rate feature.(REMOVED PHOTOS SHOWING PRODUCT SERIAL NUMBER)

I got this old razor two phone and it locked me out. I could not remember the password or email and I didn’t have any recovery email set up to it and it won’t let me back in.

Any fixed helpp guysss

Hello Razer Support,I own a Razer Blade 15 Advanced Model Mid 2021 (RZ09-0409), and unfortunately the battery has started swelling.I would like to know if you still offer an official replacement battery for this specific model, or if it is possible to purchase the compatible battery directly from Razer.From my research, I believe the original battery model is RC30-0367, but I would like to confirm the exact compatible battery with you before purchasing anything.Could you please let me know: If the replacement battery is available The price and shipping options Whether you offer DIY battery replacement support or repair service for this model Thank you very much for your help.

Hey guys, I saw similar threads and people shared solutions but none worked for me. So, I have  Windows 10 and own Huntsman Elite keyboard. After updating to Synapse 4 I can’t volume up, down and mute with the keyboard’s volume wheel. The only way to control the sound volume is to open the sound mixer and to move it up or down with the mouse. When I exit Synapse, the wheel starts working.I have uninstalled Synapse and installed it again, changes USBs ports as well but both did not work out for me. Any other guesses? Thanks in advance!

Hello, I’ve had my Iskur V1 for quite some time now and I like the chair. The welding at the base snapped some time ago, but chair was still stable enough, but recently it became unstable and wobbly.I’m out of warranty, I checked my serial number, and I was wondering if i could buy a replacement base for the chair from you.Please let me know. Thanks,Alex

After the latest firmware update (around 2 weeks ago), whenever I enabled THX and entered games, the sound quality became very bad for a few seconds. I decided to reinstall the THX driver, but now it will not reinstall at all, even after removing all drivers and reinstalling the application.I found the THX driver in Device Manager, but it would not work. I tried repairing it and updating it, but nothing helped.I also installed the THX Spatial Audio application from your website, but it is not free. Considering that I own these headphones, I believe I should either receive a THX activation code or have my THX drivers properly repaired.For the past week, nobody has been able to help me.

please help me change my old number to my new one so i dont lose my account

Exactly what it says. I’ve tried to change LOD, update the software and firmware and nothing works. 

Hello,I need assistance updating the email address associated with my Razer account. Unfortunately, I no longer have access to the original email address on file.How can I safely verify my identity and get my account updated to my new email address?Thank you!

Hi everyone.I updated the firmware on my Razer Anzu today, and after the update my anzu proceeded to shut down. but afterwards, the device does not power on.Here are the symptoms: Solid blue LED appears only when the glasses are on the charger No LED at all when unplugged No “Power On” prompt I do hear the “Power Off” voice prompt when the sides are closed, but nothing else Cannot enter pairing mode, no voice prompts on button commands Hard reset (10–15 sec touch hold) does nothing Is there any recovery method beyond the standard reset, or is this a confirmed firmware brick that requires replacement? :(Thanks in advance.

Hi guys, I’m having a battery issue with my Razer Hammerhead True Wireless V2 right earbud. It shows 100% battery at first, but within a minute it suddenly drops to 10% and then turns off. I’ve already tried resetting it and fully charging it, but the issue still persists.

Hey all — hoping someone with the same laptop can share an archived driver.The machine: Razer Blade Pro 17" (2017), RZ09-01663E53, BIOS 02.00, i7-7820HK + GTX 1080, Windows 10 Pro 22H2 (build 19045). Out of warranty so Razer support won't take the ticket — they pointed me here.Symptom: The Windows system tray is jumping ~2x per second because the TabletInputService is being toggled between "demand start" and "auto start" continuously. I confirmed via the System event log:SCM event 7040 fires 10,255 times in 1h22m of uptime (~2/sec) Starts 10.5 seconds after every boot — classic driver-init race All events are on the TabletInputService start type Win32k event 267 ("Touch HQA verification succeeded") fires at a similar rate, confirming the HID stack is being constantly re-probedRoot cause I've narrowed down to:

I really don’t like this feature and I want to disable it. Synapse has it so that scrolling and volume control can’t be separate. I want to get rid of it. 

Hello Razer Support,I have a Razer Naga Left-Handed Edition and it appears to be firmware bricked.Current symptoms:Mouse is detected by Windows Profile LED is still on But: no clicks no cursor movement RGB lights are off Windows shows:LPC MCU IFLASH CRP DISABLD (F:)I already tried:Different USB ports (including USB 2.0) Different PC Reinstalling Razer Synapse Hard reset (holding left + right + middle mouse button while plugging in)The device still enters CRP DISABLD mode.Could you please provide:Official recovery firmware Recovery tool Or instructions to restore the mouse firmware/bootloader?Thank you.

Very peculiar issue with the deathadder v3 wired. The mouse works fine most of the time but periodically disconnections and needs to be moved around to reconnect. These issues spike when the PC is first booted, and are SIGNIFICANTLY worse after longer periods of inactivity (after 1 week of not using it the mouse was completely unresponsive). A temporary fix seems to be changing which USB port the mouse is plugged into (I’m on a timer, as my PC only has so many USB ports). The nature of the disconnection is:Completely unresponsive mouse Light at the bottom is still on When moved around, if the mouse reconnects a windows connection sound plays When disconnecting a windows “device not detected” (or something similar) notification appears Is absent from synapseThe fixes I have tried:Most basic fixes (updating software, deleting/updating synapse, windows, rebooting, updating drivers) Completely changed moth

Witam miałem synaps 3 zaktualizowąłem na synaps 4 i wszystkie makra zgineły żeby je napisac straciłem kilka miesiecy jak mam je odzyskać na synaps 4

Shout out to ​@Razer.Ten for helping me creating a ticket towards finding replacement parts to to my Enki X gaming chair. Despite not knowing if the parts will be available and if I will in fact solve my issue, ​@Razer.Ten did a fast and very responsive job on guaranteeing that my technical issue will be addressed by the tech. team!