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cannot login to THX spatial audio

  • February 17, 2024
  • 7 replies
  • 248 views
J

I just reset my pc and redownloaded synapse and thx audio along with 7.1 surround sound, i can login to synapse but every time i try to login to thx and 7.1 i just get a looping loading screen. i have razer kraken v3 x headset

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7 Replies

C
  • ckartsonis
  • Insider Mini
  • 1 reply
  • February 21, 2024

I am having the exact same issue.  Just keeps the spinning circle and says logging in but never progresses further.

P

Same issue, impossible logging.

TheDonks
  • TheDonks
  • Insider Mini
  • 1 reply
  • August 10, 2024

having this problem since last year still not answer yet

yd3308
  • yd3308
  • Insider Mini
  • 1 reply
  • October 28, 2024

I have the same problem.. is there no solution yet?? plz help me.~~~

Strappster
  • Strappster
  • Insider Mini
  • 1 reply
  • November 10, 2024

Same problem after updating my email address. Attempting to login with email and p/w loops back to the “welcome back” screen. Attempting to log in using Google sign-in for the same account has the same result despite a Razer web page appearing in Chrome telling me I’ve logged in successfully.

 

I’ve tried updating the software (Synapse 3 and THX Spatial Audio), repairing it and reinstalling but nothing changes.

IndoReDino
  • IndoReDino
  • Insider Mini
  • 2 replies
  • March 12, 2025

I have this exact same issue and I don’t know if I’ll ever be able to use THX again ;(

P

I had the same problem. After I uninstalled Razer THX and reinstalled it again it worked just fine! So this might be a solution.

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