Electra V2 USB not recognized | Razer Insider

Electra V2 USB not recognized

A
Hello,

The headset just stopped working and i keep getting an error whenever i plug it in that the USB device can't be recognized. I've tried plugging the device in multiple computers and it just doesn't work. I would like to mention that there is no physical damage on the device and i have already tried downloading the Electra v2 updater but can't proceed since the device is unrecognizable. I would like to know my options to fix this problem, if any.

Looking forward to your reply and thank your for your time.
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29 Replies

Razer.Speedcr0ss
Userlevel 7
Hello everyone! Should the headset issue persists even after updating and connecting it to a different computer, please send me a PM. I'll pick it up from there.

Hi @aeroViridiancast729. Please communicate with me in English so I can better assist you during our PM. I'll wait for your follow-up.
I
Jusante
The firmware update is no help at all since the computer doesn't recognise the headset. Is there another solution? I'm going to get a refund/replacement, this is won't do.


Hello, try following these steps from this link, I hope that this helps someone, tell me if it did. Mine are working now.
/electra-v2-doesnt-work.56931/#post-528764
5 Attachments
J
For those who can't find the serial number, it is written under the left ear cushion. I had to send an email to find that out, would've saved a lot of time if support had told me in PM.
Razer.Speedcr0ss
Userlevel 7
Jusante
For those who can't find the serial number, it is written under the left ear cushion. I had to send an email to find that out, would've saved a lot of time if support had told me in PM.


Thanks for sharing! Are you still in contact with the Support Team? Feel free to send me a PM should you need additional assistance. I'll be locking this thread now.


technokat


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