Blackwidow keyboard keeps disconnecting and reconnecting | Razer Insider
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Hello



I recently got a 2019 Blackwidow keyboard. I installed Synapse the day i got it and everything worked perfectly however the second day i had it when i powered my pc on and the keyboard kept disconnecting and reconnecting every 5 seconds. I don't believe in that time anything updated Therefore making the keyboard not very usable. When i uninstalled Synapse the keyboard worked fine except i couldn't change any of they settings as i didn't have Synapse.

I have tried:

Different USB ports

Uninstalling and reinstalling Synapse

A clean install of Synapse

Uninstalling Drivers

A different PC (it worked but it soon had the same problem)



I am currently waiting for Razer to get back to me about a fix



Do any of you guys know what i could try to fix it?



Thanks
It could be OS related. What version of Windows do you currently have installed?
Razer.Caziel
It could be OS related. What version of Windows do you currently have installed?




I currently have windows 10 home

Version 1903

OS Build 18362.388
By any chance, did the issue start after the October 3 Windows Update? If so, please try a rollback. In any case, do send me a PM with the serial number of your keyboard and your System and Application logs from Event Viewer so I can take a closer look.
UPDATE:I got it replaced and has worked fine ever since. It seems like it is a hardware problem
Thanks for updating the thread! Happy to hear that you were able to get it replaced quickly.
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