Hello,
The headset just stopped working and i keep getting an error whenever i plug it in that the USB device can't be recognized. I've tried plugging the device in multiple computers and it just doesn't work. I would like to mention that there is no physical damage on the device and i have already tried downloading the Electra v2 updater but can't proceed since the device is unrecognizable. I would like to know my options to fix this problem, if any.
Looking forward to your reply and thank your for your time.
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I already tried but the headphones still can't detect it
Userlevel 7
- Razer Support
- 7596 replies
-
28 April 2020
Hey everyone! Thanks for posting your Razer Electra V2 USB's concern here. When did the issue start? Did you recently update your computer from both Windows and Microsoft updates? Have you tried checking your headset's driver by going to Window's device manager it is either missing, corrupted or has a duplicate? Feel free to send me a PM together with your headset's serial number should you need additional assistance.
yo tambien estoy teniendo el mismo problema... comenzo fallando pero lo desconectaba y lo volvia a conectar y funcionaba pero ahora ya no me lo reconoce
i'm having the same problem
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