I use the mouse in 2.4GHz mode (not BT) and experience random "death" of the mouse that only removing and re-inserting the battery fixes.

This can happen intermittently WHENEVER. Even in the middle of a battle.

Then it doesn't happen for a day, or for a few days, and some other day it can happen twice.



With this kind of behavior, I cannot even return it to the shop and claim a warranty issue, as I cannot be sure they can actually verify the issue (it can take days to happen and no lab will spend days using my mouse to figure this out).



I am "trapped" with a bad product.



- Mouse it about 8 months old but started doing it even from the early days. But since it was very intermittent (sometime even not doing it for a week), I just gave it time. Bad decision.



- Mouse in a perfect condition, no drops or misuse.



- Changed battery many times already.



- USB port I use for it is 2.0.



- It is already on latest firmware.



- Win 10 x64, with every update and latest mobo firmware (Gigabyte X570 UD).



Help?



Well, as I read on the Net, the issue (with slight variations) is not uncommon, yet Razer didn't seem to react.

My son insisted on Razer so I gave the brand a try.

Probably last Razer I buy.

Except if I witness some extraordinary company support (for which I don't hold my breath).