Electra V2 USB not recognized | Razer Insider

Electra V2 USB not recognized

A
Hello,

The headset just stopped working and i keep getting an error whenever i plug it in that the USB device can't be recognized. I've tried plugging the device in multiple computers and it just doesn't work. I would like to mention that there is no physical damage on the device and i have already tried downloading the Electra v2 updater but can't proceed since the device is unrecognizable. I would like to know my options to fix this problem, if any.

Looking forward to your reply and thank your for your time.
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29 Replies

Razer.Speedcr0ss
Userlevel 7
Jusante
For those who can't find the serial number, it is written under the left ear cushion. I had to send an email to find that out, would've saved a lot of time if support had told me in PM.


Thanks for sharing! Are you still in contact with the Support Team? Feel free to send me a PM should you need additional assistance. I'll be locking this thread now.


technokat


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J
For those who can't find the serial number, it is written under the left ear cushion. I had to send an email to find that out, would've saved a lot of time if support had told me in PM.
I
Jusante
The firmware update is no help at all since the computer doesn't recognise the headset. Is there another solution? I'm going to get a refund/replacement, this is won't do.


Hello, try following these steps from this link, I hope that this helps someone, tell me if it did. Mine are working now.
/electra-v2-doesnt-work.56931/#post-528764
5 Attachments
Razer.Speedcr0ss
Userlevel 7
Hello everyone! Should the headset issue persists even after updating and connecting it to a different computer, please send me a PM. I'll pick it up from there.

Hi @aeroViridiancast729. Please communicate with me in English so I can better assist you during our PM. I'll wait for your follow-up.
A
witam. jetsem w posiadaniu Razer Electra v2 usb. posiadam win10 i najnowsze sterowniki. oraz sterownik pobrazy ze strony razer.com. sprzet chodzi dobrze lecz gdy gdy nim porusze rozlacza sie. w tym momencie youtube chwilowo sie zacina. inne sluchawki dzialaja dobrze na moim pc. jak moge rozwiazac ten problem? prosze o pomoc. dziekuje. Krystian
A
hi im having the same problem as above my headsets stop working from time to time i unplug and plug in again and finaly stop been recognized by my usb.pls advice i dont have the serial no because i throw away the box.
J
Razer.SpeedCr0ss
Hey there! Does the issue happen while the headset connected to another USB port or computer? Please update its firmware by clicking this link and see if it helps.

The firmware update is no help at all since the computer doesn't recognise the headset. Is there another solution? I'm going to get a refund/replacement, this is won't do.
Razer.Speedcr0ss
Userlevel 7
MariAquila1
Hey I have an Electra V2, but my pc doesn't recognize it all the time. Can I get help for this?


Hey there! Does the issue happen while the headset connected to another USB port or computer? Please update its firmware by clicking this link and see if it helps.
M
Hey I have an Electra V2, but my pc doesn't recognize it all the time. Can I get help for this?
Razer.Speedcr0ss
Userlevel 7
Roque1
Hey Pal, i'm having the same issue as all theses folks. Can you help?


Hi there! Send me a PM together with your headset's serial number too. I'll wait for your PM.
R
Razer.SpeedCr0ss
I replied to your PM. I'll wait for your follow-up.

Hey Pal, i'm having the same issue as all theses folks. Can you help?
Razer.Speedcr0ss
Userlevel 7
retroMustardalley102
Hi, i'm having the same problem. The product is brand new and still when i try to install, it doesn't find the headset usb pluged in.


I replied to your PM. I'll wait for your follow-up.
R
Razer.SpeedCr0ss
Hey everyone! Thanks for the heads up. Please send me a PM. Let's continue from there.

Hi, i'm having the same problem. The product is brand new and still when i try to install, it doesn't find the headset usb pluged in.
Razer.Speedcr0ss
Userlevel 7
Rupucisz
I have the exact problem like above. Is there any chance for help?


Hey there! Thanks for sharing your Razer Electra V2 USB's concern here. I replied to your PM. I'll wait for your follow-up.
R
I have the exact problem like above. Is there any chance for help?
O
I think i have the same problem, i sent you a PM, tell me if you need any information
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for the heads up. Please send me a PM. Let's continue from there.
N
It is impossible to connect my headset. I have tried in many ways and nothing. The same messages always and the firmware doesn´t recognize the device in usb.
K
Razer.SpeedCr0ss
Please re-run the re-update for Electra V2 USB while the headset is disconnected then reconnect the headset only when the firmware updater asks for it. Let me know how it goes.

This appears
It doesn’t read my headset
1 Attachment
F
Razer.SpeedCr0ss
Please re-run the re-update for Electra V2 USB while the headset is disconnected then reconnect the headset only when the firmware updater asks for it. Let me know how it goes.
1 Attachment
Razer.Speedcr0ss
Userlevel 7
kadeki
i have the exact same problem as u guys
i updated the firemware
it worked fine
headset stops after 2-3 hours of usage
this is fine
i unplug and plug them back
they work
suddenly yesterday they stopped working


Please re-run the re-update for Electra V2 USB while the headset is disconnected then reconnect the headset only when the firmware updater asks for it. Let me know how it goes.
K
i have the exact same problem as u guys
i updated the firemware
it worked fine
headset stops after 2-3 hours of usage
this is fine
i unplug and plug them back
they work
suddenly yesterday they stopped working
F
I have the same issue, i tried to delete everything and do a clean install, now its the same again its not even installing the drivers for razer electra v2, i have the latest firmware.
1 Attachment
Razer.Speedcr0ss
Userlevel 7
DesertSandpulsecoast403
Same problem. I bought headphones 15 days ago. And now they have stopped working.


Hey there! I've sent you a PM. I'll wait for your follow-up.
D
Same problem. I bought headphones 15 days ago. And now they have stopped working.
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