BEWARE OF FAKE RAZER SUPPORT STAFF | Razer Insider
Skip to main content
Sticky

BEWARE OF FAKE RAZER SUPPORT STAFF

Did this topic help you find an answer to your question?
Show first post

57 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • 7058 replies
  • December 22, 2024
Mrboomstickxl wrote:

Here is that screen shot of the email I received. I hope this helps other from being scammed. 

Click on the arrow on the right side of the “to me” to show the details (header) or the email.

coolCrimsonAQUAMARINE308
dekades wrote:

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.

All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.

If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.

Thank you.

Hello friend, can you help me with my concern too? my purchase has been pending for a long time now.
My ticket ID: 241231-002602

OccamsLazor
  • OccamsLazor
  • Insider Mini
  • 2 replies
  • January 4, 2025

Are they more helpful than Razer though? 👀

retrofastBabyBlue274

thw worst team ever

 

A
1 person likes this
  • A
    azatvr
A
  • azatvr
  • Insider Mini
  • 3 replies
  • February 8, 2025

Is there even any legitimate tech support? Is there a support page that actually loads? Every time I try to open what I can find for support it tells me page reachable…… Great product but crappy support.

shenss__22
L
T
3 people like this
  • shenss__22
    shenss__22
  • L
    LansmasterX2
  • T
    theasn
T
  • theasn
  • Insider Mini
  • 1 reply
  • March 17, 2025

That’s what happens when you cheap out and don’t want to have a proper support system. Its a joke trying to make people pay to ask a simple questions

M
  • marykimmy
  • Insider Mini
  • 2 replies
  • March 24, 2025
coolCrimsonAQUAMARINE308 wrote:
dekades wrote:

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.

All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.

If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.

Thank you.

Hello friend, can you help me with my concern too? my purchase has been pending for a long time now.
My ticket ID: 241231-002602

 

Reply


CookiesCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings