‏Concerns Regarding Software Updates and Post-Sale Support for Razer Edge

I’ve had the 6gb and the 8gb-5G models since launch, both have had a severe lack of updates and launched with android 12 despite android 13 being available at the time of launch. And a huge miscommunication where both the 5g and wifi only models were advertised to have 8gb of memory when the wifi only model shipped with just 6gb.  I was hoping that things would improve through updates, a big one being an update to android 13 which would have added native support for exFAT formatting making SD cards significantly more useful. But now android 14 is available and neither tablet has even gotten and update to 13 yet.

I haven’t touched the 6gb model in months, no news about updates that I could find for it while the 8gb-5g model has gotten two bare minimum security updates most likely enforced by a contract with Verizon to keep mobile services available for the tablet.

At this point, with the lack of overall support for both the firmware and software over the past year that they are either very slowly working on an android 13 or 14 build and plan to release a ton of improvements with the upgrade all at once, since the tablet is functional just not optimal in it’s current state. Or, they don’t plan on doing much of anything with the tablet, continue with minimal updates on the 5g model until EOL then abandon the devices entirely.

I definitely hope that they’re working on a huge update slowly rather than abandoning it though, since it is still available to purchase and even made its way to Amazon with the 6gb model available there. If it gets abandoned at this point I’d likely have to move away from using Razer products entirely.  I understand that being an early adopter has its risks but still selling something with no intended future support is too far in my opinion, and breaks down all trust from a consumer standpoint.