Base Station V2 - Disconnects randomly every 2-3mins | Razer Insider
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Base Station V2 - Disconnects randomly every 2-3mins

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I recently purchased the Base Station V2 and since connecting it to my computer every few minutes the Base disconnects (makes a disconnect sound) and then reconnects. I also have a Razer Baskalisk Mouse/Base and a Cynosa Chroma keyboard and have never had any issues with those devices. When the base station disconnects it refreshes my other devices and restarts the RBG on those devices. I have tried unplugging, restarting computer and plugging back in after restart - did not fix I have tried plugging in the base station into other USB ports on my motherboard - did not fix The only thing I have found as a workaround is to shut down all Razer software. This is not a preferred solution since my devices do not work correctly unless Razer software is running and the RGB goes back to stock rainbow/color cycle. Is this a known issue? Anything I can do to fix?
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    10 Replies

    classicPewterBlue500

    I have the same problem and I’m close to trashing it. It’s extremely frustrating and annoying. 

    geoticMelody
    neobit73
    byteCelestespot120
    5 people like this
    • geoticMelody
      geoticMelody
    • neobit73
      neobit73
    • byteCelestespot120
      byteCelestespot120
    • L
      lathemonkey69
    • soloJADEMagnolia347
      soloJADEMagnolia347
    byteCelestespot120

    Same. Very annoying, currently it is disconnected and used just as pice of metal stand

    geoticMelody
    L
    N
    4 people like this
    • geoticMelody
      geoticMelody
    • L
      lathemonkey69
    • N
      NASA87
    • soloJADEMagnolia347
      soloJADEMagnolia347
    R
    • renegijon
    • Insider Mini
    • 1 reply
    • April 18, 2023

    same happened to me, i thought it was my usb ports that were mal functioning but every other usb device works good, i purchased a new base and same issues happening, disconnecting and connecting,  when i turn on my computer the stand will not turn on, base sucks.

    L
    soloJADEMagnolia347
    2 people like this
    • L
      lathemonkey69
    • soloJADEMagnolia347
      soloJADEMagnolia347
    L
    • lovingbenji
    • Insider Mini
    • 4 replies
    • May 17, 2023

    Exact same problem with mine. Razer sent me a new one and I have the exact same issue ! is that a joke ?

    geoticMelody
    L
    2 people like this
    • geoticMelody
      geoticMelody
    • L
      lathemonkey69
    J

    I have the same issue. I ordered one and found out where the cable connects to the back of the base station was loose. Just wiggling it made it connect and disconnect. The one I have now seems to disconnect and reconnect if I wiggle the usb connector, not sure why. All my logitech devices and even my razer speakers work fine. Seems to be just a faulty product.

    geoticMelody
    1 person likes this
    • geoticMelody
      geoticMelody
    L
    • lovingbenji
    • Insider Mini
    • 4 replies
    • August 7, 2023

    it is clearly the product itself. Razer had to send me 2 consecutive replacement unit to have one finally working fine. Yes there is a bad batch and if yours is impacted you have to ask for a replacement as long as you finally have a « new » one 

    geoticMelody
    1 person likes this
    • geoticMelody
      geoticMelody
    pulseVividCeriseside909

    I just bought the Base Station V2, like just… plugged it into my PC and it just keeps disconnecting. This is ridiculous. 

    geoticMelody
    1 person likes this
    • geoticMelody
      geoticMelody
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    • lovingbenji
    • Insider Mini
    • 4 replies
    • August 15, 2023

    unfortunately same situation as ours. ask for replacement units as long as you finally have one working. 

     

    those units are clearly wayyyyy too much faulty, I don’t understand why, after all those issues, they could not update the whole stocks everywhere. It is a joke

    geoticMelody
    1 person likes this
    • geoticMelody
      geoticMelody
    B
    • buddug
    • Insider Mini
    • 1 reply
    • December 27, 2023

    I struggle with the same issue, however it has never disconnected while I am in-game. It disconnected by keyboarddddddddddddddddd 5 timesssssssssssssssss while writing this very posttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt. I give up deleting                 them because it will delllllllllllllllllete the whole thhhhhhhhhhhhhhhhhing.

    geoticMelody
    1 person likes this
    • geoticMelody
      geoticMelody
    geoticMelody

    Same issue here, faulty product is faulty and they should offer free upgrades when they release the v3.

    My current workaround is a USB extension cable that I gaff taped to the connection and keep coiled + wrapped up behind my desk.

    Reply


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