BEWARE OF FAKE RAZER SUPPORT STAFF | Razer Insider
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BEWARE OF FAKE RAZER SUPPORT STAFF

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.

All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.

If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.

Thank you.

24 Replies

B

I a message earlier from RazSpT1 saying he would help me with an issue I reported.

He told me to email <EMAIL_EDITED>

I didn’t respond to this message because I saw it was an outlook email. I don’t know how to report it so I’m responding to you here.

FiszPL
Rank
Userlevel 7
Badge +1

I a message earlier from RazSpT1 saying he would help me with an issue I reported.

He told me to email <EMAIL_EDITED>

I didn’t respond to this message because I saw it was an outlook email. I don’t know how to report it so I’m responding to you here.

There’s … (green 3 dot icon under each post on the right side - hover on it and there will be Report button).

And yes, you did the right thing. Official Razer staff never use any other domain address than razer.com, so if you see some @gmail.com / @outlook.com and so on - it’s a scam!

And every official Razer staff has an icon next to their nickname on Insider, just the same as @dekades mentioned in the main post.

 

systemLightCoralfast261

Perdi meu telefone, não tenho número de autenticador ou códigos de backup, preciso de ajuda.

Coralcafeinteractive152

Which this is not real ?

FiszPL
Rank
Userlevel 7
Badge +1

RazSpT1 is not real. Look at 1st post theres no official support icon near the nickname.

Also mail is outlook.com which everyone could create. Razer always replies from razer.com domain.

Coralcafeinteractive152

Thanks so much for your help 

I haven’t gotten any reply from the verified team yet 

greatPaleCarminex103

Beware of fake Razer Support staff. Verify agents by checking for a gear icon next to their names and ensure they use only razer.com email addresses. Report any suspicious requests immediately.

Lewis
kaption123
Userlevel 3

Seeing this is very depressing. Hopefully this is fixed up and does not become a problem. 

 

Nice to get help but hopefully this does not because a problem with people pretending to be support staff. 

A

Wir sind darauf aufmerksam geworden, dass es Personen gibt, die sich als gefälschte Razer-Support-Agenten ausgeben. Bitte beschäftigen Sie sich nicht mit ihnen und geben Sie ihnen keine Informationen. Wir werden unser Bestes tun, um diese Benutzer zu vertreiben. In der Zwischenzeit können Sie sich am besten schützen, indem Sie überprüfen, mit wem Sie sich beschäftigen.

Alle unsere Support-Mitarbeiter haben in den Forengesprächen ein kleines Zahnradsymbol neben ihrem Namen. Sie werden auch nur aufgefordert, razer.com Domains eine E-Mail zu senden. Wenn Sie also jemand bittet, eine E-Mail an Outlook, Gmail oder eine andere E-Mail-Domain als razer.com zu senden, melden Sie ihn bitte sofort.

Wenn du kein Symbol siehst oder dir unsicher bist, wende dich bitte an mich oder einen unserer Vanguards, um zu bestätigen, dass es sich bei demjenigen, mit dem du kommunizierst, um unser offizielles Support-Team handelt.

Vielen Dank.

 

kaption123
Userlevel 3

Post again about fake razer people again. Hmm 

rushdataViolet951

Estou com problemas na autenticação de dois fatores, estou tentando conectar de tds os jeitos e não estou conseguindo, nem meu número salvo tem aaaaaa

kaption123
Userlevel 3

Not sure what language that is. 

 

19nick64

think one contacted me got my razer keyboard details to register it for me , as i was having trouble , havent heard from him since or my keyboard registration 

never to old to game
kaption123
Userlevel 3

Like they said  the pay staff has a badge.  I'm just owner I don't get a badge. 

I'm not allowed to give official support just try to help always get support number that help you log into razer offiical support site. 

FiszPL
Rank
Userlevel 7
Badge +1

think one contacted me got my razer keyboard details to register it for me , as i was having trouble , havent heard from him since or my keyboard registration 

Do you have his nickname? Or whole conversation? Please DM me.

19nick64

It's okay I tracked him down it was your new guy , trying to help , just hadn't got round to it yet ,that's all but woke me up to giving information out ,  thanks anyway .

never to old to game
R

it’s not enough that we to avoid FakeTaxi, now we need to avoid FakeStaff too?

ventureBallBluenexus234

Thanks for the heads-up! It’s really important to stay vigilant, especially when it comes to online support. Always double-check who you're communicating with and make sure they have the official gear icon. If something seems off, don’t hesitate to report it. Stay safe!

D

How do I actually talk to a human being on the razer site? I pay 3000 pound for a laptop, that the internal mic doesnt even sound normal.. is it broken? ffs Please someone help me with this as i’m going around in circles trying to get a response from “Razer”. Who do I speak to.. whats the number in the uk..?  How do I get a simple answer to my question.. Come on Razer we need help with your shoddy overpriced products!

19nick64

1st you need to go right place this is razer insider ,not sure they can help with that here , but who knows , 

Try looking fir the guys with razor badges and names and PM them for help , but I'm pretty sure you need head to the Razer.com main website and support for there help. 

Sorry if this info is not 100% I don't work here

never to old to game
kaption123
Userlevel 3

No they have support staff helping on this website.  But yes razer.com is great option or the razer portal website as well that records all the cases for customer support. 

 

 

19nick64

Okay only comes to me as a PM  in email , so no idea if its seen also in public. , thanks for clarification..

And S is either a or a 5 help me here also  someone else is trying without much success like myself...

never to old to game
ACraven1337

Will I actually get support from the fake ones!? Because so far I have not had a SPECK of support from the real ones anyway!

19nick64

Hahaha I feel your pain 

Sushi-boi  is trying to help md

never to old to game

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