Razer Support

I have a Razer Iskur V1 and the lumbar support is uneven and the right side pushes out further than the left. It's been driving me crazy and causes me to sit forward and crooked. I've disassembled it and reassembled. The chair is out of warranty so unfortunately there's nothing Razer will do about it. Is there an easy fix here I'm missing?

Recently bought a raiju v3 pro and didnt recieve the correct thumbsticks… I talked to a support agent and the best they could do is waste my warranty claim to send my controller back and recieve a new one? I dont want a new one, I want the correct product! Mine is like a day old and there is compensation for recieving the wrong product other than using my warranty claim. Gee, thanks a lot razer.

Recently bought a raiju v3 pro and didnt recieve the correct thumbsticks… I talked to a support agent and the best they could do is waste my warranty claim to send my controller back and recieve a new one? I dont want a new one, I want the correct product! Mine is like a day old and there is no compensation for recieving the wrong product other than using my warranty claim. Gee, thanks a lot razer.

Hi, I’ve followed the steps outlined in this article: https://mysupport.razer.com/app/answers/detail/a_id/20795/?_ga=2. [removed by moderator] [removed by moderator] 377- [removed by moderator] 247514&_gl=1*1ixm4qb*_gcl_au*MTM1NDA4Mzk2MC4xNzg0Njc1ODY2*_ga*MzE3MzUwNzYzLjE3NTMyNDc1MTQ.*_ga_3TRK53PM75*czE3ODUwMDEzNzckbzUkZzEkdDE3ODUwMDE1NzMkajU4JGwwJGgw/My machine is still having the same secure boot issues. Could you help me?

Hey razor, I’ve had this Enki gaming chair for 5 years and the arm wrest on the left side has become wobbly and snapped on me, I was wondering if there’s a replacement piece for it because it’s too expensive getting a new chair, and if the numbers on the bottom of the chair aren’t there what else can I do

The wireless dongle for my Razer Barracuda Pro headset got bent, and the USB-C is now no longer stable enough to plug in. I was wondering if there is a way to replace this component?I see that you can buy a replacement dongle for the Razer BlackShark. Would that happen to function with the Barracuda Pro, or do I need one specifically for my headset?

Hello,In the Razer Leviathan V2 settings, I checked the "Switch off lighting" option. But when I turn off the computer, the RAZER devices turn off automatically except for the Leviathan V2. It is always on RGB lighting. What steps do I need to take to make the device work properly? 

My Razer Naga v2 Pro stopped charging after recent updates, when connected with USB cable it showed as charging in Synapse but it wasn’t. Until it completely drained the battery and now the mouse is completely dead, no RGB, no power light underneath, not being detected by windows or Synapse.I tried: reinstalling synapse, reinstalling drivers, using Synapse 4 beta, tested mouse in another PC, multiple different ports, restarted pc multiple times, no luck…Mouse seems completely dead and gives no signs of charging whatsoever.Mouse has around 4 months in use from the day I purchased it.Is this software related? Mouse was working perfectly normal a few days ago. 

I bought the razer Kraken v4 headset and it sya my return window is closed and I have got my expresso command outfit and I'm still waiting for my code 

Dear Razer Support Team,I am a proud user of the Razer Huntsman V3 Pro gaming keyboard, which I absolutely love for its performance and 8KHz polling rate.However, my current keyboard has an English (US/UK) layout, and I would like to convert it to a Turkish (TR) layout. When I checked your official website, I noticed that the "Razer PBT Keycap Upgrade Set" and "Razer Phantom Keycap" lines are only available in a limited number of regional layouts, and a standalone Turkish set is missing.I would like to ask:Does Razer currently manufacture or plan to release an official standalone Turkish (TR) Keycap Upgrade Set? If an official set is not available, are the optical switches on the Huntsman V3 Pro compatible with standard third-party MX-style PBT keycaps? Can I request this layout to be forwarded to your product development team for future production consideration? There is a high demand for official Razer TR layout upgrade kits within the Turkish gaming community.Thank you for your time

Merhabalar Razer blackshark v2 hyperspeed kulaklığım var. Üzerinde bulunan mikrofon kapama tuşu önceden çalışıyordu fakat şuan basınca razer synapse uygulamasında mikrofon ses almasını 0 yapıyor ve kulaklık üzerinden geri açsamda 0 kalıyor sesimi almıyor. Uygulamayı açıp yeniden 100 yapınca sesimi alıyor. Desteklerinizi rica ederim.

