Audio Issues on New Razer Blade 16 – THX Spatial Not Working Properly | Razer Insider
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Audio Issues on New Razer Blade 16 – THX Spatial Not Working Properly

K

Dear Razer Support,

I recently purchased a new Razer Blade 16 and have been quite disappointed with the onboard audio quality. I noticed that while there are audio settings available in Synapse – including an equalizer – these settings have no audible effect. The audio device is listed as “Realtek Audio Codec with THX Spatial Audio,” and according to your website, THX Spatial Audio is supposed to be included with the Blade series, without requiring an additional purchase.

However, after installing the standalone THX Spatial Audio application in trial mode, the sound quality immediately improved and the software actually started to work. Unfortunately, I am now prompted to pay an additional €20 to continue using it.

Could you please clarify what is going wrong here? Why don’t the built-in speakers benefit from the promised audio enhancements unless I purchase extra software? For a device that costs over €3000, I would expect the integrated audio features to function properly out of the box.

Thank you in advance for your support.

Best regards

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7 Replies

Citrinetechbyte415

I have exactly the same issue with my Razer Blade 16 2025 - audio driver claims in its name  that it supports THX Spatial Audio, but Synapse doesn’t allow to switch mode from THX Stereo to THX Spatial Audio. It looks similar in Windows sound options - stereo is the only available option, so it is prob a driver issue. Lmk if you managed to solve it somehow.

V

Same issue for me, this time on blade 18 2025.  What is worse that on low volume the sound cuts in and out.  Better at medium volume.

S
  • shakacs
  • Insider Mini
  • 1 reply
  • August 6, 2025

My blade 18 has the same issue. I have already purchased the THX Spatial Audio, the sound quality improved significantly. But even with that, the music fluctuated in volume some times in certain frequency..

V

Thats annoying, I have had to return my one.  If you can fix it, let me know.

I am now in a terrible experience of returning the laptop in the UK.

They gave me a returns label for Razer Blade 18.

Stuck in DHL system as they can see its a laptop and the description does not state it and they have also prohibited it as it says Razer Blade.  They don’t allow blades in their network.

You couldn’t make it up.

Citrinetechbyte415

After a long correspondence with Razer support — gathering various logs on my end and them trying to convince me that the issue was due to not using Razer headphones with spatial audio support — I finally got a meaningful response. Hope this saves someone time.

Rex (Razer Support)
06-Aug-2025 02:07 AM PT

 

Hi Piotr,

 

Thank you for your kind patience while waiting the updates from us. I truly appreciate it.

 

This is to provide an update on your issue where THX Spatial Audio does not appear and only have THX Stereo. Upon further review, we would like to inform you that we are aware of the current issue, and our team is actively working on a resolution.

At this time, no action is required from your end. As part of our ongoing efforts to address the issue, the necessary fixes will be included in an upcoming software update. You will be notified through a new case once the update is released.

We truly appreciate your patience and understanding as we continue working to enhance your experience. If you have any other concerns or questions in the meantime, please don’t hesitate to reach out by creating a new case, we’ll be glad to assist.
 

Thank you and take care!

The case number for your reference is 250723-002736. Thank you for contacting Razer Support.

To update this case, you can reply to this email or use our Razer Support Portal.

Sincerely,
Rex
Razer Support
For Gamers. By Gamers.
https://mysupport.razer.com
 
I
  • Ironmike1204
  • Insider Mini
  • 2 replies
  • August 14, 2025

Hello! Is the mentioned update released to fix this issue?

Razer.Speedcr0ss
Ironmike1204 wrote:

Hello! Is the mentioned update released to fix this issue?

Did you try updating your unit to the latest Synapse version? Also, please try checking this article and see if it helps. Otherwise, please send me a PM so I can help you kick-start a case and notify our Support Team.

 

*Locking this old thread now. Feel free to initiate your Razer Support ticket here should you need additional assistance.

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