Razer Support

I got a new pulsar meiy glasspad and with low and medium Lift off distance the sensor stops tracking and stutters sometimes. I’ve tried updating firmware, fix is using High LOD but I’d rather not use high lod because its harder to do long swipes.

Hi,I'd like to suggest a different approach to the onboard memory problem. Insteadof putting storage into every individual device, it would make more sense if thewhole setup shared one central store - so that everything I own lights upcorrectly the moment I power on, without waiting for Windows or Synapse.My setup: BlackWidow V4 Pro, Basilisk V3 Pro, Mouse Dock Pro, Base StationChroma, Hanbo AIO 240mm, PWM PC Fan Controller, Chroma Addressable RGBController, Tomahawk ATX, Leviathan V2, Goliathus Extended Chroma, Monitor StandChroma and Raptor 27.The BlackWidow V4 Pro does have onboard memory - but only 4 slots, and only forkey mappings, DPI and polling rate. The lighting still comes from the PC.Everything else has no storage at all. So on a cold boot I get a visiblyhalf-working state: one keyboard in its stored colour, and twelve other deviceseither dark or showing the default rainbow effect, until Synapse boots and pushesthe real profile.That half-working state is the reason for this

hello i need a new subwoofer cable for my Leviathan v2 pro  moved my about and seen the jack pin is bent does anyone know where i can get another one from ?

Hello, I have a brand-new Razer BlackWidow V4 Low Profile HyperSpeed Orange switches and I am experiencing an issue that I need help resolving.When I switch to wireless mode, the keyboard starts experiencing severe, random key ghosting and input spamming like: The Spacebar acts as if it is constantly being held down. It randomly triggers Windows key shortcuts (e.g., Windows Key + random characters), launching various applications. Pressing a single alphanumeric key types that same character 5 or 6 times in a row. When I switch to wired mode, none of these issues occur.The same thing happened a few days ago when I toggled from wired to wireless mode during an active Windows session. Rebooting Windows while in wireless mode temporarily resolved it until today. Frankly, I expect a keyboard at this price tag to switch seamlessly between wired and wireless modes without requiring a system restart.Some notes: I also use a Razer Naga wireless mouse. The wireless dongle is positioned rig

Hello,I'm running into an issue where, as soon as I launch the Razer application, the space and Esc keys on my keyboard stop responding properly. (There might be other keys affected too, but I haven't tested them yet.)Has anyone else experienced this problem?Thanks in advance,

Some keys on my keyboard (Razer Ornata V3 X) randomly stopped working. I udated my windows version and restarted my pc, and that fixed it. However about an hour later the same keys randomly stopped working again. I deleted and reinstalled Razer Synapse and updated my drivers, and restared my pc, yet they continue to not work.The affected keys are F1, F2, F8, F9, tilde, 6 in the number row, plus and minus in the number row, p, left control, insert, home, age up, delete, and the plus on the numbers on the right side of the keyboard.

 Hello My Razer Blade Pro 17 (Early 2021, will not charge past 63%.Timeline: I reset Windows, then installed a new battery, which charged to 100%. A few weeks later it began stopping at exactly 63% while plugged in. Windows still shows "charging."Test results at 63%, with the laptop plugged in:- PowerOnline = True, Charging = False, Discharging = False, ChargeRate = 0, DischargeRate = 0, RemainingCapacity = 44,213 mWh (about 62.6%), Voltage = 16,603 mV.- Battery report: full charge capacity 70,624 mWh against design capacity 70,578 mWh. BIOS version is 1.03 (Feb 2021).- The laptop charges quickly from 0% to 63%, so the charger and charging circuit work.- The result is the same with the laptop shut down completely and charging, so it is not caused by Windows or software.- Synapse 4 has no battery tab for my model, and Synapse 3 is no longer available to me.Questions:1. Does this model have a charge limit set in firmware, and how can I clear it?2. Is there a BIOS or firmware update that

Hello, i wanna change my email in razer id. My old email was wrong

I recently bought this mouse and I’ve only used it for a single day, my mouse has turned red, and is no longer able to connect to my pc. I have tried every thread and support system that I have found and I cannot get my mouse to reconnect to my pc.

I’ve had this headset for around 5 days now it was never able to charge it no matter what. I’ve tried wall outlets, my PC, different cords, and the cord it came with. Anytime it was plugged in it would be a solid red light. Today it died, and now I’m stuck. Plugging it into my PC will cause it to automatically power on, turn off, then try again forever. I am unable to update the firmware or factory reset it because it only appears on Razer Synapse when connected through dongle.

Hi, I need help with my Razer headset. I bought it only 3 days ago, and it was working perfectly until today.Earlier today, the audio suddenly became extremely quiet. The volume was much lower than it normally was, even though my Windows volume was turned up. I checked my sound settings and tried restarting my PC, but the volume stayed very low.I then checked Razer Synapse, and I noticed that my headset was no longer showing up in the Razer app. I also checked Device Manager, including the hidden devices, but I could not find a Razer headset listed there.I have already restarted my PC and tried reinstalling the Realtek audio driver, but the problem is still happening. The headset is connected through the 3.5 mm audio jack.Since the headset is only 3 days old and was working normally before this happened, I would like help figuring out why the volume suddenly became extremely low and why the headset is no longer appearing in the Razer app.Thank you.

