Razer Support

I purchased both a Razer Viper V3 Pro mouse and Razer Huntsman V3 Pro keyboard on Amazon. Both were eligible for an in game Battlefield 6 soldier skin. Amazon only sent me a single code and it was invalid. I reached out to support and spent over two hours talking to 4 different support reps. They were unable to reissue another code to me and offered a small store credit for compensation. I still want this promotion skin if possible. Has anyone else experience this issue? If any Razer employees are monitoring these posts can you help me? I can provide all relevant info.Thanks for everyone's help in advance.

I ordered a Razer Blade 18 and it said it came with an Intel Holiday Bundle (including Battlefield 6) and the BF 6 override skin. I have not received the codes yet and they were not in the box the laptop came in.

Hi allI want to order a borderlands 4 custom mouse for christmas however only want wired, preferrably DA or similarIs this gonna be possible to get in time for christmas from australia? Or does razer even offer other mouse type customs?

Shout out to razer.sushi.boi for the prompt responses still haven’t got my issue resolved but really appreciative of how prompt the messages are fingers crossed that there would be a new stock for the replacement part i’m looking for. 

🎉 Hey! It’s Selma (@chocodubai_) here 💕I’ve built a fun TikTok community of 11K+ followers (79% women) who love discovering new products with me. My birthday is on September 1st 🥳 and I’m putting together a special “birthday unboxing” series where I feature amazing brands. I’d love to include you and share your product with my audience in a fun, authentic way 💓 In the past week alone, my videos reached 52K views — so your gift will definitely get lots of love and attention ✨Can I send you my address? 📦Insta: selmablogs_tiktok: chocodubai_

If I buy the death adder v4 green edition do I automatically get the mat that comes with? It doesn’t show in cart.

Just bought my first pair of Razer headphones, they are the Kraken Kitty V2 BT, they connect with no problem to my PC and to my phone (didn’t run into any problems with the mobile app). Installed Razer Synapse and Chroma, and the device showed up, unfortunately, when the headphones disconnected because I moved far away from the computer, the device disappeared from the app. I reinstalled it and the device showed up again, but disappeared after they disconnected from the PC.I don’t want to keep reinstalling the app everytime I open my computer, is there any way to fix it?PS: They are connected to the computer, and the sound works just fine, even spatial audio (which i cannot use as it also makes it so the device stops showing up in other apps).

Hello I purchased a razer blackshark v2 pro 2023 black edition about a year ago and it was working fine, recently I have been having charging issues , I have tired different USB Ports , tried charging with my pc , different cables but none of them make the blackshark v2 pro charge ( even though I see a solid red light ) I also noticed I can use it while charging it as in having a USB type c  cable plugged in and then turning it on.I have tried to submit a support ticket but i can’t find my serial number since I removed my sticker and synapse 4 is showing my headphone as alwasy powerd off so I can’t get my support code form there either. I am at a loss and need help, any replies are very much appreciated   

I bought razer blackshark v2 pro headphones, the serial number on the left cup is S/N, but I can't find the product number. I personally bought the product. Help!

I bought my chair a few years ago. The hydraulic cylinder constantly drops the chair height when I am sitting in it. I can’t find a replacement part anywhere on the website. How do I get this fixed?

Hello l used razer viper v2 pro mouse over a year with 0 problems now my dongle stoped working l tried updating as l saw in razer forums but dongle appears invisible can u help me please mouse still works with whire but not with dongle l tryed other devices same result.

Need a new adjustment base for my model the RZ38-0277, Cant seem to find where to purchase replacement parts. Any help would be greatly appreciated. 

I just bought the Razer Blackshark V3 X (PC) headset, and normally the first thing I do is update the firmware, but I can't find the official updater. I can see it for two other models, but not for this one when searching on this website: https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripheralsHow can I perform this update process?

Hey everyone,  I have a Tartarus Pro that I use for FPS gaming. For some reason, one of the keys (key 13 or S with the default binding) isn’t always registering a press, or it will register it with a delay.  Here’s the behavior: I can be in a FPS and press key 13 to back up, nothing happens. Then sometimes, after a delay, my character will start moving. I can sometimes also press 12 or 14 while holding 13, which will cause me to strafe and then suddenly start backing up. I’ve tried this on two different computers and  the behavior is the same.  Has anyone had this happen before or any ideas how to fix it? It’s getting me killed a lot so I’d really like to find a solution, haha. 

