Audio messed up on blackshark v2 after installing synapse 3 | Razer Insider
Question

Audio messed up on blackshark v2 after installing synapse 3

  • 31 January 2024
  • 2 replies
  • 109 views
S

I bought a blackshark v2 in late 2021 and installed the synapse software without updating it until today.
Today I bought a deathadder essential mouse and synapse would not detect it. So I updated synapse.

Then after rebooting and playing games, in this case escape from tarkov, the audio was messed up.

It sounds like a bad equalizer. The clean bassy low frequency sounds lost most of their bass, and higher frequencies have a lot of white noise, it all sounds like a high pass filter being applied.

And I tried to reset the synapse equalizer settings, turning THX on and off, nothing worked.

 

Then I turned off synapse, and uninstalled it. Then I attempted to uninstall the headset from windows. However when pressing to remove the device, it processes for a minute, then the device is still here. Then I rebooted. And the headset works without synapse installed. However it still has the audio issues caused by the synapse 3 install.

This is the model number: RZ04-03230100-R3M1

 

Is there a way to factory reset the headset to erase whatever the synapse 3 update caused?
 

This topic has been closed for comments

2 Replies

CopperRedthinkstreet976
Userlevel 2

you updated, you screwed up.

Razer has broken the sound and has no intention of fixing it

Razer.Aero

I bought a blackshark v2 in late 2021 and installed the synapse software without updating it until today.
Today I bought a deathadder essential mouse and synapse would not detect it. So I updated synapse.

Then after rebooting and playing games, in this case escape from tarkov, the audio was messed up.

It sounds like a bad equalizer. The clean bassy low frequency sounds lost most of their bass, and higher frequencies have a lot of white noise, it all sounds like a high pass filter being applied.

And I tried to reset the synapse equalizer settings, turning THX on and off, nothing worked.

 

Then I turned off synapse, and uninstalled it. Then I attempted to uninstall the headset from windows. However when pressing to remove the device, it processes for a minute, then the device is still here. Then I rebooted. And the headset works without synapse installed. However it still has the audio issues caused by the synapse 3 install.

This is the model number: RZ04-03230100-R3M1

 

Is there a way to factory reset the headset to erase whatever the synapse 3 update caused?
 

Hello sandcat4,

Let me assist you with your concern. Please perform a repair on Razer Synapse 3 here. If the same problem persists, PM me the following information so I can initiate a case on your behalf:

• MSinfo logs
• Razer Synapse 3 logs
• Windows version

Full name:
Email address:
Phone number:
Country:
Device serial number:

Save the shareable files via any online drive account listed here.

*Thread locked to curb the conversation to PMs.

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