Ive had my Blackshark V2 Pro for about 2 weeks now, worked great up until the EQ in Synapse stopped working. Stereo and THX have no difference, and the preset modes have no change as well. I’ve performed all the steps to reinstall and repair everything about this. I have used the Razer driver tool, checked to make sure my firmware for the headset is up to date, and Synapse software. I have not had to install anything else for it to work in the past. Unsure why it’s not working all of a sudden now?
Question
Blackshark V2 Pro Synapse EQ Not Applying/Working
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- Razer Support
- 3222 replies
Hello NotLoTus,
I‘m here to help. Please log in to Razer Synapse using the test account credentials below and check if the issue persists.
Email: testingrazer1@gmail.com
Password: testingrazer1
If the problem persists, please PM me with the following infomation below so I can kickstart a case for you and forward this to our Razer Support team for further investigation.
Save the shareable files via any online drive account listed here. Also, fill in the following:
- Full name:
- Email:
- Mobile/Phone Number:
- Country:
- Razer BlackShark V2 Pro serial number:
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