I just bought new headsets, about 3 hours ago and have troubles with THX spatial audio. Everything works fine (on stereo mod), but when I turn on THX mod, every sound becomes flat, plastic and sharp. Without it everything sounds normal. Is it bug or I got a defective headset? Does someone have the same problem, did you solve it? Help pls

Hello,i have Naga v2 Hyperspeed  and Naga Pro, And i recently bought macbook pro M1pro with lastest IOS26.1 and with both mouses i got max 65hz polling rate i tried many 3th party softwares like Razer macOS. Is there any way i get 1000hz like i have on windows?If not, i understand that Naga Pro v2 is suported for mac iOS version of Synapse 4, so i am considering to sell my Naga Pro and buy Pro v2, will i get 1000hz then ?  Kind regards,Antonio

 2.4 GHz Razer Dongle Shows Connected, But Mouse Won't Connect (White Light Blinking)Hello Razer Support,I’m experiencing an issue with my Razer DeathAdder V3 Pro and its 2.4 GHz wireless dongle. The dongle appears to be connected properly (it shows up in Device Manager without any errors), but the mouse won't connect to it. The mouse is stuck blinking a white light and isn’t responding. Here is some additional context and the steps I’ve already taken to troubleshoot the issue: System Information: Windows: Freshly installed, clean system. Razer Synapse: Latest version installed. Dongle: New 2.4 GHz wireless dongle. Issue Details: The dongle is recognized by the com

We have confirmed that the Razer blade 18 2025 is currently being distributed in the United States and other countries. I confirmed that the 14 and 16 were released in Korea this year, but I'm inquiring because I was curious about the blade 18 2025 not being released in Korea. 

I am using Synapse 4. The Keyboard cannot properly store any profiles locally. Every time when I restart the PC, profiles might not work or snap tap might be disabled. Then I need to open Synapse and press on using Synapse over the keyboards settings. When I select to use the keyboard settings and look at the profiles, it seems very suspicious that always the ISO DE specific keys never store the changed actuation points and possibly this could result in the entire profile not syncing? Other weird things are that the keyboard always stays on 99.27% storage space and this never changes. And a lot of times the syncing of profiles is stuck at 20% in Synapse. Is there anything I can do to have the keyboard remember the local storage and sync properly with Synapse?

Hello, My Razer BlackWidow V4 Pro (75%) OLED screen has stopped working entirely. I’ve tried everything: I reinstalled Synapse, reinstalled the drivers, did a firmware update, and I even made sure in Windows that USB power settings don’t turn off the lighting. I’ve tested it in Bluetooth, wireless, and wired modes, but the OLED screen just no longer shows anything. The keyboard still responds to commands like volume up and down from the keys, but the screen itself is completely blank.

I made some changes to the profiles on both synapse 3 and 4 for Huntsman v3 pro tkl, but every time I restart the PC, all the information is lost. It seems that the keyboard does not retain anything in the onboard memory. Something is not working and it is already getting frustrating. I have been trying to find the problem for a day and I have no explanation. Sometimes I can't even change the profiles using the fn + pgup/del/end/pgdn key. I really don't know what else to do. I reset the keyboard, reinstalled razer synapse, deleting absolutely everything from the disk and the artifacts. I am seriously thinking of returning it. For this money, it seems like a joke.I've found people who have been complaining about this for a year now and still haven't found a solution. Razer, please take action.

I have a problem with the viper v3 hyperspeed mouse, when using it, the mouse freezes, does not respond to movement, can change the sensitivity to very high, suddenly the cursor changes to a different place by itself, what could be the problem?

Hello - I got this Razer black widow v3 mini hyperspeed, i got it for christmas from my brother, i opened it and set it up, i bought the mouse 2 years ago and know how to configure it well enough but, i was doing some tests on it and it rgb lights just started turning off on their own and when they did turn off i couldnt type on the keyboard, even in use - i thought it was just a bug so i tried playing minecraft but when i hold my w to go forward the keyboard turns on then off and it stops my input on my keyboard, i dont know why its doing this, my brother told me that he bought it brand new, it was just on 20 dollar less sale for black friday - i wanted to know if i did something or something is faulty with the product, if so ill probably throw it away, since i dont think i can return it and get a new one because it was online buy and it was on sale or whatever

Hello Razer Support Team,I have been using my NAGA V2 Pro together with the Mouse Dock Pro without any issues until recently, when a connectivity problem surfaced. The mouse now experiences noticeable latency whenever I attempt to move it after idling, and it does not respond to the first few clicks.Here are the details of the issue:Firmware for both mouse and dock are up to date. The mouse works perfectly when connected via cable, with no latency observed. Both the mouse and dock are detectable in Synapse when connected by wire. The same latency issue persists when using either the Hyperspeed dongle or the Mouse Dock Pro. After unpairing the mouse and dock, the dock is no longer able to detect the mouse.I have already tried basic troubleshooting steps but the issue remains. Could you please advise on further troubleshooting steps or confirm if this may be a hardware/firmware issue?Thank you in advance

Blade 16 2024 model (RZ09-0510), purchased less than 8 months ago. Over the last few weeks, it's become increasingly impossible to play any game (or use most applications for any length of time) because of the constant crashing. The exception codes in the Application event log are usually 0xc0000005 or 0xc0000409. Also get RADAR_PRE_LEAK_64 errors. The length of time it takes from launching a game until the crash varies - sometimes it will crash during loading, sometimes it will run fine for 20 minutes. Fixes I have tried over the last couple of days, in no particular order (may not be an exhaustive list):Running games on various different graphics settings (e.g. Total War Warhammer 3 on Low and Ultra)Running older games on the integrated Intel graphics instead (crash behaviour is the same as running newer games on the 4070)Running games on various compatibility settings (no change to crash behaviour)sfc /scannow (usually crash