Razer Support

não estou recebendo o codigo no meu chip para confirmar a compra dos diamantes no jogo em que jogo, e o meu dinheiro está aqui preso no razer.

Hi.My laptop (i9-13950hx (B0), 4080, 32gb, Win 11 23H2) is 6 months out of warranty and is suddenly overheating on idle to the point where everything is throttled and basic tasks are too much to handle.I read about the Intel degradation issue a few days ago and figured I’d update everything to the latest drivers and that’s when I noticed the problems. I’ve gotten a lot of CLOCK_WATCHDGO_TIMEOUT BSODs ever since. I tried rolling back Intel and Nvidia drivers, which took many crashes (Nvidia specifically), and now it’s a little more stable (I can browse and maybe watch a Youtube video at the same time). The only thing I can’t rollback is the BIOS update.I did a repaste, but that didn’t change a thing. Sitting at 90-100°c idle. CPU and GPU utilization is nonexistant. I turned on the computer this morning and opened HWMonitor immediately. The temperature was at 68ish. I launched a game to see how fast it heats up and within 20-30 seconds it was at 100°c and throttling to where the game had

I've been getting some extreme stick drift on the Wolverine V3 tournament controller. Its like the stick is fully pulled down and right and it's ruining my gaming... Downloaded latest firmware and Recalibrated multiple times in app but it doesn't help. Can't contact support either because the sticker on the back peeled off and pulled the serial number with it. So frustrating. Any suggestions what I can do? Bought it from Amazon last December but they direct me to Razer for support.

Hey, i wanna buy this chair so bad, i was wondering if there will be a restock.Or how can i get it

Razer Gold $100 Gift Card – Not DeliveredI purchased a $100 Razer Gold gift card directly from Razer, but the gift card/PIN was never delivered to me. The payment was successfully charged to my credit card, but I have not received the product.Transaction Number: (Removed)Amount: $100  Payment Method: Credit Cardemail: (Removed)I have contacted Razer Support multiple times regarding this issue, but the gift card has still not been delivered. I expect Razer to either deliver the purchased gift card/PIN or issue a full refund.

Razer Gold $100 Gift Card – Not DeliveredI purchased a $100 Razer Gold gift card directly from Razer, but the gift card/PIN was never delivered to me. The payment was successfully charged to my credit card, but I have not received the product.Transaction Number: (removed)Amount: $100  Payment Method: Credit Cardemail: (removed)I have contacted Razer Support multiple times regarding this issue, but the gift card has still not been delivered. I expect Razer to either deliver the purchased gift card/PIN or issue a full refund. i will be making a full TikTok review about this,  because this is unacceptable 

Waar kan ik een retour label krijgen 

Hello, I lost my dongle of Cobra pro. Can i get replacement please?

After updating to the official BIOS 2.05 (AMI 2.22.1287, build 01/07/2026) via the Razer updater, my Blade 16 (2023) shows "Secure Boot Violation – Invalid signature detected" at every boot.Device: RZ09-0483TEM3EC FW: 2.01Access Level in BIOS: AdministratorSecurity tab shows:- System Mode: Deployed- Vendor Keys: Active- Secure Boot: Enabled (locked, cannot be toggled)- No Key Management, no Restore Factory Keys, no Reset to Setup ModeTroubleshooting already performed:1. EC/CMOS reset (power adapter disconnected, power button held 30+ seconds) – no change2. Restore Defaults (F3) + Save & Exit (F4) – no change3. Fast Boot is disabled4. Booting a freshly created, current Windows 11 USB installer via Boot Override – the USB triggers the SAME Secure Boot Violation, confirming the firmware key database itself is corrupted (it rejects even current Microsoft-signed bootloaders)The official workaround (copying securebootrecovery.efi to a USB) does NOT apply to my case, because it requires d

Does the Razer Naga V3 Pro have FrameSync technology

I have issues with my Basilisk V2 as the title describes.I have tried compressed air, cleaning, adjusting the resistance, updating firmware, more or less everything, but it still jumps and skips when I scroll.It’s getting to the point where I am considering buying a new mouse, because this issue is seriously starting to grind my gears. 

Wolverine V3 TE Edition has weird stutters while using sometimes when aiming in games, it will sorta freeze and hold the last input for a second more than intended, and sorta like input lag or freezing. This is happening on Xbox, and I've tested it on other devices with controller testers; it seems to happen most often with heavy vibration moments. The software is updated to the latest, and I've tried multiple cables as well; same issue. It's hard to explain, but freezing, input lag, or drag is probably the best way to put it.

