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Razer Support

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39010 Threads

autoinfoBazaar973
autoinfoBazaar973Insider Mini
asked in Razer Support

Razer Gold scratch card support

Hi, I mistakenly scratched off few digits on my gift card from the middle while scratching it. I need help on how to get the missing codes, it’s $100 and $50 card  

1
FiszPL
Vanguard
2 days ago
easyArcticLimeweb401
easyArcticLimeweb401Insider Mini
asked in Razer Support

New Razer Moray Earbud Not Working

I just got the new Razer Moray earbuds today and I was hyped to use them and sadly one earbud is not working. I already unplugged and plugged it back in multiple times onto different devices and nothing the left side is the only one that works. Any help on what I can do?

2
HRyanH
2 days ago
Dragon-Of-Dojima
Dragon-Of-DojimaInsider Mini
asked in Razer Support

How do I get my Razer Seiren V2 X to record music?

I can get my Seiren V2 X to do voice perfectly fine, but I want to be able to record my instrument playing. It’s almost like a smart setting or something, that I can’t find is stopping it. How can I get the mic to pick up my instrument playing?

0
Dragon-Of-Dojima
2 days ago
L
LRecordsInsider Mini
posted in Razer Support

Why not develop a pedal USB device?

Hands on keyboard become  more inadequate today. For example, when you pess ‘w’, you can’t press ‘s’ fast, comfortable enough at the same moment, etc. And many people with hand disabilities are looking for a suitable device to play their favorite games now. I found a lot of gamers are buying pedal USB devices which are used for medicine and industry. So why not a professional manufacturer develop a professional device, our feet are idle.

0
L
2 days ago
H
headVioletRYBup952
posted in Razer Support

Speakers Not Detected: Razer Leviathan V2

Hi Everyone. My "Razer Leviathan V2 PC Gaming Soundbar with Subwoofer" arrived today, but I cannot get my computer to detect it. It looks like all I need to do is plug it in by USB and let windows take care of the rest. I have tried: Installing Synapse 3 (the one that supports this particular speaker). Restarting my computer (Synapse still says "Please Connect a Device" after restart). Using 4 different USB ports in the back and one in the front. This includes the port which used to connect my mouse, just to exclude the possibility of something being wrong with my motherboard's USB ports. Installing Synapse 3 on a laptop, connecting the speakers and restarting the laptop. Trying a different USB A <-> USB C cable. Updating Synapse. Repairing Synapse. Going to the device manager and running "Scan for hardware changes". Note: The device doesn't appear in the device manager either. Restarting the soundbar between these steps. Disconnecting the subwoofer. Another note is that pre

2
parkVividVioletbest444
2 days ago
trendquickDandelion608
trendquickDandelion608Insider Mini
asked in Shout out to our Razer Support Rockstars

Great customer support!!!

I got a issue with my viper v2 pro mouse dongle. The team reached out to me real quick and helped to solve the problem in a few days. I really appreciate the efficient response.

0
trendquickDandelion608
2 days ago
Y
Yash_CuzInsider Mini
asked in Razer Support

Stealth 13 (Late 2020) - RZ09-0327

I just updated to windows 11 but have seem to lost my blade.icm colour profile :(. It is not in the usual Windows\system32\spool\drivers\color nor is it in synapse. Does anyone have their one they are willing to send me please? 

0
Y
2 days ago
PurpleNavysharpbyte946
PurpleNavysharpbyte946Insider Mini
asked in Razer Support

Razer Wolverine v2 not recognized by PS Remote Play

Is there a trick or am I just missing something? I tried every combination of connection settings to get the PS Remote Play app to work and no luck. I can get it working wireless, I can get my computer to recognize the controller and its usable...but I cannot get the the PS Remote App to recognize the controller. If i swap to one of my other 3 controllers, 1 third party  controller and 2 ps5 controllers it works instantly. For some reason my 250$ controller just doesn’t work. I feel like this shouldn’t be this hard to get this to work. 

3
I
2 days ago
XxB3ARxKATZxX
XxB3ARxKATZxXInsider Mini
asked in Razer Support

Cannot buy Razer THX Spatial Audio

When trying to purchase the activation code for the THX application the order is almost immediately cancelled. Why am I unable to purchase this software?

0
XxB3ARxKATZxX
2 days ago
technoroadBeauBlue817
technoroadBeauBlue817Insider Mini
asked in Razer Support

Razer Barracuda X not connecting

I just turned on my pc today, and my razer barracuda X doesn't connect anymore. I looked on the website and it says the razer barracuda X is no longer supported by razer synapse 3. Is there anyway to still use my headset? Or is the problem something else. The headset also still has a green light when turned on.

