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Chroma Connect not working

  • April 10, 2020
  • 7 replies
  • 139 views
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I just updated my Razer Synapse to the newest update being version 3.5.331.33010 and my PC parts that have Chroma Connect compatibility don't connect to Razer Synapse specifically Thermaltake and MSI. I have Chroma Connect enabled and have tried to reinstall/modify and doesn't want to work with Synapse.
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7 Replies

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  • Dr_Axton
  • Insider
  • April 10, 2020
Aside from my version being a bit lower but saying it's up to date, I have the same issue. The profile lighting still works, but no chroma app seem to be working. Maybe something with a new version
Where's the respawn?
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  • bennnzzzyyy
  • Author
  • April 11, 2020
Dr_Axton
Aside from my version being a bit lower but saying it's up to date, I have the same issue. The profile lighting still works, but no chroma app seem to be working. Maybe something with a new version
Oh thank you, not just me
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • April 12, 2020
Do you guys and gals mind sharing short clips to show the issue? I'd like to look into what's causing this, and your help would be greatly appreciated. *Moving this to the Support Forum for visibility.
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  • bennnzzzyyy
  • Author
  • April 12, 2020
Razer.Caziel
Do you guys and gals mind sharing short clips to show the issue? I'd like to look into what's causing this, and your help would be greatly appreciated. *Moving this to the Support Forum for visibility.
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • April 14, 2020
There doesn't seem to be any issues with the Chroma Connect configuration, but from the looks of it, the other apps have higher priority controlling the lighting. Go to Chroma apps on Synapse and try to disable LEDKeeper.exe. Let me know how that goes. I'd appreciate it if you can send me a PM so we can try to further isolate the issue.
KingSlayerofDemons2
Razer.Caziel
There doesn't seem to be any issues with the Chroma Connect configuration, but from the looks of it, the other apps have higher priority controlling the lighting. Go to Chroma apps on Synapse and try to disable LEDKeeper.exe. Let me know how that goes. I'd appreciate it if you can send me a PM so we can try to further isolate the issue.
I cant seem to find LEDKeeper.exe on synapse chroma apps Edit: here is a screen shot showing its connected in synapse.
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KSlay Products: Razer Chroma HDK Razer Deathadder Chroma Razer Firefly Chrom (hard edition) Razer Blackwidow v2 Chroma (orange swtich) Razer Man O' War 7.1 Wireless Razer Surround Razer Synapse 2.0 & 3.0 R.I.P Razer Naga Hex (green edition) R.I.P Razer Lycosa
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • June 13, 2020
KingSlayerofDemons2
I cant seem to find LEDKeeper.exe on synapse chroma apps Edit: here is a screen shot showing its connected in synapse.
I'm not entirely sure how to help you. Care to elaborate on the issue you're experiencing and what you're trying to accomplish? Shoot me a PM so we can talk about it.
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