Razer Support

I updated my Razer Blade 14 (2021) BIOS today, and after installing I now am greeted with “ Secure Boot Violation - Invalid Signature Detected Check secure boot policy in setup” Now I cannot boot in to windows unless I disable secure boot in the BIOS. Wtf is going on at Razer? Any tips?

The equals key (=) on my keyboard does not work when Synapse is open.Not the physical keyboard, not the on screen keyboard. Shifting it causes + to appear normally. I just have a deathadder essential. Once I close synapse from the tray, the = key starts working again.

Hello so I would like to set mouse wheel up and only mouse wheel up to switch profile, but that’s the only key (with mouse wheel down obviously) that doesn’t offer me the option to set switch profile, am I missing something ? Is there a way that I could do it ? Even if that mean using another software to maybe emulate it on that key ? Thank you

Hello,For about three weeks now, I've had a very annoying problem: on my AZERTY keyboard, there's a key that does either : or / (with the shift key). The latter no longer works. I tried with another keyboard (Logitec) and the problem is exactly the same, no /. When starting up, as long as Synapse isn't running, it works fine, of course.If I uninstall Synapse and restart, it works. But if I reinstall, same problem. Even with the last install program. I think there's an error in my cloud configuration, but I don't know what to do or where it might be coming from, even though Synapse has been installed and running for months. Any help would be appreciated, 

I bought my Blackshark V2 Hyperspeeds a year ago, and has worked mostly fine until recently, when the USB dongle is no longer recognized by windows, and is marked as a broken USB device (code 43). I have been going in circles inside this website for days with no way to contact a person that could solve this problem. I have recently turned to warranty support but, wouldn’t you know, it is impossible to reach as well! every page just redirects you to the same tutorial about reinstalling synapse again and again. Frankly, I don’t even know if I even want this product anymore, even if I somehow got to reach someone @ razer, I feel this is done on purpose to block me from actually filing a claim, and any further issues with any razer product will just be another headache. I really hope someone from the support team will read this, though I doubt it based on my recent experience.

As the topic says, when i start my computer or after a reboot, Synapse will auto-change my output and input devices to my Nari Ultimate headset (which is mostly turned OFF). This has also started happening after waking the computer from sleep.Why they make this default behavior (yet again, the same happened about 1 year ago) is beyond me.I am connected to an AVR 7.1 sound system and i only use the headset at night. the AVR is my default and desired output device, and my webcam mic is my desired input device, and that is how it should be. I can change output/input to the headset on my own,However, changing input to a headset that is TURNED OFF randomly after waking the computer or every time after a restart/boot is really getting on my nerves.I guess i have to run some PowerShell script to override this unwanted behavior instead of waiting for Razer to “fix” what is clearly intended behaviorJust repeating the failure a year ago by overriding users’

Recebi meu fone (novo) estes dias e fui tentar cadastrar para obter o código para ativação do Surround 7.1. Porém, quando vou tentar enviar o que pedem, dizem que meu produto está fora de garantia, sendo que é novo. Gostaria de ajuda! Modelo do fone: BlackShark V2X RZ0403240100Número de Série: (Removed SN) 

I cant use my gold due to 2 step authentication. please fix this, and can someone help me

Hi so I made a purchase today, I was looking at the billing details after I was done paying . I made a spelling mistake on my email. I know that Razer sends confirmation emails and if I don’t confirm the shipment they won’t send it to me. My original email was (Removed email) the mistake was this (Removed email) Is there any way I can fix this asap? The product that I purchased was a “Razer Raiju v3”

i need help with my Razer Account email. I have lost access to it I know i already made a request to have my stuff changed to my new Gmail account but i wrote my info down to a Razer Team Member all wrong because i was very sleep deprived and cause i lost everything in the hack on my Gmail account. | can provide any information you need to get my Razer account back in my possession.thank you for your time  

Does anyone know how to claim/purchase spare parts for a Razer Enki X RZ38-0388. My leg base just randomly gave out, I Really rather not throw away this chair and buy another one. Thanks community 

hi, i need help changing my Email on my razor account as i no longer have access to it , if someone can help me that would be great.

Every time that I turn my pc on I need push a button to turn on the soundbar. That’s a bad design. Please fix this.

Hi guy recently i purchase the headset from reseller , and my mum throw away my box i can’t find Surround Sound activation code how do i ?

preciso de ajuda com assistência técnica . moro  no Brasil e  tenho vários periféricos da Razer na Verdade todos  que tenho são Razer. já tentei vários contatos mais nenhum sucesso. poderiam me ajudar  com isso desde já muito obrigado. 

Hola buenas hace apenas un dia compre el raton y de golpe a dejado de funcionar bien los click dejan de funcionar a ratos y vuelven a funcionar despues me gustaria saber si es por tema de dribers o esta defectuoso si es posible un cambio de raton 

Hello, I bought my Razer Iksur and it's extremely damaged over the years I've used it.Is there a way I can pay for a replacement or repair?Love the productRobert

my frejya was working perfectly both in games and audio before,but now it has stopped working.i hve synapse 4 ver 4.0.86 installed on my laptop.it updated automatically,and i think the problem started  after this update.it doesen't work properly anymore and i can't fix it at all.i have barracuda pro and nommo v2 pro connected to my laptop.frejta is detected,i can adjust the settings,and it even vibrates in the settings test,but it does  not synchronize at all.There is no response in games or audio.will it be fixed or should i return it?????? 

I can not connect to my new aether light strip to the Synapse. I already done the connect to app but when i tried to find my device in add gamer room device part it couldnt find it

Hello,Since somewhat recently (unsure when exactly it started happening) my Synapse 4 on each startup of my PC switches from THX Spatial to Stereo (Headset is the Razer Kraken V3 HyperSense) and I have to go open Synape, go into the settings and switch it back. Once it is switched it stays on THX Spatial until the PC gets shut down and on the next startup it switched back to Stereo again.I have tried the usual stuff like uninstalling Synapse, fresh/clean install, deleting Profiles and creating new Profiles but the issue persists.Any ideas for fixes would be appreciated.

I just received these headphones as a gift, and I'm wondering if I'm missing something in the settings. The headset has been fully charged, but it occasionally says "powering down." I have to manually turn it back on each time. Does anyone know how to fix this or why it's happening? Thanks!

Hello. I am interested in a couple of Razer products. However, i found out that there is no shipping to Lithuania option while trying to checkout. I was wondering if it is a mistake? Because there are options for neighboring countries like Latvia or Poland. Lithuania is part of EU too. Best Regards, Ričardas Rimkus

i dont know if its my hard ware issue or not, but the keyboard was working fine the other night. the next day, my keyboards lights arent working. the mouse and the mouse pad are working fine. i have updated razer synapse and also tried installing updating the firmware you get in the website. i have even tried changing the dynamic lighting but nothing seems to be working. is there anyone who is facing such issues. and are there any other solutions for it if the problem isnt in the hardware. also how do we know if the lighting problem is from the hardware or the driver problem. 

Hiya all.I have some problems with my Barracuda audio volume wheel. I think it needs some maintainance, a simple cleanup or its replacement, i don’t know. Sometimes it happens I have no volume on the left or on both or it suddenly rises up... symply touching it makes the problem arise, whilsst touching it again finally solves it.Can u suggest me where can I find support for this problem?The headsets are very old, certainly out of maintainance, but they are still very good and comfortable, I use then during working hours, almost six hours per day, since 2019…thank u,Giuseppe.

I have two options for my new headset, the one i use right now works fine but I am curious about the other setting. When i select it currently I don’t get any audio. What is it for?