Hello, My tab key won’t change color to same color that is set on all other keys. For example if i set color to white my tab is pink, however setting color to blue works fine, if i set it to green then all of a sudden it’s dark purple. Another thing is that when i turn off lightning at all keys: esc, tilda, tab, caps are still little lite up. I tried to reinstall drivers, reset keyboard to factory settings, reinstalling synapse etc.

HiI losted my mamba wireless mouse dongle and would like to know if and where can i get a new one? I saw some years ago for sale in the US online store but i cannot find it anymore… 

Hello, I lost the wireless dongle for my Viper V3 Pro and am trying to get a replacement.From what I’ve read the Viper V3 Pro requires its dedicated dongle and others won’t work.Could you please check if one is available for purchase? I can provide my purchase receipt and mouse serial number or other necessary details. Thanks in advance.

Why is my code 17?

Need to buy a replacement for deathadder v3 hyperspeed dongle

Hello Razer Team,I am creating this thread because your official online support portal is stuck in an automated loop and will not let me submit a case.I have a critical hardware emergency. My original battery expanded, and the replacement aftermarket battery I purchased catastrophically failed/exploded. I am located in Greece and urgently need to purchase a 100% genuine factory OEM replacement battery directly from Razer via an out-of-warranty DIY invoice.My exact system and part details are:Laptop Model: RZ09-0328 Product No: RZ09-03287EM2 Serial Number: BY2028M03702116 Required Battery Model: RC30-0328 (15.4V, 65Wh, 4221mAh) Could a Razer Support staff member please reach out to me via Direct Message (DM) to collect my contact information, generate a payment link, and ship the authentic part to Greece? Best regardsPanagiotis AvgoustatosTechnical SuperintendentAthens , GreeceMob: +30 693 6108504 workMob: +30 697 4416996 privateE-mail: pavgoustatos@hotmail.com

Hello,I am experiencing an issue with my keyboard. When I open Razer Synapse, I get a message stating, "This device has been marked as stolen."I purchased this keyboard second-hand over 3 years ago (possibly even more than 5 years ago). Here is the serial number:S/N: I02121F56600174Could you please help me resolve this issue? Best regards,Nikita

Razer Blade 16 (2023) RZ09-0483 / SO690. Current BIOS 2.02. Official SO690_BIOSv0205.exe detects 2.02 → 2.05, starts normally and reboots, but the flash does not occur and the system returns to Windows still on BIOS 2.02. Windows Hello, BitLocker/device encryption, Secure Boot and Core Isolation protections have been disabled during testing. Please provide the supported recovery/manual BIOS flashing procedure or an updated updater.

I completed my profile but din’t reseve my promo code

I keep trying to update the firmware on the blackshark v3 pro headset but it just doesn’t work. It keeps timing out during the reset. The dongle updated successfully first try.Im trying to do this because the headset was bugging out, going all robotic or just straight up not sending audio anymore (required power off and on again) randomly. I was hoping a firmware update would help, but i can’t even do that. and now after updating the dongle and the headset not updating i cant get any audio using wireless. i can only get wired audio

I want Reset 2FA and Change to a new mobile number because Lost Access to old mobile number. I just Reload my balance. But when I wanted to use it, it asked for 2FA sent to my old number. So now I can't use that balance because of the 2FA requirement. I forgot that using it requires 2FA, since it's been a while.

Hello Razer Support,I am experiencing an issue with my Razer Iskur chair (Model No.: RZ38-0277) [*removed by moderator]. Over time, the seat base has tilted downwards on the right-hand side by itself.The seat is now noticeably uneven, with the right side sitting lower than the left side. I did not intentionally adjust or modify anything that could have caused this. The problem appeared on its own during normal use.This makes the seating position uncomfortable and gives the feeling of constantly sitting at an angle.Could you please advise what might be causing this issue and whether a component of the chair, such as the seat base or tilt mechanism, may be defective?I can provide photos or videos showing the uneven position of the seat if required.Unfortunately, I purchased the chair second-hand from a private seller and I understand that it is no longer covered by warranty. However, I would be more than willing to purchase and replace any defective component myself if the required spare

I can’t buy a Saudi PlayStation Store card. It shows as unavailable. I’ve tried for 3 days. Please check. Screenshot attached.  

I have a Razer Blade Advanced 2022 with an RTX 3080 Ti and an i7 12800 HX. Besides the temperature and bottleneck issues it's experiencing, I've always used it outdoors with a Power Deliver charger with 100W, but in a few weeks ago the notebook It started shutting down even when the battery was charged, and it doesn't turn off when I plug it into the 100W charger.It only turns on when I plug it into the original power source. If anyone knows how to solve this and the temperature problem, I would be eternally grateful.