Dear Razer Support,I am experiencing an issue with my Razer laptop.Whenever I put the laptop into Sleep mode, it does not wake up afterward. The screen remains completely black, while the cooling fan continues to run loudly. The only way to use the laptop again is to force it to shut down by holding the power button.I have recorded a video showing the issue and have attached it to this email for your reference.Could you please advise on how to resolve this issue? If this is a hardware problem, please let me know the next steps for repair or warranty service.Thank you for your assistance.

I bought the razer deathadder v3 hyperspeed and I noticed that the right mouse click sits 1mm higher than the left one is it somthing to worry about or it’s fine (note that the mouse works perfectly fine)

The USB-C connector on this mouse is very difficult to plug in. Is it supposed to insert smoothly?Even when I manage to connect it, the connection keeps disconnecting and reconnecting whenever I move the mouse.Could it be that I'm not inserting the cable all the way? If so, it's so difficult to plug in that it feels like a defect. Is this normal?

Hello Razer Support,I recently purchased a Razer mouse from a reseller. The product appears to be genuine, but when I tried to register it and check its warranty status, I discovered that the serial number is flagged as reported stolen, which was completely unexpected.I bought the mouse in good faith and had no reason to believe there was any issue with it. Because of this status, I am unable to register the product or proceed with a support or warranty request.I can provide proof of purchase from the reseller, photos of the product, the serial number, and any other information you may need to verify that I am the current owner.Could you please review my case and let me know if there is any way to resolve this issue or determine why the serial number is marked as stolen? I would appreciate any assistance you can provide.Thank you for your time and support.

I accidentally scratched off my $20 gold razor gift card it was a birthday gift can you please help me? 

What type of chemicals should I use to clean the keyboard and wrist rest

Hello Razer Support,I purchased a new Razer BlackShark V2 X White  from Amazon India (Sold by Clicktech Retail Private Ltd) on 24 July 2026.Serial Number: 8xxx0402500xxxx The product registration page reports "Unrecognized Serial Number."  could you plasee help on the same

Recently moved houses and found out I lost razer raiju v3 pro cable and back button covers is there anyway I can get new one ???

I have jittering problem on every key as shown in the video. I use default settings other than adjusted 2.8mm travel since I bought. No matter how much I press, the jittering issue never goes away. I don't use any program that can interfere with Synapse since my mouse is also Razer. Do you know any solution for this or what causes this problem? I can’t contact with real support because of AI chat bot. 

Generally the Leviathan V2 will encounter this detection problem if there is an interruption in power delivery when it’s powered on, I tested this to be true by unplugging it from the wall while its turned on and connected to my pc.Make sure that your plugging the leviathan directly to the wall and not in an extension cable to help avoid this issue from happening randomly.But if it occurs, I found one replicable way to fix the the issue:Press + and - volume buttons and  the power button together until it powers off to perform a hard reset. Unplug all cables (Typically; Power, USB C and Subwoofer) Hold the power button briefly to drain power (you may see a slight power flash in the RGB) Plug only the power back in, turn it on and test the source switch button (furthest left button), if it freely switches from green to blue then your good to go. If it does not, repeat the steps until it does, it takes me usually around 10 attempts until it starts working again with some outliers.

Hello im having problems with my  new Razer BlackShark V3 Pro headset, So I did the most recent firmware update for the blackshark v3, and after it was finished my audio on  pc stopped working. I’ve restarted my computer, and unplugged it and it still doesn’t work. Ive ran a test on the headphones and it says theres audio but I cannot hear it and it only works wired, and after i try on my phone and work perfectly. I dont know whats wrong with the dongle or how to fix it, it says im connected and the light is on but i still cannot hear. if anyone knows how to fix this,  it would be appreciated

Looking for help in getting a replacement base for my Iskur XL chair that is now out of warranty.  When I attempt to use the lifestyle products option, I get stopped by my out of warranty serial number.

help ive been trying to register my new seiren microphone and i havent been able to due that it says that the serial number or product number is not detected, ive tried switching the o’s and 0’s. also synapse 4 cant detect my microphone even though windows can

After a recent Windows 11 update (and with the latest version of Razer Synapse 4), my Razer Tartarus Pro started having a serious issue with the analog stick.Symptoms: The analog stick directions are mapped incorrectly regardless of how they are assigned in Synapse: Right input registers as Up Left registers as Down Up registers as Left Down registers as Right This misalignment happens consistently when I remap any of the main keys on the device. If I create a fresh profile and only map the stick directions, it works initially — but the moment I assign or change other keys, the stick mapping breaks again. Before the update, the analog stick worked exactly as configured in Synapse and was unaffected by changes to other keys.Troubleshooting I’ve tried so far: Full Synapse 4 reinstall Creating a new profile for Tartarus Mapping Complete driver removal (including from Windows DriverStore) Blocking Windows from replacing the driver via Group Policy The problem p