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I need support with my chair not staying up. It has a 3 years warrently but when i go to the support page it tells me its out of warrently. I need a new GAS LIFT CLASS 4

Your product is no longer covered by Razer's Limited Warranty

 

Product: Razer Iskur - XL - Gaming Chair With Built In Lumbar Support - NASA + AP Packaging

 

3 years warranty for mechanisms and moving parts. (not including wear and tear)

I have the exact same problem. And have submitted a ticket.

 

Really disappointed by the warranty promises but clearly it wasn’t true.

 

i had to get a new Gas Lift last year as well which shows the quality isn’t as expected

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