Default THX game mode spatial direction / position is broken in synapse3 | Razer Insider

Default THX game mode spatial direction / position is broken in synapse3

  • 22 July 2021
  • 1 reply
  • 3 views
S
I've attached a photo for my issue with thx spatial audio game mode. As you can see clearly that by default the position/directional is not correct and also it is only showing 5 channels instead of 7.(The 2 rear channels are overlapping) This issue is only at game mode. Music and Movie modes are perfectly fine. I am using black shark v2 pro. Kindly advise is this an issue with the software and will be fix by the next update or is there anything I can do to fix this. I already tried clean uninstall and tried it on another computer but the issue still persists.
Thank you and hope to hear from you.
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R
Userlevel 5
Have you tried recalibrating its audio settings or reset it to its default settings? If the issue remains apparent, please send me the serial number of your headset and gather your Synapse logs by following this guide. You can upload the files on Google drive and send me the sharable link via PM. Here's how to find the shareable link for the files:
1. Open a file in Google Docs, Sheets, or Slides. In the top right corner, click Share.
2. Click "Get shareable link" in the top right of the "Share with others" box.
3. To choose whether a person can view, comment, or edit the file, click the Down arrow next to the "Anyone with the link." down arrow icon.


*Thread locked to curb the conversation to PMs.
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