Failed to recover from standby | Razer Insider
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I own a Razer Blade 14 2023 model, purchased almost 4 months ago and on Monday evening shut it down as normal. I had no USB devices attached. The following morning showed that it had entered a sleep mode as I had the green led flashing on the front right of the laptop.
I tried a whole load of options to get it to reset and wake up, but it remains totally inactive. A hard reset does nothing. Removing the power cable and releasing the power button does nothing. Use of the Del, F1 or F9 keys at startup also does nothing. 

After around a half hour of the green flashing led the laptop becomes hot between the two fans, which I understand is where the cpu and gpu sit. It is around 70-80 degrees at this point. A hard reset turns it off with the white led flash. It does not boot up and instantly goes back into green flashing led mode. It cools after around 10 minutes when properly off. 

At no point do I get any screen activity or the Razer logo associated with boot up. Del, F1, nor F9 do anything as it returns straight into the green flashing led mode. The screen looks to be off without any backlight. I get no bios or post warnings.

Am I missing anything, or is there something I need to attempt before sending it back and losing all of my data on the ssd? I need to keep that data, but opening it up would void my warranty.

A dead laptop at 4 months is pretty good going by all accounts. Please if anyone knows anything which might help me resolve this, then I’d appreciate anything that might help get it back up and running.

Thanks

Hi @PaulBrosLeeds,

 

Thanks for bringing your concern to our attention. Please respond to my message asking for the serial number of your laptop so I can verify its model and check my resources for options to help you resolve the issue of failing to start from standby. Looking forward to hearing back from you soon. 

Hello, did you ever resolve this issue? I am having the same problem now.

I had to back everything up and send it back to the factory for the engineers to determine exactly what happened.

When I plugged it in and attempted to boot, it got hot after a few minutes, but never got through POST to give me any indication it was alive and doing anything. Though they didn’t tell me exactly what they replaced and why, I understand that it was the board containing the graphics chip and the CPU. In my case they did a warranty repair, I was just without a laptop for some time until they repaired and returned it to me. Since it was repaired it has worked fine for me. I just had to reinstall all of my apps and restore my files back onto the machine. 

I hope you manage to get your laptop resolved.

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