Blackwidow keyboard '5' skips | Razer Insider
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Blackwidow keyboard '5' skips

  • 3 December 2019
  • 5 replies
  • 237 views
Hello,



I hear mechanical keyboards are supposed to last forever. I've had my Black Widow for less than 2 years, and my '5' key started to skip one or two months ago -- it fails to respond maybe ~50% of the time, same thing if I hold Shift for %. I never dropped it and I don't have kids nor pets.



Is this covered by warranty? Is this something I probably can fix by myself if I am curious enough to unscrew the back panel? Or is there a service center in Maryland I can bring it in for repair?
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5 Replies

FiszPL
Rank
Userlevel 7
Badge +1
If you have warranty, RMA it.
If not, you'll need spare mechanical key, disassemble the keyboard and desolder old key, and solder new one to the PCB.
Jenjar
Rank
Userlevel 7
The Blackwidow has a 2 year warranty, so assuming you have had it for less than two years, you should be able to RMA it.
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Razer.Speedcr0ss
Userlevel 7
firstDarkCyan886
Hello,

I hear mechanical keyboards are supposed to last forever. I've had my Black Widow for less than 2 years, and my '5' key started to skip one or two months ago -- it fails to respond maybe ~50% of the time, same thing if I hold Shift for %. I never dropped it and I don't have kids nor pets.

Is this covered by warranty? Is this something I probably can fix by myself if I am curious enough to unscrew the back panel? Or is there a service center in Maryland I can bring it in for repair?


Hi @Jenjar! Thanks for engaging this thread. Allow me to take over.

Hey @firstDarkCyan886! Thanks for posting your keyboard's concern here. Was everything covered? Are you in contact with our Support Team? If you haven't yet, please send me a PM. Let's continue from there.
F
Hello, thank you for following up. I looked through my email trying to track when i bought my keyboard, and it's past 2 years already.

I updated my Razer Synapse service after posting, and Go Online from offline mode. Also bought some keyboard cleaning spray to blow the dust out. It works a bit better now.
Razer.Speedcr0ss
Userlevel 7
firstDarkCyan886
Hello, thank you for following up. I looked through my email trying to track when i bought my keyboard, and it's past 2 years already.

I updated my Razer Synapse service after posting, and Go Online from offline mode. Also bought some keyboard cleaning spray to blow the dust out. It works a bit better now.


Thanks for letting me know. I'm glad the step you've done helped the situation. Feel free to send me a PM should you need further assistance.
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