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Error: Item serial number is unknown

C
Hello. I recently bought a Razer Kraken Tournament Edition but when I try registering the headset an error pops up saying that the serial number for it is unknown. I made sure to check the Os and 0s but everything seems to be fine. If anybody knows how to fix this problem I'd really appreciate the help. Thanks.
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    5 Replies

    H
    • harpler
    • 1 reply
    • November 2, 2019
    I'm having the exact same problem /bump
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • November 3, 2019
    @chuustalk and @harpler I'll need each of you to PM me a screenshot of the error along with the serial number of your headsets. This way, I can help you figure out what's causing the issue.
    A
    • ADFVortex
    • 3 replies
    • December 4, 2019
    Also having the exact same problem with the Kraken tournament edition - please help
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • December 4, 2019
    ADFVortex
    Also having the exact same problem with the Kraken tournament edition - please help
    PM me the S/N and where you got the headset from so I can help you out.
    A
    • ADFVortex
    • 3 replies
    • December 6, 2019
    Razer.Caziel
    PM me the S/N and where you got the headset from so I can help you out.
    hi, PM was sent on Wed night - thx
    Razer.Caziel
    1 person likes this
    • Razer.Caziel
      Razer.Caziel
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