0
technoroadBeauBlue817
3 days ago
DYLANCXQ
DYLANCXQInsider Mini
asked in Razer Support

Razer pairing utility not working for basilisk ultimate

Hi, I have a razer basilisk ultimate, and my dongle stopped working, hence I took my other razer dongle (working and also basilisk ultimate) to pair with the current one i have. When i used the pairing utility it says that the pairing is successful, but when i disconnect the cable and try with the dongle, it does not work. Help!

1
Razer.sushi.boi
3 days ago
H
Henryhenry7040Insider Mini
asked in Razer Support

I mistakenly scratched off some numbers on my razor gold gift card

I bought another card today also and the same thing happened making it a total $400 razor gold cardI have been complaining on the costumer support care since Friday but no responseMy support ticket number is: 240514-000259

0
H
3 days ago
stevovonbrown
stevovonbrownInsider Mini
asked in Razer Support

Razer Kraken V3 Pro not updating during firmware stage

im not able to update my  Razer Kraken V3 Pro not updating during firmware stage from dongle version 1.0.6.00 to 1.10.00   iv tried every usb port on my computer when un plugging and plugging it back in and it still refuses to update. the update button is greyed out as well.  also the update fails after 2 mins upon plugging the dongle back in the usb port. how is their no ops to download this new dongle  version when the update keeps failing or refusing to even update. this the second post iv seen and it being completely ignored and not fixed. i can not find any sulution on fixing this.

0
stevovonbrown
3 days ago
D
DanielXArInsider Mini
asked in Razer Support

Razer Leviathan v2 soundbar not working

Hello, I was updating my Leviathan v2 soundbar to version 1.04.00 and for some reason the update suddenly stopped and my soundbar never turned back on again. It’s still brand new, just bought it last month.I tried using other cables, others power outlets etc. But it still not turn on :cdoes someone had experienced this before, can someone help me, please?

6
O
3 days ago
A
AD_RZInsider Mini
asked in Razer Support

Lost access to email and have no 2FA/backups

Like a few others here, I lost access to the email I used to create this Razer ID earlier this year. The email has since been deactivated (not on my own accord) and I was unable to activate 2FA as a result. However, I still have access to this Razer ID and was wondering if there was a way to save/recover the account without having to make another Razer ID.Any help would be greatly appreciated.I apologize in advance if this is a very common user-end problem.

0
A
3 days ago
F
fermangasInsider Mini
asked in Razer Support

Multiple Kiyo Pro Cameras

Hi there, we’re a company developing a multi-camera setup. We’ve used other brands of USB cameras before and were impressed by the image quality of the Razer Kiyo Pro, however we have not been able to successfully extract video from more than one Razer Kiyo Pro camera at the same time.  We were able to install two of them and we can choose to run and extract video from one or the other, but not both at the same time. The second camera lights up and then shuts down with an error message. This is in windows, if that matters. Can you please clarify if this is at all possible? We would like to not spend developer’s time on an impossible task. And if that is the case is there a time frame when this will be possible? It’s a shame that a good camera has such limiting firmware/drivers.  Thanks!

13
H
3 days ago
Ryuga_Roxas
Ryuga_RoxasInsider Mini
asked in Razer Support

Razer synapse make my PC frozen. How to fix

So I have been having this issue for almost 2 years now . My PC keep freezing for around 2,3 secs before becoming normal again . When freezing , I can’t use mouse , keyboard, RGB all stop on all Razer devices , even ones on Corsair in my case . Audio also stopped . Only Videos still running . This Issue happen no matter what I do even just on idle, surfing web or gaming . After becoming normal again , it will switch my audio source from my headset to my Leviathan V2, which is how I found out this issue happen when I afk from the PC and the pc was on idle at that time For 2 years , I have done countless things trying to fix this , like clean install windows , clean install synapse , Install each device 1 by 1 , buy new ram , turn power saver off in bios , clean windows and try a tons more fixes that every fix on Google must have been read by me  . It is a terrifying experience cause I barely can use My PC with this issue . However Today , my PC turn on with out internet . Therefore , my

3
J
3 days ago
D
drmspidiInsider Mini
asked in Razer Support

Screen blinks when typing

My Blade 14 (2021) with a RTX 3070 sometime, when I'm typing blink the screen. It goes all black and then lights up again. I tried to find a pattern but there's none. Looks like more when I'm typing in the middle of the keyboard. But everything keeps working. Does anyone already saw that happening ?

