Razer Support

Hi …. before i buy: Does a Razer Stream Controller X work with Win and or Lwin or Rwin keys in a macro? Example Lwin+T? A Razer Tartarus does, alas with no editable display. I understand that the software is not Synapse 3 or 4, but from Loopdeck or Elgato Streamdeck. Streamdeck cannot handle Lwin in a macro.

Hej, untill yesterday my Kraken v3 pro worked fine without any issues, today, i wanted to start them and the green light lights up once long, then blinks once and turns off.I tried on a different machine, i tried charging it, but i cant even get it to start so i can turn it off again (in case it is actually on)...Anyone got any idea hwo to solve this? I only “recently” bought the headset (couple of months ago). Cant be that the battery is already dead?

When holding the power button on my headset the green light blinks once long and once short and then turns off. They were working fine yesterday then when i tried turning them back on this happened. I cant connect them to my laptop to try and update them.

I really enjoy using my Tartarus Pro for MMORPGs (FFXIV, GW2) as well as many isometric games. But recently while it was in my luggage during a flight, the “spacebar” key (aka button #20) broke off at the cross-peg. Using the controller in this state is not impossible, it is incredibly inconvenient. I was wondering if anyone knew if there was any way either [A] repair the broken cross-peg on the switch after extracting it from the keycap, or [B] some way to outright replace the keyswitch to not have to deal with a slightly haphazard end result of a fix. Thank you for your time, I’m open to any suggestions since I’m thinking about re-subbing to FFXIV and would like to not learn how to play FFXIV on a controller.

I have two Razer products - Razer Huntsman Keyboard, Razer Blackshark V2. So, I need Razer Synapse installed for the product drivers that comes with it. Everything works as usual, but when I open a game, withing a couple of minutes my PC crashes. First, the signal stops going to the monitor, then every application stops responding and then it stays like that.After restart, I open the game again but this time, I keep on playing and nothing happens. The way I deduced that, Synapse was causing this was by uninstalling it. After the removal of Synapse, I tried opening and playing different games for 3 days and my PC did not crash once. How do I fix this issue? OS: Windows 11

I purchased a Razer BlackShark V2X headset and, after registering it, I attempted to activate the 7.1 surround sound feature. However, I realized that the verification code to activate 7.1 was sent to the email address associated with my Razer account. Unfortunately, I no longer have access to this email. I tried changing the email address, but I am unable to do so because I cannot receive the verification code due to not having access to the registered email. As a result, I am unable to activate the 7.1 feature on my new headset, nor can I change any other account details.

I bought a microphone and for several years now I have been experiencing a problem when my voice in any game (software) always becomes quiet and low!!! Is this fixable ? I really like the microphone with the smiley face! Please help me =) This problem works in any game and software - when I start to speak loudly it automatically makes my voice quiet!!

I just bought Blackshark v2x and while streaming my mic getting sound on my desktop. I made all updates and i double checked all my sound and record settings but still its taking backround sounds while playing game my mic getting the game sound and while listening music my mic getting the music even i set my sound level to zero and there is absolute silence in headset it still getting the music.

I bought a Razer Rogue 14 Backpack V3 Chromatic less than a year ago and I'm truly disappointed with the quality of the backpack. The lettering has been fading and peeling off on its own, the rubber grips keep falling off on their own, and I only use it to go to my office. Before buying it, I was tempted to buy an Asus, but in the end, I decided on a Razer, and I don't think it was the best decision. Dear Razer, please improve the quality of your backpacks. At least the model I bought is of very poor quality.

Hey everyone, I recently updated from Synapse 3 to Synapse 4, and with this update, Chroma Studio was separated into its own application. Unfortunately, this change caused me to lose all my previously configured profiles and settings for my Razer BlackWidow keyboard. Here’s what I’ve lost: Game-specific profiles I had meticulously set up Custom RGB lighting effects created in Chroma Studio Other personalized usage settings that I used regularly These profiles and settings were essential for my workflow and gaming experience, and now I’m stuck having to recreate everything from scratch, which is incredibly frustrating. Has anyone else faced this issue? If so, is there a way to recover lost profiles and settings? Or perhaps any advice on how to back them up to avoid similar problems in the future? I’d really appreciate any help or tips! Thanks in advance. 🙏

everytime i type, it has some sort of delay or lag so it doesn’t let me type that fast or move around in game as fast and this never happened before. my rgb lighting stopped working as well. I already turned off dynamic lighting, updated my drivers, updated windows, reinstalled synapse 4 (nothing changed with synapse 3 either), restarted my pc a bunch of times, and turned off any apps that interfere with chroma but the issues still persisted. i plugged it into another computer that doesn’t have synapse and the same issues still occurred with the typing and the lighting. I plugged in a different keyboard and it works just fine but somehow when I use the huntsman it isn’t fine. my keyboard was also working just fine 2 days ago

My headset recognized as a speaker somehow and I don’t know how to fix it. The sound quality become extremely cheap. Anyone know what the problem and how to fix it? I’m using Blackshark V2 pro.