Bought a huntsman v3 he magnetic 65% a week ago and after setting it up to how i liked with key actuation i noticed whilst playing  some games the a and d key would be pressed as well as escape and crtl and when typing letters would be pressed, After looking into it i changed the actuation to be 1.0mm and still was happening i have full reset the keyboard as well as made sure drivers and the keyboard are fully upto date.Unsure what else i can do to fix it or if i have to return it adn get a new one???  

I lost my razor viper v3 pro wirless dongle.I did some digging and I unfortunately bought the wrong dongle off of amazon.I later found out that I had to reach out to Razor suppourt to get a new one.Could you please help me.

Good day, Razer Team,I hope you’re doing well.I recently purchased the Razer Huntsman V3 HE, and I also own a Razer Cobra Wired mouse. I’m currently using both devices with macOS, but I noticed that the Razer Cobra Wired is not supported or detected in the macOS version of Razer Synapse 4.I would like to ask whether support for the Razer Cobra Wired will be added in a future Synapse update.I also have another question regarding the Razer Synapse web version: Will all Razer devices eventually be supported through the web version? I’m experiencing the same limitation with my mouse, and I would really appreciate clarification on whether full device support for macOS and the web version is planned.Thank you for your time and assistance. I look forward to your response.Best regards, [removed by moderator]

Hi Razer Support,I have a Razer HyperFlux V2 mouse mat and Basilisk V3 Pro 35K that I cannot get working together on my desktop PC.Problem:Both the mat and mouse appear in Synapse 4.The mouse with the correct HyperFlux V2 puck is detected, but the mat never lights up (no LED at all, no charging indication).The mouse does not charge wirelessly on the mat.What works:The exact same HyperFlux V2 + Basilisk V3 Pro 35K setup works perfectly on my laptop (LED lights up, charges normally).Desktop specs:Motherboard: ASUS TUF Gaming Z790-Plus WiFi (latest BIOS version 1836)Connected directly to rear USB-C and USB 3.2 portsTroubleshooting already done:Clean reinstall of Synapse 4Correct HyperFlux V2 puck installed and clicked in placeMouse powered ONAll Windows USB power management settings disabled (Selective Suspend, per-device power saving)Multiple rear motherboard ports testedBIOS tweaks: ErP Ready set to Disabled / Enabled (all variants tested)Latest BIOS update performedFull power cycles, C

The subwoofer of my Razer Nommo v2 pro stopped working, you can't hear it, and you can't see any LEDs on the back. Is there anyone who has been through the same thing and can help me?

Hello my usb for razer deathadder v3 hyperspeed broke by itself. Is there any way to get an replacement?

"the loading screen.”My razer cortex wont stop loading. im using windows 11 and reinstalled razer cortex but it just does the setup asks me to loggin and then starts loading non stop.

Any suggestions what I can do or who I can contact to get the razer mouse delivered. Fedex app shows a picture of door that doesnt belong to me. Even walked around the block trying to find this particular door 

Hi everyone,The problem: The left mouse button isn't behaving consistently.Most of the time, a left click is simply not recognized at all — and this isn't just a one-off miss, it can last for several seconds where no left-click input registers whatsoever, no matter how many times I click. Click-and-hold is also intermittent: when I try to hold the left button down (e.g. for dragging or aiming), it usually doesn't sustain properly and releases/drops on its own.This happens across different applications (browsing, gaming, file explorer), so it doesn't seem tied to one specific program.What I've already tried:Updating to the latest Razer Synapse version and mouse firmware (mouse was already on the latest firmware) Uninstalling and reinstalling Synapse Testing the mouse on a different PC et several different USB portsNone of these steps have resolved the issue, so at this point I suspect it may be a hardware problem with the left switch.Also, I can't register the product to get access to s

Razer Naga v3 PRO has a bug where it can’t show real-time battery level! After connecting with Razer Synapse 4 and MouseDock Pro, the real-time battery level doesn’t display!  Last night I started charging from 60%, and during the charging process I noticed the battery level wasn’t increasing in real-time. I watched it for over 40 minutes, and it still showed 60% without going up, so I turned off the computer and continued charging!  Today when I turned it on, Razer Synapse 4 showed the battery at 100%, and after using it all evening for at least seven hours, the battery still showed 100% without going down!  How can I fix the bug in Razer Synapse 4 where it can’t display battery level updates in real-time?

I ordered my headphones from Best Buy through Insta Cart April 24th I came home to bite marks in the wire from my cat so i tried to register to see if i got warranty on them Ihave the S/N bc it’s on the headphones when I tried to put in the Model Number it said it wasn’t valid and it doesn’t look like the example shown online I only have the instructions paper and the headphones as well as a online receipt but I cannot register without the Product Number how can I find it or get it