Razer Support

I have Razer Wolverine V2 Pro, using it with PS5. Once I have updated dongle and gamepad firmware to 01.04.01 version, after that wireless mode is not working at all. Not on PC, not on PS5. Wired mode works normally, bluetooth connection to android app works normally. PC is recognizing dongle and gamepad at the firmware update app. Is there any solution for this problem? Can i downgrade firmware back to 01.02.03?

First impression of Razer kinda bad because newly bought keyboard has some keys that not always responding. But the Supports are great peoples.

THE ISSUE:My keyboard is (not US layout) > Swiss/German > e.g. ends in keys G H J K L ö ä $Synapse 4 Keyboard function does not map “ $ ” but “ ‘ ” (physical key position on US Keyboard)If you state that it should be a symbol “ $ “ Synapse 4 maps it as SHIFT-4  (originating position on US Keyboard)And when you play a game with this mapped key it does … SHIFT-4 not the dollar sign, and that is for keys that are withing the US keyboard spectrum, keys like ö are not mapped. SOLTION: I dont know. This really bugs me that anno 2025 this is still an issue.

Dear Razer Support Team, I recently purchased a Razer BlackShark V2 X headset and attempted to register the product on your website under my Razer account. However, I received an error message stating that the serial number is already registered to another account. I can confirm that the serial number was entered correctly, and this is a brand-new product that I purchased personally. I would like to request your assistance in resolving this issue and ensuring the product is registered under my account.

Please help me to change my phone number, i change my number and lost the one that is register for recibe the verification codes

Issue:I have a new 8K-ready setup (Razer Mouse Dock Pro + Razer Naga Pro V2), but I can only select 1000Hz polling in Synapse. No 4K or 8K options appear.Troubleshooting so far: Updated firmware on both mouse and dock Mouse is fully charged and connected via 2.4GHz (works and charges fine) Synapse 4 is updated to latest version Tried multiple USB 3.1 ports on a new Alienware tower Windows and all drivers fully updated Disabled “Allow the computer to turn off this device to save power” for all related devices in Device Manager Opened a Razer support ticket — not helpful (was told to confirm I have an 8K dongle and was sent a firmware update link I already used) Next step (not yet done):Haven’t yet fully uninstalled and reinstalled all Razer software — saving that as a last reso

I’ve recently bought the Kraken Kitty V3 Pro and I’ve been trying to find settings for my mic but every time I do I see something completely different. The settings there I can not change myself and need to choose one of the 3 settings that are already there. Is there a way to change it or which one do I choose as my mic sounds like dogshit right now.  

hello, i'm trying to purchase in game currency with razer gold and its making me verify with my phone number. I can't really use the phone number linked to my account right now because im in another country and the verification code wont arrive. I also forgot my backup codes. can anyone please help me?

Help with resetting two-factor authentication for your account 

El mando raiju Mobile recién comprado no llega cargar la batería para q funcione de forma autónoma, la unica forma de usarlo es manteniendo lo alimentado con el cable USB para que funcione, no se puede usar de forma inalámbrica Bluetooth a no ser que se mantenga enchufado el cable USB.

It's all fun and games but it ain't fun we don't have your games

Looking for a replacement base for my Enki chair. The lift system keeps failing, any weight will push it down to the lowest height. Can anyone help? Razer Enki X Ergonomic High-Back Faux Leather Gaming Chair - Black/Green

Hello, I'm having a problem with my Ornata Chroma keyboard. It's recognized by my computer (it appears in Synapse and Device Manager), it lights up when I press a key, but it no longer types. It was working perfectly before. When I try to change the color profile in the application, that doesn't work either. What can I do? Thank you.

Olá comprei um fone blackshark v2 x porém ao tentar raspar o papel rasgou, mesmo sendo cuidadosa acabou rasgando. Poderiam gerar um novo cod pra mim?  

Hello, I have a 2021 Razer blade 14, out of warranty battery is bloated and I have turned it off to avoid any issues in the near future, was wondering what’s the best way to go about this, buy a replacement battery? - are they safe and how do I choose the right one which is compatible with my laptop thanks

Hi,I’m using a Razer Cobra Pro with a Hyperspeed dongle on macOS 26 and Synapse 4.I also have a Razer Joro connected.When I connect the Joro via Bluetooth, everything works fine.However, when I pair the Joro through the Hyperspeed dongle, the multimedia keys stop working.Could you please look into this issue or provide a fix?Best regards,

The scroll wheel has decided to go up and down while scrolling even though I am not scrolling that direction as though it was jumping. Any way to fix this? I have tried spraying compressed air into the scroll wheel and it didn not help.

Hi everyone,I am posting here to ask for advice regarding my Razer Kraken V3 X.The plastic headband cracked this afternoon near the top cushion/slider junction (I have attached photos of the damage).I am really disappointed because I have always taken great care of this headset. It has never been dropped or mishandled; the plastic simply cracked from normal usage/tension when putting it on.The main issue is that my warranty expired just 3 months ago. The audio still works perfectly, but I am afraid the headband will snap completely if I continue to use it.Has anyone else experienced this specific failure? Is there any way to get a replacement part or a repair solution?@RazerSupport, is there anything you can do to help a loyal customer given that the breakage seems to be a material defect rather than accidental damage? Sorry if you can’t clearly see in photo and sorry if my english is bad i use

I tried to shut down my computer, but the Razer App Engine windows is causing issues and preventing the computer from shutting down. Can you help me correct this? 

Hi there, I’ve recently purchased a Hyper polling dongle, however I’m completely unable to pair it with my Viper V3 Pro, I’ve tried using Synapse, it just states that no device was found and also the pairing utility - Which accepts that my mouse is plugged in but doesn’t accept that my dongle is plugged in (Although it’s showing on synapse and device manager)I’m currently at a loss.Kind Regards,Richard.

Awesome customer service and support very happy with Razer products their service and help are amazing will be getting more products from Razer and recommending them to my friends and family

HelloI just purchased a Blackshark V2 Pro 2023. The headset has this constant low level static noise at all times from the ear cups. It’s not really noticeable if I’m listening to music or playing games. But if I’m listening to anything that doesn’t have constant sound like a podcast it’s very noticeable. I have the latest firmware (Oct 17 2023) and I’ve messed about with all of the settings I can think of. If I can’t get this resolved I’ll likely be returning the headset.

As title, the prompt blocks all the settings behind it which have also some how disabled the mic randomly (an issue i always had on and off but could fix in this menu)I have also tried reinstalling synapse and running as admin, nothing. The  button used to be clickable and would get rid of the prompt. No idea why it stopped working as intended. I even upgraded firmware and no biscuit.Pluging in to USB bypasses the problem by loading a seperate set of settings, but  I dont bloody want to use USB all the time…that also comes with it’s own annoying issues due to detecting it as a seperate input device with unique settings.Finaly I can use the usb wireless dongle on my laptop with seemingly no issues, though i did have  the “set to default” problem some times, it just doesnt happen ALL the time 

Hello,How do I activate a playlist I created in Razer Axon?Axon version 2.5.3.0, no new updates available. 

I have a Tartarus v2 (RZ07-0227) that ive used for the last few years, hadnt had any issue with it at all. I saw on the synapse that 3 was being retired for 4 and i bit the bullet. fully uninstalled 3 downloaded and installed 4, plugged it in and it lights up fine so i didnt play anything right away so i just thought all was normal. finally went to played something later that night and only buttons 17-20, the scroll wheel and the dpad work. synapse doesnt recognize any of the buttons or even the profile change button. i uninstalled 4 and reinstalled 3, tried on my laptop and rog ally. nothing has fixed the issue. what can i do?