I’ve been using Tartarus pro for over a year. This morning my synapse wasn’t working when it finally did it none of my setting were there. I downloaded them from the cloud and it’s added multiple copies. Now when I’m playing any games left and right are inverted. I’ve tried to invert the keys manually but its determined to do its own thing. any suggestions would be great as its frustrating walking off a cliff instead of going the direction I wish to go in. I’ve updated Synapse, moved to another USB port and tried to make a new profile, but nothing it working.

HI! I have the same issue with the backrest adjustmen as in this topic:https://insider.razer.com/razer-support-45/razer-iskur-back-support-not-holding-53077 When iam leaning back it went straight to the 139 degrees. Is there any possibility to change the "broken" part? Razer ISKUR XModel No.: RZ38-0284P/No.: RZ38-02840100 Best regards

I purchased Basilisk V3 Pro a year ago and now it is not working anymore unless I plug in the wire. How can I set up an RMA for repair or replacement on this?

Hello people, I have received emails on a couple of occasions from this email address: contact@razer-media.com.I think they put the Razer name and a lot of information about the brand to hook the unwary. They promise gifts and pay for videos for being a partner for our YouTube channels. The file included for download (Media Kit) contains RAMSONWARE.BE CAREFUL WITH THIS(I hope someone can take action on this)

Hi, I hope a person can help me to resolve this issue. I couldnt find an answer to this solution but my razerbook 13 screen keeps on glitching for a few moment during idle. However when I bring up desktop (Win + D) everything goes back to normal. I also realise this happen when I scroll really fast on a web page or changing to different tabs on microsoft edge quickly. This happens on a random frequency, sometimes it does it more often that the other day. I have tried reset my windows, updated the driver and windows update but still no luck at all. The issue still persist. I also have tried download the razerbook 13 bios updater but everthing is seemed up to date The device is out of warranty coverage hence I am not able to get help from razer which is unfortunate. If anyone has the same issue, please share your experience if you had ever solve this matter Thanks ! :)

Is it possible to get a firmware file to resurrect my Razer Naga X mouse? I think it just got murdered on a short, as it now thinks it’s a storage drive called CRP DISABLD, with a single file, firmware.bin inside of it. Is there any fix to this?

Hello! I'm looking to add a 4TB SSD PCIe 5.0x4 M.2 to my new Blade. Question is if the system is set up for the Gen 5 or if it's still Gen 4. If it's Gen 4 then I don't want to use a Gen 5 that will be throttled down. Thanks!!

A random buffer starts for 5 seconds, same duration each time, then it unpauses and makes no sound and I need to reselect it in the audio output device selector. This is less than an hour after a factory reset. This is not exclusive to youtube. I have also tried a different usb port.

Why is Razer Synapse 3 simply a cheap beta version? I had to uninstall the nonsense three times today alone. I've long felt like I purchased the cheapest Chinese products, but no, this cheap stuff simply costs too much unnecessarily. The update, of course, did nothing. Believe me one thing: I will post so many negative reviews that everyone else is spared this negative experience. Your products are a bad joke. Even my cheap Chinese mouse from Deluxe has better software that actually works.

My Razer Barracuda X was working completely fine and out of no where they disconnected from my PC. I always have used the USB-C directly to my pc but its not working anymore. I have tried it on other devices and other ports. I also tried it on the USB-A adaptor but no luck. The light just flashes blue but wont go static. My headset only works when connected with the audio jack but I can’t use that its too short and the mic doesnt work Please help. Mi just wanna game :(

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Я только что купил наушники, зарегистрировал их и мне выдали код активации для звука 7.1, но когда я ввожу этот код, система выводит что он не действует, что мне делать?

Hi, for a few days now my Razor Viper Ultimate keeps disconnecting, more and more frecuently, in wireless mode (it works perfectly with wired mode). I’ve tried reinstalling Synapse, updating the firmware, changing to another port, different PC and even tried using the mouse without the software and the problem remains. Is it a dongle issue? Did the software update causes my dongle to malfunction? Is there any problem with the 2.4 GHz connectivity? Thanks in advance!