0
D
3 days ago
S
smartBlackCoral435Insider Mini
asked in Razer Support

fTPM and WIndows Key

I have a 2022 Blade 14 which I updated to Windows 11 Pro. I updated the firmware the other day and all of my license keys for MIcrosoft products where invalid after the update. I managed to get my M365 icense back by clearing the stored license keys. Now my Windows needs activation. When I try to activate I get a 0xC004C003. I contacted Microsoft support and they had me run “slui 4” in the command line and gave them the code. They came back and said my Microsoft Windwos license was invalid and I needed to get a vaild code from the manufacturer. So here I am. Can you help.

0
S
3 days ago
CORALRaspberrysolo880
CORALRaspberrysolo880Insider Mini
asked in Razer Support

my keyboard is having problems

I have the black widow version 30 in my S key is not responding all the time I cleaned it nothing seems off. I don’t know what to do and I can’t get a hold of suport because some reason my serial number is not working.

1
Razer.sushi.boi
3 days ago
Indigoheatthink558
Indigoheatthink558Insider Mini
asked in Razer Support

Razer Huntsman v2 Analog RGB PROBLEM!!!!

Ask for bad English. Help!! I bought a new keyboard today. And the white color of the LEDs gives off a red color!!! And instead of white, it turns out to be a dirty pink color. I updated the firmware, nothing helps, I reinstalled the software. What to do, help

2
Indigoheatthink558
3 days ago
T
TrooXieInsider Mini
asked in Razer Support

Viper V2 PRO doesn't connect after unplugging charging cable.

Hello, I hope you are having a good day. I've been a Razer product user for about 3 months, I can't remember exactly. My problem started the same day I bought/used the mouse and continues;After using the dongle for the classic 2.4ghz receiver of the Viper V2 PRO model, I charge the mouse, but when I plug the cable into the dongle again, the mouse does not move. While this is happening, the mouse appears to be connected in the Razer application and its charge status is shown as a percentage and sometimes it is shown as 0%, but after a while it gets better again.At the same time, the light on the scroll part of the mouse gives a signal by flashing white, but no matter what I do while the computer is on, I cannot solve this problem. To resolve the situation, I need to restart the computer while the mouse is in wireless state.I think the reason why the mouse sometimes shows 0% is to prevent damage to the battery when the mouse is wired charging, and it shows this status as Red*0% to the ap

1
Razer.sushi.boi
3 days ago
X_little_Succubus_X
X_little_Succubus_XInsider Mini
asked in Razer Support

razer kraken v3 pro firmware update failed

I tried to install the update several times. I also tried to clean the driver completely. nothing works 

1
Razer.sushi.boi
3 days ago
retroJASPERBlond528
retroJASPERBlond528Insider Mini
asked in Razer Support

Razr stream controller x initial set up and future use.

Long story short im not always the brightest i went and bought product without research and knowing requirements and the internet is misleading. I have the 'RAZER STREAM CONTROLLER X - ALL-IN-ONE KEYPAD FOR STREAMING - NASA PACKAGING' and its barely been out of the box. I understand how to hook it up but it says plug controller into PC... im guessing it has be set up on an actual PC or can this be done on a tablet?! Looks like some of the programs to be downloaded can be downloaded on windows/android. Im trying to set it up and use it on my Xbox series X and i no longer own a PC just a a smart phone and tsblet at the moment. So can i not use this product, or can it be set up and used by other means than pc? Im still not 100% like what im trying to do or what to set it up for haha and not sure what im doing with it. Again how tonset up razr stream controller x. I have android smart phone and tablet. And i use xbox series, ps4, and nintendo switch.So ya if this can be set up or i need so

1
retroJASPERBlond528
3 days ago
Deltafrost117
Deltafrost117Insider Mini
asked in Razer Support

Razer Basilisk V3 wired mouse not working all of a sudden, windows will play connected and disconnected sound

So my  basilisk v3 wired all of a sudden isn’t working. It was fine last week, it was fine just a few days back.All of a sudden, my house seemed to lose connection with my PC and windows started to play the chime in when connected and chime off when device disconnected repeatedly.Tried:1. Updated drivers, from Synapse, to ASUS Armory crate update and even up to...2.2. Updated from Windows 10 to 11.3. Uninstalled synapse4. Tried on laptop, still no go.I’ve did everything software possible to update my PC from what I know. However, the problem persists. Even from a fresh restart or shut down, when the mouse is plugged in. Windows cant find it, because it can’t keep a stable connection to it. It keeps disconnecting and connecting endlessly. What’s this issue that for some reason others are experiencing similar or the same problem?????? This should be fixed or a hot fix of sort needs to be done or I don’t know. Is it a driver issue of the mouse? Hardware issue from what I’m seeing but how?

1
Razer.sushi.boi
3 days ago

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