Hello,
The headset just stopped working and i keep getting an error whenever i plug it in that the USB device can't be recognized. I've tried plugging the device in multiple computers and it just doesn't work. I would like to mention that there is no physical damage on the device and i have already tried downloading the Electra v2 updater but can't proceed since the device is unrecognizable. I would like to know my options to fix this problem, if any.
Looking forward to your reply and thank your for your time.
Electra V2 USB not recognized
This topic has been closed for comments
Page 2 / 2
Hello everyone! Should the headset issue persists even after updating and connecting it to a different computer, please send me a PM. I'll pick it up from there.
Hi @aeroViridiancast729. Please communicate with me in English so I can better assist you during our PM. I'll wait for your follow-up.
Hi @aeroViridiancast729. Please communicate with me in English so I can better assist you during our PM. I'll wait for your follow-up.
Jusante
The firmware update is no help at all since the computer doesn't recognise the headset. Is there another solution? I'm going to get a refund/replacement, this is won't do.
Hello, try following these steps from this link, I hope that this helps someone, tell me if it did. Mine are working now.
/electra-v2-doesnt-work.56931/#post-528764
For those who can't find the serial number, it is written under the left ear cushion. I had to send an email to find that out, would've saved a lot of time if support had told me in PM.
Jusante
For those who can't find the serial number, it is written under the left ear cushion. I had to send an email to find that out, would've saved a lot of time if support had told me in PM.
Thanks for sharing! Are you still in contact with the Support Team? Feel free to send me a PM should you need additional assistance. I'll be locking this thread now.
technokat
Reaching out to Support
Razer Insider’s support forum is a community driven forum to discuss technical issues with other Razer product owners, first. Although, Razer support staff will monitor the support forum and do their best to address your concerns, posting in the support forum does not guarantee that your issue will be addressed. If the support forum is unable to provide assistance through community support or as a result of a search for a similar problem, please visit http://www.razersupport.com/contact.
Please keep in mind that community support may solve a couple of product issues or offer temporary work arounds, but these remedies may not be the proper or permanent solution to your problem. It is important to keep all posts on topic. This includes technical issues, advice, and discussion of said technical issues.
Search to see if your issue has already been addressed in a similar thread. If a similar issue cannot be found, create your own post with a clear subject line that summarizes your issue. Support posts with subjects that do not indicate that actual issue you are experiencing, such as, “Help me please!” or “This thing sucks” may result in a further delay with any assistance.
Hijacking someone else’s support thread with the intent of bringing attention to your own will result in your issue being ignored.
Technical issues can be a cause of great grief and while we understand the emotional toil it can take, abusive, obnoxious and rude posts do nothing to help your concerns or the community.
It is our goal for the support forum to be a place of community assisted aid, self-trouble shooting and accessible answers. All House Rules apply, please be kind and respectful to other community members and our support staff when they come to your aid..
Page 2 / 2
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.